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Average of 488 Customer Reviews
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Review fromJames K
Date: 09/10/2025
1 starSeveral weeks ago I was curious about what was on my personal profile out in computerland. I somehow came across Truthfinder, and started to go through the pages. When I realized it cost money, I didn't want to persure it, and stopped immediately. Since then, I get daily emails sent to my box, and I can't get them to stop. I've told them firmly to stop, and get something like "We're very busy. Someone will contact you shortly." They haven't contacted me, and haven't stopped sending the emails. Never do business with them!!
Truthfinder
Date: 09/11/2025
Dear *****, Thank you for your inquiry regarding the email you received. Pursuant to the TruthFinder Privacy Policy, by submitting your email address through our site, you consented to receive communications from TruthFinder, our affiliates, and select third parties, which may include promotional offers unrelated to TruthFinder.Customers can opt out of receiving these types of messages at any time by clicking the Unsubscribe link located at the bottom of each email.We have gone ahead and unsubscribed your email address from receiving future emails from TruthFinder.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromCarissa W
Date: 09/08/2025
1 starWaste of time and money. They take your money and give you information you can get free. They don't give refunds even if you try and cancel same day. Its not worth it.Truthfinder
Date: 09/10/2025
Dear *******,As disclosed in our Terms of Use and within our reports, we compile information from a variety of third-party data providers and publicly accessible sources. Because of this, the information may not always be completely accurate or up to date. Discrepancies can occasionally occur, which is why we encourage our members to use a report as a starting point for their own diligence and follow up with any additional research they find necessary.Our records show that your membership was canceled online, and we did not receive any direct request from you regarding a refund. To ensure your concerns are fully addressed, we can confirm that your membership has been canceled and a refund has been issued back to the original payment method. Please allow 35 business days for the refund to appear, depending on your financial institution. No further charges will occur.If you have any additional questions, our ************* team would be glad to help at ************. We are available Monday through Friday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support TeamTruthfinder
Date: 09/10/2025
Dear *******,As disclosed in our Terms of Use and within our reports, we compile information from a variety of third-party data providers and publicly accessible sources. Because of this, the information may not always be completely accurate or up to date. Discrepancies can occasionally occur, which is why we encourage our members to use a report as a starting point for their own diligence and follow up with any additional research they find necessary.Our records show that your membership was canceled online, and we did not receive any direct request from you regarding a refund. To ensure your concerns are fully addressed, we can confirm that your membership has been canceled and a refund has been issued back to the original payment method. Please allow 35 business days for the refund to appear, depending on your financial institution. No further charges will occur.If you have any additional questions, our ************* team would be glad to help at ************. We are available Monday through Friday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support TeamReview fromJeff K
Date: 09/08/2025
1 starThis site is the worst so save your money. The information is wrong or out of date. You pay for a full report and get a partial, They charge you for things you did not order do to their terrible mobile app. They tell you that you can cancel items by phone or chat, TRY TO FIND CHAT ON THEIR WEBSITE. GOOD LUCK. IT IS EITHER VERY WELL HIDDEN OR DOES NOT EXIST!SAVE YOUR MONEY!!!Truthfinder
Date: 09/10/2025
Dear ****,As disclosed in our Terms of Use and within our reports, we compile the information from a variety of third-party data providers and publicly accessible sources. Because of this, the information may not always be fully accurate or up to date. Discrepancies can occasionally occur, which is why we encourage our members to use our reports as a helpful starting point and continue any follow-up research that meets their needs.We understand your concerns regarding charges and account management. To ensure resolution, we have canceled all memberships and refunded your account back to the original payment method. No further charges will occur.If you have any additional questions, our ************* team would be glad to help at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support TeamTruthfinder
Date: 09/10/2025
Dear ****,As disclosed in our Terms of Use and within our reports, we compile the information from a variety of third-party data providers and publicly accessible sources. Because of this, the information may not always be fully accurate or up to date. Discrepancies can occasionally occur, which is why we encourage our members to use our reports as a helpful starting point and continue any follow-up research that meets their needs.We understand your concerns regarding charges and account management. To ensure resolution, we have canceled all memberships and refunded your account back to the original payment method. No further charges will occur.If you have any additional questions, our ************* team would be glad to help at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support TeamReview fromSean A
Date: 09/06/2025
1 starFake loading screens (presumably to make you frustrated or ads), doesn't even work. TOTAL GARBAGE!Truthfinder
Date: 09/08/2025
Dear ****,Thank you for sharing your feedback. The loading screens you encountered are not advertisements or delays by design but part of the process while our system compiles records from multiple third-party data providers. Depending on the type of search, this can take additional time as the platform works to match and organize public information into a report.TruthFinder is a subscription-based service that consolidates publicly available records into an accessible format. While this information can be found across many different sources, it requires significant resources to collect and present it in a user-friendly way. Our aim is to provide thorough coverage at a reasonable cost.Details about billing and membership are always available at ******************************************* and in our Terms of Use at ******************************************************* do not hesitate to contact our customer service department at ************ with any further questions. We are available during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), Monday through Friday. Holiday hours may vary.Sincerely,TruthFinder Customer Support TeamTruthfinder
