Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2nd I thought I'd try skinnyfits promotion of just pay shipping for a free trial. I was charged the $5.95 for shipping plus 3 more transactions for $50+ which my bank did not allow. On May 24th I was charged an additional $108.14 and again week later (may 31st) another charge for the same amount. I have called and left voicemails several times and also sent multiple emails without reply or being able to talk to anyone. These additional charges were never authorized or expected by any means and now I see that many people are having the same issues and everyone of them having for dispute charges because they're unable to reach the business. When I sent the first email I had received one reply 10 days later but after I asked to return the items I recieved for the trial I have heard nothing else. At this point I have had to cancel my card in fear of additional unauthorized charges that would leave my account in the negative. I feel this company was being sly with their tactics and untrustworthy. I have been scammed by them as many others and all i ask is the refund of my money that was charged both May 24th and May 31st.

  

  Business Response

  Date: 06/02/2025

  We were able to locate the customers account using the provided information. We apologize for any difficulty the customer may have experienced when placing their order, and were happy to help. Our Try Before You Buy allows you to try any of our products without paying for them upfront. It makes falling in love with new products that much easier! Once you place your order, you have 21 days from the day to fall in love. After 21 days, you'll be automatically charged for the products in your order. If you're not obsessed, you can exchange or return them. Please reach out to us within 21 days to submit a return or exchange. Please note that this promotion is not offered for any one-time purchases, so we sincerely apologize again for any confusion or difficulty with the terms of this offer! Weve issued a refund for the 21st day trial charge of the SkinnyFit GLP-1 and Super Youth Peach Mango worth $108.14 . We have also refunded $108.14  for the rebill charge of the Super Youth Peach Mango and SkinnyFit GLP-1 that were sent and are on its way. We have emailed a shipping label for the customer to return the products back to us. As stated in our terms and conditions, the initial shipping fee is non-refundable. We apologize for the inconvenience and delay, we are experiencing high call and email volume but we are always happy to help.
  
  

• Initial Complaint

  Date:05/31/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this product on the tryout free page. When I started using the product, I went into an ulcerative colitis flare for the last 1 days. I have tried to call these people and left messages every single day. Ive emailed twice then Wednesday they charged my credit card 108 2. I have disputed the charge and if they try to charge my card again, I will just cancel the card. This is the worst Customer Serviceever

  

  Business Response

  Date: 06/02/2025

  We were able to locate the customers account using the provided information. We apologize for any difficulty the customer may have experienced when placing their order, and were happy to help. Our Try Before You Buy promotion allows you to try any of our products without paying for them upfront. It makes falling in love with new products that much easier! Once you place your order, you have 21 days from the day to fall in love. After 21 days, you'll be automatically charged for the products in your order. This promotion is not offered for any one-time purchases, If you're not obsessed, you can exchange or return them. Please reach out to us within 21 days to submit a return or exchange.
  We have canceled the customer's recurring subscription and no further charge will be made on the account. Weve issued a refund for the 21st day trial charge of the SkinnyFit GLP-1 and  Super Youth Tropical Punch worth $108.26.
  A prepaid return shipping label has been sent via email so the customer can send the product back to us. Please note that, as outlined in our terms and conditions, the initial shipping fee is non-refundable. We apologize for any inconvenience and delayswere experiencing a high volume of calls and emails, but our team is always here to help and happy to assist.
  
  

  Customer Answer

  Date: 06/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ****
  
   
  

• Initial Complaint

  Date:05/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally order a product. I tried to cancel 15 min. but when I finally got through 2 days later. Stated it was too late. I would not be charged. Subscription cancellation. Today ****** takes out out of my account. No one available on the weekend.

  

  Business Response

  Date: 06/02/2025

  We were able to locate the customers account using the provided information. We apologize for any difficulty the customer may have experienced when placing their order, and were happy to help. Our Try Once Before You Buy allows you to try any of our products without paying for them upfront. It makes falling in love with new products that much easier! Once you place your order, you have 21 days from the date of purchase to fall in love. After 21 days, you'll be automatically charged for the products in your order. If you're not obsessed, you can exchange or return them. Please reach out to us within 21 days to submit a return or exchange. 
  Weve issued a refund for the 21st day trial charge of the SkinnyFit GLP-1 and Skinny Gummies worth $104.12. No further charges will be made on the account as this purchase was a Try Once promotion. We have emailed a shipping label for the customer to return the products back to us. As stated in our terms and conditions, the initial shipping fee is non-refundable. We apologize for the inconvenience and delay, we are experiencing high call and email volume but we are always happy to help.
  
