Complaints

This profile includes complaints for Lyft, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lyft, Inc.

  San Francisco, CA 94107-1725

• 

  Lyft

  2011 Crystal Dr Ste 210 Arlington, VA 22202-3779

• 

  Lyft

  715 Saint Paul St C/o Incorporating Services Of Md, Ltd Baltimore, MD 21202-2311

• 

  Lyft

  1848 Wyoming Ave NW Washington, DC 20009-1882

• 

  Lyft, Inc.

  820 Ernest W Barrett Pkwy NW Kennesaw, GA 30144-4925

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I picked up a customer by the name if ****. It was 6 women, too many passengers, they opened my trunk without letting me know they needed it. Then i had to start yelling from the inside of the car dont touch the trunk it closes from the inside and theres a button. So two of the women forced my trunk closed against what i previously said. Before i could get back out the car they were all trying to force themselves into my back seat. After kicking them out letting them know this ride is for 4 people only and not 7. Told them to cancel their ride and i would open and close my trunk, i opened and before I knew it they were putting all their weight on to my trunk try to close it again. So I got out and told them no that they have damaged my trunk. Contact lyft immediately the ** computer cant comprehend. So I call after getting hung up on and constantly asking for a supervisor. I get a email, from A supervisor name *** then I respond and havent heard from lyft for days, in app or email. Their customer service is terrible, they don't understand English or comprehend your issues. They never follow up, it takes days and weeks to get issues resolved, then they try to say i didnt respond in the allotted time although theyve ignored you. Its a joke they think everything is black and white no grey area. Asking for a picture , how can i provide a picture of my trunk no closing or the button no longer working? This Tesla cost to much to fix to keep getting damaged from these incompetent passengers So I picked up a customer by the name if ****. It was 6 women, too many passengers, they opened my trunk without letting me know they needed it. Then i had to start yelling from the inside of the car dont touch the trunk it closes from the inside and theres a button. lyft employees. 7 yrs driving an customer service has gotten worse. I want my trunk fixed as soon as possible

• Initial Complaint

  Date:02/05/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a Lyft rental vehicle from ***** on 12/20/2024, with a $300 deposit down, the rental broke down on 1/26/2025, when the rental broke down the car was up to date on all rental payments. The week ended for the rent on 1/26/2025 (rent payment was paid for the week) and would start over on Monday 1/27/2025. The car broke down while doing a Lyft ride on 1/26/2025, the car was towed to a service location by ***** on 1/26/2025 and was in there possession as this was confirmed by *****, Lyft drive express did not take the car off of my app until 1/29/2025 giving the impression that I had possession of the car after 1/26/2025, again ***** confirmed that they towed the car and had it in there possession on 1-26-2025. *****/lyft drive express is fraudulently stating that I owe them -$143.00 for the car, I have called ***** and was told that the amount would be credited back to the account and that I do not have a outstanding balance of $143.00 as they can see that they received their car on 1/26 and I was not in possession of it, Lyft/ drive express is stating that even though ***** say I do not owe them that I must pay the $143.00, stating though ***** had their car on 1/26/2025 they did not close the contract until 1/29/2025, they are trying to collect funds from 1/27, 1/28, 1/29, I have tried to contact Lyft numerous times via email, phone, visiting the center they refuse to properly address the situation, I do not owe them and they refuse to correct the situation on either part, they are trying to take the money in which I do not owe out of my deposit

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a priority account holder of Lyft. 2/2/25 6:36pm just like I do every Sunday, I order a ride from ***** ** *** ** to my home *** ***** *** The driver arrived at my location but did not pick me up not only leaving me but I was charged $29.38 for the ride as if I was in the vehicle. I have tried unsuccessfully to resolve this with Lyft through their contact means but all they have is frequent ask questions without being able to detail the issue. I paid for a second ride that same night. I am sure I’m not the only victim and with like to register this against Lyft.

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction:
  November 29, 2024 I purchased a lfyft gift card (GC) for transportation and applied $50.00 so that I can order a lyft ride to my destination.
  
  The back side where you scratch off the pin number was defective and scratched out the last few digits of the pin number that were unidentifiable.
  
  So on December 10th, 2024 and January 17th, 2025 I sent a couple of certified mailings to lyfts corporate office addressing the above mentioned issues.
  
