Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Early this year my boyfriend used my debit card to rent a car from Turo. **** One month later he attempted to rent another car and Turo *** charged my card before he could put in his card details. We called company correctly charged his card instead and the agent promised that my card information would be removed from Turo *** data base. On Tuesday October 10th 2023, I saw a negative balance in my bank ****, ********************** *** had again charged my debit card without my permission or knowledge. I asked my boyfriend to reach out to them and all we got was an apology. I need the money to be refunded to my **** and my debit card credentials to be immediately PERMANENTLY removed as promised.

  Business Response

  Date: 10/14/2023

  Hello
  At Turo, we review all customer comments and appreciate you taking the time to give us your feedback.  
  Regarding the customer's issue, we have reviewed any available information and documentation, however there is not enough information provided to identify a transaction. Customers may respond directly to this email with the reservation number or claim number. You may also respond directly to *********************************************** with the associated information of the trip for further review. 
  
  We appreciate your time and understanding regarding this matter.
  Thank you,
  Turo

  Customer Answer

  Date: 10/19/2023

   
  Complaint: 20732299
  
  I am rejecting this response because:
  My money was taken from my acct without my permission and I have not been compensated. I do not rent vehicles, I dont even have a drivers license
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/20/2023

  Hello
  At Turo, we review all customer comments and appreciate you taking the time to give us your feedback.  
  Regarding the customer's issue, we have reviewed any available information and documentation, however there is not enough information provided to identify a transaction.We can only look up your details and you do not have an account with us so we are unable to help.  If you could provide the account details your transaction is linked to we can possibly help more/. Boyfriend's name?  Reservation number?  Email?
  
  We appreciate your time and understanding regarding this matter.
  Thank you,
  Turo

• Initial Complaint

  Date:10/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a ********** Marage through ******************, ******************************************************************. ******* was the host. I paid to rent this car from October 4 through September 11th. The car was one day late in being delivered to me. Then, after the car was delivered I realized it was too small for my needs. They picked the car up the next day. When I realized this, I contacted Turo and spoke to someone named ****. I told her I was requesting a refund. She told me she was working on it. I never heard back from her. I never received a refund either. The reservation number was ********.

  Business Response

  Date: 10/13/2023

  Hello
  At Turo, we review all customer comments and appreciate you taking the time to give us your feedback.  
  We have reviewed the situation in this report with all information available to our team.  We have refunded the full amount of $368.82 on 13 Oct 2023. This is the full rental fee minus the day and trip fee you used and the $24 already showing as a refund in the account.

  We appreciate your time and understanding regarding this matter.
  Thank you,

  Turo

  Customer Answer

  Date: 10/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January I rented a car from Turo. I returned the car without any damage, no outstanding fees, and I believed it had been a smooth and uneventful trip. Then I found out that my account was banned from renting cars on Turo without any warning, no explanation and when I reached out to customer service they were extremely rude and unhelpful. I had a family member pass away and begged Turo to reconsider so that I may rent a vehicle to attend her funeral, and they told me that they had to investigate and they would expedite the investigation that has already apparently taken 9 months. This feels heavily like a discriminatory tactic, I was never informed and was never allowed the ability to argue my case.

  Business Response

  Date: 10/17/2023

  Hello
  At Turo, we review all customer comments and appreciate you taking the time to give us your feedback.  
  We have reviewed the situation in this report with all information available to our team, you have been reinstated.  
  We appreciate your time and understanding regarding this matter.
  Thank you,
  Turo

  Customer Answer

  Date: 10/17/2023

   
  Complaint: 20729550
  
  I am rejecting this response because:

  You have not reinstated my account as you claimed in the response to my complaint.  In fact you have made me ineligible for membership. This is quite retaliatory and almost insulting, as there is no mention of what you will do to reconcile this issue and my account has now been banned.  I advised the customer service representatives multiple times that I simply need to rent a car to attend a close family members funeral, and instead of offering any reason or explanation for my ineligibility you banned my account and attempted to claim I was reinstated.  This is absolutely discriminatory and wildly unprofessional behavior, especially considering how cordial and considerate I have been with this process.  I have now been unable to attend my family members funeral, for context this was the person who raised me, and am distressed and distraught over this.  This is a complete mismanagement of a paying customers account and, while I would absolutely prefer my account be fully reinstated immediately, I may look to seek mental health counseling for this tragedy and the mismanagement surrounding it and will absolutely seek the monetary damages resulting from this abhorrent mismanagement.  

