Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20, 2024, I signed up for Futurhealth for $129 per month. I felt a little mislead at the beginning, thinking that would be the only charge per month. They charge an additional $229 per month for injectable semaglutide. I went back and read more thoroughly and realized it's only includes the pills metformin, 1st red flag. I still proceeded with the program. They stated before my medication could be shipped, I need an appointment with a provider (M.D., PA or NP), so I scheduled one for May 22. I waited to speak to a provider via video, an assistant came on and ask some basic questions, she stated a provider would call me back. One never called me back, 2nd red flag. I did receive the medication via ***** in two days, and proceeded with the injections. I also downloaded their App as recommended, which is a whole issue by itself, it needs to seriously be revised, 3rd red flag. One month goes by and June 17, 2024, I get an email that I've purchased medication and monthly fee. Two days later I get an email stating I need an appointment, however their is no link to schedule an appointment on the email, their website or app. I started a chat and received a link to schedule one for the same day via video. This time I spoke to Nurse Practitioner, and approved a higher dose of semaglutide. Email says it was shipped on June 20th, package has never moved (via **** tracking). I have not had a dose since June 17th. On June 26th I called to cancel my subscription spoke to **** at 10:45ish, she kept saying it was shipped. I told her I wanted to cancel, I do not want to be charged in the future. She said I would receive a confirmation email, I did not. There must be internal issues, website and app needs overhauled, so customers can be provided the services as promised. How am I suppose to succeed at their program without the medication, and I am now without it for 11 days, so it's like I didn't even start the program.

  Business Response

  Date: 07/02/2024

  Dear ****,

  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We do show the medication was delivered 7/1/24 and apologize for the delay. We can not refund for medication received, but we have cancelled the account to ensure no further billing. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.

  Sincerely,
  The FuturHealth Team

   

  Customer Answer

  Date: 07/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Since I received the medication order yesterday, I did not expect a refund to be issued. I wanted confirmation that my account has been canceled and have received that. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the service on June 26 2024. Specifically because the advertising says pick your medication. Brand or compounding. I paid for 4 months $396. After payment you are supposed to pick your medication. I only wanted brand medication as compounding is not controlled nor approved by the *** and I do not trust on the aseptic control for this.Futur health at that point tells you, you can only selected compounding and guess who is selling the product? Futur health.I never scheduled an appointment because this a clear bait and switch, bad busines practice or fraude.I contacted all available channels multiple times requesting my refund and revoking their access to my medical information. No responses, only automated messages.This practice is not respecting HIPPA rules by continue to access my medical information.I demand a full refund for the fake subscription sold in bath faith to me and many other customers

  Business Response

  Date: 07/02/2024

  Dear *****,

  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $396. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.

  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many others on this site I was mislead on pricing. Everywhere on the site it says if you pay the $500 dollars that includes your medicine but after you pay that you are told you have to pay more for the medicine. I went ahead and moved forward because my card had already been charged. From there you are told you will have appointment with a doctor and move forward. I got on early as requested for my appointment only for no one to show up. I kept waiting because I was hoping they would show and finally around 20/30 minutes past my appointment time a lady shows up. Shes having audio issues so she asks if she can call my cell. She calls my cell, confirms information and then says she will relay this info to a provider. I ask when they will call, she says 5 minutes. I wait an hour and no one calls. I call you and Im on hold so long you hang up on me and are now closed. I call back the next day and get told I DIDNT show and need a new appointment. Frustrated I schedule another. The guy messed up my reschedule twice. Regardless, I show up for this call and again no one shows up. I call back again while in the lobby and get tossed around until a Manager, *****, finally gets on and reschedules me for an evening call. I get on that call and things are fine. The provider asks me to email in a medical approval from one of my other doctors. I email it in that day and call in the morning to confirm receipt. It has been a week and I call just about every day to see what is going on and I keep getting told the provider cant find my letter. All you keep doing is reaching out to them to get an update. No one is calling to give me updates and there is no sense of urgency. Im appalled at the ***** attitude of everyone and the extreme lack of concern/professionalism. At this point youve charged me money, have my personal health information and are giving me a complete run around. *** stressed to your associates that this feels like a complete scam and Im devastated.

  Business Response

  Date: 06/27/2024

  Hi ********! 

  Thank you so much for reaching out and we apologize for your frustrating experience. We have had one of our reps reach out to you to get this handled for you. Please check your email so we can sort this out for you asap.

  Sincerely,

  The FuturHealth Team

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Id like to cancel all further dealing with FuturHealth. I dont want to be charged anything by this coming again. Ive tried calling customer service multiple times. Ive reached out through their app to chat with customer service. All with no response.

  Business Response

  Date: 06/26/2024

  Dear ******,

  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed the cancellation of your account so you will not be billed again. 

