Reviews

Review Details

• Review fromWendy P

  Date: 08/01/2025

  1 star
  I to ask why there is an extra $7.99 charge on my account, in addition to the regular monthly charge. She stated (10 times because I couldn't understand her through her strong accent) that the extra charge was for searching for a report by using an email. Firstly, I never search with emails, only names and address.Secondly, the person she claims I searched for using their e-mail was for my deceased mother who passed 10 years ago. She said she could see the e-mail at her end that I used. This was a total lie because my mother never had a computer, cell phone or an e-mail. The e-mail she said she was looking at was totally made up. She did refund the xtra service that she said I used, and never ordered, by the way.

• Review fromDayna B

  Date: 08/01/2025

  1 star
  What an absolute scam. They waste your time, use scare tactics and are all in all extremely toxic.

• Review fromwendy k

  Date: 08/01/2025

  1 star
  Their "information" is completely incorrect. People i know personally and Myself that I searched for, the info they had was completely wrong and misleading

• Review fromWilliam W

  Date: 07/30/2025

  1 star
  The site is totally bogus. After paying there is no accessibility possible. Instead all you get is a circular advice to try again your LOGIN, or reset your password, or the problem must be on your end. They won't return my payment. I've wasted so much time and energy. What a rip-off.
  

  Truthfinder

  Date: 07/31/2025

  Dear *******,Thank you for sharing your concerns. We're sorry to hear about the trouble you experienced and appreciate the chance to clarify.Our records indicate that you were billed a pending charge of $4.24, which has since been reversed. No additional charges were processed to your account. Please allow 35 business days for the reversal to reflect, depending on your financial institution.Additionally, we do see that your account was actively used, with over ************************ the past few days. We're sorry if there was any confusion around login access, and we understand how frustrating technical issues can be. While occasional errors may occur due to browser settings or device-specific problems, our team is always available to troubleshoot and help restore ********* a courtesy, we have canceled your membership to ensure no future charges, and you will retain access through the remainder of your billing period.If you have further questions or need help accessing your account, please dont hesitate to contact our Customer Support team at ************. Were available Monday through Friday from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.Sincerely,TruthFinder Customer Support Team

• Review fromIan W

  Date: 07/30/2025

  1 star
  It's a bait and switch scam. While looking for my own information. It kept giving these ominous loading screens and acting like it's finding things. But in reality, it's just a loading screen coded in. It's not searching anything at all. It eventually said I had criminal reports. When I clicked and bought to see what fake information they had. The criminal notices disappeared and I had a empty profile with nothing interesting. They claimed I had records, but after purchase, had nothing. It's a bait and switch scam. I requested a refund for wrong information and got my money back.
  

  Truthfinder

  Date: 07/31/2025

  Dear ****,Thank you for your feedback. We're sorry to hear about your experience and appreciate the opportunity to ********** disclosed in our Terms of Use, the information in our reports is compiled from various public records and third-party data providers. While we strive to deliver accurate and relevant data, there are occasional limitations due to the nature of public records, and some discrepancies or incomplete results may occur. We always recommend using our reports as a starting point for further investigation rather than a sole source of truth.We understand how frustrating it can be when the results do not meet expectations. It appears that youve already requested and received a refund, which were glad to hear was resolved.If you have any further concerns or if you'd like us to review the matter more closely, please contact our Customer Support team at ************. We're available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.Sincerely,TruthFinder Customer Support Team
  

  Truthfinder

  Date: 07/31/2025

  Dear ****,Thank you for your feedback. We're sorry to hear about your experience and appreciate the opportunity to ********** disclosed in our Terms of Use, the information in our reports is compiled from various public records and third-party data providers. While we strive to deliver accurate and relevant data, there are occasional limitations due to the nature of public records, and some discrepancies or incomplete results may occur. We always recommend using our reports as a starting point for further investigation rather than a sole source of truth.We understand how frustrating it can be when the results do not meet expectations. It appears that youve already requested and received a refund, which were glad to hear was resolved.If you have any further concerns or if you'd like us to review the matter more closely, please contact our Customer Support team at ************. We're available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.Sincerely,TruthFinder Customer Support Team

• Review fromDennis O

  Date: 07/29/2025

  1 star
  Unethical, disgusting behavior by this company. Wasted 45 minutes of my life answering questions and waiting for their snail-like system to process the answers. This is after signing up for a "free" account and being led to believe that I was going to see the report that I was creating, and all of the "shocking" information it would reveal. Then, they inform me that the membership is $30 per month and no reading reports without it. They know exactly what they are doing and the fact that the BBB gives them an A+ rating without investigating their unethical practices tells me all I need to know about how corrupt and toothless the BBB has become. Absolutely disgusting!
  

  Truthfinder

  Date: 07/31/2025

  Dear ******,Thank you for taking the time to share your feedback. Were sorry to hear about your frustration and would like to offer some clarification.TruthFinder does not offer a free service. Our platform compiles data from multiple public record sources to generate detailed reports, which requires ongoing maintenance, licensing fees, and infrastructure costs. While the underlying information may be publicly available, we aim to present it in a streamlined and accessible way to help users find what theyre looking for more efficiently.We strive to be transparent about our billing from the start. Before any purchase is finalized, customers are shown a clear breakdown of the membership options and are required to acknowledge the terms before proceeding. Our pricing and billing details are available at www.truthfinder.com/pricing, and our Terms of Use can be reviewed at www.truthfinder.com/terms-of-use.If you have further concerns or feel that your experience didnt meet expectations, wed appreciate the opportunity to make things right. Please reach out to our Customer Support team at ************ or email us at ******************************** We're available Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.Sincerely,TruthFinder Customer Support Team
  

