Reviews

Review Details

• Review fromCarol C

  Date: 11/18/2023

  1 star
  Like ****** D below, I also ordered 3 bottles of the Total Package Serum, for which payment was accepted. The next day, I was informed that the product was back ordered. Amazingly, I was sent many correspondences where they want me to buy more of a product they do not have. I was assured last Sunday that the product arrived and the warehouse shipped all pending shipments. They advised that I should expect tracking information once it ships out. Its now Saturday and I still have not received tracking information. I cannot and will not recommend this company. Their website also states that I have no order, which is patently ridiculous since they charged my credit card. I only can warn that you avoid making payment until the product ships.

  Del Mar Laboratories

  Date: 11/21/2023

  Dear *****,At Del Mar Laboratories, we strive to provide the best possible experience for our customers, and it is disappointing to know that your last experience with us didnt meet your expectations. However, I appreciate your feedback and would like to take this opportunity to make things right and earn your trust.The Total Package Serum is a highly popular product, and I apologize for the inconvenience caused to you due to the product being backordered. We have restocked and shipped your order on November 19th. I acknowledge that it took longer than expected and apologize for any frustration it may have caused you. As a consumer myself, I understand how frustrating it is when shipping confirmations dont arrive - and I apologize that it didnt. I sent you a new shipping confirmation today, and according to tracking, your order should be delivered in a few days.I also apologize for the technical issue you faced while trying to view your order on our self-service portal last week. We have since fixed the issue and have confirmed that your order is now visible in your account.We take customer satisfaction very seriously and aim to provide our customers with the best possible experience. As a goodwill gesture, I have refunded 20% of your order value, and I am sending you a free bottle of Total Neck Cream, which complements Total Package Serum perfectly.I hope that you will give us another chance to continue serving you. If there is anything else I can do to make this better, please dont hesitate to let me know.Thank you for your understanding and for choosing Del Mar Laboratories.********** Director of Customer Happiness

• Review fromGloria D

  Date: 11/11/2023

  1 star
  I ordered the Total Package Serum on 10/31 it is now November 11th and I still have not had any update on when my product will arrive. When I try to use the customer portal it says I have no orders? The portal is no help what so ever and neither is the customer service phone line. I stayed on the line for 24 minutes and gave up. I have sent an email as well and so far no response. I have received a text that gave me a link to the website that again just tells me I have no orders placed. Perhaps my order is on the way? I don't know because they have not responded..Very frustrating. I agree with ***** H below. I tried to cancel my order as well but since it says I have no order I can't do that they did charge my credit card right away though.

  Del Mar Laboratories

  Date: 11/16/2023

  Hey ******,I just wanted to reach out to you and say thank you so much for choosing Del Mar Laboratories! Were truly grateful for your business and want to make sure youre happy with your experience.I understand that you recently purchased three bottles of Total Package Serum. Unfortunately, Total Package Serum was placed on back-ordered status before your order could be shipped. I apologize for any inconvenience this has caused. We emailed you the following day to let you know, and also gave you a coupon code for a free product from our store. If you didnt receive the email, please check your spam folder I wouldnt want you to miss out on a freebie!I also want to apologize for any delay in answering your call. I know that our phone lines can get pretty busy, which is why we offer 24/7 chat and email support, as well as a self-service portal where you can manage your orders.Unfortunately, as you mentioned, you were unable to see your order when you logged in to the self-service dashboard. That was due to an unexpected technical issue we had last week. I realize that is very frustrating, and Im happy to report that weve fixed it and everything should be working smoothly for you now.Finally, I want you to know that we value your satisfaction above all else. To say thank you for your patience, Ive refunded 20% of your order. Please rest assured that were expecting your order to be shipped out within the next few days. As a good will gesture, Id also like to offer you a free bottle of any item in our store. I think that Ceralift and Total Neck Cream would be excellent choices to complement your Total Package Serum! Please let me know your choice. Once again, Im sorry for any inconvenience this may have caused. I just want to make sure that youre happy with your experience. If theres anything I can do to regain your confidence please let me know. Thank you again for choosing Del Mar Laboratories!