  We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.

  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******************, I hope this email finds you well. I understand that you may be busy, and I appreciate your time thus far. I've reached out a few times regarding your request to cancel your plan, however I haven't received any response yet. I will now proceed with the cancellation of your subscription to stop further billing. I understand your concerns regarding the refund. However, I would like to clarify that the $129 fee is non-refundable. This is explicitly stated in our terms and conditions, which you agreed to upon signing up for our services. We are unable to process a refund if the request has been made within 72 hours from the scheduled appointment. We value your feedback and are here to discuss any further concerns you might have. Our team is committed to ensuring clarity and satisfaction for all our customers. Thank you for your understanding, and we wish you the best in your health journey. Thank you! Sincerely,****** They are charging me for no services rendered I want and demand the $129 back immediately

  Business Response

  Date: 06/26/2024

  Dear *****,

  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $129. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.

  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 06/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:06/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never went to get blood work and never spoken with Doctor that I was supposed to call once I went and had blood work. But they have been debting my account which I wasn't aware of. I haven't received any productas of today.

  Business Response

  Date: 06/25/2024

  Dear *******,

  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $654.70. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.

  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/21/24, I paid for a subscription that was to include consultation by a doctor. (I was charged twice unauthorized, $42.99 and $106.88). I have not been contacted by ANYONE. No call, no email, no receipts, and they do not answer help chats, complaints or phone calls. I need someone to resolve this immediately please.

  Business Response

  Date: 06/25/2024

  Dear ********,

  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $149.87. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at [phone number] or [email address] if you have any further questions or concerns.

  Sincerely,

  The FuturHealth Team

• Initial Complaint

  Date:06/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the program on 06/19/2024 but then immediately changed my mind. Their advertisement stated that you had 30 days to cancel if not satisfied so I contacted them within 15 minutes of signing up to request that the subscription be canceled. At that point, I hadn't been charged yet so I reached out to their "24/7" customer service chat to ask that they cancel the subscription before anything was charged. I then got a message that they were offline and I would receive an email when my support ticket was updated. The next day I received an auto generated email with a receipt saying I had been charged $129 for my subscription. I once again reached out to their chat service to inform them I hadn't received a response to my initial request and that I had now been charged so I would need them to process a refund immediately. I again got a message saying they were offline and I would get an email when my support ticket was updated. I continue to get auto emails every day with reminders about downloading the app or letting me know about perks/discounts available but still no update on my customer service request. I've reached out to the chat line again and still no response so it seems as though the chat is not truly 24/7 since every time I try to use it I get a message that they are offline. I would like my subscription canceled and a refund processed.

  Business Response

  Date: 06/24/2024

  Dear *******,

  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $129. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.

  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 06/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:06/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday June 18 I saw an ad from FuturHealth for discounted weight loss products. My wife has been using them, so Im very familiar with process and pricing. In clicking through the FuturHealth ad, pricing isnt easy to find, and requires one to click through the ad, giving more personal information to get more information. I chose the $99/month program costs, with the promise of heavily-discounted prices for the medications. I gave my credit card for the 4 month trial. FutureHealth initiated a transaction for $1, which suggested a fraudulent transaction, and was stopped by my credit card company for verification. When the cc company asked if the transaction was mine, I acknowledged that it was. FuturHealth then re-ran the full transaction. This process, and the difficulty in getting clear information from the website caused me to feel very uneasy about this company. I still had no idea how much the product was going to cost at this time. I heard nothing from the company, could not find any information on how to contact them, outside of FB Messenger, which they never responded to. After filing a complaint with the credit card company, I finally received an email on Friday the 21st requesting I sign in to setup an appointment to choose my medication. As I walked through the steps, the medication they suggested was not the one I wanted, they didnt provide any option to change to that product, and the price, even at their discount, is a far cry from a good value. They then attempted to bill me for this medication on Saturday at 11:00 pm CST at night, which again, my cc company flagged, and I declined. The whole process of getting weight loss drugs from this company seems full of tricks and deception. *** chosen to go to a reputable brick and mortar doctor as a direct result of my experience with this company. I would like a full refund of my $431.61, and to be removed from any and all contact with this organization.

  Business Response

  Date: 06/24/2024

  Dear ***,

  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $434.61. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.

  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 06/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:06/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for future health without knowing I would need lab work and without disclosure for the medication cost monthly. I immediately tried to cancel and have gotten only automated email responses . My debit card was charged for the initial $129 and then attempted for the $399 but declined. I am unable to get anyone to answer or refund .

  Business Response

  Date: 06/24/2024

  Dear *****,

  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $137.06 . You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.

  Sincerely,
  The FuturHealth Team