Complaints

This profile includes complaints for Lyft, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lyft, Inc. has 21 locations, listed below.

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• 

  Lyft, Inc.

  San Francisco, CA 94107-1725

• 

  Lyft

  715 Saint Paul St C/o Incorporating Services Of Md, Ltd Baltimore, MD 21202-2311

• 

  Lyft Rideshare

  2992 forest lane Dallas, TX 75234

• 

  Lyft, Inc.

  820 Ernest W Barrett Pkwy NW Kennesaw, GA 30144-4925

• 

  Lyft, Inc.

  656 E McMillan Cincinnati, OH 45206

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lyft restricted my account for taking trips without providing a proper explanation. I have reached out to Lyft on multiple separate occasions and I did not receive a response. I would like Lyft to take a second look at my account.

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between 2017 and 2018, I was sexually assaulted. During that time, someone accessed my phone and compromised my Lyft account. I have no idea how it happened, but I was certain it was the work of my attacker. Before this incident, I had used Lyft only a few times because I usually relied on **** and was new to the city where Lyft was not a common mode of transportation.A few months after the assault, I discovered that over $100 had been charged to my credit card for a Lyft ride I did not take. When I checked my account, I found that the password and phone number had been changed without my consentclear evidence that my account was being used without my knowledge. Most disturbingly, the email linked to the account belonged to my attacker, and the account name was "Semaj," which is "*****" spelled backwards. This directly points to ***** ********, the person who assaulted me and misused my credit card.Not only has Lyft refused to refund the money for that unauthorized ride, but they have also repeatedly sent me emails and other communications addressed as "Dear Semaj" or "Hello Semaj." Despite my numerous attempts to explain that this is not my nameand my efforts to clear my name through the Better Business Bureau and other agenciesI have been continuously harassed and reminded of this traumatic event. Lyfts refusal to return my money is not only appalling, but it may also be illegal, given that the account information was altered against my will. I simply want all of my information removed from their company and for them to never contact me again. As for over seven years, I been unable to use Lyft even by creating one with a new account. I am permanently banned because someone else stole my card information and attacked me.

• Initial Complaint

  Date:03/06/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to file a complaint against Lyft rideshare service .I have been using them for the past month and everything was fine...
  But then on one ride . which I only use them to go four miles to catch a bus...it's a 8 minute trip.
  One driver falsely accused me of doing $80 damage on a ride where all I did was sit quietly there till I got to my destination.
  I tried to get it resolved with Lyft but got zero help .I'm on a fixed income and had to pay the $80 or I could no longer use the service...They literally held me hostage.
  Then 2 days ago my driver was 15 minutes late...I'm on a time schedule and need to catch a bus to get to work...I let Lyft know she was late to receive a credit because after all I missed my bus because of their driver not being on time..Next thing I know...my account is disabled... For no reason..I tried to call but their only customer service number is for gift cards...I tried the chat .. but only get passed around with no help no answer no way to resolve anything..They never informed me of why my account was locked or how to resolve the issue..All you get told is .."We'll get back to you when we can Could be days weeks or months..we don't know."..I spent a whole day trying to get answers and resolve any issues to no avail...I was so emotionally and physically drained and stressed by the end of the day I made myself sick . Customer service is supposed to be there to help customers and give information and resolve issues..All they do is give you the runaround...it's absolutely ridiculous..I've never received such bad customer service in all my life...I deleted my account and I'll never use them again.

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lyft restricted my account for taking trips without providing a proper explanation. I have reached out to Lyft on multiple separate occasions and I did not receive a response. I would like Lyft to take a second look at my account.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 6th I left my phone in the driver's vehicle. That was my fault and I take ownership. The problem is the driver has admitted to having my phone, has all of my contact information, but will not return my phone. In so many words Lyft is saying they cannot do anything other than message the driver. I have filed a police report and because there is such a backlog of reports, the detectives have not worked on my report yet. In the meantime the driver is STILL working as a Lyft driver. According to the police officer he has committed larceny because he is choosing not to return my personal belonging. Again, Lyft is aware of this and still continues to allow him to drive. I have no idea why it's been a month and the driver will not respond and return my phone but I am very upset that Lyft chooses to do nothing and continues to have a known thief drive their customers around. Shame on you lyft and shame on the driver.

• Initial Complaint

  Date:03/05/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lyft will not give me my money they disabled my account and won refund any money to me

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lyft restricted my account for taking trips without providing a proper explanation. I have reached out to Lyft on multiple separate occasions, and I did not receive a response. I would like Lyft to take a second look at my account.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a cab about 1 mile last sunday using Lyft. The driver picked me up on a very busy street on the wrong side of the road. I open the door, both his seats are extremely far back. I place my soft guitar case between the passenger front and rear seats and sit behind the driver. He takes me one mile, I get out of the car at my destination. I come to find that lyft is charging me $80 for a repair fee, but no further details were given, not what the charge is for. I have literally no idea what the charge is about. If anything, i was placed in some peril the way that the driver picked me up. Lyft has continued to demand their money, there has still been no concrete evidence of explanation given. I feel taken advantage of, or scammed. I didn't do anything out of the ordinary during the ride and i'm sick of being taken advantage of by large bureaucratic businesses and their employees !

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have double charge me on several rides I have to contact my bank to get the money back I would like to give it back freely I will cancel all rides that I have paid for because they are double charging me on several of them they charge me $10 twice in one day for the same ride this is not fair I would like to file this complaint

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lyft restricted my account for taking trips without providing a proper explanation. I have reached out to Lyft on multiple separate occasions and I did not receive a response. I would like Lyft to take a second look at my account.