• Review fromCheri H

  Date: 09/22/2023

  1 star
  Once you place an order, you cannot contact a person to talk to. Youre referred to several web links which do nothing. I tried for to cancel my order with them before it shipped with no results. I decided to wait until it arrives - its been 8 days and nothing received yet - and checked the return policy only to find out they only give a 10% refund on returns! Their video ad says if youre not satisfied, send it back for a full refund.

  Del Mar Laboratories

  Date: 09/26/2023

  Dear *****,We take customer satisfaction seriously at ******************** and are sorry to hear that you had a negative experience with your order. We acknowledge that we fell short of meeting your expectations and would like to make things right.We apologize for missing your call. Our phone lines are open daily from 8:30 a.m. to 6:30 p.m. CST. To mitigate any waiting time, we provide 24/7 email and chat support and a self-service portal where you can manage your orders, track shipments, make changes or cancellations, and initiate the return process. We also have a recording every two minutes during our phone hold time to give you this information.We were surprised to hear your feedback about our self-service portal, as most of our customers enjoy managing their orders themselves. After reviewing the screen recording of your self-service visit on September 22, we can confirm that it was working correctly. Unfortunately, you could not cancel your order because it had already left our warehouse on September 20. We apologize for any inconvenience this may have caused you and processed a 10% refund as a gesture of goodwill when we emailed you back that day.We also understand there was a delay in the tracking information provided by the US postal service. It is not uncommon for them to take a couple of days to update tracking. However, as of today, the tracking shows that the package is due to be delivered on Wednesday, September 27, 2023.Lastly, we want you to know that we stand behind our products and offer a 365-day satisfaction guarantee. If you're not satisfied with your order, simply use the return label we sent you yesterday to send back the unwanted items, and we'll process a full refund for you. Just shoot us an email once you've sent the items, and we'll take care of the rest.??Thank you for your business, *****. We value your trust and are committed to providing you with exceptional service. We hope you'll give us another chance to make things right and serve you better in the future.********** Customer Happiness Manager

• Review fromKathy G

  Date: 09/13/2023

  5 stars
  I really love using Cera lift. It firm's up my skin and it feels so much more moist and plump. It looks hydrated. And since I've been out of it for a couple months I can tell even more how well it works. Mt skin has lost its glow. I have to get back to taking it again. I felt so much more confident when taking it..thank you for this wonderful product

• Review fromMary H

  Date: 09/05/2023

  5 stars
  I love the products. they are very fine, absorb well, and feel good on my skin. In my case ( Im 72) the products may take more than six months to make a change to my face. I have noticed my overall skin has thickened and looks more plump. I take the Ceralift and Rejuvatress supplements and people have been noticing and commenting on my hair and how nice it looks. I am going to stay with the products .

• Review fromBarbara G

  Date: 08/30/2023

  5 stars
  I have been using Del Mar products, specifically Ceramic Lift, and Hydra Glo, for over 5 years now and recently added the *** Pro , the Total Package Serum , and Total Neck Cream! All of these are superb. The total package serum is a light serum that you can use daily before you put anything else on. It gives a wonderful base for anything else you might want to add.I personally do not wear any liquid make up and the total package serum and neck cream is all thats needed. You can apply any other daily cream with sunscreen and youll look great!I have found that the ********************* are a wonderful addition to anyones daily skin care routine!

• Review fromClaire Z

  Date: 07/19/2023

  5 stars
  ****************** been using Del Mar products for a few years and absolutely love them. People keep telling me I have beautiful skin all thanks to *******. I used to have very bad martinet lines, Im 76 years ago and no can believe my age. I love the products and the service. I recommend them to all my friends.

• Review fromLinda A

  Date: 07/18/2023

  5 stars
  I have been very impressed with the ************* products over the 2.5 years or so that I've been taking them. I am currently taking the oral supplements of Cera Lift and Hydra Glo which are phenomental. I get compliments on my skin all the time, especially my jowl and neck area which is still firm and sculpted. I'm 75 years old in September and no one guesses my age correctly (thankfully).But today, I'd like to put in a recommendation for anyone who is hesitating, about their topical, ******. This is a product I wouldn't be without. Unlike other tightening products, this one does NOT leave a tight, papery quality to the skin (as though you put glue on your skin). You can put make up over it and it looks great.