  

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with SkinnyFit LLC for SuperYouth and GLP1 activator on 5/12/2025 with a 21 day trial window, only pay $5.95 shipping if the product was returned within 21 days of the order date. The product didn't arrive until 5/19/2025. I made my first return request via ******************************** on 5/19/2025 at 6:32 PM and received an automated response. I made my second return request on 5/20/2025 at 5:21 PM and did not receive a response. I made my third return request via direct message on ******** Messenger at 6:21 AM on 5/21/2025 and did not receive a response until after posting directly on the SkinnyFit ******** page asking for customer service attention. The response on Messenger directed me to submit a return request via email to ******************************** so I submitted a fourth return request via email. All of my return requests contained my order number, email associated with the order, name, and phone number. I finally received a response from the company that did not contain the return label I requested. It did offer to let me purchase the product for 50% off (which at this point may have been my best bet). I declined to purchase and requested a return label again. The return label finally arrived on 5/21/25 at 1:46 PM. I delivered the return to the US *********** on 5/22/25 with the tracking number of **********************. The tracking shows the returned product was picked up at 10:51 AM on 5/24/2025 by the recipient. On 5/31/2025, my bank alerted me to a $102.40 charge from SkinnyFit, which I deemed fraudulent. My bank blocked the charge; however, I am concerned the company will continue to attempt to collect money for this returned product.

  

  Business Response

  Date: 06/02/2025

  We were able to locate the customers account using the provided information. We apologize for any difficulty the customer may have experienced when placing their order, and were happy to help. Our Try Once Before You Buy allows you to try any of our products without paying for them upfront. It makes falling in love with new products that much easier! Once you place your order, you have 21 days from the date of purchase to fall in love. After 21 days, you'll be automatically charged for the products in your order. If you're not obsessed, you can exchange or return them. Please reach out to us within 21 days to submit a return or exchange. Weve received the returned itemsSkinnyFit GLP-1 and Super Youth Strawberry Watermelonand have canceled the scheduled charge for day 21 of the trial. Aside from the $5.95 shipping fee, no other charges were applied, and no further charges will be made to the account.We apologize for the delay and any inconvenience this may have caused. Our team is currently handling a high volume of calls and emails, but please know were always happy to help and appreciate your patience.

  Customer Answer

  Date: 06/02/2025

  The response from SkinnyFit said they could not locate my order from the information provided; however, I provided them with the order ID that originated from their company, the return label with tracking provided by their company, and a photograph of the same tracking from the physical receipt and the label attached to the return box.  Also, the response from SkinnyFit said no other charges were applied; this is correct ONLY because my bank alerted me to their fraudulent charge after they had received my return and had 7 days to process that return.  While I am not requesting monetary damages, I am still concerned this company is operating under fraudulent practices.

  

  Business Response

  Date: 06/02/2025

  
  Hello. We have acknowledge that we did locate the account, the order was placed on 5/10 for the initial shipping fee of $5.95.  The add-on item of the the Fit IV was declined, and on 5/31 the 21st day charge for the  Strawberry Watermelon an d the Glp-1 ws also declined. Thus, we do not have any refunds to make. We understand the customers concerns , however, if the customer suspects anomalous charges, she should report to her bank. We are a member of the BBB and absolutely is a legitimate business. We hope this answers the customers concerns.
  
  

  Customer Answer

  Date: 06/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *******
  
   
  

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a ton of unrecognized, unauthorized and fraudulent charges from skinny fit on my debit card. Hundreds of dollars worth over many months and I have reached out to them via email several times and tried calling but no one answers the phones , not during the day or middle of the night. I have remained on hold for hours and after midnight when I know they do not have a high volume of callers but the phone is just not legitimate, no one ever answers or returns calls . I contacted skinny fit immediately upon being alerted to yet another fraudulent charge yesterday ($103) while the charge was new and still in pending to let them know not to send product out and to have them reverse the charge . I never signed up for anything from this company and there is no record of me on their end because I do not have an account, never did , never will .. I am just the unfortunate person who is paying for someone elses products . Anyway, I cant get anyone to answer or reply , they took all the money I have in my account with no hope of ever speaking to a human or having this issue resolved. I even ordered a new debit card because there are so many fraudulent charges from skinny fit and I can never get anyone to help me out. I need the hundreds that they stole from me asap! Please help

  

  Business Response

  Date: 06/01/2025

  We were unable to locate the customers account using the provided information. We apologize for any difficulty the customer is experiencing. We have exhausted all possible ways to locate these charges and we are not finding anything that ties the customers information in our system. What we recommend at this point is to dispute these charges she does not recognize, her financial institution will determine if the charges are legitimate or not and in their determination, will refund the funds should they find in the customers favor. Unfortunately, there is nothing to refund in our system as nothing was located based on the information provided. 
  
