Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** subscription after one day and requested refund. They were processing and should have it in 10 days which was a lie. Its been 14 days and still have not received. Have called three times still nothin

  Business Response

  Date: 06/19/2025

  Dear *****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. Upon investigation we do show the original refund was declined but we have fixed the issue. We've processed a full refund of your subscription fee, totaling $417.29. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Futurhealth falsely advised the cost of weight loss products and services. I requested a refund due to conflicting health concerns I requested a refund in which I have gotten the run around. $422.34 was immediately withdrawn from my account and has yet to be returned dor services I did not receive. The original transaction occurred on 5/29/2025 and once I spoke to a representative I was assured I would receive my refund in 7-10 business days. It has been well past 10 days and when I reach out they try to blame it on my financial institution along with stating my refund will only be $401 which is $21 less than what was withdrawn from my account.

  Business Response

  Date: 06/19/2025

  Dear ******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. Upon investigation it appears the refund was unsuccessful when first processed on 5/29/25. However the issue has been fixed. We've processed a full refund of your subscription fee, totaling $422.34. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 29, 2025 I called to become a member of FuturHealth and begin a regimen of ***********. They charged my credit card that day in the amount of $497. They required a video visit with a clinician before they send medication. It was scheduled for 9am, Monday, 6/1/25. I signed into the 'waiting room' at 8:55am. The prompt read that the caregiver would be with me soon. At 9:05, while I was still in the waiting room, I received a text that I had missed my appointment and an additional e-mail that I might be liable for a $50 no-show fee. I was able to speak with someone and told them what had happened, and they rescheduled my appointment with a different clinician for 11 am that same day. 30 minutes after rescheduling, I received a text from the original person that had missed the appointment telling me she'd be unable to make our appointment. I texted her back that I had already rescheduled. So again I checked in to the portal for the appointment and was seen by a clinician. The connection was not good, so she said she'd restart and come back to me. She didn't come back. I called customer service to find out what was going on. They told me that the clinician had sent the order for the medication to the pharmacy and I should receive it in 3-5 business days. We never did finish our meeting. Next day, they requested that I go to a local testing facility to have blood drawn to determine my A1c levels. I did so at Quest in ********, **. I got results the following day and was told the results had also been sent to the requester.I called or wrote each day after 6/5 to ask where the medicine was-I was told the same thing: 'It will be there in the next 2 days'. It's now 6/16/25 and I still don't have meds. Called customer service for the umpteenth time today and was told that they sent the order to the pharmacy THIS MORNING. They have lied repeatedly for 2 weeks about the meds. I have acted in good faith, and they have not. I want my money back.

  Business Response

  Date: 06/19/2025

  Dear *****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We do show the medication was delivered on 6/17/25 and we apologize for the initial delay. If you need anything else please let us know at ************** or through our live chat on *****.

  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 06/19/2025

   

  Business Response

  Date: 06/24/2025

  Hello! Your message is blank. If you are having any issues you can email me directly at ************************ and I can assist you!

  Customer Answer

  Date: 06/28/2025

   The charge of $229 from June 22 (after account was cancelled) was reversed, however the original charge of $497 from May 31 was not. That refund of $497 is what it will take for this compaint to be resolved.
  
  I was told that I would receive the pen type medicine--NOT a syringe administered medicine. When after over 2 weeks the loopnet person finally initiated the order to the pharmacy, they prescribed a syringe-type. At that time, I had spoken with no fewer than 3 people with your company who assured me it would be a pen. This through cutomer service, customer chat, and via telephone. The item your company sent me is not useable by me. I spoke with customer service numerous times regarding the format, and the timeliness of the delivery, And even in the initial questionaire I wrote that I couldn't give myself shots. I did not receive a useable format of medicine.

  My experience with FuturHealth has been one mistake, or lie, after another. I would suggest that you advise people that the generic *********** is NOT available in pen. If I had been told this up front, I would not have become a customer. Your website is misleading as well... it shows a pen on your splash page, but without any indication that it is for name brand only.

  I acted in good faith--in order to resolve this matter, I expect a refund of the initial amount of $497.
  

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their website states "What's included? Weight loss medication is included in your plan + free shipping to your door." This led me to believe that the cost of the medication was included but it is not. I paid the "membership fee" but I cannot afford an additional $300 per month. and would not have proceeded if I was made aware of the extra cost for medications before signing up. Their own nurse practitioner recognized that the advertising is a problem and that other potential clients had also requested a refund because of this and she would request a refund for me.A week later I had still not received a refund. I called and the agent said my request would be 'expedited'. A week later, the another agent told me I was not eligible for a full refund but could not tell me how much or when I would receive a refund. Only that it was 'expedited'.They had no delay in taking and using my money. This appears to be a total scam.

  Business Response

  Date: 06/19/2025

  Dear *******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a refund of your subscription fee, totaling $535.67. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 06/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I followed the weight loss ad for Futur Health for Glp1 injection. Had the video appointment and they changed the medication to oral form. I have screen shots of the ads showing injection medication. When I tried to confirm the prescribed medication on their app it kept giving me an error stating that the payment was declined. I prepaid $597.00 for the video appointment and the medication. I contacted customer service. They told me it would be 72 hours to hear if I would get a refund. They advertised injection medication and then try to send oral medication. I was told to contact customer service and no one would answer the phone at ************. I am now out $597.00 that I paid on 06/03/2025. The video provider ordered the injection because I told her that is what the ad stated but I have not received any medication in the mail. When I discussed through the apps virtual chat, I was told that the injection GLP-1 was no longer available. I requested a full refund. I have heard nothing. I believe I have been scammed by false advertising. **************** has never returned my call even after leaving a message at the number that the customer service person told me via the in app chat.