Date: 09/08/2025
Dear ****,Thank you for sharing your feedback. The loading screens you encountered are not advertisements or delays by design but part of the process while our system compiles records from multiple third-party data providers. Depending on the type of search, this can take additional time as the platform works to match and organize public information into a report.TruthFinder is a subscription-based service that consolidates publicly available records into an accessible format. While this information can be found across many different sources, it requires significant resources to collect and present it in a user-friendly way. Our aim is to provide thorough coverage at a reasonable cost.Details about billing and membership are always available at ******************************************* and in our Terms of Use at ******************************************************* do not hesitate to contact our customer service department at ************ with any further questions. We are available during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), Monday through Friday. Holiday hours may vary.Sincerely,TruthFinder Customer Support TeamReview fromMichele F
Date: 09/05/2025
1 starWaste of money. I found more information doing a ****** search.Truthfinder
Date: 09/08/2025
Dear *******,As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs.We have canceled your membership and refunded your account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday. Holiday hours may vary.Sincerely,TruthFinder Customer Support TeamTruthfinder
Date: 09/08/2025
Dear *******,As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs.We have canceled your membership and refunded your account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday. Holiday hours may vary.Sincerely,TruthFinder Customer Support TeamReview fromTracey B
Date: 08/25/2025
1 starThe information provided is not reliable. The search results failed to find at least two felony convictions with associated jail time, reported education that was not actually completed, reported 10 years of military service when the individual actually went AWOL, and reported his mother as a possible spouse. The felony convictions were in the public court records of the county where the individual was prosecuted. This information not provided was vital it identifying a financial fraudulent action taking place.Truthfinder
Date: 08/27/2025
Dear ******,As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs.We have canceled your membership and issued a refund back to the payment method used at enrollment. No further charges will be incurred.Please do not hesitate to contact our *************************** at ************ with any further questions. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support TeamTruthfinder
Date: 08/27/2025
Dear ******,As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs.We have canceled your membership and issued a refund back to the payment method used at enrollment. No further charges will be incurred.Please do not hesitate to contact our *************************** at ************ with any further questions. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support TeamReview fromKelly M
Date: 08/24/2025
1 starI signed up for a 30 day trial but was charged for 3 months. When I called to request a refund for the other 2 months, the person said they would need to forward my request because I was looking up a neighbor who I wanted to come into my house to feed my pets when I was out of town. Apparently, I'm not allowed to search people for that reason. Then 2 days later, they charged my account another $71 for additional 3 months.Truthfinder
Date: 08/27/2025
Dear *****,Thank you for being a TruthFinder subscriber. Your membership was recently identified as being used for a prohibited purpose under the Fair Credit Report Act (FCRA).Please be advised that TruthFinder is a public records search service; our services are not to be used for any business purpose or **** purpose, including: to make decisions regarding the hiring, promotion, reassignment, or continuation of any individual, including current or potential volunteers and household employees such as childcare workers, contractors, or home health aides; to make decisions regarding the rental or sale of a house, apartment, or other residential property to any person; to make decisions regarding the lending of money or the extension of credit to any person; in connection with the underwriting of insurance; for any purpose related to any eligibility determination about a person; or for any other purposes that would necessitate **** compliance. We have a zero-tolerance policy for such use.For more information, please review our Terms of Use, found at this link: *************************************************** also want to clarify your concerns about billing. TruthFinder does not offer a one-month or 30-day trial membership. At the time of enrollment, you selected a three-month membership plan, which resulted in a single charge for that period. There were no duplicate or second charges placed on your account. Following your request, we canceled the membership and issued a full refund back to the payment method used at enrollment. Depending on your financial institution, refunds typically post within 35 business days. No further charges will be incurred, and your account has been disabled to prevent any future access.If you have additional questions, please do not hesitate to contact our Customer Support team at ************. We are available Monday through Friday, 7:00 a.m. 4:00 p.m. Pacific Time (10:00 a.m. 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support TeamReview fromMaxine B
Date: 08/23/2025
1 starIt's been a bad experience with Truthfunder. I canceled my subscription in January of 2025. After complete review of my bank statements, this company owes me money. For 8 months they've collected a subscription fee of $28 plus for a service I do not get. This is wrong!!! This is not my first battle with this company but will be my last.Truthfinder
Date: 08/25/2025
Dear ******, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged.Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.We have already previously cancelled all memberships and refunded ******** account the max amount per company policy, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportTruthfinder
