Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FutureHealth Wieght Loss shorted me 10 units of medication in my last vial. Also, there in app rating will NOT accept a submission lower than a four star rating. Meaning, when I had a concern regarding my shortage then a delay in my medication (at present three days, but the app says delivered) I was unable to let them know how shipping was going. That is what there rating is supposed to be for. When I asked to cancel my subscription I was told not til after my current vial was done. I would now like a billing adjustment AND a cancellation.

  Business Response

  Date: 01/09/2025

  Dear *******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a refund of $99 for the unused portion of your subscription and the account is cancelled so you will not be billed again. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been very frustrated with this company. I have tried to cancel the service for over a week and have not been able to get confirmation of the cancellation. Instead I continue to get emails to reschedule the doctor's appointment. On January 1st Futurhealth withdrew from my account $1,299.00 ( I am not sure what this is for), $641.11 for subscription fee and $59.85 (?). That is a total of $2,000,97 and before I received any service. I followed the instructions on the Web application and put in for a cancellation three times starting January 3rd. I continued to get emails about an appointment so I called Customer Support and spoke to a representation who led me to believe everything was cancelled. I still continued to get emails as if nothing has happened. I called Customer Support for a second time and again I was led to believe that everything was resolved but even this morning I am still receiving emails asking me to reschedule. I want my money refunded and confirmation that my account has been cancelled. This company is very deceptive in the services provided. I was shocked to find out that the consultation with a doctor was only going to be 10 minutes. That is not enough time to be able to fully evaluate. I was very confused that we would also have to order food through them. I thought we would get recipes. I am very allergic to several foods and I am very careful about food prepared by others and do not even go to restaurants so I would not want to order food. It was very confusing on their website. I got notice that they were sending me food, that I did not think I ordered. With all the confusion on services they would be providing and with my own family situation having to take care of a severely disabled son, I very quickly attempted multiple times to cancel my account. I want a refund of $2,000.97 and confirmation that they have finally cancelled my account after multiple requests.

  Business Response

  Date: 01/09/2025

  Dear *******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $642.11 as well as the medication fee of $1299. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2024, I was searching online for a health provider that would provide *********** for weight loss purposes since my insurance did not cover this treatment. I ran across this company that claimed I could get the medicine from them at a discounted rate through their doctors on staff. I was instructed to give some of my personal and medical information to determine eligibility. I was also instructed that I had to provide a credit card number before one of their staff would contact me about next steps, but that I would not be charged if I did not receive medicine or services from them. I reluctantly gave this information but never authorized this company to charge my credit card, and I never received any medicine or services from them.Recently I discovered that this company had charged my card $129.00 for four months in a row (four transactions totaling $516.00). Since I have not used the card often, I was not monitoring my card statements, and I only recently discovered these unauthorized transactions.I want a FULL REFUND since I never authorized any charges on my card and I never received any services, medicine, or treatment. From reading all the posts on here, it is obvious that this company is scamming people out of their money!

  Business Response

  Date: 01/09/2025

  Dear *****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $516. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid up front a subscription fee of $594 on 11/27/2024 to FuturHealth. This was for 6 months of access to medical staff and Dr ************* Also, on 11/27/2024 I then paid $399 for my first month of the prescription. I received the medication 2 days after payment was taken from my account, on 11/29/2024. FuturHealth then auto-drafted $399 for the second month on 12/26/2024 but after a week, no medication was received. I reached out to customer service 12 times to date (1/7/2025) for a status of my medication, in which no one could advise where my med was. So I contacted the pharmacy that filled my med the first time and was advised there is no additional med on file for month 2. I then requested a refund from FuturHealth and canceled my subscription. They advised I would only be reimbursed $229. $594 6-month subscription fee- So I should be reimbursed a pro-rated amount of $495 of the 6-month subscription fee. ($99 per month access we me not using 5 of the 6 months) and also be reimbursed the $399 for month two I paid for a prescription I never received. Which comes to a total of $894. I will not continue to do business with this company any further nor associate with them, as when I requested a supervisor after speaking with several associates and being given the runaround every single call, they advised they would escalate the issue multiple times and a supervisor would contact me and they never did. After 12 calls totaling over 5 hours of my time and 13 days of trying to get this resolved, I have gotten nowhere. See attachments for further investigation to my concerns.

  Business Response

  Date: 01/09/2025

  Dear Chastity,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $594. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Unresolved Issue with FuturHealth Dear BBB I am writing to bring to your attention an ongoing issue I have been experiencing with FuturHealth. On 12/24/2023, I contacted them regarding triple charges on my credit card, but I have yet to receive a response. Despite this, they continue to submit charges to my credit card without clarification.Please see below the email I sent to FuturHealth on 12/24/***** is concerning to see a company engage in such predatory practices, and I believe it is important to make the public aware of their actions. I would appreciate any guidance or assistance you can provide in resolving this matter.Thank you for your attention to this ********** regards,***** ****** Subject: Disputed Charges on My Credit Card Dear FuturHealth,I recently noticed that my credit card was charged for two transactions of $229 and four transactions of $129, totaling $974 dollars Unfortunately, these charges do not align with the agreement I made with your company. As a result, I have informed my credit card company to decline these charges as fraudulent. I would appreciate it if you could look into this matter and provide clarification on these charges.Thank you for your prompt attention to this issue.

