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Business Profile

Weight Loss

FuturHealth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,104 total complaints in the last 3 years.
  • 923 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the 6-month service with ************************** on 05/2024 paying in monthly with the assumption that medication was included in their subscription cost. The website was misleading and as soon as I had paid the subscription cost is when you are notified that the medication was an additional charge. The same night I signed up , I canceled my appointment with a medical provider and proceeded to utilize the "chat with us" feature. I followed by "request a refund". It proceeded to ask me if I want to leave the program, I clicked "yes" and it confirmed that it was canceled. After a few days, I just noticed in my bank account and no refund. A chat feature should be quick and it said I was in line . This was not and I couldn't wait all day so after an hour, I had to close the browser. I went back on today to try and chat with an agent again. Firstly, I saw they had responded once I was gone, HOURS after I sent my initial message. Secondly. I was able to get a live agent quicker this time but at one point, she took so long to respond that the chat timed out. I never utilized the services that come with the membership, I requested cancellation same day that I signed up, and I am unable to receive support in a clear or timely manner. If I utilized none of the plan services, I should be able to obtain a full refund. The refund policy listed on the website is not clear to consumers.

    Business Response

    Date: 09/24/2024

    Dear ***,

    it looks like you submitted two complaints. We have responded in the other complaint and issued you a refund. If you have any further questions please let us know.

     

    Sincerely,

    The FuturHealth Team

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ******** online ad for the weight loss product and service led me to believe that I would be getting an ******* weight loss prescription. Only after going through the purchase screen did they indicate that I would be getting a cheaper version of a weight loss prescription and I would have to pay an extra $1300 to obtain *******. I contacted the merchant chat within 15 minutes of the purchase to tell them that I wanted to cancel the transaction because of their misleading ad. The customer service person tried to talk me into keeping the cheaper prescription which I did not want. I told them that I want to cancel because I was not going to receive the prescription that the ad indicated. The message at first said the transaction would be cancelled, then I was told the transaction could not be cancelled. This company uses a bait and switch advertising which is very deceptive. Then they try to get the customer to keep the cheap product if they don't want to pay substantially more for the real product.

    Business Response

    Date: 09/19/2024

    Dear ********,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $629.64. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to cancel and request a refund the same day that I signed up for services. This company charged me ****** and I wasnt told that I would be charged that much. I was able to get ****** refunded and was told that I would get ****** refunded as well. I have been trying since 9/5/24 with no luck

    Business Response

    Date: 09/19/2024

    Dear *******,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've attempted a full refund of your subscription fee but it has been charged back at this point so you would need to contact your bank. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a medical subscription for weight loss. After completing process I had additional fees that werent expected. I canceled the same day. Didnt receive a credit out have charges reversed. Worked with chat team for multiple hours and after talking to multiple people made partial progress. One of the two charges were credited and I was going to keep subscription and receive medicine. Medicine wasnt sent so I called for update. Then divided to cancel and was supposed to be credited and wasnt. Called again *** **** refused to escalate call, refused to call billing department and refused credit. Said he filed an escalation for someone to contact with two days. No one called or email and never received responses to my correspondence. Called today and found out escalation wasnt filed. Spoke to *** ****** who refused supervisor, talking to escalation team and said escalation was filed in her end. Offered a partial credit but that was not accepted due to not using service or products at all. Nothing but lies in every conversation

    Business Response

    Date: 09/19/2024

    Dear ******,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $218.39 as well as the medication fee of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/29/24 I saw a pop up ad for a weight loss program and decided to sign up, then changed my mind. I scheduled a call with an MD, which I cancelled. FuturHealth refunded me $229 for the medication, but not for the doctor's appointment. I am very frustrated with this company and would appreciate your help in getting my money refunded. Below is the transaction that I copied and pasted from my bank statement regarding this transaction

