Complaints

This profile includes complaints for Shift Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shift Technologies, Inc.

  2525 16th St Ste 316 San Francisco, CA 94103-4243

• 

  Shift Technologies, Inc.

  202 Littlefield Ave South San Francisco, CA 94080

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30/22 I purchased a Shift "Certified" 150 point inspection vehilce, a 2017 Jeep Wragler Unlimited. It was delivered 2 weeks later. It was delivered with the check engine light on, the **** Sensor on, and had dry rotting, old tires with unsafe tread and were older than the vehicle I purchased. Not to mention, the vehilce was delivered dirty and the gas tank was on empty. I called the company and they assured me they would made everything right. The could have the vehicle fixed, they would wash the vehicle for me, "make it right" for my troubles. etc. I agree to this and then they ghost me, communication ceased. My emails were ignored and every time I called the company I was told someone would call me back by a certain time, which they didn't. When someone finally spoke to me I was told it was "because they are low staffed and the person handling my case had a family emergency." They also told me my warranty was up because I had the car longer than 7 days, but this was because I couldn't get a hold of them!!! I was then told all repairs regarding my concerns could be fixed in their warehouse and convinced me to let them take care of all the issues. On 1/16/23 my car was picked up by Shift and delivered to their warehouse for repair. They were in touch with me almost daily for the first week and then communication stopped again. 1/23/23 was the last time Shift reached out to me regarding my vehicle. I sent 11 emails only to be ignored. I also called weekly but couldn't get through. I finally connected with someone named **** on 2/24/23 who told me my car was ready to be picked up on 1/27/23 but no one had contacted me to tell me. I asked for the repair report since my cas was "ready" but I was not satisfied. I purcahsed a 150 point inspection CERTIFIED vehicle not an "as is" vehicle, and *************** did the bare minimum and didn't repace the tires. I responded on 2/25/23 that I had concerns including pictures and descriptions of why. I haven't heard back.

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 1/28/2022 Reason: I bought a car from Shift on Jan 28, 2023. I paid the *** fee($723.00) but they failed to submit the *** documents, so I did the title transferring by myself. After that, I went there several times. But they refused to refund me the *** fee. They always told me someone would contact me for this, but the fact was no one ever contacted me. You can easily feel their intention to evade responsibility. The staff's attitude is also bad there.

  Business Response

  Date: 03/27/2023

  Hello *******,

  
  We appreciate you reaching out to us about the delay you experienced with your registration, and we apologize for any inconvenience this may have caused.
  At Shift, we are committed to providing our customers with the highest level of service, and we take all feedback seriously. We are actively investigating the matter and working to find a solution that meets your expectations.

  
  One of our team members will be reaching out to you shortly to discuss the matter further and provide you with an update on the progress. We value your business and appreciate the opportunity to address your concerns.
  

  Thank you for bringing this matter to our attention. We apologize again for any frustration caused and assure you that we will do our best to resolve the issue as quickly as possible.
  

  
  

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/7/23 -Purchased vehicle (Lexus LS 460 F Sport) Temp tag received 1/11/23. Vehicle delivered 1/12/23.Car inspected 1/14/23. 1/17/23 - All paperwork ******* to Shift.2/5/23 - Temp tags expired 2/8/23 - Contacted "*******" who advised that I'd have all paperwork "next week".2/13/23 - text to ******** "paperwork not received.2/16/23 - **** in customer service states that the paperwork is being sent to the *** today.2/16/23 - "T.J." - plates are in the mail to you.2/22/23 - ******* - your registratiion is at the *** being processed."2/27/23 - Plates received Compliant - dealer "sat on" my paperwork for at least a month. As a result , ny temp tags expired and I was unable to use the car from 2/5/23 until 2/27/23, cauding signifiicant hardship. Shift employees told different stories, refused to escalate, even claiming that there was no manger to hear my complaint. Only after writing the Shift CEO, *************************, on 02/23/23, did i receive any follow-up. ******** only served to advise when the plates would be delivered and also my Personal Property Tax Receipt which Shift failed to return. I stated to ****** that since i couldn't use my car for three weeks, that some ***************** would be fair. As I'm paying $400 for the car I suggested $300, which I think is quite fair. If I had to rent a car it could have easily been 3x that amount. She ignored that request. Further. no one at shift ever aplogized or in any way even empathized with my plight - all due to Shifts dilatory delay in processing my paperwork. At the time of this writing 03/14/23, I still have no title. Meaning I cannot sell the car or otherwise dispose of it well over 2 months after the purchase. In fairness, Shift should provide some monetary remuneration for their failures and also for the poor treatment imflicted and the failure to apologize in any manner whosover. This was easily the worst buiying experience of my life, and it's not yet over.

