Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Skinny Fit is a scam advertise product for $5.95 Shipping and product was free. It so they are charging us for $97.95. Send product I didnt even offer. Rip off company

  

  Business Response

  Date: 06/17/2025

  We were able to locate the customers account using the provided information. Our Try Once Before You Buy program allows customers to try any of our products without upfront payment, making it 
  easier to discover new favorites. From the day the order is placed, customers have 21 days to fall in love. After that, the payment is automatically processed unless a return or exchange is initiated within that window. The amount the customer saw for $97.95 was a pre-authorization hold. During the trial period, the preauthorization hold can remain in place for an amount of time, (usually between two and five business days) dependent on the bank's policies, but will not be charged the full amount unless the customer decides to keep the product(s) after the trial period ends.
  To address the issue, weve canceled the customers trial to prevent further charges. We also noted that an attempt was made to bill the customer for the ******** trial charge on June 10, 2025, but the payment was unsuccessful. As a result, no refund is necessary. The only settled charge is $5.95 which is the shipping fee for the product that was sent and received.  As outlined in our terms and conditions, the original shipping fee is non-refundable. Additionally, a return shipping label has been emailed to the customer so the product can be sent back to us.
  We sincerely apologize for the delay and any inconvenience this may have caused. While we are currently experiencing a high volume of inquiries, we remain committed to providing support and resolving concerns as promptly as possible.
  
  

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website states that if not satisfied, they can ask for a refund within 21 days. She still paid $49 for shipping. My daughter is mentally disabled and on SSI so has limited understanding. However, she did write to them on the 19th day and asked to cancel. They went ahead and billed her another $104.00 stating that she could get her money back if she returned the product minus the shipping, which they would mail her another label and subtract the $49 again from her. So basically, she is still paying $98 for a product that does not work. She can not return it because she obviously took it. I attached her emails, their and mine. Thank you, ****** **********, ******** mother and representative payee.

  

  Business Response

  Date: 06/17/2025

  We were able to locate the customers account using the email address: ************************ Our Try Before You Buy program allows customers to try any of our products without upfront payment, making it easier to discover new favorites. From the day the order is placed, customers have 21 days to fall in love. After that, the payment is automatically processed unless a return or exchange is initiated within that window. Please note, this offer is not available for one-time purchases. We apologize for any confusion this may have caused. Upon further checking, the charge for $49.39   was for an optional add-on item- Skinnyfit Fit IV that the customer may have selected during checkout.
  To resolve the matter, weve gone ahead and cancelled the customers subscription on 06/03/2025 to ensure no further charges are incurred. Additionally, a refund of $104.77 has been issued for the 21st-day trial charge of Super Youth Strawberry Watermelon and SkinnyFit GLP-1. Weve also refunded $49.39 for the add-on product that was included on the customers purchase. We sent a return shipping label via email so the products can be returned to us. In the event the customer is no longer able to return the items, we would like to offer a one time courtesy of no return needed. Please note, as stated in our terms and conditions, the original shipping fee is non-refundable.
  We sincerely apologize for the delay and any inconvenience this may have caused. Were currently experiencing high volumes but remain committed to providing support and resolving concerns as quickly as possible.
  
  

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged my credit card WITHOUT AUTHORIZATION.

  

  Business Response

  Date: 06/17/2025

  We were able to locate the customers account using the provided information. Our Try Once Before You Buy program allows customers to try any of our products without upfront payment, making it easier to discover new favorites. From the day the order is placed, customers have 21 days to fall in love. After that, the payment is automatically processed unless a return or exchange is initiated within that window. This offer allows customers to try the product first, with no commitment to a subscription.
  To resolve the matter, a refund of $99.90 has been issued for the 21st-day trial charge of Super Youth Peach Mango and SkinnyFit GLP-1 on 06/14/2025. Weve sent a return shipping label via email so the products can be returned to us. Please note, as stated in our terms and conditions, the original shipping fee is non-refundable.
  We sincerely apologize for the delay and any inconvenience this may have caused. Were currently experiencing high volumes but remain committed to providing support and resolving concerns as quickly as possible.
  
