Complaints

This profile includes complaints for Leidos QTC Health Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Leidos QTC Health Services has 79 locations, listed below.

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  Leidos QTC Health Services

  924 Overland Ct San Dimas, CA 91773-1742

  
• 

  Leidos QTC Health Services

  4400 NW Loop 410 Ste 500 San Antonio, TX 78229-5100

  
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  Leidos QTC Health Services

  901 Campus Dr Ste 302 Daly City, CA 94015-4930

  
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  Leidos QTC Health Services

  5575 Ruffin Rd Ste 230 San Diego, CA 92123-1361

  
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  Leidos QTC Health Services

  77 Scripps Dr Ste 202 Sacramento, CA 95825-6209

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time Im scheduled for an appointment over a month out they wait until the day prior to cancel it and dont even attempt to reschedule it . Ive been transferred SIX different times in 15 minutes when requesting a supervisor and to file a complaint . On hold for 27 minutes just for them to hang up the phone twice.

  

  Business Response

  Date: 06/25/2025

  Thank you for trusting us with your feedback. We understand the process is not easy, however know that your claims have been captured and recorded for our customer experience team to investigate. In addition, we’ll leverage our partnership with the VA to ensure that your case is resolved in a timely manner. If you’d like to provide additional information regarding your claims, email us at [email protected].   Thank you for your service to our country.
  
  

• Initial Complaint

  Date:06/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leidos QTC Health Services evaluated a VA Pact Act Claim. Provider ******** ******* falsified the claim with false information. ******** ******* was presented with a Naval Asbestos Surveillance Monitoring entry in my medical records. Ms ******* falsely states that I claimed I was never exposed to asbestos and that this was signed by a witness. The fact is that this was the entry physical and the question is "was I exposed before this time".A call from Leidos QTC for filing a complaint is very difficult and they do not want to comply with HIPPA.Request corrected health record.

  

  Business Response

  Date: 06/13/2025

  Thank you for providing us with your feedback regarding your case. We'd like to open an investigation to provide a prompt resolution to your claims. Please feel free to email us at ************************************* and provide your full name, case number, and any additional details that will help us investigate. We look forward to hear from you.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was required to attend a second opinion with an orthopedic surgeon through **** of Labor. I attended my appt on 5/16/2025. The doctor informed me that the report would be given to QTC services on 5/19/25. I confirmed (phone call on 5/22/25) with the second opinion office that the report was submitted. On 5/23/25 at 11:18 I called QTC services and they confirmed that they received the report and it would be submitted to **** of Labor no later than 5/30/25. I was informed it takes roughly two weeks after receiving the report for it to be submitted to **** of labor as long as the report is complete and all questions answered which my report seemed to be. On 5/30/25 at 2:51pm I called to see why the report had yet to be submitted. I was advised again the report had been received the previous week and that ******* had not finished reviewing but they would leave a message for her to call me by end of day Monday. I did not receive phone call back on Monday so I called today (6/3/25) and spoke to *****. I did not provide my name or claim number and ***** stated that my report was only submitted on 6/2/25. I advised ***** that It had previously been confirmed twice that they received the report over two weeks prior. I asked ***** if she was even aware of who she was speaking to and she said that she was and that she is aware that I have called two prior times. ***** stated that it will be awhile before my report is submitted to *************. This is completely unacceptable.

  

  Business Response

  Date: 06/04/2025

  Thank you for voicing your concerns regarding your particular case. We apologize for the recent experience and will do our best to provide an efficient resolution. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. You can email us at ************************************* and provide your case number and any additional details that will help us provide an expedited resolution. Thank you for your service. 
  
  

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a retired USNavy Veteran, trying to get my VA claims sorted, LEIDOSQTC has been involved.Complaint:They continue to call from various numbers that don't ID as **********************. Half the time they don't leave messages, othertimes its none English Speaking gibberish! And the return call numbers aren't the same, and it's not the same person! I've told them no phones in the office, use emails, which they refused to do.When I do call back, they've already scheduled appointments I can't make, due to other appointments. 100% of the time, it's over an hour commute, or to locations I can't make it to. They won't reschedule something closer. When you try to explain, they cut you off and won't listen. Whatever system they're using, their people can't use and can't get medical evaluation locations that are acceptable. It's the push-push sell mentality used by telemarketers. As a Leidos Employee, I'm embarrassed to be associated with this QTC BS and how they treat the ****************** I've had better luck, compassion & understanding from OptimumServe (also a VA contracting vehicle) at getting appointments taken care ******* Complaint:Providers should be understanding and compassionate. I've had to seek medical care from my personal doctor as the last QTC examiner aggravated my back more then when I went in for, it was supposed to be an evaluation.Desired Outcome:LEIDOS QTC to issue a PUBLIC & Personal apology. Train telephone Staff. Then provided me with exam dates & locations that will provided the best care for Veterans!