  As of the day, date and time of this messages lyft has REFUSED to respond in a professional manner or even refund or apply the $50.00 credit to my account *** ******** **** **** ***********************

  Customer Answer

  Date: 02/10/2025

  They have been emailing me particularly (******) who claims to have added and or credited my account of the $50.00 but my account still shows only $4.83 in my account. 

  Customer Answer

  Date: 02/18/2025

  This  ***********************  providing  you with an update on my lyft, Inc. situation that I reached out to your agency about some 5 or so days ago February 10, 2025 @ 2:53pm to be exact.

   

  After getting the run-arounds by several of lyft's alleged employees, I contacted another agency who got me to an alleged corporate officer who eventually resolved the issue.

   

  Thank you for ALL of your efforts and getting the ball rolling as well as the communications with  lyft employees, much appreciated.

   

   

  Regards,

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a grocery order with DoorDash upon receiving my order. There were a few things missing out of the bag. I reached out to ******** support to get a refund or redelivery. They didnt want to process a refund so they have the option to request a manual review and as Im trying to do so, it keeps saying error but its not a genuine error is not Internet issues. Its nothing of that nature. Theyre just refusing to refund me. My money ******** is $1 million company. You can simply refund my food stamp card with 5-7 dollars however much the two items cost , not that much in the world they cant even do a good job that everything is being delivered as so do they not know Dasher steel I have a friend that does DoorDash I know how this goes she steals they steal, and even if it wasnt their mistake or they didnt take Get everything paid so you should not be keeping money for products that I did not receive

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want a full refund
  
  They wouldn’t allow me to change my return trip to home . The app refused and I had to book another ride for 20 more dollars . Then they logged me out of the account . They are some thieving ******** and I want to be refunded in full

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m reaching out because Lyft ride share is currently . Advertising one price & even though your outside on time before the driver arrives so there shouldn’t be any extra fees . A day later they are going back and charging your card for more money . They have acknowledged me but haven’t refunded me or gave a resolution.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 15, 2025 I took a ride from ***** from the ******** ******* ******** to my home. I left My ****** ** in the back of his car. I contacted Lyft within ** minutes of the ride, and they contacted the driver, *****. ***** confirmed he had my phone and would be willing to return my phone on the following day, January 16, 2026. ***** even went so far as to provide his private and personal cell phone number so that I could Coordinate the drop off of the phone with him. At this point I was Very relieved. ***** stated he would contact me the morning of the 16th to let me know what time I could Expect him. On the 16th, by noon, I had No contact from *****, so I reached Out to Lyft again who also tried to reach out to ***** to no avail. At 5 pm ***** finally responded to one text message asking when I would Be available and I told Him all day. Later that evening I asked Him to be honest and tell me if he was going to return my phone and he responded that he was busy with rides. I never received another response from ***** or Lyft again. I have copies of all the transcripts of interactions between myself and Lyft and myself and ***** , including that he has my phone and will return it. I had To pay the balance of my phone to ******** in order to get a new one, and no credit towards a new phone because now I had Nothing to trade in. It cost me a small fortune. I am A 100 % service connected veteran with a spinal cord injury, which is why I use Lyft so so often and have been a loyal customer since I moved To NYC.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I waited in the airport queue for over 2 and a half hours, no rides were ever provided, on top of costing me 10 dollars to leave thw airport by then and was forced to leave the queue before it got too expensive for me. Lyft refuses to compensate me for the wait and for the 10 dollar toll. This isnt right.

• Initial Complaint

  Date:02/03/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don’t use Lyft often but for whatever reason every time I try to use Lyft it wants me to add a different credit/debit card. Over my years as a customer with Lyft I have slowly added literally every credit/debit card in my wallet and I have no more cards to offer them and can no longer request rides until I get a new one. Naturally, I no longer feel comfortable adding my cards to Lyft because why do you need a new one EVERY time I request a ride? I’ve asked their customer service reps on multiple occasions why this is happening and they offer me no help other than telling me to follow the prompts and just add the new card and I’ll be able to request a ride. I’ve told their representatives in the past year alone I’ve done this THREE separate times and would like to know why (I even suggested if it was because I don’t request rides often enough MULTIPLE times) and nobody ever has an answer for me. Seems to me like LYFT is stealing customer information!!