  Truthfinder

  Date: 07/31/2025

  Dear ******,Thank you for taking the time to share your feedback. Were sorry to hear about your frustration and would like to offer some clarification.TruthFinder does not offer a free service. Our platform compiles data from multiple public record sources to generate detailed reports, which requires ongoing maintenance, licensing fees, and infrastructure costs. While the underlying information may be publicly available, we aim to present it in a streamlined and accessible way to help users find what theyre looking for more efficiently.We strive to be transparent about our billing from the start. Before any purchase is finalized, customers are shown a clear breakdown of the membership options and are required to acknowledge the terms before proceeding. Our pricing and billing details are available at www.truthfinder.com/pricing, and our Terms of Use can be reviewed at www.truthfinder.com/terms-of-use.If you have further concerns or feel that your experience didnt meet expectations, wed appreciate the opportunity to make things right. Please reach out to our Customer Support team at ************ or email us at ******************************** We're available Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.Sincerely,TruthFinder Customer Support Team

• Review fromAngie S

  Date: 07/28/2025

  1 star
  Paid for basic, easy to find information. This is a rip-off!
  

  Truthfinder

  Date: 07/30/2025

  Dear *****, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. Your account has already been previously cancelled as of April 25, 2022.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,TruthFinder Support

• Review fromJo S

  Date: 07/27/2025

  1 star
  They charged $28 and change to show me the same stuff I found with basic ****** searches. They are not worth what they charge. Total scam!
  

  Truthfinder

  Date: 07/29/2025

  Dear **,Thank you for getting in touch. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. We have cancelled all memberships and refunded your account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,TruthFinder Support
  

  Truthfinder

  Date: 07/29/2025

  Dear **,Thank you for getting in touch. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. We have cancelled all memberships and refunded your account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,TruthFinder Support

• Review fromDaniel L

  Date: 07/26/2025

  1 star
  They advertise as "free search" to trick people into paid membership.They also post fake claims of disturbing information to trick prospective customers into continuing the membership procrss.
  

  Truthfinder

  Date: 07/28/2025

  Dear ******,Thank you for your feedback. Were sorry to hear about your concerns and appreciate the opportunity to ********** be transparent, TruthFinder is not a free service. We gather public record data from a variety of reputable sources and compile that information into detailed, easy-to-read reports. While much of this data is publicly available, it takes considerable resources to maintain a platform that can search, filter, and organize this information quickly and accurately.We also want to clarify that we do not post false or fabricated claims. Any alerts or summaries displayed during the search process are automatically generated based on available public records and data tied to the search input provided. These are intended to help users identify the most relevant results and are not designed to mislead.We strive to offer our services at a fair and affordable rate, and we ensure that billing details are clearly presented to all customers before they register. You can view a breakdown of our membership plans at *******************************************, and our Terms of Useoutlining subscription and renewal detailsare always available at *************************************************** you have further questions or need assistance, please dont hesitate to reach out to our Customer Support team at ************ or via email at ******************************** Were available Monday through Friday from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.Sincerely,TruthFinder Support Team
  

  Truthfinder

  Date: 07/28/2025

  Dear ******,Thank you for your feedback. Were sorry to hear about your concerns and appreciate the opportunity to ********** be transparent, TruthFinder is not a free service. We gather public record data from a variety of reputable sources and compile that information into detailed, easy-to-read reports. While much of this data is publicly available, it takes considerable resources to maintain a platform that can search, filter, and organize this information quickly and accurately.We also want to clarify that we do not post false or fabricated claims. Any alerts or summaries displayed during the search process are automatically generated based on available public records and data tied to the search input provided. These are intended to help users identify the most relevant results and are not designed to mislead.We strive to offer our services at a fair and affordable rate, and we ensure that billing details are clearly presented to all customers before they register. You can view a breakdown of our membership plans at *******************************************, and our Terms of Useoutlining subscription and renewal detailsare always available at *************************************************** you have further questions or need assistance, please dont hesitate to reach out to our Customer Support team at ************ or via email at ******************************** Were available Monday through Friday from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.Sincerely,TruthFinder Support Team

• Review fromRobert G

  Date: 07/23/2025

  1 star
  Total scam. Paid for membership to obtain my own report. Was unable to access it after I ordered because it could not verify my identity, even though all of the information I entered was correct and up to date. I kept getting notifications that my report was ready and tried to access through my reports page on my account. It sent me a text and email verification to confirm my identity, only to say we can't verify it. Tried to get a refund because I could not even view the report. **************** was rude and said that they can't refund because I violated their terms of use because I told them I was going to view my report so that I did not have any surprises when applying for an apartment. Said that was for business purposes. So if I view my report for myself, but share it with no one that's a violation of the terms of use. So basically anyone looking at their report violates their terms of use. So you pay to view your report but then it's a violation if you attempt to view it. Scam scam scam
  

  Truthfinder

  Date: 07/24/2025

  Dear ******,Thank you for being a TruthFinder subscriber. Your membership was recently identified as being used for a prohibited purpose under the Fair Credit Report Act. Please be advised that TruthFinder is a public records search service, our services are not to be used for any business purpose or Fair Credit Report Act purpose including:to make decisions about or in connection with hiring, promoting, reassigning, or continuing to employ any person, including current or potential volunteers and household employees such as childcare workers, contractors, or home health aides;to make decisions about or in connection with renting or selling a house, apartment, or other residential property to any person;to make decisions about or in connection with lending money or extending credit to any person;in connection with the underwriting of insurance;for any purpose related to any eligibility determination about a person; or for any other purposes that would require FCRA compliance.For more information, please review our Terms of Use.We have a zero tolerance policy for such use. Your account has been canceled and a refund processed in full (up to 12 months due to system limitations). Your refund was issued immediately, but please allow 3-5 business days for the refund to reflect.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,TruthFinder Support