    Business Response

    Date: 09/19/2024

    Dear ******,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $138.36. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 separate transactions on 9/16/24 1 payment for $594 (refund guarantee), 1 payment for $396 (refund guarantee)FuturHealth(FH) committed to provide me with prescription weight loss medication shipped to my door after a brief 5 min quiz, and phone call with doctor. They provide money back guarantee with purchase as seen in below attachment of what I was shown as a purchasing customer. Seeking full refund of total amount $990 & investigation into business for deceptive practices & false advertisement. Reached out to customer service regarding this matter and was met with dismissive & untrue response from employee named **** claiming I did not attend my appointment. I did attend my appointment through Doxy and have no proof other than my browser history from this morning 9/17. During the appointment, I was denied medication by the doctor and promised a full refund. When I reached out looking for this issue to be resolved, I was dismissed. Issue includes Ad texted as follows: Quick ************************* - You're able to order Ozempic online with us. Complete the quiz for pricing and to sign up smsu.io/rjbZE Reply STOP to opt-out Takes you to FH 5-min quiz advertising that if you proceed with the quiz you can get ozempic shipped to your door. This was advertised and as a customer I did not get what I was looking to purchase & am out $990 Further insight: I created my account online through the link & was charged the first payment of $594. Following the payment, I was prompted to schedule my phone call with the doctor & told after the phone call the medication would be shipped to me. I scheduled and was prompted to download their mobile App, which I did. When attempting to login to the App, I was met with the error that my email was not found & prompted to take the quiz again through the App, which I did. Following the quiz, I was prompted the second payment of $396, which I paid. I was denied medication as promised & I am out $990 with no refund in process.

    Business Response

    Date: 09/19/2024

    Dear ********,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. So it looks like you signed up twice. The first time you had a typo in your email, thats why it asked you to sign up again when trying to sign in. We've processed a full refund of your subscription fee, totaling $990. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ************* if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

    Customer Answer

    Date: 09/19/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************************

     

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on line from Futurhealth for ******* they Choose whats best for you Your approval is reserved for 14:21 This is what they advertised but afterwards they charged 526 dollars. they tacked on the 297 charge. I called immediately I ask to cancel and they would not refund the 297 dollars because it was unrefundable even though I didn't use it. In full SAVE $60 Pay $198 today $129 $99 Per Month Monthly Pay $129 today $ 258 total $129 Per Month 2-Mo Weight Loss Guarantee If you don't lose the 15% body weight by the end of your program, we give you all of your money back. Its that simple.

    Business Response

    Date: 09/24/2024

    Dear ***,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a refund of your subscription fee, totaling $198 as well as the medication cost of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ORDERED WEIGHT LOSE SHOTS FOR 1 MONTH AND PAID ******, I DID NOT WANT THE SUPSCRIPTION FOR 6 MONTHS, AT $594.00 HOWEVER THEY CHARGED MY CARD AND HAVE BEEN TRING TO GET MY REFUND SINCE May 2024/JUNE 2024.i WAS TRYING TO UPLOAD

    Business Response

    Date: 09/19/2024

    Dear ******,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. You do have to have a membership in order to get the medication. The membership covers the appointment, lab work, app access, etc. You did have an appointment and receive medication so we have issued you a refund of $495. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a plan with future health that was advertised for *********** injections and gave $140 to start. After paying was told I needed to pay another 225 for the injections. After talking to the doctor they had me video call with she said not to worry its all included and wrote me a prescription for the ***********, but I still never received it. Everyone from the company I have talked to has been rude and not helpful. Nobody can give me an answer to what I signed up for. They say the $140 was for the video call you did with the doctor so I got scammed. Its a huge internet scam.

    Business Response

    Date: 09/19/2024

    Dear ***,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $140.10. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted support on the app to begin process of refund. Company said refund would be processed right away. Waited about a week, but received no confirmation email, and now the app wont open at all.

    Business Response

    Date: 09/19/2024

    Dear ****,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We show that you received the medication on 9/11/24 so you would not be eligible for a refund. If you have any further questions please contact us at ************ or *************

    Customer Answer

    Date: 09/20/2024

    The medication was billed separately from the rest of the plan. Im still getting emails saying medication wont be shipped until I have bloodwork. But I cant access the app at all and cant sign in anywhere on the website. The first message I got from the company, on the app when I cancelled, said my subscription would be cancelled and a refund processed. I have never received a confirmation email, and I have no ability to login and verify that things have actually been canceled. These are purposely deceptive business practices and the company is well aware of that fact. I am requesting confirmation that everything is cancelled, I will not be billed again, and a refund for all fees.

    Business Response

    Date: 09/24/2024

    Because you did have the appointment we can not offer a full refund of the subscription fee, however we did process a partial refund of $534 and everything is indeed cancelled.

     

    Sincerely,

    The FuturHealth Team

FuturHealth is NOT a BBB Accredited Business.

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