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Average of 488 Customer Reviews
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Review fromRyan P
Date: 08/14/2025
1 starDON'T WASTE YOUR TIME OR MONEY.After signing in to truthfinder.com, I was only able to search for 2 background checks before being locked out of my account. For the $30 spent, I was signed in for about 10 minutes. My account was supposed to last a month. After multiple emails and claims filed, I was left with no account access and no refund.
Truthfinder
Date: 08/15/2025
Dear ****,We apologize for any issues you may have experienced with your TruthFinder account.Our customer support team is happy to assist you with our services; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you. The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at [email protected], and we will be happy to assist you in resolving this matter collaboratively.Review fromJohn M
Date: 08/11/2025
1 starThese people are absolute LIARS! They advertise that it is FREE, but it ISN'T. You go through all the steps and when you get to the end, they want payment before they show you the report. LIARS! They should be prosecuted for false advertisement!!!Truthfinder
Date: 08/12/2025
Dear ****,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromDeborah R
Date: 08/06/2025
1 starThey interrupt my listening with targeted ads that are a pack of lies violation of my rights to privacy and spreading misinformation. I plan to proactively seek evidence they are sharing my personal data.Truthfinder
Date: 08/07/2025
Dear *******,Based on the information provided, it has been determined that you are receiving Push Notifications or ******** You opted in to receive these notifications by clicking "Allow" when prompted on our website.Unfortunately, we are unable to disable these types of notifications ourselves; they MUST be disabled on the actual device that the pop-up notifications are being sent ***** unsubscribe from push notifications, you may follow the instructions below using the exact browser or device that is receiving them.Go to **************************************************** the Unsubscribe button to stop receiving push notifications from Truthfinder.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromMartha M
Date: 08/06/2025
1 starTotal scam. They make it difficult to cancel and keep billing you after you have tried to cancel. I had to cancel my charge card Do Not share information with them. Report them to law enforcement in your state and in **********.Truthfinder
Date: 08/07/2025
Dear ******, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged.Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.We have cancelled all memberships and refunded ******** account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromWendy P
Date: 08/01/2025
1 starI to ask why there is an extra $7.99 charge on my account, in addition to the regular monthly charge. She stated (10 times because I couldn't understand her through her strong accent) that the extra charge was for searching for a report by using an email. Firstly, I never search with emails, only names and address.Secondly, the person she claims I searched for using their e-mail was for my deceased mother who passed 10 years ago. She said she could see the e-mail at her end that I used. This was a total lie because my mother never had a computer, cell phone or an e-mail. The e-mail she said she was looking at was totally made up. She did refund the xtra service that she said I used, and never ordered, by the way.Truthfinder
Date: 08/04/2025
Dear *****,Thank you for your feedback. Wed like to clarify that TruthFinder offers separate report typessuch as email, phone, and address lookupswhich each carry their own individual charges. Downloading a PDF report is also an optional feature with a clearly stated fee.These charges are disclosed both at signup and again before completing each individual purchase. We make this information available up front so customers can make informed decisions before agreeing to any charges.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromDayna B
Date: 08/01/2025
1 starWhat an absolute scam. They waste your time, use scare tactics and are all in all extremely toxic.Truthfinder
Date: 08/04/2025
Dear *****,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromwendy k
Date: 08/01/2025
1 starTheir "information" is completely incorrect. People i know personally and Myself that I searched for, the info they had was completely wrong and misleadingTruthfinder
Date: 08/04/2025
Dear *****, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. We have cancelled all memberships and refunded NAMEs account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromWilliam W
Date: 07/30/2025
1 starThe site is totally bogus. After paying there is no accessibility possible. Instead all you get is a circular advice to try again your LOGIN, or reset your password, or the problem must be on your end. They won't return my payment. I've wasted so much time and energy. What a rip-off.Truthfinder
Date: 07/31/2025
Dear *******,Thank you for sharing your concerns. We're sorry to hear about the trouble you experienced and appreciate the chance to clarify.Our records indicate that you were billed a pending charge of $4.24, which has since been reversed. No additional charges were processed to your account. Please allow 35 business days for the reversal to reflect, depending on your financial institution.Additionally, we do see that your account was actively used, with over ************************ the past few days. We're sorry if there was any confusion around login access, and we understand how frustrating technical issues can be. While occasional errors may occur due to browser settings or device-specific problems, our team is always available to troubleshoot and help restore ********* a courtesy, we have canceled your membership to ensure no future charges, and you will retain access through the remainder of your billing period.If you have further questions or need help accessing your account, please dont hesitate to contact our Customer Support team at ************. Were available Monday through Friday from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.Sincerely,TruthFinder Customer Support TeamReview fromIan W