Date: 08/25/2025
Dear ******, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged.Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.We have already previously cancelled all memberships and refunded ******** account the max amount per company policy, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromMary S
Date: 08/19/2025
1 starIf I could leave 0 stars I would....once they got my credit card info.....there was a7.00 charge, a 7.99 charge, and then a ***** charge all within 24 hours!!!!!!! FOR WHAT?????????? I did 1 search, then when I called cusotmer support all they did was give me some double speak and never once addressed the issue....except if I didn't like it to cancel............REALLY JERKS!? And to make matters worse - ALL the information on the 1 search I did was public on the internet.REALLY!!!!! I don't think I've ever experienced such a rip off company!Truthfinder
Date: 08/22/2025
Dear ****,Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to separately agree to those terms prior to enrollment. Customers also receive confirmation emails for each order placed.Regarding the report content, as disclosed in our Terms of Use and within our reports, TruthFinder compiles information from a variety of third-party data providers and publicly available sources. Because we rely on these outside databases, the information may not always be accurate or complete. We encourage our members to use TruthFinder reports as a starting point for their own due diligence and to conduct any further inquiries they find helpful.That said, we understand your concerns and want to provide clarity. On August 9, 2025, you created an account for a ***** trial of our Unlimited Person Reports membership. As outlined during registration, trial memberships automatically renew unless canceled before the end of the trial. On August 14, 2025, the membership renewed into the full monthly plan, and you also activated the Unlimited Email Report Membership. These transactions account for the charges you mentioned.While we did not receive a call from you regarding this matter, you canceled your account online. As a courtesy, we have processed a refund of the most recent charges back to your original payment method, and no further charges will occur.We regret that your experience did not meet your expectations, and we appreciate the chance to address your concerns directly. If you have any additional questions, please contact our Customer Support team at ************, available Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support TeamTruthfinder
Date: 08/22/2025
Dear ****,Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to separately agree to those terms prior to enrollment. Customers also receive confirmation emails for each order placed.Regarding the report content, as disclosed in our Terms of Use and within our reports, TruthFinder compiles information from a variety of third-party data providers and publicly available sources. Because we rely on these outside databases, the information may not always be accurate or complete. We encourage our members to use TruthFinder reports as a starting point for their own due diligence and to conduct any further inquiries they find helpful.That said, we understand your concerns and want to provide clarity. On August 9, 2025, you created an account for a ***** trial of our Unlimited Person Reports membership. As outlined during registration, trial memberships automatically renew unless canceled before the end of the trial. On August 14, 2025, the membership renewed into the full monthly plan, and you also activated the Unlimited Email Report Membership. These transactions account for the charges you mentioned.While we did not receive a call from you regarding this matter, you canceled your account online. As a courtesy, we have processed a refund of the most recent charges back to your original payment method, and no further charges will occur.We regret that your experience did not meet your expectations, and we appreciate the chance to address your concerns directly. If you have any additional questions, please contact our Customer Support team at ************, available Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support TeamReview frompierce b
Date: 08/15/2025
1 starthe unlimited person report is a scam, they segment out phone lookups or address lookups. It's a bait and switch offering and 5 bucks more per type of lookup it should come with. They threatened to cancel my account when I asked, and I was already 1 step ahead, don't use.Truthfinder
Date: 08/18/2025
Thank you for being a TruthFinder subscriber. During sign-up, the subscription offered is for unlimited person and address searches, which include phone numbers and emails found within those reports. We also offer separate services that allow users to search directly by phone or email, but those are optional add-ons available at an additional cost.Please be advised that TruthFinder is a public records search service. We prohibit the use of the website for any non-personal purpose that involves a business transaction, which may include but is not limited to employment screening, tenant screening, or credit checks.After further review, we have determined that your membership was not being used in accordance with our Terms of Use. As a result, your account has been canceled, and a refund has been processed back to the payment method that was used to enroll.If you have any additional questions, please feel free to contact our customer service department at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support TeamTruthfinder
Date: 08/18/2025
Thank you for being a TruthFinder subscriber. During sign-up, the subscription offered is for unlimited person and address searches, which include phone numbers and emails found within those reports. We also offer separate services that allow users to search directly by phone or email, but those are optional add-ons available at an additional cost.Please be advised that TruthFinder is a public records search service. We prohibit the use of the website for any non-personal purpose that involves a business transaction, which may include but is not limited to employment screening, tenant screening, or credit checks.After further review, we have determined that your membership was not being used in accordance with our Terms of Use. As a result, your account has been canceled, and a refund has been processed back to the payment method that was used to enroll.If you have any additional questions, please feel free to contact our customer service department at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support Team
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