  

  Business Response

  Date: 06/04/2025

  Thank you for voicing your concerns regarding your particular case. We apologize for the recent experience and will do our best to provide an efficient resolution. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. You can email us at [email protected] and provide your case number and any additional details that will help us provide an expedited resolution. Thank you for your service.

  Customer Answer

  Date: 06/06/2025

   
  
  Complaint: 23405934
  
  
  
  I am rejecting this response because: It did not address any of the issues. It is the same canned / automated response given to other complaints.
  
  
  
  Sincerely,
  
  
  
  Raymond Ter Haar

  

  Business Response

  Date: 06/13/2025

  Raymond, Thank you for reaching out to us again. Our customer experience team has been notified and will be reviewing your particular case per our workflow process. We look forward to a prompt resolution and appreciate your feedback.

  Customer Answer

  Date: 06/13/2025

   
  
  Complaint: 23405934
  
  
  
  I am rejecting this response because: I have not received any personal interaction with Leidos QTC and my disability claims they were to handle have been denied / rejected. This now causes undo hardship on me. They have not completed their initial job of scheduling Medical C&P for the Veterans Affairs office.
  
  
  
  Sincerely,
  
  
  
  Raymond Ter Haar

  

  Business Response

  Date: 06/17/2025

  Raymond,

  Thank you for your feedback, it has been captured and will be provided to our customer experience team for follow up per our workflow. We hope to provide you with a prompt resolution, thank you for your service to our nation. 

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/16/25 I was scheduled for a psych eval regarding my VA claim, I arrived to the facility to find the office closed so I was unable to attend my appointment. When I called to reschedule I was informed the provider marked it as completed and sent back all the claim notes and findings to the VA without having seen me. This is fraud and a scam

  

  Business Response

  Date: 05/21/2025

  Thank you for bringing this to our attention. We understand that your time is valuable, and your feedback will be reviewed by upper management to avoid scheduling and time constraints moving forward.
  Please accept our apologies and know that we're working to make every experience a positive one for all our veterans.
  Thank you for your service to our country.
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20, 2025 I had va exams with QTC in ***********, **. I showed up 2 hours early for my appointment and the entire time while nobody else was in the lobby they could not get me in. The chairs in the lobby were extremely uncomfortable and that staff was extremely incompetent. I've been to several of these exams at different locations that have been more than happy to take me early while busy. This staff and location gives me no information or even acknowledgement. This business should in no way shape or form be should be granted government contracts, they are absolutely doing a disservice to veterans with their outstanding unprofessionalism.

  

  Business Response

  Date: 05/21/2025

  Thank you for bringing your claims to our attention. We apologize for the inconvenience you experienced and understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case to prevent future issues with your particular case. 
  Again, we thank you for your feedback and look forward to a speedy resolution.  
  Sincerely, 
  Leidos QTC Health Services
  
  

  Customer Answer

  Date: 05/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent to a local doctor in *********, ** by QTC. He couldn't speak English clearly and when you would ask him what he said he would get frustrated and raise his voice. I complained on a QTC survey about him. Now my claim, that I filed in NOVEMBER, is being held up for more information because they want me to go back TO THE SAME DOCTOR *** didn't do his job before because he's the only doctor with a QTC contract within 60 miles of my home. One ******* *** I have already complained about and they want me to take of work to go see another doctor an hour and a half away. When I don't have that kind of leave. How am I supposed to get adequate care when you have one verbally abusive doctor for people to see? QTC doesn't give a c*** about veterans. They're the worst company ever and I wish DOGE would save the VA money and get rid of them.

  

  Business Response

  Date: 04/04/2025

  Thank you for voicing your concerns regarding your particular case. We apologize for the recent experience and will do our best to provide an efficient resolution regarding a reschedule. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. You can email us at ************************************* and provide your case number and any additional details that will help us provide an expedited resolution. Thank you for your service. 