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2022 I purchase a vehicle from Shift online. The company delivered it mid June 2022. Two weeks after I had purchased it I received a notification that shift failed to verify the **** At the same time I started having problems with the vehicle **** as the *** light on the dashboard turning off and on. Another problem was the camera would not work. A third problem was brakes light turned on the dash board. Fourth problem was the stereo would change by itself causing all the screens to change on their own. Shortly after they accepted the car they sold me was faulty they had the car in their repair shop for 3 months. This pattern has continue for last couple of months. In October when the car was returned 3 days the later I had the same problem with the dashboard and backup camera. I notified them. The car was taken in for 2 more weeks. After it was returned to me I had the same problems once again a week later. They proceeded to ignore me for 3 months. The car was finally taken in for repair a third time. I have been ******* for a month. A rental was requested and Shift denied the request. At this point I need a reliable car and I need to stop dealing with shift. The emotional distress they are causing me is not worth if for me. I am spending money on a car that half the time has been in shifts possession. I want a refund plus compensation.

• Initial Complaint

  Date:03/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/26/23, Shift delivered a Dodge Caravan minivan to *** 5 days late. The transporter (a 3rd party) was belligerent with *** **** refused to do a walkthru with the car. It was clear after he left that the car had *not* been detailed, as they promised (the seats were so filthy, I had to throw sheets over them). My friend drove ******** in the minivan around on the ********* **** both immediately noticed a strong vibration from the seats. We also noticed how hard it was to brake (my friend is male, **** found it arduous to brake, & that the stopping distance was very delayed). We also noticed that the car pulled strongly to the right, & at times it meandered to the left. So likely bad tires + no alignment done. I emailed ****************, one of my only contacts at Shift (who had refused to give me his email address, his phone ******** extension). I could only reach him thru a generic email for sales at Shift. I emailed him the list of problems, & urged them to come inspect & to repair. B/c I have serious medical issues, I needed safe & smooth car that didn't take bionic strength to brake. I heard nothing back: not to my multiple emails, texts, & calls. I dont' even drive much, just locally. By Thursday going across the street to meet an Uber (where it's easier to find me), the check engine light came on, as well as the no driver's airbag light! I again emailed Shift Attn *************** (the only two names I had, as ******* the sales guy who had been working with me initially conveniently vanished). I again listed all the problems with the ***** *** instructed them to contact me at once to pick up the vehicle. I had a 7 day trial & Thurs. was Day 4...Again, no response to my emails, to my VM, to my texts. I reiterated that this car was defective; I felt unsafe in it, it was uncomfortable, & come pick it up! I wanted the car gone. I have am losing weight & sleep (I can't afford either due to dire health problems & permanent disability). I need your time sensitive help!!!

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/06/2022 I purchased a 2017 ****** Sienna minivan from Shift at the ******************* location. It was a very unpleasant 5 hour transaction that involved a trade-in (that they sold within weeks and made $6000) and a lot of waiting and confusion. I contacted customer service the next day and documented what happened by email. I was asking for an explanation of why I didn't receive some credits for $500 that I was told I would be receiving. It took months and months of phone calls and emails going unanswered or delayed until I finally was told I would be receiving $300 in credit and a gift card for $150. I was willing to accept this restitution despite feeling like I was owed more. I still haven't received any gift card.

• Initial Complaint

  Date:02/21/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shift extended an offer to purchase on their website with a due date, but wouldn't schedule an inspection and pick up until after that due date. Kinda shady, but I scheduled the pick up, then about 3 days before that, when the offer expired, and resubmitted the previous offer for an update, and they came back with an offer about $800 less. Again, shady, but still slightly more than the nearest brick and mortar dealer offered, and a great deal more convenient.They came and looked at the car, liked it, and drove off with it (actually drove my vehicle - not towed), some ***** miles back to their mechanical inspection location, leaving me with a purchase contract indicating the sale would be final if they didn't back out of it within three days. That same evening they sent an email confirming the purchase and requesting my banking info to send the funds to, which I immediately replied to as requested. The next morning I received an email saying they no longer wanted the car because upon further inspection they found I had made a modification to the vehicle. The modification? A few small switches neatly installed under the center consul arm rest that had previously been wired to some interior LED accessory light strips. All of which had been previously removed with no impact upon form or function to the vehicle, except the switches, which remained, which could be removed with a s**** driver and the tiny s**** holes patched in less than 10 minutes, and which the initial inspector who picked up the car saw and had no problem with. I immediately replied back to the email with all the above detail arguing the ridiculousness of their claim.Day three after the sell I received an identical email as the evening of the sell, confirming the sell and again asking me for my banking info that they could send the funds to. I immediately replied to it as requested. Day four after the sell they send me another email saying they refuse to purchase the vehicle for the exact same reason as they originally stated. I replied immediately to them that the clock never stopped or restarted on their option to back out, which had expired and that they are now liable for the vehicle and payment for it, to me. Crickets. Day 6 after the sell I send follow-up email confirming previous email and advising that payment to my bank account had not yet been received. Crickets. Day 11 after the sell: Notice of legal demand and intent to litigate emailed to them. Crickets. I've never seen business done in a more senseless and shady fashion, so up close. And now, who knows where my car is.

