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Average of 495 Customer Reviews
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Review fromFf F
Date: 04/14/2024
1 starThis is a POS company that only wants your credit information. If you pay they don't even have accurate info.
Truthfinder
Date: 04/15/2024
To Whom It May Concern:TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.We gather the information in our reports from numerous third-party data providers and publicly available sources, and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time, as we explain in our Terms of Use. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportTruthfinder
Date: 04/15/2024
To Whom It May Concern:TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.We gather the information in our reports from numerous third-party data providers and publicly available sources, and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time, as we explain in our Terms of Use. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromKate L
Date: 04/10/2024
1 starHorrible scam. I paid for a basic report and was signed up for subscription with my knowledge. Never received an invoice but kept getting charged monthly. Such a waste and scam- buyer beware!!! They are the worst!Truthfinder
Date: 04/11/2024
Dear ****,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromPaula H
Date: 04/08/2024
1 starI was never allowed to download my report. I will not use this company againTruthfinder
Date: 04/09/2024
Dear Paula,
After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The Paypal email address or Paypal Transaction ID number
Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportReview fromMelody K
Date: 04/04/2024
1 starNeeded marriage info. Marriage info wasnt on report. False info and I wouldnt have purchased membership if they hadnt lied.Truthfinder
Date: 04/05/2024
Dear ******,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose.Lastly, we have issued a reversal to this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromAlex S
Date: 04/04/2024
1 starI went to delete my personal data from their site, which guided me to people connect. I've signed up for the people connect supression tool in the past, but now it shows that no profiles are matching, despite truthfinder is still advertising my data, and that i cannot opt out in any way.This business is stealing data and is not willing to remove them, s**** truthfinderTruthfinder
Date: 04/04/2024
Dear ****,TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.We have removed the report for [NAME]. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromMichelle S
Date: 04/03/2024
1 starThe site worked fine until it took my money. Then I couldn't use it. None of the reports would come up and when you try and cancel it stays on a loading screen making it impossible. I tried calling their number and got hung up on.Truthfinder
Date: 04/04/2024
Dear ********,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose.Lastly, we have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview frombetty o
Date: 04/03/2024
2 starsafter you cancel they keep billing every month so watch outTruthfinder
Date: 04/04/2024
Dear *****,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromElizabeth Y
Date: 04/03/2024
1 starThe truth is, Truthfinder are absolute liars and scammers, given that they charged me for finding my nephew, but never found him, and forwarded "supposedly" a report, with attachment. There was NO PDF and the report was 100 % NOT THERE. Attempts to contact them went without any response. Absolute truth is that truthfinders are THIEVES. It will be necessary to go to my bank and dispute the charge (and ongoing charges, which they are very vague and NOT upfront about ---thereby, their charges can easily be disputed by the bank. as they did NOT deliver anything for my payment, but sent an email attached report (which pdf that was absent). Thus, disputing charges because the service was NOT provided, will not be an issue with the bank, because bankss do NOT appreciate FRAUD.Truthfinder
Date: 04/08/2024
Dear Elizabeth Yuster,
When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
In addition, you are welcome to contact our support team either by email at [email protected] or by phone at (800) 699-8081. We will be able to assist you in obtaining the PDF download of the report you have requested.
Your TruthFinder membership has been cancelled and fully reimbursed. There will be no additional charges.
Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportReview fromRosalyn T
Date: 04/02/2024
1 starCharged for a subscription despite trying to cancel via email the day before .Truthfinder
Date: 04/03/2024
Dear *******,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we located an email that you sent on April 1, 2024, requesting cancellation. At that time, we responded to let you know that we were unable to locate an account with the email address provided, and we requested additional information. We did not receive a response.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromSuzanne K
Date: 04/01/2024
1 starI was charged for months I did not know.When I realized, it was difficult to cancel.I was charged for 3 months unknowingly.Truthfinder
Date: 04/02/2024
Dear *******,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels until March 31, 2024.As a courtesy, refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support
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