Complaints

This profile includes complaints for Shift Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shift Technologies, Inc.

  2525 16th St Ste 316 San Francisco, CA 94103-4243

• 

  Shift Technologies, Inc.

  202 Littlefield Ave South San Francisco, CA 94080

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a ***** XC90 from their **************. My Shift rep told me the amount needed for the cashiers check but it wasn't the correct amount and I overpaid. The manager told me they would send a check for the difference but after months of calling **************** multiple times, I still haven't seen my refund. In addition, the Car was not cleaned or ready for pickup and had warning lights on. Called over a dozen times trying to get my balance due to no avail. They owe me ******.

• Initial Complaint

  Date:01/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: October 26, 2022 The amount of money I paid the business: was $15,818.28 = ($7,950 list price, $872.28 taxes, $453 registration fee, $85 documentation fee, $475 service fee, $3,892 *************************** $647 Shipping fee, Dent Wizard $1,944, Discounts -$500)The business committed to providing me: "2010 Mini ****** Base ****** miles *****************" with a 150 point inspection and no major damage What the nature of the dispute is: Shift has yet to refund all of my money. I was told there was a 150 point inspection and upon opening the hood of the car as well as the right passenger door, it was obvious this car had been in a major accident. I did not receive a copy of this inspection and was verbally told that it was in a minor accident and there was a small dent on front rear of car. Also, this car seems like a salvage and I am required to pay the shipping and Shift refuses to reimburse the shipping fee to me.Whether or not the business has tried to resolve the problem: I have had to use a different phone number to reach Shift as my number is programmed in and it goes to an unreachable status. When I have, I received the check back that I sent for $9,085.28. This took a very long time to get to me. They refunded my credit card a lot later for the insurance. I called and asked for the initial deposit back and still have yet to see that ($897). Also, I asked to speak to a manager and was told they will not refund the shipping as it is my responsibility ($647). I would be happy to pay this if I had changed my mind for any acceptable reason. However, this car seems to be a salvage title and was misrepresented to me I would not have bought it otherwise. Account/order/tracking number: 2010 Mini ****** Base ****** miles *****************

• Initial Complaint

  Date:01/04/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2019 VW Jetta from Shift and the car was delivered on March 25, 2022. Since then, I haven't received certificate of title, nor registration card. I contacted Shift back in September. I was told that I will get my documents in ***** days. It didn't happen.I contacted Shift again on December 19, 2022, via email. No response. I called Shift on December 22, 2022. I spoke to a rep, and he said that he would follow up and call back by the end of the day. I never received a call back.I called Shift again on January 4, 2023. I spoke to a rep, and she said that she would follow up with internal team and call back by the end of the day. I never received a call back.My car sticker is due soon in Jan 2023. I can't renew registration DMV online without vehicle documents. Then, I won't be able to drive my car purchased from Shift by end of this month.

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a **** Escape from Shift in August 2022. We provided all the documents requested to register the car and get a car plate. As of today we are still waiting. We tried several times to call Shift at their customer service number but every time after waiting a long time we were not able to talk with anybody at Shift.

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle from shift on August 17th. Within 3 weeks it was back in their shop for rear air suspension sagging & making it extremely dangerous to drive. I emailed & called shift which I eventually received a response for & took the car in. The car was taken in on 9/8. After about a week of no communication I decided to email on 9/14 asking for any type of update in which I received a reply saying my car was ready for pick up. When I picked up my car, no documentation of what was completed on the car was provided. I did however notice my battery light was now on. I emailed & sent a picture of this issue to which they responded once the car is turned on, it will go away. In November, the same issue of the rear suspension sagging began taking place again. I took the car to ****************** as I purchased an extended warranty through shift so I figured the repair may be covered. To my surprise, the issue was not covered & according to *******, the issue was never fixed through shift. This also led to my batteries being over worked trying to pump air into the rear air bags so the batteries also needed replacing. Once both the issues were repaired, it turns out the air pump module that pumps air into the rear suspension has malfunctioned as a result of the previous issues not being addressed soon enough. The air pump would be covered under warranty but as a result of it malfunctioning because of the prior items not being repaired, the warranty was voided. I have owned this car for 4 *********** has been in a shop for repairs for about 2 months. When I ask shift to cover these expenses, I receive no response. Any help on this matter would be GREATLY appreciated as I now have a bill thats over $5,000. All I would like is a refund for these expenses.

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ********** Beetle 2017 from Shift on November 8, 2022. They have a return policy that states: "All cars purchased from Shift are eligible for our 7-day/200-mile return policy. If you buy a car from us and don't like it for any reason, we are happy to help facilitate a return within our policy." The car was returned within 7 days and within 200 miles. ****** 2 weeks after the return date, I began calling their customer support. The first several calls, they said I should've received an email on the 14th - which I never received and still haven't. ****** a month after the return, they told me a specialist should call me about issuing the refund. I never received a call, text, or voicemail from a Shift employee.Due to never getting the refund, the bank that I initially financed the car with reached out to me. I had to pay for the first month of the loan for a car I hadn't had for over a month, otherwise, it would affect my credit. The employee at the bank said I would be reimbursed for any payments once they receive the refund notice.It's been almost a month and a half now - all I am told from customer service is that someone should email or call me but these never come. Please help me receive my refund.

