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Average of 467 Customer Reviews
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Review fromTerri W
Date: 01/16/2023
1 starI thought I could cancel this anytime! But they have continued to charge my account. I only wanted one month. I am contacting PayPal To seek restitution. I want my money refunded and this contract cancelled. I have already asked one time!
Truthfinder
Date: 01/17/2023
Dear *****,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels. As a courtesy, we have cancelled all memberships and refunded the two recurring charges on this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromLori R
Date: 01/02/2023
1 starSigned up for a one month subscription and then they continued to charge me. Also they do not respond to communication attempts. BTW the info you receive isnt anything u dont probably already know!Truthfinder
Date: 01/03/2023
Dear ****,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromScott M
Date: 12/29/2022
1 starI did a search on the Truthfinder website, paid for want I believed was a one-time fee for the search. Months later, I discovered that they had automatically signed me up for a "subscription" and started charging my credit card for the ongoing service. From y perspective they practice deceptive business practices.Truthfinder
Date: 01/03/2023
Dear *****,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromGina D.
Date: 12/27/2022
1 starTOTAT SCAM!!! I emailed them and told them that I wanted my account cancelled and to return my money ASAP and they continued to charge my account!! I am now filing a report with my CC company and leaving reviews wherever I can for these fraudulent people! BUYER BEWARE!!Truthfinder
Date: 12/29/2022
Dear ****,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made via email or phone; however, we do see a successful online cancellation request on December 21, 2022. As a courtesy, we have refunded the charge that took place on December 20, 2022 and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromJohn S
Date: 12/16/2022
1 starTotal Scam!They say its a one time charge, but then they trick you and keep charging your card each month.Truthfinder
Date: 12/17/2022
Dear *****************,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromPatrick H
Date: 12/14/2022
1 starI did not approve of my information to be added to this site and while I know it "gathers" information from other sources, the information provided is completely false. Additionally, it has also put me in a situation where I've had to explain that the information provided on background checks is false - this has led to me either not being accepted for jobs or having to explain that the information is not valid and somehow show proof. It's exhausting and it's affecting my livelihood. I am requesting that all of my information be removed from the site immediately. I do not give consent to use my information at all. Please remove my information immediately.Truthfinder
Date: 12/20/2022
Dear *******,TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.Unfortunately, we were unable to identify a report or validate your identity based on the information provided. If you are able to locate the result corresponding to you on one of the sites, please take a screenshot of that result and email it to us at [email protected]. Also, please provide other email addresses or phone numbers that you may have used to help validate your identity. That information will only be used to process your request.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromJaimie G
Date: 12/09/2022
1 starDon't waste your money. The report gives you information you can get on your own. They also stated you could cancel anytime. I canceled the next day and they charged me 30 days later for my subscription. A subscription I had canceled. It's a scam!!!!!!!Truthfinder
Date: 12/11/2022
Dear ******,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels prior to the renewal date. As a courtesy, we have cancelled all memberships and refunded this account, in full, back to the payment option used to enroll. No further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. Sincerely,TruthFinder SupportReview fromExplorer B
Date: 12/06/2022
1 starPlease don't waste your money, they are a complete scam. I tried to find an old marriage certificate and divorce papers. The site did not even have my correct birthdate. (and I have a very unique name) It was baffling to me just how wrong the info was. They did not even get correct info right (such as LinkedIn) The other scam is that they charge you another 4 dollars processing fee to access your record once you pay up to view.Truthfinder
Date: 12/09/2022
Dear *******, While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. Sincerely,TruthFinder SupportReview fromJoanne S
Date: 11/28/2022
1 starI paid $30 out of curiosity to see what would come up on my own report. 10+ errors including easily searchable information such as my date and year of birth. You are also bombarded with upsell options after the $30, including having to pay to download the report, and more upsell attempts as you sort through your results. Not worth the one-time $30 fee, and certainly not worth an ongoing $30 fee. Clearly, I'm not the only one experiencing such disappointing results. Maybe instead of a lengthy response to your unreliable (and not free) product your time would be better invested improving your product.Truthfinder
Date: 12/01/2022
Dear ******,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. Sincerely,TruthFinder SupportReview fromRob H
Date: 11/18/2022
1 starThis site is NOT Free!Do NOT believe their statement, or statements by other sources which may appear reputable. This site is NOT Free at all! Just like all the other sites, you jump through many hoops, wait patiently, then when your report is finally ready you are asked to provide credit card information. Do not waste your time as I did.Truthfinder
Date: 11/20/2022
Dear ***********************,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support
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