Complaints

This profile includes complaints for Shift Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shift Technologies, Inc.

  2525 16th St Ste 316 San Francisco, CA 94103-4243

• 

  Shift Technologies, Inc.

  202 Littlefield Ave South San Francisco, CA 94080

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was promised payment for a car sold to Shift within three days. Have not received payment for the car that was sold, had the title change and driven away. Have made repeated effort to contact Shift, but never have heard from the company nor received an explanation of why payment is 3 weeks late. The Shift process culminated in me transferring title prior to the car being driven away - that was the last point of contact. I am trying to get my $21,000 payment from Shift, but can't find anyone at the company that is available to provide assistance

  Business Response

  Date: 11/18/2022

  Hello *******,

   

  We truly appreciate you taking the time to share this information and concern with us. Selling a vehicle is an exciting time, and we understand this may be a disappointment. I can assure you, this is not a usual Shift interaction. Upon further review of your account, we can confirm that the payment was returned to Shift.

   

  This type of error usually occurs if banking information was inputed incorrectly by the customer when filling out the the link. A team member will be in contact with you to discuss this and reach a resolution. 

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ****** Camry from Shift on October 26th, 2022. On this date, I paid in full with a cash transfer and finalized all paperwork. I was informed that someone would be contacting me from Shift to schedule the delivery within 1-2 days. It has now been 14 days and I have not received any calls to schedule the delivery. I have also sent text messages, called and emailed the Shift associates that helped me finalize the purchase. I have also called the Shift customer service line, but never was transferred to a live person from the department that handles fulfillment. I was able to leave messages. However, I have not received any return calls or messaging from these associates. I feel like I have been scammed out of my money.

  Business Response

  Date: 11/18/2022

  *******,

   

  Thank you for bringing this issue to our attention. Buying a vehicle should be a seamless, easy, and exciting time. We truly apologize if this has not been reflected. On behalf of Shift, we want to apologize and assure this is not a usual Shift experience. We take these concerns seriously, and we are actively looking into this concern. A team member will be reaching out to you directly with an update and followup. 

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards and follow up to our original complaint #******** filed on 9/27/2022 On 9/10 WE Received a 2012 *** 328i Convertible Lic Plate number 8BYX078 and Returned it to the ********** Shift.com office on 9/13 due to the fact that there were undisclosed Damage/Repairs that were discovered upon inspectionafter delivery.As of 11/7/2022 We have just received notice of a suspend registration from the *** for a car we do not have and should have been transferred back to shift when the loan confirmation of cancelled by ********* that we received on October 5th.Yes in accordance with our original BBB complaint the Loan was cancelled by ********* because we were referred to their fraud department but you have neglected to continue the path of due-diligence with the *** and have left the car in our name.We filed the Release of liability on September 19th and has been recorded by the *** but your company has yet to transfer it out of our names.We are Demanding you remove us from the title and put that car into shift.com possession of ownership legally with the *** and provide us with this confirmation or we will continue with the Fraud investigation with the *** forms we have been provided because at this point it is just absurd.Sincerely The Murphys

  Business Response

  Date: 11/23/2022

  Hello *******,
  
  
  Shift's primary goal is to provide a pleasant experience for our customers. We apologize for any inconvenience you may have experienced. Thank you for taking the time to bring this concern to our attention.
  
  
  Upon further review, we are able to confirm that this was submitted to the *** for transfer. A team member will follow up with you to discuss this further. 

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called Shift to get information about a car and test drive it. They said they do a 7 day 200 mile test drive and if not happy can bring it back. Car looked good in add and supposedly had all work done and was in good shape. When I picked up the car the exterior was completely dirty. They did a quick wash which did not help. Car had bad water spots. Next day I take it to my mechanic for check up. Has leak in oil sensor, right strut is bad, battery is almost dead and key fob does not work. (1 of 2 fobs don't work) Contacted shift, they want to see the car. I live far away and they don't provide loaner. I offered them a mechanic of their choice here to examine. They said no. They did not honor the 7 day return policy. Cars are not checked or maintained from my experience. My total bill is $3800.00 to get car fixed.

  Business Response

  Date: 11/23/2022

  Hello *****,
  
  We appreciate you taking the time to reach out to us in regard to your purchase experience with Shift. Thank you for bringing this to our attention. Shift holds a high standard for each of our customers experience, and we apologize if this expectation was not met.
  
  All Shift vehicles undergo a safety inspection to ensure our customers are purchasing safe, quality vehicles that you can trust. Our Shift Certified vehicles are equipped with a Limited Warranty, whereas Shift Value vehicles are sold as-is. These vehicles are **************** and can include cosmetic flaws. These cosmetic flaws do not affect the safety and drivability of the vehicle. This allows us to offer you the best price, however, just like all of our vehicles they go through an inspection. Shift also stands by the 7-day/200-mile return policy. The vehicle purchased is a Shift Value Vehicle. 
  