  

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 4, 2025, I placed an order through the SkinnyFit website for the Super Youth Multi-Collagen Peptides (Peach Mango Flavor) as part of their "Try Before You Buy" promotion, which clearly stated I would only be charged $5.95 for shipping and had 21 days to try the product before being charged the full price if I chose to keep it. During the checkout process, the website had multiple pop-*** and special offers that kept interrupting the flow. At some pointwithout my intention or clear consentan additional product was added to my order: the SkinnyFit Super Youth Gummies Collagen and ****** (Orange Citrus Flavor) priced at approximately $60. I did not select or approve the purchase of this second product.I realized the unintended charge when I received a notification from my bank app. I immediately emailed SkinnyFit on June 4, 2025, asking for the order of the gummies to be canceled. I received an automated response acknowledging my request and stating that I would receive a follow-up within 48 hours. However, as of June 12, 2025, I have received no reply regarding my issue, despite multiple follow-up emails.Meanwhile, I continued receiving unrelated promotional emails and shipping updates. I also called the SkinnyFit customer service number, which claimed to offer 24/7 service. I was stuck in a loop for over 13 minutes hearing a message about high call volume and being encouraged to leave a voicemail. I did leave a voicemail outlining my concerns and emphasizing that I had already sent multiple emails. I have not received a callback.I have documentation and screenshots of my emails and the lack of response. *** also read online that others have experienced similar difficulties with SkinnyFits ordering process and customer service, raising concerns about the companys transparency and reliability.This experience has been frustrating and time-consuming. I expect a full resolution and refund for the unauthorized charge and a proper response from the company.

  

  Business Response

  Date: 06/17/2025

  We were able to locate the customers account using the provided information. Our Try Once Before You Buy program allows customers to try any of our products without upfront payment, making it easier to discover new favorites. From the day the order is placed, customers have 21 days to fall in love. After that, the payment is automatically processed unless a return or exchange is initiated within that window. Upon checking, we confirm that the customer had an optional add-on item that may have been selected during checkout which costs $51.31 applicable sales tax included.
  To address the issue, weve canceled the customers ******  trial to prevent further charges. The only settled charge is $5.95 which is the shipping fee for the product that was sent and received.  Additionally, we have refunded the add on item-Super Youth Gummies worth $51.31. A return shipping label has been emailed to the customer so the products can be sent back to us. As outlined in our terms and conditions, the original shipping fee is non-refundable.
  We sincerely apologize for the delay and any inconvenience this may have caused. While we are currently experiencing a high volume of inquiries, we remain committed to providing support and resolving concerns as promptly as possible.
  

  Customer Answer

  Date: 06/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the try and buy and they started charging other products. I sent an email to cancel and they said it was to late. I never received the package. I went to the **** and asked them to check into it. They said it was delivered but I never got it. When tracked the package it was in ******, ********. It has been since April. I still have not received a refund. They said that I said it was ok to send anything. I never agreed to any other products. Very crooked company. I would love to see a refund.

  

  Business Response

  Date: 06/17/2025

  We were able to locate the customers account using the provided information. We apologize for any difficulty the customer may have experienced when placing their order, and were happy to help. The Try Before You Buy is a promotion wherein customers get to try the product for 21 days, after which, on the 21st day, the product price will be charged.  Our terms and conditions are presented to the customer before they click the Complete Your Order button. We have cancelled all subscriptions per the customers request. The products for the main order were Super Youth Strawberry Watermelon and Skinnyfit Glp-1. The initial shipping fee is non refundable per our terms. While the subscription rebill product was successfully returned to us, the customer has initiated a chargeback dispute through their bank for the amount of $75.50. Unfortunately, once a chargeback is in progress, we are unable to issue any refunds directly. The outcome of these disputes will be determined by the customer's bank, and if the claims are found valid, the bank will process the corresponding refunds.
  We apologize for any inconvenience or delays this may have caused. Due to a high volume of calls and emails, response times may be longer than usual, but please rest assured that we are committed to assisting all customers as promptly as possible.
  
  

  Customer Answer

  Date: 06/20/2025

  I never received the package for 75.50.  The postal service looked into it and found the by using the tracking number the package is in ******, ********. They could not get any messages back from them. So I am wondering where the package went. I do not feel that I should pay for it. I do feel also that you got the package back and now you have my money also. I think you are crocks and I am going to post it on the internet. You don't answer you phone calls and you send back messages wanting to know the information that I already sent you. I never renewed my membership.

