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Business Profile

Vitamins and Supplements

Cymbiotika
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally purchased two products from the website in May 2025. I then received another box of products in June just last week. Which surprised me because I did not select subscribe on check out. I went back on the website to cancel my subscription and they say that my email is not recognized and does not have an account, I have tried the "password less" option that they provide, where you enter your email and they send you a code to use to access your account and again I am told that my email does not have an account. I only have one email I that I use & they are sending me emails to that email address. I then went back on the website, to see how I could have selected a subscription when I know I didn't want one or select one. So I added some products to my cart, and that is when I noticed that the subscription option is already selected automatically, and that you actually have to select subscription to turn of the subscription option. So I sent an email, I did two "chats" with a customer service advocate on their website and was told that they are experiencing a higher-than-usual volume of inquiries due to a recent system update so it might be 3 to 5 days before anyone can help me. I have called 10 times, I have left 2 voicemails asking for them to help me cancel my subscription or access my account so I can cancel it. When you call you select the option you need and then sit on hold only to be told that "for some reason they couldn't connect" and then they ask you to leave a voicemail, or go on the website for help.I just want to cancel my subscription, I can not pay $99.38 every month for products I don't want.

  • Initial Complaint

    Date:05/08/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a product and returned the product unopened before the 15 day policy period. I have attempted to contact the company on numerous occasions without success. I would like a refund for the product returned.

Cymbiotika is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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