Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having trouble understanding how this merchant was able to process a transaction that I did not authorize. A misleading subscription was purchased on 8/6 but the authorization was quickly then canceled by my bank or the merchant- not sure which one. At that point I learned more about the subscription I did not want to take place anyways, and made sure my payment information was not saved. A new transaction which was in fact unauthorized by me, took place on 8/9 without my knowledge. I have proof that the first transaction was cancelled, I have proof I have not received any services or medical treatment from this merchant. I called today 8/10 as soon as I learned about the unauthorized transaction and was only offered $297 which of what was taken out was $396. They merchant gave no explanation as to why I was not able to get my full amount refunded even stating that I did not receive any services. I tried calling back after TWICE in which the automated system told me there was a 4 minute wait and the first time I was answered promptly- the second and third time were 15+ minutes until I decided to hang up. I have sent multiple chats and sent an email requesting the remainder of my refund. I just want to rest assured that this vendor/merchant does not have my CC information or makes anymore unauthorized transactions. The last picture is showing the canceled transaction on 3/6 and the unauthorized transaction that hit my account on 3/9

  Business Response

  Date: 08/12/2024

  Dear ******,

  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. It is stated when signing up that the multi month plans are non refundable, however we've processed a full refund of your subscription fee, totaling $396. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************] if you have any further questions or concerns.

  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 08/12/2024

  Better Business Bureau:
  
  I would like proof of refund on the business behalf in the form of an email or a document posted through here (or I will wait the 7-10 business days). I am still awaiting an email from them anyhow. They were quick to send me an email about taking my funds, etc but not about returning them. I appreciate the efforts to make the situation right but I also was charged without my knowledge or consent so Im weary about receiving it considering all the trouble & stress I have had to endure when theyre presenting themselves as a responsive company and they are not. I shouldnt be out $396 in the first place when the initial charge was canceled and I immediately notified the chat, and tried calling minutes after to cancel any kind of subscription. This business is falsely advertising medication being inclusive with the subscription. I will revisit within the 7-10 business days to state the matter is resolved if it has. 
  
  

  *****************************

   

   

  Business Response

  Date: 08/13/2024

  We have sent an email notification to you again. Sometimes it can go to spam. Also it is stated that the medication is separate, and we are working on making the marketing more clear to avoid this type of issue in the future. We appreciate your understanding.

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking to get the weight loss medication tirzepitide. I found this company and filled out the form and signed up. As we all do, I skimmed through the fine print and made my payment. It was only after I sent my payment that I realized there was a subscription cost involved which I did not want. So I immediately requested a refund via email. That email went unanswered. I tried via their chat feature and was told that the issues would be escalated and I never heard back. I called and got hung up on. When I finally did reach someone they again said theyd have to escalate it to see if a refund could be issued. This has been going on for 2 months and Ive not received any medication NOR any consultation or advice from anyone at this company. Yet they refuse to return my $322 that theyve provided no service or product for. I should have read up on them more before sending my money because its clear they are a fraudulent and scam company that has done this to many people.

  Business Response

  Date: 08/12/2024

  Dear *****,

  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $322.24. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.

  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:08/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an account and did have to input my credit card information. I was not aware that I was going to be charged immediately without meeting with the doctor first. I decided I did not want to use this business and I was already charged $637. I have been trying to call to request a refund, but it is being made impossible due to the fact that I sit on hold for 30+ minutes each time I call. I will have to dispute the charge with my bank if they do not respond which I really do not want to do. I dont see how I am being charged over $600 when I have not used any of their services and I also deleted the account within an hour of making it.

  Business Response

  Date: 08/12/2024

  Dear *******,

  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $637.07. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.

  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The advertisement and information initially given is misleading. Very much like a bait and switch. The service advertised was for $129 a month. After taking online questionnaire I put in debit card information to pay for the 4 month supply based on the $129/mo. cost. After I gave my card information a new screen popped up noting that the price was just for an online consult and the medication cost was additional cost above the $129 per month. I called to cancel and request a refund on 8/8 and was told they would work on generating the cancellation and refund to my card. They placed me on hold and then returned saying that I would have to call back the next day because their system was down and they were unable to process my refund. I tried calling back twice today and was on hold forever. No one ever answered.