  Business Response

  Date: 01/09/2025

  Dear *****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. The payments were declined and so the account is not active and you will not be charged. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 01/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I read everything this company offered. Their ad promised services for under $200. Not until you agree to pay that do they tell you that they charge extra for meds. Once I told them yo cancel- within ten minutes- they started offering lower prices. They argued about canceling. I reminded them that CA requires immediate cancelations. Instead they tried charging my credit card at least five times. They sent me emails reminding me of their services and refused to cancel. It has been 48 hours and they are still doing it. I want them to give my money back and stop trying to charge me. And to stop sending me email.

  Business Response

  Date: 01/09/2025

  Dear ****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $129. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 01/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******-*****
  
   
  

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up in November of 2024. I filled out all the required paperwork and entered my credit card. On November 23, my credit card was charged for two payments: one for $629.64 for the subscriptions and one charge for $229.00, which was for the medication. I had a teledoc visit and was approved for the program. On December 12th, my credit card was again charged $229.00 for the next round of medication. There were no changes to my current health; I was doing great on the medication. I received the medication. On December 20th, my credit card was charged again; I did not receive my medication this time. I reached out on the chat, and they said it was pending and that I would need to talk with the doctor again. On January 6th, I got on the call with the Nurse practitioner. She asked me about my current medication that I am taking for other health reasons. When she asked me about my one illness (colitis), she informed me that I was not able to get my medication since that is on the list of diseases that FuturHealth will not prescribe medication. I have been on this medication for over 12 years for my illness. I am not shy about telling doctors about it. This company took my 6-month subscription fee in November and shipped two medication vials before this. When asked if this was new, she stated that it was not. Why does a company take my money? I spoke with a "Doctor" before starting, and this was never told to me at that time. This company is a scam and will take your money.

  Business Response

  Date: 01/09/2025

  Dear *******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $629.64 as well as the medication fee of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 01/10/2025

  The Customer claimed they refunded the subscription fee of $629.  That did not happen. They refunded $431.64 and did refund the duplicate payment of $229.00 for the medication they did not send in December. Please be honest with customers do not lie.

  Business Response

  Date: 01/14/2025

  Hello! $431.64 was refunded on 1/6/25, while the remaining $198 was refunded on 1/10/25. It can take 7-10 business days to receive the refunds. If you have any questions please contact us at ************ or *************

  Customer Answer

  Date: 01/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there-this company has a scam operation underway and would make sure you dont share any information otherwise theyll continue to try to run a scam. This company obtained my full information via Instagram ad, which included my credit card. After learning about the breach, i called to ensure this was rectified and cancelled, and my credit card charges were reversed. Since then, they continue to call daily (3-4x per day) saying I'm an active client, and owe them for services. Ive continued to say this was a scam and my information was compromised. At this point, Im about to take legal action to remove all my information from their files and their harassment calls will be noted/documented.

  Business Response

  Date: 01/09/2025

  Dear ******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $129 back in September as well as the medication fee of $229 at that same time. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 01/09/2025

  Hi thereI received yet another call today from a representative at your business stating they are calling to gather funds. This is the 8th call this week and they are stating that they are calling on behalf of your company/ organization, and they call from all various numbers. This is fraudulent, harassment and illegal. I need this matter resolved - my information needs to be removed from your database and continues to be used by your organization.

  Business Response

  Date: 01/12/2025

  You do not have an active account with us. It is possible the people calling are not from this company as well. But I have reached out to make sure you are not being contacted by us.

  Customer Answer

  Date: 01/21/2025

  when a company calls and refers to a purchase, plus specific client information, says theyre calling from your organization2 things could be true: 1) you all had a breach of client privacy/information or 2) have fraudulent practices and continue to try to keep cancelled clients as customers. I talked to someone from your company 2 weeks ago, who said theyve escalated this matter and the calls stopped. This makes me feel like it was #2 and you all have a fraudulent business.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I would try this for weight loss. So after I gave them my info and ordered the medicine I then seen that the fee was only for the Video call from ** and did not include the medicine, that would be extra. So I immediately cancelled same day. I did not receive a video call nor did I receive the medicine. They informed me that my order was cancelled, but when I received my credit card statement they billed me $229.00. I called my credit card company and refuted the charge. Just received another credit card statement, my credit card company credited the charge back to me however there is an additional charge for this month for $299.00 again. So again I will call my credit card company and refute this charge also. I did not receive ANY service from this company at all and they continue to bill me regardless. Do not even get started with this company apparently they just continue to bill you and take your money regardless of cancellation.

  Business Response

  Date: 01/09/2025

  Dear ******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $129 as well as both medication fees of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially purchased services from the company that was a subscription for semiglutide, but then I had to do a Drs Consultation to receive the medication. Within a day, I decided not to go further and didnt do the Drs appointment and cancelled it on their website. I did this through the sites messaging service, and also asked for a refund. The messenger said sure, and said I would be refunded within 7-10 days. Instead 2 months later I find my HSA was closing on me when I look to see those funds, 652 dollars were not refunded. I called, and got the run around twice, with a customer service agent that was rude and was more into reading computer prompts than listening to me. They asked why didnt I call and I told them because the messenger told me it would be refunded and all was right, then she said again I should have called them rudely. So I told them they need to stop their messenger from telling people all is ok if it is not and instruct me to call then. They ended up refunding most but keeping around 188$ of it saying it was for the subscription I never used, yetbis impossible because I couldnt if I didnt have the doctors appointment which would have gave me the medicine for the subscription.

  Business Response

  Date: 01/09/2025

  Dear *****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $423.72 as well as the medication fee of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team