Reviews

Review Details

• Review fromChelsea S

  Date: 10/04/2025

  1 star
  This was completely fraudulent. ****** were stolen out of my account. Im ****** tf off. This is ridiculous Im so sick of all the scamming. I just want my f****** money back. Im not rich and this whole situation that I just woke up to just put me in a bad situation
  

  Truthfinder

  Date: 10/06/2025

  Chelsea,Were truly sorry to hear about the stress and frustration youre experiencing. We understand how upsetting unexpected charges can be, especially when they affect your finances.Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.Our customer support team is happy to assist you; however, we were unable to locate an account based on the information in your review. To investigate and resolve this issue, please have the following information ready when you contact us: First and last name used on the account Email address registered First 6 and last 4 digits of the card used ****** email address or transaction ID (if applicable)Once we have that information, we can immediately look into the charge and work toward a resolution.Please contact our Customer Support team at ************. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), and well be glad to assist you further.TruthFinder Support
  

  Truthfinder

  Date: 10/06/2025

  Chelsea,Were truly sorry to hear about the stress and frustration youre experiencing. We understand how upsetting unexpected charges can be, especially when they affect your finances.Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.Our customer support team is happy to assist you; however, we were unable to locate an account based on the information in your review. To investigate and resolve this issue, please have the following information ready when you contact us: First and last name used on the account Email address registered First 6 and last 4 digits of the card used ****** email address or transaction ID (if applicable)Once we have that information, we can immediately look into the charge and work toward a resolution.Please contact our Customer Support team at ************. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), and well be glad to assist you further.TruthFinder Support

• Review fromJacqueline M

  Date: 10/04/2025

  1 star
  Im disappointed that I spent so much money on this service. The info that I found, I had already accessed thru public records. Including phone *************** addresses. It's completely unnecessary to purchase add-ons for such information, at $10 each. Beware, subscription will automatically charge & unless you read the fine print & select the appropriate options, you could be automatically charged at the 'yearly' rate. Be sure to cancel on time! In addition to truthfinder's costly ********************* of free, public information - a lot of what's listed is inaccurate. I was very surprised to see the ********************* of major inaccuracies. Overall, I DO NOT recommend. I wasted almost $30 to access free records. Times are tough. I suggest searching the necessary state's government agencies by simply googling, for example, "Florida free court case search." Truthfinder does not offer more elaborate reports than what you will find using this method. Plus, the results are questionable bc of the inaccurate information.
  

  Truthfinder

  Date: 10/06/2025

  Dear **********,As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources. Because this data originates from those external sources, the information may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally occur, as outlined in our Terms of Use. We encourage our members to use the report as a starting point for their own diligence and follow up with additional research where needed.We understand your concerns regarding billing and add-on purchases. We have cancelled all memberships associated with your account and refunded your payment back to the original method used at enrollment. No further charges will be incurred.If you have any additional questions or need further assistance, please contact our customer care department at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.Sincerely,TruthFinder Support
  

  Truthfinder

  Date: 10/06/2025

  Dear **********,As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources. Because this data originates from those external sources, the information may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally occur, as outlined in our Terms of Use. We encourage our members to use the report as a starting point for their own diligence and follow up with additional research where needed.We understand your concerns regarding billing and add-on purchases. We have cancelled all memberships associated with your account and refunded your payment back to the original method used at enrollment. No further charges will be incurred.If you have any additional questions or need further assistance, please contact our customer care department at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.Sincerely,TruthFinder Support

• Review fromLionel Jospin P

  Date: 10/03/2025

  5 stars
  We are very satisfied for the service ! We are Very happy and proud with pleasure

• Review fromMartha R

  Date: 10/01/2025

  1 star
  I am unable to open my report. It just circles back to verifying and tells me to close out. Waste of money.
  

  Truthfinder

  Date: 10/03/2025

  Thank you for bringing this to our attention, ******. We sincerely apologize for the frustration you experienced while trying to access your report. Here are a few troubleshooting steps that may help resolve the issue:Refresh or restart your browser.Make sure your browser is up-to-date.Check that cookies are enabled in your browser settings.Clear your browsers cache and cookies in your browsing history.If using multiple devices, try disabling any VPNs or firewalls that may interfere with access.If the problem continues, please dont hesitate to contact our Customer Support team at ************. Our team is available Monday through Friday, 7:00 a.m. 4:00 p.m. PT (10:00 a.m. 7:00 p.m. ET), and well be happy to assist you further to ensure you can access your report. If you still need help, would like to cancel your account, or would like us to review your billing, our team can take care of that for you as well.Sincerely,TruthFinder Customer Support Team
  

  Truthfinder

  Date: 10/03/2025

  Thank you for bringing this to our attention, ******. We sincerely apologize for the frustration you experienced while trying to access your report. Here are a few troubleshooting steps that may help resolve the issue:Refresh or restart your browser.Make sure your browser is up-to-date.Check that cookies are enabled in your browser settings.Clear your browsers cache and cookies in your browsing history.If using multiple devices, try disabling any VPNs or firewalls that may interfere with access.If the problem continues, please dont hesitate to contact our Customer Support team at ************. Our team is available Monday through Friday, 7:00 a.m. 4:00 p.m. PT (10:00 a.m. 7:00 p.m. ET), and well be happy to assist you further to ensure you can access your report. If you still need help, would like to cancel your account, or would like us to review your billing, our team can take care of that for you as well.Sincerely,TruthFinder Customer Support Team

• Review fromAlma K

  Date: 09/23/2025

  1 star
  I just signed up and to continue after payment, I have to verify my account from my email. I click on the link provided and it takes me to a web page not working. I really hope you did not just take my money.
  