  Business Response

  Date: 08/12/2024

  Dear ******,

  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $129. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.

  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 08/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for service and medication that I have not approved nor received!Help!

  Business Response

  Date: 08/12/2024

  Dear *****,

  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $543.02 and the medication fee of $1399. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.

  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for two months worth of "subscriptions" so far. They charged me for medication July 5th. I followed up the 21st and was assured it was preparing for shipment. I have since called every week for three weeks and there is NOTHING. No tracking number, no delivery, no record of shipment. They also charged me again for a subscription and tried to bill me AGAIN for another medication refill which they refunded when I got an alert from my credit card company and immediately called.to cancel the charge. This is a SCAM. I also do not have continuous use of product so it is pointless and completely ineffective. I'm requesting a full refund of all charges and cancellation of membership.

  Business Response

  Date: 08/12/2024

  Dear *****,

  Thank you for reaching out and sharing your experience with [Company Name]. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a refund, totaling $691.14. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.

  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FuturHealth charged me over 600 dollars under the false pretense that I would be provided medical advisement and semiglutide for 6 months, then once they charged my card, notified me that it would be over 200 dollars per month for semiglutide. I want a complete refund. I didnt even receive a receipt for the transaction. Theyve refused to refund any money.

  Business Response

  Date: 08/12/2024

  Dear ******,

  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $650.43 You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.

  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Medication approved, except it was the wrong one. Card was declined although funds were definitely available. I tried to live chat with the company, no helpful information, then got cut off. I received multiple urgent email and text messages about the payment being declined. Each time I tried to put the charge through on the app, I got a message saying "insufficient funds available" or "you've already purchased this prescription." The app logged me out and wouldn't send me a password reset the first four times I tried. I deleted and redownloaded the app. It finally worked. The company has no desktop site. Labwork required me to go to Quest Diagnostics. The closest location is 16 miles away.SO many red flags during the experience. I googled the company and discovered I was not alone in my concern over the legitimacy and practices of Futur Health. I couldn't remove my credit card information from my account so I locked my credit card.I called customer support to cancel my account and got a person who understood I wanted to end my subscription immediately. I asked for a cancellation confirmation, which I received after much confusion and many apologies on their end. Their software system or internet connection seem to be inefficient at best.I paid $129 for a useless appointment.

  Business Response

  Date: 08/12/2024

  Dear ****,

  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $129. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.

  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had appt with tele Nurse Practitioner. Told her I was unsure due to my health issues, but convinced to go ahead. Did research and due to IBS issues, which I told her about I decided it was not a safe health choice. When emailed about necessary labs I immed asked for cancel and was guaranteed to be cancelled and refunded and that FuturHealth would reach back out --- They did not! Instead I received the box of meds. I reached out asked about why it was sent... No response... Today I reached out to their chat and it told me I was being connected to a *** and it asked for the subject and when typed refund it told me no one was online. Odd. I dug found their number and called. ***, first ***, I shared whole story and was told no refund available as the box was shipped. I pushed back and she hung up. Called and talked to ***, said same thing. Asked for a manager, and told none there. Asked again. When I told him of the email trail and read emails he put me on hold then came back and said 'he couldn't find the email chain." Said nothing I could do. I did call back to ensure my account was cancelled, talked to ****, who said she did and said she removed my CC from the account. I notified them as soon as I was able, before product and was guaranteed. I just want my money back! I will send the meds anywhere they want! Please help!

  Business Response

  Date: 08/12/2024

  Dear ***,

  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $321.79. We however can not refund for medication that was sent. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.

  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:08/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a weight loss plan advertised as 190 a month. Was charged, then told I additionally owed 220 for more medication which was not advertised. I was not comfortable with the company, and asked for a refund since I did not receive any services. I was told we have reached our maximum refund number, sorry. I asked to speak to a manager and was told the same automated message. We have already reached our refund maximum for customers sorry. They have refused to refund me. Today, they have been calling and emailing me telling me to give them my payment information so they can charge me membership. I am not providing them my personal information. The person calling doesnt even speak English and is demanding I use a random link to provide my bank info! This is the biggest scam!!

  Business Response

  Date: 08/07/2024

  Dear ******,

  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. Your payment was actually declined by your bank, so you were not charged anything. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.

  Sincerely,
  The FuturHealth Team