  
  Sincerely,
  
  ************************************

  Business Response

  Date: 10/19/2023

  Hello
  At Turo, we review all customer comments and appreciate you taking the time to give us your feedback.
  Regarding the customer's claim issue, we have reviewed details and the customer has been contacted directly for the resolution.
  We appreciate your time and understanding regarding this matter.
  Thank you,
  Turo

  Customer Answer

  Date: 10/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************

• Initial Complaint

  Date:10/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car on 10/06/23, I returned the car on 10/08/23 per our rental agreement. I found out later that evening when I got home from my RV trip the renter was accusing me of stealing his car and said he had called the police. I complied with the rental agreement 100%. The car was there, he was out of town. when I suggested he have someone actually LOOK to see if it was there, it was. Now Turo wants to charge me over $100 for joy riding in his car! They will not listen to my side - only the renter. I'm forced to go to AMEX and dispute the charge. What a *********************

  Business Response

  Date: 10/12/2023

  Hello
  At Turo, we review all customer comments and appreciate you taking the time to give us your feedback.  
  We have reviewed the situation in this report with all information available to our team.  We have discovered that you checked in when you picked up the vehicle but you did not check out when you returned the vehicle.  All are done through the Turo app like on your previous reservations. You also did not have any check out pictures uploaded.  Its a requirement so we can track the vehicle.  Also the Host did reach out to you in trip messaging to follow up on where the vehicle was once it was late.  The additional charge is for the unexcused time from you leaving the vehicle and having to locate you and the vehicle. 

  We appreciate your understanding.

  Thank you

  Turo

  
  

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 8, 2023 I borrowed a vehicle from the Turo Ap. I was taking my two children to ***************, ** from *********, ** to meet their father for fall break. I was 30 minutes from my destination when the back tire blew on the interstate. I was surrounded by semis and speeding cars while the tire rapidly ran out of air. We could have died. I got off at the next exit and pulled into a gas station where my ex met us, put the spare tire on the car and I returned the vehicle back to *********. I filed a mechanical claim with the company and I disputed the invoices the host sent me for going over mileage and not filling up the tank. I want my money back for what I spent. I want the host held accountable for their actions. The vehicle never should have been available to rent in that condition. **************** does nothing when reached out to.

  Business Response

  Date: 10/17/2023

  Hello,
  At Turo, we review all customer comments and appreciate you taking the time to give us your feedback.
  Regarding the customer's issue, we have initially reviewed details and the customer has an open claim on Vehicle so no refund is going to be provided until this has been investigated and resolved.  Claims team will be reaching out.
  We appreciate your time and understanding regarding this matter.
  Thank you,
  Turo

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT and I mean DO NOT book from Turo. From June 15th-21st I traveled out of the ***********) to ****** for I thought would be a relaxing vacation. Turo and its crooked hosts is what turned everything to mush almost immediately upon return of the vehicle. Starting from the delivery of vehicle back to the host. He was not present at all, just decided it was best for us to leave the vehicle with a friend of his we didnt conduct the original business with. Secondly, he pleaded that I should leave him a 5-star review ASAP which I found entirely strange. Next, the day after, I landed back in the state he immediately accused me of damaging the underside of the bumper (pictured below) that he laid all the way down to see btw. Once this was stated he immediately insisted we conduct our business outside of the Turo application and that I come out of pocket over $1000 to fix the damage I caused apparently. Didnt hear from the Host for 2 days and he replies Sorry, the car has been out on rental. After I noticed his shadiness I went to Turo customer service, to which they were absolutely helpless till I reached the claims departments to discuss my issues and concerns to which they stated they would do some sort of investigation. Well you would think that would help? But no, I didnt hear from Turo department for 3 months bc it takes 45 days to do an investigation. 4months later, They decided to try and pull the money off my card of $1500. No reasoning as to what or why they were pulling, no proof of quote, no communication or even attempt to listen to their customers. Now my $1500 payment has been sent to collections. Never will I ever give Turo the time of day.

  Business Response

  Date: 10/11/2023

  Hello
  At Turo, we review all customer comments and appreciate you taking the time to give us your feedback.  
  Regarding the customer's issue, we have reviewed any available information and documentation, however there is not enough information provided to identify a transaction. Customers may respond directly to this email with the reservation number or claim number.
  Thank you

  Turo

  Customer Answer

  Date: 10/18/2023

   
  Complaint: 20721044
  
  I am rejecting this response because:
  
