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Business Profile

Vitamins and Supplements

Del Mar Laboratories

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product in good faith. I was so convinced it would work. I did order three bottles. What I got in the mailwas fraudulent. It was not the ingredients I had seen online. It was a total different bottle with just the same name on the label allthe ingredients were different and they tried to pass it off as another form of their supplement. I told him this is not what I ordered and I wanted to know why I was not toldit was out of stock when I ordered it. They just gave me some ******** reason and never got back to me again. I sent it back And asked for a refund and never got it. This is a total customer scam and they should be shut down.

    Business Response

    Date: 07/21/2025

    Hi *********,
    We want to sincerely apologize for the confusion and inconvenience around your RejuvaTress order. Youre absolutely right to be frustratedyou placed your order based on the original formula you saw advertised, and its completely understandable that you expected to receive exactly that.
    Unfortunately, your order came in right as we were in the process of updating our marketing to reflect the new and improved formula. That timing is on us, not youand we take full responsibility.
    We also want to clarify why your bottles arrived with ****************** branding instead of Del Mars. Thats because Del Mar Laboratories has recently merged with ******************, and this change is part of a larger effort to bring you the best formulations and service under one trusted umbrella.
    That said, we want to assure you that the formula you received wasnt a downgrade or a mistakeit was designed as an enhancement. Every ingredient in the new version was carefully selected to improve upon the original and help deliver even better results for healthy, vibrant hair. Were truly confident in its benefits and believe it will exceed your expectations.
    As a gesture of goodwill, weve already issued you a full refund, and youre welcome to keep the bottlesno need to return anything. Wed love for you to give it a try, and we genuinely hope well have the chance to regain your trust.
    We truly appreciate your trust in us, *********. Youre the reason we do what we do, and were honored to be part of your journey toward vibrant, healthy living. If theres anything we can support you with, were just a message away.

  • Initial Complaint

    Date:01/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Text spam: I get ***** text messages trying to sell products. I have reported them as junk but they change the phone numbers and keep sending new messages

    Business Response

    Date: 02/01/2024

    Hi ***,

    We really appreciate your feedback about the texts youve received since you placed your order, and we apologize for any inconvenience this has caused. 

    Its challenging to strike a balance between providing you with all the information you need to get started and not overwhelming your inbox... and most of our guests love hearing from Andi and **************** about our other products. 

    We've taken you off our email and text list but please remember you can always reach our customer happiness team by email or phone if you need us.

    Please don't forget to check our website so you don't miss out on hearing about any special offers or promotions we have coming up.

    We would hate for that to happen, but please know that here at Del Mar Laboratories, we take your happiness very seriously, so if you need any additional support in this matter, please let us know.

    Customer Answer

    Date: 02/01/2024

    Wrong person (***?) was addressed on the email so I dont know for sure if I am off the mailing and texting list.

     

     

    Business Response

    Date: 02/05/2024

    Hey *****,

    We're sorry for the confusion. We did a thorough search using the name and email address you provided in your BBB dispute but couldn't find a match on any of our email or text lists.

    However, when we searched the phone number you provided, we found a match with an account belonging to a person named "***".

    So we went ahead and removed the corresponding email address from all of our lists, assuming it was you.

    If you're still receiving unwanted messages, please let us know by providing the phone number and email address where you're receiving them.

    Alternatively, you can simply reply to each text with the word STOP, and you'll be automatically unsubscribed from the list.

    Once again, we're sorry for any mix-up, and we're happy to remove you if you can help us find the correct account.

  • Initial Complaint

    Date:07/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 19th 2023, I purchased Del Mar Total Package Serum from Amazon. I had watched an infomercial online and wanted to try it. I noticed that I ran out of the product really fast, I stuck a Qtip in the bottle and noticed it was really shallow. I measured the amont of liquid which is supposed to hold 30 ml. Or 1 fl oz, I couldnt even fit 15 ml. I called the Del Mar Laboratories 888 phone number on the bottle and they told me to take my complaint to Amazon I made a review on Amazon, but they emailed me saying they couldnt publish my review unless I edited the part that I was scammed on the amount. I called customer service and they told me that too much time had passed and they couldnt do anything for me, and to call Del Mar Laboratories, I feel like both Amazon and ************ are at fault. Lying about the amount of product, and Amazon for not standing behind their sellers

    Business Response

    Date: 07/31/2023

    Dear *********,


    We apologize sincerely for the inconvenience caused by the issue you experienced with our product. We appreciate that you brought it to our attention, and want to assure you that it is not our intention to provide our customers with anything but the best. We have contacted our manufacturer to address the issue.


    Regarding your Amazon order, we understand that there was some confusion, and apologize for any inconvenience caused. Amazon offers a 30-day guarantee for all items purchased through their site, but since you bought the product on April 9th, they referred you back to us. However, we're happy to inform you that you are fully covered by our 365-day guarantee, and we have refunded you in full for all three bottles you purchased.

    At Del Mar Laboratories, we deeply value your satisfaction and are committed to providing the highest level of service. We believe that you deserve the very best, and we will continue to work hard to ensure that we meet your expectations.


    We hope this reassures you that we have your best interests at heart, *********. Your goals are our goals, and we would be delighted to continue supporting you on your health journey. If there is anything else we can do to resolve this matter or help you in any way, please do not hesitate to let us know.


    Sincerely,
    The Del Mar Laboratories Team


Del Mar Laboratories is NOT a BBB Accredited Business.

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