  Upon further review of your account, we are able to confirm that a Shift Support team member worked with you to attempt and resolve this concern. Our repair team advised bringing the vehicle in for an evaluation and repairs. This was agreed upon by you, then later rejected. Shift reserves the right to determine where, if any, repairs will take place. Shift reserves the right to determine where, if any, repairs will take place. 
  
  A team member will be reaching out to you directly to discuss your concerns further. 

• Initial Complaint

  Date:11/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an electric car from shift. I asked about battery degradation, they said it can go up to 70 mi. I get the car, and its only goes about 30 mi. I call customer service. They dont pick up for an hour. I leave a voicemail, they dont call back. I threaten with lawyers and they send me one email every 5 days as correspondence. Awful customer service

  Business Response

  Date: 11/23/2022

  Hello ********,

   

  First, we would like to say thank you for bringing this issue to our attention. We apologize for any delay in responses and assistance you have experienced. Shift's priority is customer experience and long term satisfaction. 

   

  We stand by our 7-day/200-mile return policy. Based on review of your account, we see that this was initiated. A team member will be following up with you directly with a status update.

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, October 19, 2022, I made an appointment on Shifts website (shift.com) to sell my car (VIN # *****************) to Shift and to drop it off at Shifts hub in *******, ** on Saturday, October 22, 2022 at 2:00 pm.While booking the appointment, Shifts website stated that I would receive a $200 bonus (over and above the amount they promised to pay for the car) because I was bringing it to Shifts hub, as opposed to Shift coming to pick up the car from **** delivered the car to Shifts hub at the scheduled time, and Shift accepted it.Shift notified me that the car passed their final inspection on October 24, and that they were paying the promised value ($6300). However, there was no mention of the $200 bonus.I emailed Shifts support department ************************************ on October 25 notifying them that I was still owed the $200 bonus. I never heard back.I called Shift on Wednesday, October 27 2022. After waiting on hold for about 20 minutes, a person answered. They told me they could see the email I sent. Then told me theyd transfer me to a different person, and I was dumped back to the main menu. After a few minutes the automated system wouldnt let me wait on hold any longer and said I had to leave a voicemail, which I did. I never heard back.I called Shift on Monday, October 31 2022. After waiting on hold for about 50 minutes, a person answered. They put me on hold for a minute or two, then told me theyd transfer me to a different person, and I was dumped back to the main menu.As of now, I still have received no response from Shift and have not received the $200 owed to me.

  Business Response

  Date: 11/10/2022

   

   

  Hello, 

    After further review of your account, we can confirm that a specialist is currently working with you to resolve your concerns. We generated a payout for $200.00 to you in good faith for your concerns. Please expect $200.00 to arrive within 2 to 3 business days via stripe. I have attached a screenshot for your records. If you have any further questions please call our support line at ************. 

  
  

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle from Shift back in 2016, but only became aware of the issue earlier this year when trying to smog my car. Shift sold me a vehicle that was not street legal in the *******************. The car was unable to pass smog in the condition it was sold to me because the previous owner had replaced the catalytic converter with an after-market straight pipe system. The part was installed on 8/6/2015. I purchased the car in September of 2016.It cost me over $3000 to restore the vehicle to a street legal configuration as well as countless hours wasted trying to smog it before I figured out what was wrong. Shift obviously faked the smog prior to sale because the software prevents the car from passing. This means they knowingly and intentionally deceived me. The smog history report shows they got the same "Not Ready" code (R) on 7/26/2016, the somehow got it to 'pass' a week later.I've attached proof of the piece being installed prior to my purchase (including statements from the auto body, the carfax report & photos from shift's initial inspection report), the smog history report and the bill for the repair required.