  Sincerely,
  
  Diamond Winfield

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car worked for the majority of our trip. On our last day, as we are trying to get to the airport the car broke down when we tried to start it. The car wouldn't start. We contacted the car owner who said he would come get the vehicle. He did not have another vehicle or way for us to get to the airport. We had to order 2 ubers to get all 6 of us and our luggage to the airport. We contacted Turo the day after we returned from our trip to inform them of the incident, assuming they would reimburse us for the expense of the ubers that we shouldn't have needed. They asked for proof of the vehicle not starting and the uber receipts. I sent them my text communication with the owner of the vehicle in which we communicated back and forth about the vehicle not starting and what we needed to do. The owner informed us he would come retrieve the broken down vehicle and did not have another option for us to get to the airport in time for our flights through him. I also sent them copies of the 2 uber receipts (it took 2, we had 6 people and luggage). These were the only 2 things they asked me to provide. Turo then said they would not reimburse me for our ubers because I could not prove the car didn't work. I wasn't asking for a full refund, just to be reimbursed for the additional expense incurred due to the vehicle we rented through them failing to operate per our agreement on the final day when we are trying to get to the airport. The 2 ubers with tip came to nearly $50. I would like to be reimbursed for that expense, and now at this point I would also like a credit for the amount of one day of our trip, $64.78. I am willing to accept the reimbursement for the ubers and the refund for the final day in the form of a credit with Turo or a refund to the card we used. Our trip was 4 days long and the vehicle worked for 3 of them. Our trip was Oct. 1st through the 4th of 2023. The trip was in ********* ******. The Turo reservation ID is ********. The vehicle was a 2017 Kia *******

  Business Response

  Date: 10/11/2023

  Hello
  At Turo, we review all customer comments and appreciate you taking the time to give us your feedback.  
  Regarding the customer's issue, we have reviewed any available information and documentation, however there is not enough information provided to identify a transaction. Customers may respond directly to this email with the reservation number or claim number.
  We appreciate your time and understanding regarding this matter.
  Thank you,
  Turo

  Customer Answer

  Date: 10/11/2023

   
  Complaint: 20716769
  
  I am rejecting this response because:

  The response from Turo was: "Regarding the customer's issue, we have reviewed any available information and documentation, however there is not enough information provided to identify a transaction.".

  What? The people's names, reservation numbers and the actual copies of the receipt that Turo sent me is not enough information for them for them to identify a transaction. I find this response to be so disingenuous that I cannot fathom a person actually sending this from a legitimate company. I have given you the actual Turo receipt with the Turo reservation number and all the names and info of the vehicle owner and myself on it and you at Turo can't find any evidence of a transaction. Can an adult from Turo please pick up the keyboard and use it. This is ridiculous.  Please send an actual response with a solution to this situation. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/14/2023

  Hello,
  At Turo, we review all customer comments and appreciate you taking the time to give us your feedback.  
  Regarding the customer's issue, we have reviewed the details in the inquiry and have escalated it for further review and consideration.  This may take some additional time as we collaborate with our business partners for a decision.  
  We apologize for the delay and appreciate your patience.  
  Thank you,
  Turo
  
  

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented our car through Turo as a Host.We had several booking, client asks for EZpass for tolls. We provided them and submitted charges after the trip with screenshot of logs of all transaction. client agree, but Turo escalate and reject charges on behalf of the client demanding receipts. It is cumbersome to have a receipt for every transaction in log of 100 charges. I ended up paying out of pocket over $100 for tolls that my guest used. Shame on you Turo for not thinking this through and make it easy for hosts to get reimbursement. Client know what he charged. The client is the one to dispute not you

  Business Response

  Date: 10/11/2023

  Hello
  At Turo, we review all customer comments and appreciate you taking the time to give us your feedback.
  Regarding the customer's claim issue, we have reviewed details and we reviewed every reservation that took place this year and did not find one that had the toll issue outlined in your feedback.  Customers may respond directly to this email with the reservation number or claim number.
  We will need more clarification as to which reservation you are referring.
  Thank you

  Turo

  Customer Answer

  Date: 10/11/2023

   
  Complaint: 20716301
  
  I am rejecting this response because:
  Here are the reservations number and attaching the logs which I also have sent.

  24927682  

  23262935

  In the past, Turo agent asked that I include the Transponder number (3852197)  on the trip detail which I did and it is visible on the logs that I have attached to the client too. Turo has no business on rejecting the tolls unless Turo wants to pay out of pocket. 

  I am also attaching the logs of each of those trip as a separate sheet.

  Sincerely,
  
  ***********************

  Business Response

  Date: 10/14/2023

  Hello,
  At Turo, we review all customer comments and appreciate you taking the time to give us your feedback.  
  Regarding the customer's issue, we have reviewed the details in the inquiry and have escalated it for further review and consideration.  This may take some additional time as we collaborate with our business partners for a decision.  
  We apologize for the delay and appreciate your patience.  
  Thank you,
  Turo
  
  

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car through the Turo platforn and I got scammed $2,136.51 by the owner of the vehicle. The owner of the car requested from Turo a car damage fee and Turo charged my credit car the amount mentioned above. Turo claim team never contacted me asking any questions in regards to the claim, simply charged me $2,136.51. I contacted the Turo claim support team which refused to assist me at all since I didn't have any pictures of the car, detail here, the car rented was a Tesla which records and take pictures of each and any accident or irregular action of the car, I asked Turo's team to request proof from the owner of the car that was me the driver that caused the damage and I never heard back from them, I have attempt contacting Turo's claim support but they say they can't help me. I am a ****% sure I did not cause any damage on the vehicle, I drove from the airport to the hospital parking lot and from there to my mom's house and then the airport, it was a super short trip and I've parked in covered garages and barely drove the car and the damages alleged are from long term use of the car, it is simple ridiculous, a total scam, please help!