  

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never agreed to a subscription and they are charging me for one. They also added things to my bill previously but I let that go after they refunded me 1/2 the money

• Initial Complaint

  Date:05/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 9th I was trying to order a trial of a product for shipping costs. I thought it was a sample. One time fee. I tried to navigate to my cart and read terms and conditions. While doing so I ended up with 4 items ordered and paid for. It was confusing and I had no opportunity to see an invoice in a shopping cart. Once I looked at my ****** account and saw all the pending transactions, I found that I had ordered 4 items on a 21 day trial. Not what I wanted. I only wanted 1 item. After 21 days I pay and the items are auto shipped with recurring charges. I tried to cancel before shipping and received an email that the items had shipped. I requested they cancel my subscriptions, no more shipments. There were 3 charges on my account completed May 9th. $51.69, $39.95, $6.42 (shipping). A completed charge May 30th $107.70 and another pending authorization charge May 30th $49.95.I have received an email that my subscription status has been cancelled. I'm unhappy that there is no way to look at my order to see how this happened. I don't have an invoice with itemized pricing. Each item has a seperate order number. If I return the merchandise there is an $8 restocking fee per item and I pay return shipping. Maneuvering their site is deceptive and the way it's set up, i had no idea these other items were being added. I want confirmation that my subscription is cancelled. I want confirmation that there will be no automatic shipping. I want an itemized invoice with prices totalling the completed and pending charges. I want reimbursed any difference in what I received vs. paid.Items received- skinnyfit superfit collagen, skinnyfit detox tea, skinnyfit glp-1, skinnyfit fit IV

  

  Business Response

  Date: 06/02/2025

  We were able to locate the customers account using the provided information. We apologize for any difficulty the customer may have experienced when placing their order, and were happy to help. Our Try Before You Buy promotion allows you to try any of our products without paying for them upfront. It makes falling in love with new products that much easier! Once you place your order, you have 21 days from the day to fall in love. After 21 days, you'll be automatically charged for the products in your order. If you're not obsessed, you can exchange or return them. Please reach out to us within 21 days to submit a return or exchange.
  We have canceled the customer's recurring subscription. The order was placed on hold 5/30/2025 and has not yet been renewed. The charges of $39.95 and $51.69 were for the add-on products selectedSkinnyFit Detox and SkinnyFit Fit IV. Weve issued a refund for those amounts, as well as a refund of $107.70 for the 21st-day trial charge covering Super Youth Peach Mango and SkinnyFit GLP-1.
  A prepaid return shipping label has been sent via email so the customer can send the products back to us. Please note that, as outlined in our terms and conditions, the initial shipping fee is non-refundable.
  Were currently working on adding an account login feature to our website, but its not yet live. We apologize for any inconvenience and delayswere experiencing a high volume of calls and emails, but our team is always here to help and happy to assist.
  
  

• Initial Complaint

  Date:05/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially ordered this product on 4/28/25. I ordered two bags and carefully read the description of not selecting a subscription due to the fact I wanted to try it before I committed to a monthly bill for it. I was charged once on 4/28/25 and then again on 5/19/25 (which was correct). I then received another charge on 5/27/25 of $69.90 with no indication from the company of another order being placed. I reached out via email not once, but three times to dispute this charge and no answer. I then called to dispute the charge and was told I had subscribed which I verified I had not. The woman I spoke with said all that she could do is cancel and send back the product WHICH I NEVER RECEIVED BECAUSE I DID NOT ORDER IT and get a refund of $30, which is less than half of what they charged me for something I did not order. Not only does the product do nothing (which okay, is trial and error, fine) but not you are charging my account out of no where, claiming I have a subscription for something I triple checked that I did not, you are offering me a "refund" for less than half of what you charged me if I return a product I never received or ordered to begin with. There is no tracking on the said package that you billed me for, no notification it was ordered, nothing. This is absolutely ridiculous. I should be entitled to a full refund for a product that I had never ordered, never received, and never signed up for.