  Name: ****** White                                                                                                                            

  address: *******************************************

  email: ***************************     Phone: *************                                                                 address that the package went to: *************. Avenue

  tracking #: 9261290298432735159188                                                                                                                                                     Unit C, ****** *************;    80239

  order ID:  ********                                                                                                                     

  cancelation codes: ********, 16436464

  

  Business Response

  Date: 06/24/2025

  We appreciate the opportunity to respond to the customers concern and sincerely regret any frustration this situation may have caused. As previously communicated, we acknowledge that the item associated with the $75.50 subscription rebill charge has been successfully returned to our facility. While we would like to process the refund for the returned item directly, the customer has initiated a chargeback dispute for this amount through their bank. Unfortunately, we are unable to proceed with a refund while a chargeback is in progress, as the resolution must be handled by the customers financial institution. If the customer chooses to withdraw the dispute, we would then be able to process the refund directly on our end. We remain committed to resolving this matter fairly and appreciate the opportunity to provide clarity.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Skinny fit Fruit Punch collagen drink was ordered on May 19, 2025, under the try for free for 21 days just pay shipping and handling. I received the product on May 27, 2025. I began using the product and it aggravated my gout and gave me diarrhea. I stopped using it after 4 days. I tried it again a few days later with the same results. On May 9, my credit card was charged $107.96. This timeframe had not allowed me the 21 day try-it trial. I contacted the company via email. I responded to their email and provided the information they requested on June 10. I never heard back from customer service. I called customer service, ****, on June 12 and was told the try-it-for free began on the day the product was ordered and a refund could not issued. How can you try something that you did not receive until a week after requesting the product. My I request for the refund was due to an adverse reaction to the product and it was still within the 21 day trial period due to receiving the product on May 27. The 21 day trial (from the date of purchase) was never stated in the terms as stated by the customer service ****

  

  Business Response

  Date: 06/17/2025

  We were able to locate the customers account using the provided information. Our Try Before You Buy program allows customers to try any of our products without upfront payment, making it easier to discover new favorites. From the day the order is placed, customers have 21 days to fall in love. After that, the payment is automatically processed unless a return or exchange is initiated within that window.
  Please note, this offer is not available for one-time purchases. We apologize for any confusion this may have caused. 
  Upon thorough review, we confirm that the customer's subscription was cancelled on June 12, 2025, to ensure no further charges would be incurred. The customer was promptly informed that a return shipping label had been sent to her via email to facilitate the return of the products.
  To provide flexibility in resolving the matter, the customer was offered a 50% refund should she prefer to retain the products and forgo the return process; however, she declined this option. To address the issue, a full refund in the amount of $107.96 was issued to cover the 21st-day trial charge for the Super Youth Tropical Punch Collagen and SkinnyFit GLP-1. Please note, as stated in our terms and conditions, the original shipping fee is non-refundable. We sincerely apologize for the delay and any inconvenience this may have caused. Were currently experiencing high volumes but remain committed to providing support and resolving concerns as quickly as possible.
  

  Customer Answer

  Date: 06/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the 5.95 trial and I have emailed three times because they charged my card three different times. I do not want this product. I feel like they scammed me, I was only trying to sign up for the trial and I was charged $6.34, $47.95 and $97.90!!! I paid with Apple Pay, and for some reason, I got these three total charges on my account! At this point, I just wanna cancel and get my money back after reading all the other complaints on this website. I feel like they are not honest, how can you try a product and know you like it or not and return it within 21 days? It says on their website it takes 90 days to notice any changes. Please help me get my money back. These charges were just made today. Im hoping to cancel this and get refunded before they ship the product!

  

  Business Response

  Date: 06/16/2025

  We were able to locate the customers account using the provided information. Our Try Before You Buy program allows customers to try any of our products without upfront payment, making it 
  easier to discover new favorites. From the day the order is placed, customers have 21 days to fall in love. After that, the payment is automatically processed unless a return or exchange is initiated within that window. The amount the customer saw for $97.90 was a pre-authorization hold. During the trial period, the preauthorization hold can remain in place for an amount of time, (usually between two and five business days) dependent on the bank's policies, but will not be charged the full amount unless the customer decides to keep the product(s) after the trial period ends. We also noticed that the customer had an optional add-on item- Super Youth Gummies that may have been selected during checkout which costs $47.95
  To address the issue, weve canceled the customers trial to prevent further charges. The only settled charge for the items purchased under our Try Before You Buy promotion is $5.95 which is the shipping fee for the products that were sent and received. Additionally, we have refunded $47.95 for the add on item included on the purchase. A return shipping label has been emailed to the customer so the products can be sent back to us. As outlined in our terms and conditions, the original shipping fee is non-refundable.
  We sincerely apologize for the delay and any inconvenience this may have caused. While we are currently experiencing a high volume of inquiries, we remain committed to providing support and resolving concerns as promptly as possible.
  
  

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the product for the 5.95 try before you buy, was charged the 5.95 plus ***** on the same day. I was not provided a return document. A couple of weeks later I was charged an additional ******, I did not receive any additional product and I emailed them that I did not want any more product from them after I got the first order. I just want my money back.