• Initial Complaint

  Date:12/23/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. On Nov 30th 2022, I signed a purchase contract for a 2013 Porsche Panamera S, for delivery to my home at $660 shipping cost.2. The purchase was made with the understanding that Shift, as per their Online Ad, conducts a rigorous 150-point inspection to "guaranty there is no lemon at every turn;" promising "peace of mind" for buyers.3. On December 4, 2022, the vehicle was successfully delivered at our residence.4. On Dec 6, 2022, a post purchase inspection done by a Certified Porsche technician revealed oil leaks, fault codes, and suspension issues. SHIFT committed to "wholeheartedly fix issues" that should have been caught with their 150-point inspection. 5. On Dec 15, 2022, the vehicle was picked up to be dropshipped to Shift's Whittier Hub. SHIFT committed a ***** hour window upon receipt of vehicle, to advise on *** of vehicle completion at their Reconditioning Dept.6. Six days later on Dec 21, 2022, after futile attempts to contact Shift for status via phone and email, we finally get an email advising that vehicle is still in diagnosis, and no *** is available. 7. *******, the escalation manager handling our case, informed that she would call the following day, Dec 22nd for updates.8. No call was made as committed. Calls were initiated from our end - and we receive the same "front" as before: " Account manager is busy on the phone and will call back." A cycle of waiting on the phone for about an hour, or worst, no one picking up our calls.Shift is requested to give us the *** for completion. We trusted their word. They should uphold it. Our first car payment will be in a week on Dec 30th, and we trust that Shift is fair enough to get us our first month's worth of payment by returning the car to us "whole," ready and safe to use- by this weekend before Christmas Day. As our present. Thank you.

  Business Response

  Date: 12/28/2022

  Hello Osric,
  
  
  At Shift, we want to ensure every customer receives a great, safe vehicle. Taking steps to ensure that every customer receives this is something we love to do. Making a well-informed decision that is best for you is how we love to help.
  
  
  Every vehicle in our inventory has passed a safety inspection. These inspections are required to meet national standards for safety. This is not just for the buyer, but also for the benefit of all those involved with the vehicle. Additionally, if a customer is dissatisfied with the vehicle that they purchased they *** return it within our 7-day/200-mile return policy window. Making certain that the purchased vehicle is right for that customer is a must, and we are pleased to do anything we can to aid in this goal.
  
  
  We believe that every customer should have the ability to choose the vehicle that best suits their needs, thats why we offer a variety of vehicles. We classify our vehicles as either certified or value. A Shift Value Vehicle is one that *** have been **************** a little extra than our Shift Certified vehicles, but still passes our safety inspection. Shift Value Vehicles are sold as-is, whereas a Shift Certified Vehicle comes with a 30-day Limited PowerTrain warranty.
  
  
  Upon further review of your account, we can confirm that our teams are actively working to resolve your concerns. We are also able to confirm that our supervisor team has been in close communication with you. 
  
  
  Thank you for taking the time to share this feedback with us. 

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The work order to fix the vehicle issues are still open, pending completion. We got their word to "wholeheartedly" fix the vehicle  issues (100%). We trust their word and await a satisfactory performance. We are hopeful we get back the car soon, before we return the filler-car rental on Jan 9th, courtesy of Shift. Thank you Shift for your excellent service! 

   

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Shift on Nov 12. Up until the moment we picked *********** they were responsive and customer support were easily reachable. It is now over a month later and our lender does not have the title in hand and we have not received registration, a service we paid Shift to handle and is REQUIRED BY CA LAW. They simply refuse to answer any of my calls, have kept me on hold for hours, and have not returned any texts, emails, or other communication. They screen your number of course, because when I use a different number they answer right away. SHADY. This is the worst company I have ever dealt with. My lender is threatening to cancel the loan if they do not receive the title for the car that they are a lienholder on. I am at **** end and considering legal action. I am giving Shift notice via the BBB to get in touch me ASAP to resolve this matter before we take legal action. They should have their dealer license revoked based on all of these reviews. Horrible company.

  Business Response

  Date: 12/28/2022

  Hello ******,
  
  
  Providing a simple, easy, and seamless buying experience is the core of Shift's values. Every team member works to ensure the high standard we set for customer experience is met for each and every interaction. We truly apologize if you feel this has not been reflected. 
  
  
  
  Upon further review, our team is actively working on a resolution to your concerns. Here at Shift, it is important to us that you are happy with your purchase. Our customers must know that we are here to assist with any issues that *** arise. A team member will be reaching out to you directly. 

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a car from Shift *******. We returned the car within the allowed 7 day window. They have still not returned nearly 12k. They stated this would be returned within 10 days of car return. We have only received a return of the $250 deposit but not the rest, and the majority of the money. We attempt to call and are put on hold for hours. We have emailed *********************** multiple times with no response. We want our money back, as they promised, as they have their car back since 12/7/2022

  Business Response

  Date: 12/28/2022

  Hello *****,

   

  We understand that buying a vehicle is an exciting time. We are sad to hear that it did not work out for you. We apologize for any lack of communication and delay you have experienced with the refund of your purchase. 

   

  Upon further review of your account, we can confirm that the refund has been processed. If you have not received your funds, please follow up with your banking institution. 

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made an appointment to sell the vehicle to SHIFT at their ******** location in *******************. The appointment time is December 3rd 2022. SHIFT employees promised us the payment $19400 of car will be direct deposit to the bank account between 5-7 business days, but until now, we have not receive the payment and the company never responds to emails and phone call.