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Business Profile

Vitamins and Supplements

Cymbiotika
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally purchased two products from the website in May 2025. I then received another box of products in June just last week. Which surprised me because I did not select subscribe on check out. I went back on the website to cancel my subscription and they say that my email is not recognized and does not have an account, I have tried the "password less" option that they provide, where you enter your email and they send you a code to use to access your account and again I am told that my email does not have an account. I only have one email I that I use & they are sending me emails to that email address. I then went back on the website, to see how I could have selected a subscription when I know I didn't want one or select one. So I added some products to my cart, and that is when I noticed that the subscription option is already selected automatically, and that you actually have to select subscription to turn of the subscription option. So I sent an email, I did two "chats" with a customer service advocate on their website and was told that they are experiencing a higher-than-usual volume of inquiries due to a recent system update so it might be 3 to 5 days before anyone can help me. I have called 10 times, I have left 2 voicemails asking for them to help me cancel my subscription or access my account so I can cancel it. When you call you select the option you need and then sit on hold only to be told that "for some reason they couldn't connect" and then they ask you to leave a voicemail, or go on the website for help.I just want to cancel my subscription, I can not pay $99.38 every month for products I don't want.

  • Initial Complaint

    Date:05/08/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a product and returned the product unopened before the 15 day policy period. I have attempted to contact the company on numerous occasions without success. I would like a refund for the product returned.

  • Initial Complaint

    Date:07/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the Glutathione supplement from Cymbiotika a few months back. When i realized I had somehow accidentally signed up for a subscription, I tried to cancel immediately. I emailed them and told them to please cancel my account, as it was a financial burden on me and i did not want them to send any more product. However this month, another order was just placed by this company despite my request to cancel. Every time i call, I'm kept on hold and nobody returns my calls. I just want my subscription cancelled and stop all credit card charges. I don't understand how it is legal for them to continue to charge me and send me this product after I told them i want to cancel. why are they making it so difficult?? I would like them to cancel my subscription and refund me for these latest charges. I have warned all of my family and friends about this company and i hope nobody else buys from them and finds themselves in this situation.

    Business Response

    Date: 07/25/2024

    Cymbiotika's Actions:


    Both recent orders, CYM1240803 & CYM1187692, have been fully refunded today, 7/24/2024, and we have sent the customer a free return label to send back the most recent order at no charge (CYM1240803). 


    We did not receive any follow-up from the customer until a phone call today @ Jul 24, 2024 08:12:10 AM

    The recurring subscription associated with email ************************* has been successfully canceled on July 24th, 2024.

    This customer has also not claimed their account and has not accessed the online account portal dashboard to be able to modify and cancel the subscription on their end. These emails are sent immediately to our customer after establishing a subscription and this email has been re-sent again today, 7/24/2024. 

     


    Please let me know if you need anything else to close/withdraw this complaint from our company account with ********************. Thank you!

    *********************

  • Initial Complaint

    Date:01/18/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan. 4, **** I incurred a charge for order # CYM870004. Upon receipt of this order, under the item title the packing slip states Liposomal Elderberry (Ships every 30 days). I have called twice to cancel my subscription & even spoke on Jan. 16, ****************************************** that the subscription had been cancelled. Despite going to the account & logging in, I cannot cancel the subscription myself. I cannot receive written confirmation that the subscription has been cancelled.I do not recall when I placed this order that I was subscribing to an ongoing shipment of this product.I simply want written confirmation that the account subscription # CYM870004 has been cancelled.In logging in to this account, the password has to be changed each time you log in to it. The customer cannot cancel the account.

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Company is refusing to give my refund and return one of the products that they refuse to refund to me,I informed the company that during when i sent my package back that my bank account had been completely closed due to fraud. They insisted they had refunded me but i never got anything and my bank told me that it would be automatically rejected back to the company if they ddi refund me.They have not proven they have refunded me .I am demanding my full refund from this company. For the entire order I placed and sent back the items as requested to do so.

  • Initial Complaint

    Date:12/22/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order CYM824811 had a broken glass bottle containing g my supplements. I immediately contacted the company upon discovering this. They have not replied to me after I have sent emails, texted, called and the live chat they have on their website is not real. They have taken $73 from me and Im not taking a supplement covered in glass shards because they didnt package it properly.

  • Initial Complaint

    Date:12/21/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called customer service, spoke with an ****** which I requested all orders/subscriptions be cancelled. I was charged yet again this month and can never get through to speak with someone in customer service. It just rings and rings, says they are not available and goes to a voicemail where there is only enough time to leave a name and number. There is no response.

  • Initial Complaint

    Date:12/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 1, 2023, I purchased a supplement valued at $359.52. The company charged my credit card on 12/4/2023 but later canceled my order without my knowledge and without issuing a refund. During a conversation with their customer service representative, ********, I was informed that there was no assurance of receiving a refund. Shockingly, she mentioned that their company retains funds despite canceling orders. This feels like outright misappropriation of funds, and I am adamant about receiving not just my money back but also compensation for the inconvenience caused including interest on my money they used for their business.

  • Initial Complaint

    Date:09/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Months ago I bought Glutathione supplement from Cymbiotika. I was surprised that it keep coming every month after that. I tried calling the company but they keep me on hold and direct me to a website that is confusing. I tried everything to cancel the subscription i did not even make. I called again yesterday and left a message to call me back and nobody returned my call. I just want my subscription cancelled and stop all credit card charges. I have 2 unopened boxes. I stopped taking the supplements because it is too sweet and felt that it is not working for me. Why are they making it too hard to cancel? And how did I ended up subscribing from a one time online purchase? I was deceived. Please I just want them to stop sending me supplements and stop charging my credit card. I dont need refunds, just for them to cancel.

    Business Response

    Date: 03/11/2024

    Dear **********,


    Thank you for being a loyal customer and for your purchase. As your request, we have initiated a full refund for your most recent order.


    Your loyalty as a customer is truly remarkable, and we are incredibly grateful for your ongoing support. Thank you for being a part of our success story!

  • Initial Complaint

    Date:08/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/6/23 I placed Order #: CYM606176 with Cymbiotika for several items but the one that I am disputing is the activated charcoal. They advertise is for the purpose of constipation, as my attachments will show. I suffer from constipation and after taking two doses I found myself in severe distress and considered seeking medical attention until I saw a comment posted stating she understood activated charcoal does the opposite. Thats when I realized I needed to stop taking it and after a few days of not taking it I was able to get the symptoms to subside. They have a no return policy but I feel in this case they advertised this product for the sole purpose of constipation relief and that is not what its intended for. That is fraud. I could have been hospitalized had I not seen the post by another consumer. I have proof of their advertising attached and I am seeking the cost of the product and tax ($44.31) to be refunded to me for a product that was sold to me deceptively that I cannot consume.

    Business Response

    Date: 03/11/2024

    Dear **********************,

    We are pleased to inform you that we have issued a partial refund, as initially requested. Additionally, we have refunded the remaining amount as further compensation for any discomfort or inconvenience caused.


    Your decision to choose our products means a lot to us, and we are committed to delivering the highest quality and customer satisfaction. Thank you!

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