Date: 07/30/2025
1 starIt's a bait and switch scam. While looking for my own information. It kept giving these ominous loading screens and acting like it's finding things. But in reality, it's just a loading screen coded in. It's not searching anything at all. It eventually said I had criminal reports. When I clicked and bought to see what fake information they had. The criminal notices disappeared and I had a empty profile with nothing interesting. They claimed I had records, but after purchase, had nothing. It's a bait and switch scam. I requested a refund for wrong information and got my money back.Truthfinder
Date: 07/31/2025
Dear ****,Thank you for your feedback. We're sorry to hear about your experience and appreciate the opportunity to ********** disclosed in our Terms of Use, the information in our reports is compiled from various public records and third-party data providers. While we strive to deliver accurate and relevant data, there are occasional limitations due to the nature of public records, and some discrepancies or incomplete results may occur. We always recommend using our reports as a starting point for further investigation rather than a sole source of truth.We understand how frustrating it can be when the results do not meet expectations. It appears that youve already requested and received a refund, which were glad to hear was resolved.If you have any further concerns or if you'd like us to review the matter more closely, please contact our Customer Support team at ************. We're available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.Sincerely,TruthFinder Customer Support TeamTruthfinder
Date: 07/31/2025
Dear ****,Thank you for your feedback. We're sorry to hear about your experience and appreciate the opportunity to ********** disclosed in our Terms of Use, the information in our reports is compiled from various public records and third-party data providers. While we strive to deliver accurate and relevant data, there are occasional limitations due to the nature of public records, and some discrepancies or incomplete results may occur. We always recommend using our reports as a starting point for further investigation rather than a sole source of truth.We understand how frustrating it can be when the results do not meet expectations. It appears that youve already requested and received a refund, which were glad to hear was resolved.If you have any further concerns or if you'd like us to review the matter more closely, please contact our Customer Support team at ************. We're available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.Sincerely,TruthFinder Customer Support TeamReview fromDennis O
Date: 07/29/2025
1 starUnethical, disgusting behavior by this company. Wasted 45 minutes of my life answering questions and waiting for their snail-like system to process the answers. This is after signing up for a "free" account and being led to believe that I was going to see the report that I was creating, and all of the "shocking" information it would reveal. Then, they inform me that the membership is $30 per month and no reading reports without it. They know exactly what they are doing and the fact that the BBB gives them an A+ rating without investigating their unethical practices tells me all I need to know about how corrupt and toothless the BBB has become. Absolutely disgusting!Truthfinder
Date: 07/31/2025
Dear ******,Thank you for taking the time to share your feedback. Were sorry to hear about your frustration and would like to offer some clarification.TruthFinder does not offer a free service. Our platform compiles data from multiple public record sources to generate detailed reports, which requires ongoing maintenance, licensing fees, and infrastructure costs. While the underlying information may be publicly available, we aim to present it in a streamlined and accessible way to help users find what theyre looking for more efficiently.We strive to be transparent about our billing from the start. Before any purchase is finalized, customers are shown a clear breakdown of the membership options and are required to acknowledge the terms before proceeding. Our pricing and billing details are available at www.truthfinder.com/pricing, and our Terms of Use can be reviewed at www.truthfinder.com/terms-of-use.If you have further concerns or feel that your experience didnt meet expectations, wed appreciate the opportunity to make things right. Please reach out to our Customer Support team at ************ or email us at ******************************** We're available Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.Sincerely,TruthFinder Customer Support TeamTruthfinder
Date: 07/31/2025
Dear ******,Thank you for taking the time to share your feedback. Were sorry to hear about your frustration and would like to offer some clarification.TruthFinder does not offer a free service. Our platform compiles data from multiple public record sources to generate detailed reports, which requires ongoing maintenance, licensing fees, and infrastructure costs. While the underlying information may be publicly available, we aim to present it in a streamlined and accessible way to help users find what theyre looking for more efficiently.We strive to be transparent about our billing from the start. Before any purchase is finalized, customers are shown a clear breakdown of the membership options and are required to acknowledge the terms before proceeding. Our pricing and billing details are available at www.truthfinder.com/pricing, and our Terms of Use can be reviewed at www.truthfinder.com/terms-of-use.If you have further concerns or feel that your experience didnt meet expectations, wed appreciate the opportunity to make things right. Please reach out to our Customer Support team at ************ or email us at ******************************** We're available Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.Sincerely,TruthFinder Customer Support Team
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