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Business Profile

Airlines

Philippine Airlines

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • Shauna M

    Date: 06/19/2023

    I would give philippine airlines a zero customer rating, but there's no option. ****************** canceled a flight I had going to **** at the very last minute. As you can imagine, this was devastating, as I had planned this trip with friends and family a year before the trip.I have been waiting for over three months for a refund which they refuse to give me. The total refund is over $3000, which is costly. They keep giving me excuses as to why they won't refund my tickets + meal service. REMEMBER TO FLY WITH philippine airlines. Be warned, the organization is full of crooks. *********** ********, I will NEVER fly with you again. Nasty business and horrible customer service. Crooks.

  • May A.

    Date: 03/04/2023

    This is the worst travel experience of our lives. First of all, we booked our return flight on 03/01/23 as we have to an event to attend on 03/03/23. PAL changed our flight without any explanation to 3/3/23 and also changed our seats that we chose and paid extra for. We were not offered any compensation, any offers whatsoever and staff did not know why it happened either. To make matters worse, we were given seats on our flight back that were non-operational, not reclining. Imagine flying almost 13 hours sitting upright and uncomfortably? Even the flight stewardess commented that those seats should not have been sold. Food was horrible, in-flight internet not working.So, not only did we miss our event on 3/3/23, we also had a very uncomfortable experience on the flight. We are appealing with the BBB as to why PAL continues to overbook flights and continues to be in business with those practices ?

  • Angel P

    Date: 03/03/2023

    My flight on 12/31/22 from *** to *** Flight PR730 was cancelled due to airport issues at ***. I can understand re-scheduling us to the next day. What I don't appreciate is that *** announced verbally at the airport that they would pay for hotel accommodations/food/transport due to the delay. I was traveling with my family of 4. They gave us an email address of laxkzpr@pal for reimbursements. Granted it was 11pm on New Years Eve so of course the hotel prices were obscene. Regardless we had no other choice as our flight was delayed until the next day. When I sent the receipts to PAL, I received no response at all. I'm spent over $600 for 4 adults for 1 night hotel stay, hotel breakfast and taxis. Basically we were catfished and they ghosted by ***. There's nothing left to do but rant about them.

  • Ruth W

    Date: 01/23/2023

    My flight was delayed from ****** to ***. I told group uh and and cabin crew I have a connecting flight that I will miss, *** to *******. Nobody bothered to care. Got to *** 8pm, took 1 hr for my baggage claim, hence missed the 9pm flight to *******. Called PAL customer service, hung up on me. Called 3x again, hung up on me. 4th time, they were able to rebook my flight ****** Aiines 9pm(Fri) to ****** Airliens 7am(Sat). Didnt even bother to offer me a hotel. Slept on the floor in *** airport. Checked in to my ****** Airlines flight for **** per PAL confirmation eticket. ****** Airlne couldn't find my flight as per AA agent, they PAL booked me to so many flights. *** to ******* to ******* and *** to *** to *******.Called PAL again, got fixed. Seems like nobody in PAL knows what they are doing. From flight always delayed and customer service is really really bad, inconsiderate people. If ever you have a choice, never ever fly PAL. This was the cheapest I could find as I went home to attend my Mom's burial. I SWEAR, PAL ALWAYS LATE!!!!

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