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Business Profile

Weight Loss

FuturHealth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,115 total complaints in the last 3 years.
  • 931 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took the quiz on March 6th. Someone reached out the same day and said I may be waitlisted because they are filling up. She kept texting asking what was holding me back and I told her that I thought you waitlisted me and she said we have room now. I asked her how the program works she explained the process. I then asked what does the payment of ****** cover and she stated, medication, meal plans, doctor visit and dietician consult. I went to the link and submitted the information and then it said schedule with the doctor, I did. Then it said pick you medication but it had a price of ****** by it. I hit the back button to back out of it. Sent the lady a text explaing that she told me it was 129 for everything. Before I could finish the text my bank contacted me about a charge for 129 and 229(pending). I told them the situation and they stopped the 229. But the 129 had already went thru. I have not received anything from them. Not a consultation, medication. Doctors visit or anything. When the lady responded she stated she can give me everything for last year's black Friday price of 229 for everything and please dont share this price with anyone. I sent her a message stating that is not what you said. I just want my money back. Today is March 13th and no response yet. I had to cancel my cards and get new ones per my banks recommendation.

    Business Response

    Date: 03/18/2025

    Dear *****,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $129. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:03/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Do not do business with this company!!! The website is very misleading making you believe the initial membership includes compound semiglutide. Once you sign up and pay $412 for 3 months, you are then prompted to schedule a virtual appointment with a provider and pay an additional $229 per month for the injections. My credit card immediately flagged the fraudulent charge and canceled my card. I called the futurheath the next day and told the representative I would not be doing business with them. She still tried to sell me the product and offered 3 different discounts. I refused multiple times and grew increasingly frustrated as she clearly only cared about making a sale. I expressed how I was taking my business elsewhere and prompted her to remove my credit card on file. This company is still attempting to charge my card 5 days later. *** had to get two new cards issued. This is fraudulent and harassment! They need to be shut down!

    Business Response

    Date: 03/18/2025

    Dear ,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. The account was cancelled so no attempts at billing will happen moving forward.  We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:03/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Advertising is extremely misleading paid the ****** very soon realizing this was not the medication just a subscription canceled almost immediately and requested a refund. I have yet to receive a refund.

    Business Response

    Date: 03/18/2025

    Dear ******,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $139.64. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/6 you took money out ****** and I called today to cancel and get a refund but was told I can't due to a glitch but yet you can take out money I also wanted to speak to a supervisor but was also told no. This is deplorable customer service. I want my subscription canceled and my money returned to my account this is a scam of a business.

    Business Response

    Date: 03/18/2025

    Dear ******,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $138.03. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Misleading and they double charged me. I called and demanded everything be cancelled. They refunded one of the charges right away. Told me the other would be 7-10 business days. 10 business days have came and past. Still havent been refunded. This company is a scam

    Business Response

    Date: 03/18/2025

    Dear ******,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $138.68 as well as the medication fee of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business uses false or misleading advertising. Once I realized I was duped I tried to cancel or request refund, this was impossible. Their website does not have an easy way to login so the app must be used. When trying to cancel, I was unable to do so due to the app text being cut off. I tried to call repeatedly but get the automatic runaround.

    Business Response

    Date: 03/18/2025

    Dear *****,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $198 You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company website is highly misleading. You have to press a "Continue" button to see what the product choices are, and they charge you at that point. The surprise on the next page is that you are not getting what you hoped to be getting, namely semaglutides at a reasonable price. You have to pay an expensive "Upgrade" price to get the better weight loss medicine, but you don't know that until after you've already pressed the "Continue" button and been charged. I chose not to proceed with the med consult because I thought I was misled. That did not prevent them from charging me even though I have not received a product. When I went back several weeks later to try to contact them, after getting the charge on my credit card, the helplink was no longer a valid website, nor was the general website when I clicked on the link in the email they had previously sent. I no longer trust this company in any way and would like a full refund.

    Business Response

    Date: 03/18/2025

    Dear ***,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $637.07. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.

    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:03/06/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have spoken to a customer service representative on two separate occasions who CONFIRMED the cancelation of my membership. I even have my bank statement showing reimbursement for the charge. I have now been charged $59 for three more months. How do I make sure my card is never charged again? I am not receiving any service, nor have I been for months.

    Business Response

    Date: 03/18/2025

    Dear *****,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your last 3 subscription fees, totaling $177. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

    Customer Answer

    Date: 03/18/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ******

     

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The problem is I went online to get a prescription medicine like a full set. It was $99. They charge my account for 27 immediately and now theyre telling me that oh they have problems. I cant refund it right away. Its clearly a scam. They said they were gonna refund me and theyre not.

    Business Response

    Date: 03/18/2025

    Dear ********,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $427.68. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

    Customer Answer

    Date: 03/18/2025

    I have called them repeatedly and the response is the same , 7 to ten days. They say theyll send an email confirmation about a refund but no email is ever received. I even waited several times while they were on the phone for an email! 

    Business Response

    Date: 03/20/2025

    Hello! It was refunded on 3/18/25 in full and I have emailed you the confirmation. If you have any concerns please contact us at ************** or ************** Thank you!

    Customer Answer

    Date: 04/16/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******** *****

     

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Futurehealth fraudulently charged my credit card after I canceled my account. When I received an email that I'd been charged 229 plus 129 for subscription and medicine I called and they said that my account wasn't canceled...every time I call i get different answer from customer service. I was told on the 4th that my account was canceled (which was really canceled in February) and my refund was in process, I call today and was told my refund wasn't in process. The system is down again and was told I'd have to call back on 48 hours. I'm basically getting the run around with this company. I've asked to speak with a supervisor, which they don't take calls. During one of my several calls, customer service told me they have no record that I've even called. I've called 9 times in 48hours (hence why they didn't cancel my account as requested by phone in February)

    Business Response

    Date: 03/18/2025

    Dear ******,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We attempted to process a refund however since you have disputed it with your bank we are unable to and you would need to contact them about the resolution. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

FuturHealth is NOT a BBB Accredited Business.

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