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Average of 469 Customer Reviews
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Review fromSam H
Date: 09/12/2022
1 starTotal sham. Don't provide reports you paid for, take your money and run for the hills. This review about Truthfinder is ************ AWAY Avoid TruthFinder at ALL COSTS when it comes to background checks and Truthfinder.
Truthfinder
Date: 09/14/2022
Dear ***,We are sorry to hear that you had trouble accessing your report. We strive to ensure that our reports are immediately available to our customers. When a technical issue occurs, customers can find immediate assistance by visiting our help page, calling our customer support at ************ during our regular business hours, or contacting us via email at [email protected] at any time. After further review, we see that you were able to reach our customer support line on September 12, 2022. We have verified that your account was cancelled and all charges have been reversed. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromDebbie R.
Date: 09/06/2022
1 starYou have tarnished my name. There is false information on my report that I was charged with theft two times. I was not even in the state that it was reported in, and have NEVER been chat with theft! As an accountant, this is extremely damaging to my reputation!There should be negative stars for your business.Truthfinder
Date: 09/09/2022
Dear ******,Here at TruthFinder, we hold the utmost respect for each individual's privacy, and I apologize for any inconvenience you may have experienced due to our services. Our information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain.We have removed your report. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromMark N
Date: 08/31/2022
1 starTypical dark pattern website. It is mostly just a bait and switch.Truthfinder
Date: 09/01/2022
Dear ****,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromColin B
Date: 08/28/2022
1 starThis is a scam. I ran a background check on myself because I was curious to see what anyone running a check on me would see and the results were pathetic. I'd say 80% of the info was wrong, 10% was wildly outdated, 5% was correct but super incomplete and about 5% was accurate. This is one of the biggest wastes of money I've encountered recently. Do yourself a favor and skip their service. It's trash.Truthfinder
Date: 08/31/2022
Dear *****,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromPatricia N
Date: 08/28/2022
1 starI am 73. Not tech savvy. Asked for a refund ** I couldnt apply the program. They never answered me. I just wasted my money.Truthfinder
Date: 08/31/2022
Dear ********,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromRobert S.
Date: 08/26/2022
1 starThe information they had on me was the accomplishments of another person. They claim to get the data from the government, but no explanation why my account, at best a quarter correct. What was right was outdated, so they must not update frequently or have humans viewing where the information is going. If my information was so wrong, I can't believe what they have written about others. This site is a waste of money.Truthfinder
Date: 08/29/2022
Dear ******,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportRobert S.
Date: 08/29/2022
Thanks for not having me pay for information that is not the truth or accurate. Maybe just change your name to facts possibly associated with someone because the truth is a bit overreaching for the website. You have all my ex-wife's dead grandparents living with her, and the government updated those records years ago. You cant own up to what you are, but I guess the possible truth would not obtain as many users. Keep up ********************* should be skeptical about anything your organization has obtained and displayed under the term truth. A further example, the car you have my ex driving was totaled in 2016, but I guess you don't get information on registrations which begs the question, how did you know about the car in the first place? Maybe your sources are questionable too?Review fromMonique D
Date: 08/24/2022
1 starThey had an old charge listed for a family member of mine. The charge was dismissed the next day and expunged a few days later by the judge. This was over a year ago. However Truthfinder has it listed as a conviction and is still showing on their site. It was a charge not a conviction. Expunged means it is not supposed to be available for the public to see, and Truthfinder refuses to remove it. In addition, they have people linked as family members that we've never heard of and inaccurate emails, addresses and phone numbers for me and other family members. Total waste of time. They really need to change their name.Truthfinder
Date: 08/26/2022
Dear *******,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.** order to complete your request, I need additional information to verify the correct background report. Please keep in mind that we do not remove *** offender location data and that your name could still appear as a possible relative or associate in another individuals background report. Additionally, in order to process your expunction, we will need to request the provided documents. An agent will reach out to you shortly to request the necessary documents.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportTruthfinder
Date: 08/26/2022
Dear *******,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.** order to complete your request, I need additional information to verify the correct background report. Please keep in mind that we do not remove *** offender location data and that your name could still appear as a possible relative or associate in another individuals background report. Additionally, in order to process your expunction, we will need to request the provided documents. An agent will reach out to you shortly to request the necessary documents.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromCheryl P
Date: 08/24/2022
1 starI tried truthfinder, a free trial, had to give my credit card of course. I did a background check on myself, the first thing that happened is that if you want a complete background check then you pay extra for PDF'S, telephone numbers, email address ect so it turns out you pay a lot more than they they tell you.... and most of the information regarding me was incorrect. if you try this check yourself first. I can ked my subscription the same day as I started it, igot a cancelation email the same day and what do you know my card has been charged...I don't know about all the great reviews. But my experience makes me see Truthfinder as a scam...Truthfinder
Date: 08/26/2022
Dear ******,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromian w
Date: 08/16/2022
1 startrying to cancel has failed many times i keep getting charged their excuse is they outsource to somebody else so its my problem to find them but will not provide any informationTruthfinder
Date: 08/18/2022
Dear Ian,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page, and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.When you cancelled your subscription online on May 25, 2022, only one of the subscriptions was cancelled. The subscription for Unlimited Internet Monitoring remained in place and the billing continued for that service.I can confirm that the Unlimited Internet Monitoring subscription was cancelled on August 8, 2022, and no further charges will be incurred. Additionally, I have refunded your account for all charges that were processed from May 2022 through today.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support
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