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the car on 2/23/2022. The car was delivered on 3/2/2022, but no temporary tag or license plate. I called the helpdesk and the person in charge was terrible. I have hearing problems and asked them to communicate by written email or SMS but they kept asking me to call them. I asked to cancel the car, but the person in charge said it was too late because the cancellation deadline had expired. When I received the car, the cancellation period had already expired. It's been four months since his purchase, and he still hasn't had any proof of registration, temporary tags, or registration papers sent to the **** We asked to cancel many times and were finally accepted at the end of June. A carrier assigned by Shift picked up the car. I have returned the car and still have not received a full refund. Shift has refunded the down payment ($1000), but I have not yet received the loan payment ($842.76 * 4 = $3371.04) and the shipping cost of $711. All emails to ask about the refund were rejected after that.At the end of September, after I submitted the review to TrustPilot, I received an email from Shift saying that they would accept a refund, but I agreed to pay $500 instead of the shipping fee non-refundable.I was asked to send them the documents about loan payments and bank account information, and I sent them by email.Since then, I have not heard from them, and I have emailed many times to ask about the progress, but all my inquiries have been ignored, and I have not received a refund until now.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So we purchased a vehicle from them back in august of 2021, not even 3 days later our ac went out in the van. So we had them pick it up and try and fix the problem. They supposedly did, only for it to go out again a little while later. Which by that time we couldnt take it back because it was past there dealership warranty date. So we figured ok well its winter time, we dont really need the ac because we got the platinum warranty they sold us and figured it would be covered under warranty, due to us thinking it was a Freon leak somewhere. Come to find out after having our van in the shop for a week, it was just low on Freon. So Im sitting here thinking that kind of funny considering we had takin it back for them to fix that problem. I requested a work order from them, only for them to email me one which didnt say anything that they did. It only said, recharged freon(without the amount they recharged it with) I spoke with the technician at the dealership, and he said if they had refilled it, it should have came with a print out, especially because its a specific type of Freon. We paid ***** dollars for a warranty that we couldnt even use, and I had to pretty much deplete my savings to rent a vehicle for a week and on top of that get my van fixed. I already sent them an email. No response. This place is shady as all get out.

• Initial Complaint

  Date:10/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed a deposit on a 2015 Audi Q7 offered for sale by Shift Operations LLC on September 14th, 2022. We arranged financing from a lender we chose, they delivered funds on September 21st to Shift. We delivered the balance due for the car on September 22nd, and signed the title documents on September 23rd. It took 11 days to have the car delivered from *******, we received it on October 4th. We had no communication from Shift during this delay, except text messages from a general number saying the car should be picked up tomorrow several days in a row. We had it looked at by our mechanic, he stated the car was not checked out thoroughly, and not certified as Shift claimed, and needed over $2000 of repairs. We chose to return the car, as allowed by the sales contract, and did so October 8th. Today is October 21st, it has been 10 business days from the return date, and we have not received our money back, are paying interest on a loan for a car we returned, and cant get a response to any communication, either text, email, or phone messages. When we returned the car we were promised a refund in 5 to 7 business days. At every turn this company has misrepresented timelines and failed to respond to communication attempts. Completely dishonest and unethical. Hoping to get a full refund, including the interest were liable for to our lender.

  Business Response

  Date: 11/10/2022

   

  Hello,

   

  After further review of your account, we can confirm a specialist is currently working with you to resolve your concerns. A full refund is on the way to you as of November 3rd, including the non-refundable shipping fee as an exception. 

   

   

  
  

  Customer Answer

  Date: 11/10/2022

   
  Complaint: 18298308
  
  I am rejecting this response because:
  The lender on this vehicle purchase has not been repaid, leaving ** making payments of principal and interest on a loan for a vehicle we returned on October 8th. Shift Operations was notified by the lender of the payoff amount October 25th, as of today, November 10th, the lender has not been repaid, leaving us in limbo- unable to shop for another car since our credit record shows this loan. 24 business days after returning this car we are literally stuck by Shifts unacceptable delays.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/18/2022

  Hello *******,

   

  Thank you for the response and bringing this to our attention. We understand the frustration. Upon further review, we can confirm that a check was sent to your credit union, and should be received by the early days of next week. 

  Customer Answer

  Date: 11/18/2022

   
  Complaint: 18298308
  
  I am rejecting this response because:Wednesday, November 16th in the early afternoon a representative of Shift told me by email that they would issue a new check and send it via Federal Express overnight, and would notify me of the tracking number. As they state in their response, a new check was issued and will be received in the early days of next week. Nothing about an overnight delivery, or any tracking information, and this is being written by me on November 18th, over 48 hours after I was told a check would be sent by overnight delivery. Furthermore, the payoff amount Shift was initially given expired November 4th, we had to make a payment on November 5th to keep the loan current on a car we returned to Shift on OCTOBER 8th, the new payoff amount they were given expires on November 20th, any check they sent will be received AFTER the 20th. We will be left to continue to try and get the payment we had to make reimbursed, and the additional interest on the loan paid. We are 40 days into this return process and Shift has repeatedly failed to do what they stated they would do, I have zero confidence in anything they say.
  
  Sincerely,

  
  ***********************

  Business Response

  Date: 12/02/2022

  Hello *******,

   

  Thank you for this information. A team member will be following up with you on Monday, December 5, 2022.