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Find a Location

Eastgate Towing & Repair has 1 locations, listed below.

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    Business ProfileforEastgate Towing & Repair

    Towing Company

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers automotive towing services.

    Business Details

    Location of This Business
    7998 Miramar Rd #B, San Diego, CA 92126
    BBB File Opened:
    3/15/1995
    Years in Business:
    30
    Business Started:
    10/12/1993
    Business Incorporated:
    10/12/1993
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Eastgate Auto Center Body & Towing Inc
    • Eastgate Auto Center
    • Eastgate Auto Body
    Business Management
    • Mr. Mike Roshan, Owner/Manager
    Contact Information

    Principal

    • Mr. Mike Roshan, Owner/Manager

    Customer Contact

    • Mr. Mike Roshan, Owner/Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On December 30th around 2 in the morning I was pulled over in downtown ********* and my car was ultimately towed. As I was talking to the police I was watching how my car was being put on without much care. Even though I specifically said the car was modified and lowered and the tow man shrugged it off and ignored what I said to keep mistreating my car as it was being put on. I do not know how it was handled once it got off the tow since I wasnt at the tow yard. I had to wait 4 days to finally get it back on January 2nd, and when I got it back right away I noticed the front bumper and back was scratched up and cracked mostly on the back. This included damage to an exhaust pipe on the left side that got bent as well. They tow yard said It was like that already but I know my car well enough to realize that damage wasnt there on the 30th of December. To make matters worse the car began to overheat shortly leaving the tow yard and I had to get my own tow to take it home. I even called them and the Middle Eastern man on the phone was very rude and said pictures dont do enough for proof ***** and told me if I wanted to talk to bring the car in but how can I when it is now overheating on me and wasnt doing that before. I would like to have my money refunded or a repair done for the damages caused to my vehicle.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kurt P

    1 star

    04/21/2022

    After reading other one star reviews on Yelp of Eastgate towing, saying they wish they could give ZERO stars, I have to agree.I was in a car accident at the *********** gate, and rushed to the hospital. My car was towed by Eastgate towing. My brother and buddies from base went to get my belongings out of my car, but Eastgate had ransacked everything they could in my car. I had a mid-engine, sports car, with storage under the front hood, and a locked trunk. It was a two-seater, with small storage spaces behind the two seats. Fortunately, with the trunk locked, and Eastgate not able to find my keys, that is the only area that was not ransaked by them. I had S.C.U.B.A. gear under the front hood, as well as wet-suits behind the seats. The seat back tops, touched the back wall, so it was impossible for anything to have "just fallen out", the same goes for the front area under the hood.Eastgate's story was that somehow they didn't take anything, that either things fell out, or other Marines stole these items.Both when my brother and Marine buddies went, and when I went a week later, they could NOT have been more rude, unhelpful and lacked any basic courtesy, to the point that the man we were dealing with was yelling from an upstairs room, and didn't have the decency to come to the downstairs room where the customer counter was.It was difficult enough that I broke my neck, and had a "Halo" bolted into my skull, but worse then to find out that the tow company that was allowed on base turned out to be dishonest, thieves and lacked any decency. They also had exorbitant, daily storage fees, higher than other companies we checked with in the area.I wish they were blacklisted from ever towing on base again.Marines and sailors in the ********* area, be WARNED, they are Dishonest and Thieves! Find a DIFFERENT tow company. Eastgate might as well be named Wastegate, in my opinion.Do yourself a HUGE favor, find a DIFFERENT, HONEST tow company. AVOID Eastgate!!!

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    Better Business Bureau Serving the Pacific Southwest

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