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leidos QTC was contracted by the ** to schedule several appointments for medical exams. The first contact was on 20 March 2025 at which time I scheduled 2 appointments. For the first appointment I was sent for a pulmonary function test. The office I was sent to was incedibly filthy and not equipped to perform this test. The next appointment was telehealth scheduled for 24 March 2025 at 1700. Per the instructions to join this virtual session I dbegan login procedures 10 minutes prior to the scheduled appoinment time. I was unable to access the session and I contacted Leidos right away. At the same time the provider contacted me and I merged the calls. We were transferred to several different people until eventually it was well after the appointent time and rescheduling was necessary. I rescheduled for 29 march 2025. This time the contact with Leidos was initiated befoe my appointment by the provider because they were unable to access the session. No one reached out to let me know there was a problem. I have spoken with supervisors, IT and everyone in between in trying to comply with the time frame set by the VA. I have now missed my deadline and I will have to fight to keep my case open because Leidos QTC could / would not do their due diligence in order to ensure these appointments wee kept.

  

  Business Response

  Date: 03/31/2025

  Thank you for trusting us with your feedback. We understand the process is not easy and that your time is valuable, nonetheless, know that your claims have been captured and recorded for our customer experience team to investigate. In addition, well leverage our partnership with the ** to ensure that your case is resolved in a timely manner. If youd like to provide additional information regarding your claims, email us at **************************************   Thank you for your service to our country.
  
  

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23133094
  
  I am rejecting this response because: The businesses being contracted to complete these health exams have no qualifications to do so.  The unsanitary conditions of the offices and the inability to properly use the equipment required for testing should have been flagged long ago.  There is obviously no inspection or documentation required before a business is approved to carry out these exams which are literally life altering forthose of us that VOLUNTEERED to support and defend our country,  When I I had the initial televisit and eported the error changes should have been made.  Instead the issue was dismissed and it was allowed to occur a second time.  A basic license search has identified that some of those that I have encountered for these appointments are not certified in the fields for conditions that they are evaluating patients for.  This response is not accepted because this is in fact a common issue with this company based on my own research.
  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 04/02/2025

  Thank you for providing us your feedback. We've documented your feedback and will investigate further to prevent future lapses for our customers. Thank you for voicing your concerns. 

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23133094
  
  I am rejecting this response because: with other insurances that it would not occur again the same problem existed today. Another failed appointment in the required format. Calling these concerns feedback assures it will not be addressed. 
  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 04/04/2025

  Thank you for providing your feedback. Your concerns have been captured and will be provided to our customer experience leadership to prevent future lapses in service for our veterans. 

  Thank you for your service. 

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23133094
  
  I am rejecting this response because:

  There promises to correct the issues that denied veterans access to the evaluations they needed for continued care and treatment  were not followed through with. My appointment again failed with the message that "MH2go was not setup". I was registered and performed all of the system trsts prior to this. Thankfully the provider was kind of to do it over the phone. QTC is actively taking advantage of veterans. By scheduling with these unqualified and uncertified practictioners we are being denied basic care because they cannot fill out the required forms regatding the ailment or injury. No one volunteers to protect and defend also swore to be used as a vessel for ill gotten gains for services that are in fact not being provided. I will be escalating my complaints and experiences tobthe white house veteran complaint line for further investigation.

  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:03/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  l have been trying to get a service completed with Lidos QTC since Aug 2022. I am an ******************** member and Lidos QTC is in charge of the Reserve Health Readiness Program but they are unable to provide the services needed. I have needed a Root Canal on a tooth since they took over the health readiness program and have yet to get the service completed as they do not have a provider that can do the repair. The tooth has now fractured more and is no longer repairable and is needing to be extracted. I have submitted the paperwork to get the treatment changed and after a month nothing has been done in regards to changing the treatment. I continue to get calls and messages about provider updates in my area but never a provider for the service needed. This entire ordeal has caused me to miss out on military deployments and has kept me in a red status for dental due to their inability to do the task the United States Government is paying them to do.

  

  Business Response

  Date: 03/27/2025

  Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.
  Again, we thank you for your feedback and look forward to a speedy resolution.  
  
  

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ******. I am a veteran and on 08/13/2024 Leidos QTC scheduled a VA Claims and Pension exam for x-rays at a hospital in *************, Ok. for me. After the appointment I started receiving invoices for the services that QTC was supposed to pay. I contacted QTC in October of 2024 to resolve this issue any pay the respected parties. However, as of almost the end of February the invoices have not been paid and I am on the verge of being sent to collections as a result. ***** ******* is the one who is supposed to be helping me, but she has not been forthcoming with information nor has she resolved these issues. I have informed QTC that if I am sent to collections, I will file a lawsuit against Leidos QTC.

  

  Business Response

  Date: 02/21/2025

  Thank you for voicing your concerns regarding your particular case and will do our best to provide an efficient resolution. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. You can email us at ************************************* and provide your case number and any additional details that will help us provide an expedited resolution. Thank you for your service.