  

  Business Response

  Date: 06/01/2025

  We were able to locate the customers account using the provided information. We apologize for any difficulty the customer may have experienced when placing their order, and were happy to help. Our Try Before You Buy promotion allows you to try any of our products without paying for them upfront. It makes falling in love with new products that much easier! Once you place your order, you have 21 days from the day to fall in love. After 21 days, you'll be automatically charged for the product(s) in your order. This promotion is not offered for any one-time purchases, If you're not obsessed, you can exchange or return them. Please reach out to us within 21 days to submit a return or exchange.
  We have refunded $59.95 for the Super Youth Peach Mango that was sent and is on its way. Expected delivery date of the product is Monday, June 2, 2025 as per **** tracking. We have emailed a shipping label for the customer to return the product back to us. As stated in our terms and conditions, the initial shipping fee is non-refundable. We apologize for the inconvenience and delay, we are experiencing high call and email volume but we are always happy to help.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the free product just pay for shipping which was $5.99. About a week later I have a charge of over $108 on my ****** account. I did not authorize this and I had reached out on several occasions about a $49.95 charge that was pending on my ****** arguing that I never authorized it only to then be charged over $108! It is crazy that companies can do this and not feel any remorse for taking money out of peoples accounts. I have put a claim on my ****** as well as reached out to skinny fit. The email I got back from skinny fit basically said that that is what I signed up for when very much know I did not.

  

  Business Response

  Date: 06/01/2025

  We were able to locate the customers account using the email address: ********************** We apologize for any difficulty the customer may have experienced when placing their order, and were happy to help. Our Try Before You Buy promotion allows you to try any of our products without paying for them upfront. It makes falling in love with new products that much easier! Once you place your order, you have 21 days from the day to fall in love. After 21 days, you'll be automatically charged for the products in your order. If you're not obsessed, you can exchange or return them. Please reach out to us within 21 days to submit a return or exchange.
  We have initially issued a 50% refund as per cx request for the SkinnyFit GLP-1 and Super Youth Peach Mango purchased under the Try Before You Buy promotion. Weve now completed the refund for the remaining 50%, totaling $108.64. A return shipping label has been sent to the customer to return the products to us. As stated in our terms and conditions, the initial shipping fee is non-refundable. We apologize for the inconvenience and delay, we are experiencing high call and email volume but we are always happy to help.
  
  

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 5/8 for order 16810219/16810222 and attempted to cancel within hours. I was told it couldnt be cancelled and to wait to receive the product. It took them one week to even respond to my email. I called different times everyday and no response. I kept getting the run around as far as receiving a return label. Its like they did not want to give me a return label. Fast forward to two weeks later I finally received a return label today just as it hit the 21 days. They said to return it before June to not be charged. My card was just charged $99.90 even though the policy is 21 days trial. Company is very unprofessional and takes a long time to respond or different agents gives you different information. They claim the card was charged the $99.90 because it past 21 days but I have been trying to get a return label from them for weeks. Now I have to wait again. Horrible customer ********** far I have been charged $47.95 & $5.95 and now another $99.90.

  

  Business Response

  Date: 06/08/2025

  We were able to locate the customers account using the provided information. We apologize for any difficulty the customer may have experienced when placing their order, and were happy to help. Our Try Before You Buy promotion allows you to try any of our products without paying for them upfront. It makes falling in love with new products that much easier! Once you place your order, you have 21 days from the day to fall in love. After 21 days, you'll be automatically charged for the products in your order. If you're not obsessed, you can exchange or return them. Please reach out to us within 21 days to submit a return or exchange.
  To address the issue, weve canceled the customers trial subscription on 05/29/2025 to prevent further charges. Additionally, a refund of $99.90 has been issued for the 21st-day trial charge of Super Youth Peach Mango and SkinnyFit GLP-1 along with $47.95 for the add-on product- Fit IV.  Weve also sent a return shipping label on the same day via email so the products can be returned to us. Please note, as stated in our terms and conditions, the original shipping fee is non-refundable.
  We sincerely apologize for the delay and any inconvenience this may have caused. Were currently experiencing high volumes but remain committed to providing support and resolving concerns as quickly as possible.
  
  
  
  

  Customer Answer

  Date: 06/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******