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Average of 495 Customer Reviews
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Review fromrichard m
Date: 11/13/2023
1 starI am being double billed. It looks like it is a business practice very shady.The FTC now has a new division dedicated to this type of hustle. They came at my company and we cast 150k per month to fohhh. I am in month 9. I suggest some calm and walk me through your logic. I am giving you a chance to make things right. It would be a great idea to get back to me early before my weekiy call with FTC
Truthfinder
Date: 11/16/2023
Dear *******,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromDelores C
Date: 11/10/2023
1 starShe is in jail and I did not receive the services as advertised. I would gi e them less than a 1 star ?? if if I could.Truthfinder
Date: 11/15/2023
Dear *******,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportTruthfinder
Date: 11/15/2023
Dear *******,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromJoseph O
Date: 11/10/2023
5 starsAwesome website found information about myself that I didn't knowReview fromJay D
Date: 11/10/2023
1 starThey start out by luring to you then all they want is your money a complete waste of time sad how they lieTruthfinder
Date: 11/15/2023
Dear *************,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportTruthfinder
Date: 11/15/2023
Dear *************,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromAmy L
Date: 11/08/2023
1 starDeceptive practice of having you spend tons of time entering info and waiting for a report to be compiled, and then hitting you with a request for payment before you can see the report. I was expecting that, though, and was willing to pay the $28. Two points on that - if you go through the whole process and then wait a while before paying the $28, they'll send you an email taking 50% off, so you get the report for $14. Also, know that you are purchasing a monthly subscription, so they will charge your card at $28 per month (not the discounted rate they offered for the first month) every month unless you cancel, which I did immediately.In addition, the report is not very good. Lots of inaccuracies and omissions.Truthfinder
Date: 11/09/2023
Dear ***,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.We have cancelled all memberships and issued a reversal back to this account through the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromZackery M
Date: 11/02/2023
1 starThis company is trash they take forever to process information making you think they will get it to you and then just try to get money from you Don't waste your timeTruthfinder
Date: 11/07/2023
Dear ***********************************,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromMatthew S
Date: 10/26/2023
1 starThis is a total waste of time and a scam!! I used myself just out of curiosity and after going through everything and answering the questions it finally comes to the end and then requires some form of payment in order to receive and read the results. Why dont they let you know up front that its going to be almost $30 for a one month membership that you have to sign up and pay for in order to receive and read the report!!?? Seems like a very dishonest business practice! The old bait and switch scam!! Please dont waste your time or money with this website and or company. The funny thing is that I have yet to read one single positive review about this website and from what I have read in addition to the bait and switch scam there seems to be a lot of wrong information about the people theyre looking up. That is not a good practice at all because theyre going to cause problems for people with their jobs and or relationships with loved ones and family members!! Very shady and just a huge waste of time and a scam!!Truthfinder
Date: 10/30/2023
Dear *******,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Additionally, please be advised that TruthFinder is a public records search service. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromMarilyn C
Date: 10/22/2023
1 starIn order to submit my comments I had to give it 1 star.It was brought to my attention Truthfinder deems me a convicted felon who was sentenced.NOT TRUE AT ALL! I now know why job offers fell thru.Thankfully, my current employer brought it to my attention. I want the information removed immediately.My middle initial is incorrect & half of my supposed relatives,Ive never heard of.This site has totally defamed my name & removing my information is only the first step to right their horrible wrong.*****************************Truthfinder
Date: 10/25/2023
Dear *******,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.After a thorough investigation, we were unable to locate a report with the information provided. In order to meet these expectations, we request all applicable information listed below that you *** have used to help validate your identity:Email addresses, Physical addresses Phone numbers That information will only be used to process your request. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportTruthfinder
Date: 01/11/2024
Dear *****************************,We gather the information in our reports from numerous third-party data providers and publicly available sources, and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time, as we explain in our Terms of Use. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose.Please be advised that TruthFinder is a public records search service. Our services are not to be used for any business purpose or Fair Credit Report Act purpose, including:1. to make decisions about or in connection with hiring, promoting, reassigning, or continuing to employ any person, including current or potential volunteers and household employees such as childcare workers, contractors, or home health aides;2. to make decisions about or in connection with renting or selling a house, apartment, or other residential property to any person;3. to make decisions about or in connection with lending money or extending credit to any person;4. in connection with the underwriting of insurance;5. for any purpose related to any eligibility determination about a person; or 6. for any other purposes that would require FCRA compliance.For more information, please review our Terms of Use.We have a zero-tolerance policy for such use. If you believe you have information regarding a potential violation of our Terms of Use, please give us a call or send an email with additional details to our customer care team at ******************************* so that we can investigate this matter.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromJake H
Date: 10/17/2023
1 starA complete waste of time and money. trying to look pull a detailed and accurate backround check on my self, and after a myriad of faux timers, leading statements telling me how shocked i am going to be about this "report", and charging me once for a whole month of membership and another charge for downloading the "report" , I received the most half cooked "report" with my basic information that I either provided or could have, lots of inaccurate info. Like 4 pages of sexual offenders in my area, that I, one didn't request, and two could just look up online for free if I was inquiring. All the information I actually wanted "could not be found", including something as simple as place of birth? complete scamTruthfinder
Date: 10/19/2023
Dear ****,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.We have issued a full reversal back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromDan N
Date: 10/11/2023
1 starI was a victim of a scammer.I researched all I could find out about the scammers. They trusted me as well and I have their phone number and they will talk with me. I am was looking to get more information on Truthfinder. They show you things they are searching and make you think they found information. Like a Mug shot.I wanted to see the *** report so I gave my credit card. Big mistake. I was charged for many things. A total of $29 and change. I then got the report. Truthfinders had less information then what I found own my own. I immediately canceled my subscription. I had to cancel three separate subscriptions. This was just as bad as the Scammers I was researching. *** DO NOT WASTE YOR TIME OR MONEY ****Truthfinder
Date: 10/13/2023
Dear *******************,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder Support
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