  

  Business Response

  Date: 06/16/2025

  We were able to locate the customers account using the provided information. Our Try Before You Buy program allows customers to try any of our products without upfront payment, making it 
  easier to discover new favorites. From the day the order is placed, customers have 21 days to fall in love. After that, the payment is automatically processed unless a return or exchange is initiated within that window. The amount the customer saw for $49.95 was a pre-authorization hold and not an official charge. During the trial period, the preauthorization hold can remain in place for an amount of time, (usually between two and five business days) dependent on the bank's policies, but will not be charged the full amount unless the customer decides to keep the product(s) after the trial period ends. To address the issue, **** canceled the customers trial on 06/06/2025 to prevent further charges. Additionally, a refund of $100.90 has been issued for the 21st-day trial charge of Super Youth Peach Mango and SkinnyFit GLP-1. Weve also sent a return shipping label via email so the products can be returned to us. Please note, as stated in our terms and conditions, the original shipping fee is non-refundable.
  We sincerely apologize for the delay and any inconvenience this may have caused. Were currently experiencing high volumes but remain committed to providing support and resolving concerns as quickly as possible.
  
  

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company charges fees for no reason continuously after offering free trial. I had to dispute a $107.38 charge with my bank I never agreed to AFTER sending multiple emails and calling multiple times to get my account canceled to no avail. Though my bank was able to refund the money, SkinnyFit took it right back and I now have to get a new debit card and file a new dispute. This company is fraudulent and needs to be shut down, and I need my money back.

  

  Business Response

  Date: 06/13/2025

  We were able to locate the customers account using the provided information. Our Try Before You Buy program allows customers to try any of our products without upfront payment, making it easier to discover new favorites. From the day the order is placed, customers have 21 days to fall in love. After that, the payment is automatically processed unless a return or exchange is initiated within that window. 
  To address the matter, we have canceled the customers subscription to prevent any further charges. A refund of $107.38 has been issued for the 21st-day trial charge of Super Youth Tropical Punch and SkinnyFit GLP-1, along with an additional refund of $107.38 for the subsequent subscription renewal. As we were able to successfully intercept the shipment for the rebill order, no return is necessary for those items.
  A return shipping label has been sent via email specifically for the initial order, so those products can be returned to us.Please note, as stated in our terms and conditions, the original shipping fee is non-refundable.
  We sincerely apologize for the delay and any inconvenience this may have caused. Were currently experiencing high volumes but remain committed to providing support and resolving concerns as quickly as possible.
  

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trial order date 05/09/25 return must be initiated with 21 day from order date.Per SkinnyFit instructions, I initiated my return on 05/23/25. I left a voicemail with my number for callback, I waited on hold, as did my spouse, for way too much time and I emailed the company to receive a return label, yet never received one.On 05/28/25 I feared the company would consider the mailing date as a return "initiated", therefore I used the address on the saved envelope that shipped to me ********************************************************* responded to my emails as if they had already charged me and were waiting for a return, yet I initiated my return well before the charge debited from my account. My proof of delivery is 06/02/25 and I have sent this proof to the company as requested. On 06/04/25, the debit did occur and the company has stated that they will refund my money when they have proof of return.I have contacted my bank regarding this matter as well with all proof and all email correspondence. Timely and efficient customer service response with a return label would have easily avoided this. SkinnyFit makes it a priority to charge and should assist with customer service and read correspondence to respond effectively rather than using verbiage. They made no mistake in being sure I was billed even after I have proof the product returned. I have yet to receive my requested return label. Order date: 05/09/25 Initiated return 05/23/25 by requesting return label per instructions.05/28/25 mailed items to only available address I was promised that this would not be a reoccurring charge or monthly auto mail with auto charge and I have that email. I am concerned because others have stated they are enrolled in auto programs after the trial and purchases with no request for auto charge and products. Order ******** Shipment ******** ****** ******* ************ ***********************************

  

  Business Response

  Date: 06/13/2025

  We were able to locate the customers account using the provided information. Our Try Once Before You Buy program allows customers to try any of our products without upfront payment, making it easier to discover new favorites. From the day the order is placed, customers have 21 days to fall in love. After that, the payment is automatically processed unless a return or exchange is initiated within that window. Please note that this was a one-time trial order and is not part of a recurring subscription.
  To resolve the matter, weve gone ahead and refunded $106.90 for the Super Youth Strawberry Watermelon and SkinnyFit GLP-1. As stated in our terms and conditions, the original shipping fee is non-refundable. We sincerely apologize for the delay and any inconvenience this may have caused. Were currently experiencing high volumes but remain committed to providing support and resolving concerns as quickly as possible.