  Business Response

  Date: 06/19/2025

  Dear *******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling 597. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:06/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WORST EXPERIENCE EVER!!!! STILL NOT FIXED! CHARGED TWICE, HAD TO FIGHT THAT, OVER TWO WEEKS WAITING ON THE ***** I FINALLY GET THE PACKAGE AND ITS THE WRONG MEDICATION. THEN THEY SAY ITS THE RIGHT ONE, WHICH IT ISNT SO NOW IM GOING THROUGH FIGHTING THAT JUST LIKE I HAD TO ABOUT BEING CHARGED DOUBLE. I SHOULD BE DONE WITH MY FIRST WEEK ON THIS!!!!! DISGUSTING!

  Business Response

  Date: 06/19/2025

  Dear *******,
  Thank you for reaching out and sharing your experience. We take all feedback seriously and are committed to solving this issue. Which medication did you receive, and which were you expecting?

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a product from futurhealth but at the point of sale it wasnt clear that I would be getting a completely different product. I found that out after they took the $610. I immediately called to request a refund. The refund was processed but I wasnt satisfied with the first call. So I called back to be sure. And sure enough nothing was done on the first call. On the second it seemed things were handled because I got email confirmations at least. I was told 5 to 10 days I would have my refund. It has now been over 11 days and I have no refund. I have been given the run-around on phone calls Ive made to the company. Escalated to supervisors who need to call you back that dont. Calls that put you on hold and dont return. Theyve stolen my money at this point and until I get it back it is theft. Please dont try this company!!

  Business Response

  Date: 06/19/2025

  Dear ******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $597. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:06/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late April of 2025 I responded to an ad for a GLP1 medication from Futur Health out of ************. The ad claimed the medication was $99 per month. After receiving the first month I was charged an additional charge of $229 making the monthly cost $328.00. My second month's perception never arrived and I started looking at the charges on my card. As of 6/14/2025 I have been charges $1524. and only received one months dosage. I was only able to get a response from Futur Health thru social media. After several conversations and promises to have my issues "escalated" Nothing has happened and I was charged an additional $229 after I was told I would be get refunded for being over charged. This medication needs to be kept cold and taken on a weekly schedule to be effective. Its been to long since my last injection and I still do not have any information on the next delivery would be. I would appreciate a full refund of the $1524.00 they have already charged to my credit card and I will seek help for a medical provider I can trust .

  Business Response

  Date: 06/17/2025

  Hi ***!

  We have been discussing this on ******** but I will respond here as well. The $399 was for your first injectable Tirzepatide which you did receive. The two $349 payments have been refunded. One on 6/12/25 and one on 6/17/25. You were charged the $229 after we spoke on ******** to order the *********** medication which you have now received as well. If you need anything else please let me know and feel free to message on ******** as well with any questions. Our customer support phone number is **************. Thank you!

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I baught a subscription from this company promising to deliver meds at a much discounted rate. I paid the ****** that was required and opened the app to find that the advertised pricing was not the same as what they charge after getting involved. This company is scamming desperate people trying to lose weight and improve their health. So I immediately called them back on 5/27/25 , literally minutes after the purchase, and was told I would get an immediate refund and an email with the refund proof and amount. I never received the email so I called again the next day on 5/28 and was assured that the refund had been taken care of on their end and I was sent an email. They said that it would be 7-10 business days for my bank to release the funds. As of today 6/14/25, I have not received the funds and it is well past the time frame I was given. I payed with a debit card and it never takes this long to receive a refund. This company should be outlawed and a class action suit filed against them for dishonest business practices. I hope everyone checks BBB before using them.

  Business Response

  Date: 06/16/2025

  Dear ******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. Upon investigation we show the refund attempted on 5/28/25 failed. We have corrected that with a successful refund now. We've processed a full refund of your subscription fee, totaling $597. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has been misleading me from the beginning. I was told that I would pay $597 in total and my medication would be $99 per month. I was charged the $597 when I signed up and after the first month, theyve tried to charge me $299 for my medication. I called and asked for an explanation and was told the $597 was just for the program fees for six months something that I was never told when I was going through the sign-up process. I feel like this business takes advantage of people that are obese and are not able to get medication covered through their insurance because they have no diabetes issues. I am requesting that this business refund my $597 as soon as possible because I never signed up for any program subscription fees.

  Business Response

  Date: 06/16/2025

  Dear *****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We went to go refund the initial charge of $597 was actually declined by your bank and never actually processed on our end on 5/23/25. You can contact your bank to confirm. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team
  

  Customer Answer

  Date: 06/16/2025

  I will contact my bank and let them know that this is a legitimate credit to my bank to refund the charges. Please try the refund again on 6/17/2025.

  Business Response

  Date: 06/22/2025

  Hello! The remaining amount has been refunded in full. Please allow 7-10 business days to receive this. If you need anything else please contact us at ************** or through our live chat support on *****. Thank you!

  Customer Answer

  Date: 06/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******