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Business Profile

Artificial Intelligence

Perplexity Ai

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 30, 2024, I registered for the Perplexity (***********************) service using the promotional code FREEPROUNIVERSE for a free annual *** subscription. The payment process through ****** was completed successfully, and I received a confirmation email from Perplexity.I began using the *** services and exploring the platform. However, later that day, I received an email from Perplexity stating that I had requested the termination of my *** subscription, which I had not. They unilaterally decided to terminate the subscription and deactivate my account.Upon investigating through their support service on Discord, I discovered that the code FREEPROUNIVERSE was an internal leak and not meant to be public. Consequently, Perplexity canceled all users who signed up with that code.Additionally, I attempted to review the terms and conditions on their website, but access was blocked by a script. I have recorded evidence of this issue, captured using my mobile phone, as the script also blocked my laptops screen recorder.We, the end users, are not responsible for the public release of the code, and it was validated on their payment platform. Therefore, I believe Perplexity should honor the services for those who completed the payment process without any issues.Other affected users have also contacted the platform, claiming that the termination was unjust. It was Perplexitys error, and they canceled all beneficiaries of the promotion.I can provide all confirmation emails, conversations, and the message received from Perplexity as evidence.Thank you for your attention to this matter. I look forward to your prompt response.Yours faithfully,**** **** PD: The platform does not attach pdfs

  • Initial Complaint

    Date:09/01/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is about suddently cancelled PRO services from this company, **** no previous notice and after all telling a lot of lies and no replying my questions.Please read the *** with the complete explanation.

  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made several attempts to contact customer support and have received only one response which was simply a denial that there is a paywall for an advertised free service. The issue with the free service occurs within their Android app version, which states that three file uploads are permitted daily. However, when following the instructions of their FAQ, clicking on the + icon redirects to a paywall where the only option is to "Upgrade" and no files can be uploaded otherwise. To be specific, this issue does not occur in the web-browser UI, but does occur in the Android app UI. Furthermore, Perplexity AI offers an option to contact customer support, but they do not respond. I have also attempted to report product malfunctions (which I won't elaborate on here) for which all efforts have been ignored. As a paying customer, or subscriber to their services, and possibly by FTC guidelines, they should reply to inquiries and support requests. Presently they do not.

  • Initial Complaint

    Date:06/29/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Perplexity AI concerning their Pro subscription service. As an annual subscriber, I was enticed to join based on the explicit advertising of the ****4 Turbo feature, which was a decisive factor in my decision to subscribe. Despite this, Perplexity AI has removed the ****4 Turbo feature without providing a comparable replacement or offering any form of compensation, such as a partial refund.The loss of this service has significantly diminished the value of the subscription, impacting not just myself but potentially all annual subscribers. The financial implications range from $20 to $200 per subscriber, depending on the subscription type. This action by Perplexity AI is not only misleading but also constitutes a bait-and-switch tactic that is unfair to consumers who have paid upfront based on specific advertised commitments.Given these circumstances, I seek the BBB's assistance in addressing this issue with Perplexity AI to ensure that adequate measures are taken to compensate affected subscribers and correct their advertising practices.Thank you for your attention to this matter.Sincerely,***************************

  • Initial Complaint

    Date:05/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Subject: Demand for One-Year Pro Membership from Perplexity AI Dear Sir/*****, I am writing to formally demand the reinstatement of my Pro membership with Perplexity AI for a duration of one year. On 08/05/2024, I availed of a 100% discount offer to join the Pro membership, which was committed to providing one year of access to premium features and services offered by Perplexity AI, However, despite my adherence to the terms and conditions outlined in our agreement, my membership was abruptly cancelled by Perplexity AI, citing reasons that the cancellation was initiated from my end, which is not the case. I kindly request a thorough investigation into this matter to determine the reasons for the cancellation and to reinstate my Pro membership for the remaining one-year period as initially committed. It is imperative that Perplexity AI honours its commitments and provides the services promised under the Pro membership. Thank you for your prompt attention to this matter. I expect a resolution that upholds consumer rights and ensures fair treatment for customers. Sincerely, ***************** My registered user id- ************* Registered email id- ******************

Perplexity Ai is NOT a BBB Accredited Business.

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