• Initial Complaint

  Date:02/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is a copy of an email I sent to Shift on 11/21/22. This email outlines the issues of my complaint. I received a reply that they would authorize a refund because of these issues. That was months ago and I have not been given any refund. Additionally, the company has not been replying to my follow-up emails.The text of my initial email is as follows:I am writing to request a refund of $320.50 due to dishonest information I was given at the time of my car purchase.Ive outlined this information below:1.Initially, I wanted to use my own bank (Onpoint) due to SIGNIFICANTLY lower interest rates.On the day that I closed, I spoke with Shifts financial advisor and he convinced me that it was in my best interest to use Shifts higher-rate provider instead and refinance once the loan was processed.I specifically asked if there would be fees associated with that and he said no.This was incorrect.Today, I spoke with *************************, a Loan Closer with Onpoint.He informed me that there would be a fee of $106 for any refinance due to the *** Standard Title Application.Had I known this up front, I would not have chosen to go with the higher-interest loan.Ive attached the screenshot of an email from ************************* confirming this fee.2.I told my closer at Shift that I wanted to keep my current plates to help save money.He told me that wasnt possible, but that the cost to get new plates was very small.Knowing that, I decided to go ahead with the purchase of my car.Recently, I was texting with my closer to ask about the plates that were arriving from the *** and he shared with me that there had been a mistake when processing the paperwork.He again reassured me that the cost of additional plates was only $24.Ive attached photos of text messages from this interaction.I learned today that is also untrue. When I spoke with the *** on the phone, their employee was unsure why I was charged for new plates and a new registration since I already had plates.She told me that in reality, I paid an extra $214.50 because of this order this amount included the plates and registration.She said that I should not have needed to pay these two fees at all.Had I known this, I would not have moved forward with my car purchase.Here are the charges that I would like refunded:$214.50 due to the misinformation about the *** registration fees I did not need to pay $106 due to the misinformation I was given regarding refinancing fees.Total: $320.50 I am very upset that I was given dishonest information when I tried to prevent these problems up front.I hope that Shift will work with me to resolve these issues.Sincerely,*************************

• Initial Complaint

  Date:02/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the process of selling my car to Shift, and I uploaded all the documents they requested to their portal. I was told that my car would be picked up in 3 days and the transaction would be completed promptly. They even asked me to mail them the original title of my car. Now its been over 2 weeks since I signed the purchase **************** them my cars title. but I havent heard back from anyone despite multiple emails and long holds on IVRs that lead nowhere. I just want my cars title back at this point, but Shift is being totally ****

  Business Response

  Date: 02/17/2023

  Hello ********,

   

  This feedback is essential to our teams here at Shift. Shift's goal is to provide a seamless selling experience; we believe that selling your vehicle should be the easiest thing on your to do list. We apologize for the inconvenience you may have received due to this delay. We can assure you that this is not the usual customer experience. 

   

  Our teams will be looking into this matter further and will reach out to you directly

• Initial Complaint

  Date:02/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a 2006 ****** Corolla from this company on September 9th of 2022. This is my first time purchasing a car on my own. The same day my check engine light abruptly came on and went off. It remained off for about 2 weeks so I thought nothing of it. On the 22nd of October I took the car to get serviced. I got an oil change and diagnostic stating that the vehicle was in need of transmission. I let the company know and was told to email them with a copy of the report and never got a response. After that on approximately the 28th of January my starter went out. I got it replaced but have yet to replace the transmission due to the cost. I have been trying to get a hold of the company to resolve the issue and I am getting nowhere. I have paid close to $1,150 on my loan with $6,584.76 left through ****************** as well as a $1,300 deposit. I would love to get a replacement car or return the car and get my money back to buy a new car. I have been paying on the car so that I can make it to work. But, I feel like i was cheated into buying the car. Attached below is a copy of the deposit, the diagnostic report and the email that was sent to the finance company.

  Business Response

  Date: 02/14/2023

  Hello ******,

   

  We appreciate you taking the time to share all of these details with us regarding your vehicle. Here at Shift, we ensure that every customer purchases a quality and safe vehicle. All of our vehicles are pre-loved, however, some are more heavily loved than others. Our vehicles fall under two categories: Shift Certified and Shift Value. Our certified vehicles are equipped with a Limited Powertrain Warranty, whereas our value vehicles are sold as is. Every vehicle in our inventory undergoes a thorough safety inspection that meets national standards. We believe that our customers should be able to purchase quality and safe vehicles at a fair price. Shift also offers a variety of third party vehicle protection plans for purchase, we highly recommend these plans for any future repair needs that *** arise. 

   

  Vehicle maintenance post-purchase is a continuous task required to ensure the vehicle is able to be loved for years to come. Seeing as this purchase has surpassed the 7-day return period with no reports of any concerns being notified to Shift immediately after purchase, it is the owners sole responsibility to maintain the health of their vehicle and have it inspected to determine when the next services or repairs that *** be needed.