  Business Response

  Date: 10/11/2023

  Hello
  At Turo, we review all customer comments and appreciate you taking the time to give us your feedback.  
  Regarding the customer's issue, we have reviewed any available information and this appears the claim was covered correctly. Additionally there was a Guest associate who spoke with you on the phone on 02/06/23. Later on 6/06/23 you called in to dispute the claim. We have sent various emails since Feb 2023 that were not responded to until 6/01/23 when you disputed the charges.

  The claim is closed.

  We appreciate your time and understanding in this matter.

  Thank you

  Turo

  
  

  Customer Answer

  Date: 10/12/2023

   
  Complaint: 20716207
  
  I am rejecting this response because it is completely FALSE. I have always replied to Turo emails. I have not yet received any refund.

  This claim is definitely not closed since I have not received my refund of $2,136.51. 
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 10/14/2023

  Hello
  At Turo, we review all customer comments and appreciate you taking the time to give us your feedback.  
  Regarding the customer's issue, we have reviewed any available information and this appears the claim was covered correctly. Additionally there was a Guest associate who spoke with you on the phone on 02/06/23. Later on 6/06/23 you called in to dispute the claim. We have sent various emails since Feb 2023 that were not responded to until 6/01/23 when you disputed the charges.
  The claim is closed.
  
  We have reviewed this case once more and have confirmed this decision. 
  
  We appreciate your time and understanding in this matter.
  Thank you
  Turo
  
  

  Customer Answer

  Date: 10/19/2023

   
  Complaint: 20716207
  
  I am rejecting this response because is false, I have always replied to Turos emails. Turo has never asked my side about the damage claim, simply charged me $2,136,51 without asking a single question. I am very aware that Turo has this undeniable reputation of allowing their hosts to SCAM their customers which unfortunately I am experiencing first hand. I rented a Tesla which records each and any exterior damages, I have asked for the proofs that it was me the driver that damaged the car and nothing has been ***** to me. It sounds to me that Turo just took the hosts word for it and charged me the $2,136,51. Which is completely unfair and wrong since I did not cause any damages. 
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:10/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 14 September 2023, I booked a Turo. Upon returning the car, I was charged a damage claim by Turo for USD319.79. When the car was dropped off, no damage was noted or recorded to the car. I am unaware of this damage claim. I have tried settling the dispute with Turo but they are not helpful and have charged my credit card the amount I mentioned. The claim # is ******. I would like to request a refund.

  Business Response

  Date: 10/16/2023

  
  
  Hello,
  At Turo, we review all customer comments and appreciate you taking the time to give us your feedback.  
  Regarding the customer's issue, we have reviewed the details in the inquiry and have escalated it for further review and consideration.  This may take some additional time as we collaborate with our business partners for a decision.  We will contact you directly.
  We apologize for the delay and appreciate your patience.  
  Thank you,
  Turo

  Customer Answer

  Date: 10/18/2023

   
  Complaint: 20711370
  
  I am rejecting this response because they refuse to issue a refund. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/19/2023

  Hello
  At Turo, we review all customer comments and appreciate you taking the time to give us your feedback.
  Regarding the customer's claim issue, we have reviewed details and the customer was provided an explanation of the claim estimation process. Additionally a Claims associate attempted to contact you on Friday (10/13/2023) to reiterate coverage decision, but you did not answer. The Claims associate sent a follow up email. The claim dispute is providing check in photos and claiming they are check out photos. The claim is legitimate based on our review and all documentation provided so far.

  The claim is closed.  
  We appreciate your time and understanding regarding this matter.

  Thank you

  Turo

  
  

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20711370
  
  I am rejecting this response because Turo's assessment is incorrect. Turo requested I send photos for evidence. I did and they are still refusing my request to reverse the claim. If Turo's assessment is that I have no proof, then that claim holds true for Turo as well as they have no proof that I caused the damage. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 10/24/2023

  Hi, I am not happy with Turo's proposed resolution regarding this claim (Update on Turo Claim ****** for your trip with ***** 2022 *** Z4). I think it is unfair and does not treat me rightly.
  Thanks for your recommendation to me to reach out to the Federal Trade Commissioner or ************** of ******** Affairs. I will take the necessary steps to escalate this matter further as Turo has too much power in this regards and they are abusing power. 

  Regards,
  
  ***************************
  ****************