  Truthfinder

  Date: 09/24/2025

  Dear ****,Thank you for sharing your experience. After reviewing your account, we can confirm that you were able to successfully access the service and view several searches. Were glad you were able to continue past the initial sign-in page.If you are still experiencing any technical issues, please dont hesitate to contact our Customer Support team at ************. Our representatives are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,TruthFinder Support
  

  Truthfinder

  Date: 09/24/2025

  Dear ****,Thank you for sharing your experience. After reviewing your account, we can confirm that you were able to successfully access the service and view several searches. Were glad you were able to continue past the initial sign-in page.If you are still experiencing any technical issues, please dont hesitate to contact our Customer Support team at ************. Our representatives are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,TruthFinder Support

• Review fromTaylor H

  Date: 09/23/2025

  1 star
  Site is advertised to be free, this is a scam. I think they sell your information. I tried to use this site to find out information about a relative and after wasting almost an hour waiting for my free report to be generated it required a payment to see the report.
  

  Truthfinder

  Date: 09/24/2025

  Dear ******,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,TruthFinder Support
  

  Truthfinder

  Date: 09/24/2025

  Dear ******,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,TruthFinder Support

• Review fromShay K

  Date: 09/22/2025

  1 star
  They state on their website that you are getting access to a Free information lookup. Waited forever to compile information and then they hit you with a monthly fee. There is a reason they are rated so low on user reviews. I wish I would have read reviews on a 3rd party site before wasting my time.
  

  Truthfinder

  Date: 09/23/2025

  Dear ****,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,TruthFinder Support

• Review fromDevin B

  Date: 09/20/2025

  1 star
  They lead you on a wild goose ***** that leaves you thinking that the report will be free and you go through several screens of long loading bars, several of which appear to be duplicates, just to hit a paywall at the end. Why would I pay $20 for this when the website itself gave its report a 70%?
  

  Truthfinder

  Date: 09/22/2025

  Dear *****,Thank you for sharing your feedback. We understand how the loading screens and paywall may have felt frustrating. To clarify, TruthFinder is a paid subscription service our reports are not available for free. The loading screens you encountered are part of the process of compiling information from multiple public record sources to provide the most comprehensive results possible.While much of this data is publicly accessible, it requires significant resources to collect, organize, and present it in a user-friendly format. This is why our reports are available only through a paid membership. Our goal is to keep our services affordable while still offering thorough coverage about search subjects.For full transparency, we make all billing details available before sign-up at *******************************************, and our Terms of Use can be reviewed anytime at *************************************************** you have additional questions or would like assistance with your account, please contact our ************* team at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support Team
  

  Truthfinder

  Date: 09/22/2025

  Dear *****,Thank you for sharing your feedback. We understand how the loading screens and paywall may have felt frustrating. To clarify, TruthFinder is a paid subscription service our reports are not available for free. The loading screens you encountered are part of the process of compiling information from multiple public record sources to provide the most comprehensive results possible.While much of this data is publicly accessible, it requires significant resources to collect, organize, and present it in a user-friendly format. This is why our reports are available only through a paid membership. Our goal is to keep our services affordable while still offering thorough coverage about search subjects.For full transparency, we make all billing details available before sign-up at *******************************************, and our Terms of Use can be reviewed anytime at *************************************************** you have additional questions or would like assistance with your account, please contact our ************* team at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support Team

• Review fromElizabeth M

  Date: 09/20/2025

  1 star
  This is not worth the money. I personally know a person under federal indictment for money laundering who owns two mansions and a yacht. Truth finder said he had a traffic ticket 20 years ago and had his residence in a place he has not lived for 10 years. I just asked Chat GPT about this persona and got a full rundown on his crimes and his home etc. Dont waste your money. Just ask chat GPT.
  

  Truthfinder

  Date: 09/22/2025

  Dear *********,As disclosed in our Terms of Use, TruthFinder compiles reports using data from third-party providers and publicly accessible sources. Because we do not create or verify this information ourselves, some reports may contain inaccuracies or outdated details. For this reason, we encourage members to treat a report as a starting point and pursue any additional research they feel is necessary.Please note that TruthFinder is a public records search service. Our reports may not be used for any business or Fair Credit Reporting Act (****) purpose. This includes employment, housing, credit, insurance, eligibility determinations, or any other use requiring **** compliance. We maintain a strict zero-tolerance policy for such uses.We have canceled your membership and refunded the most recent months charge to the original payment method. No further charges will be incurred.If you have additional questions, please contact our ************* team at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support Team
  

  Truthfinder

  Date: 09/22/2025

  Dear *********,As disclosed in our Terms of Use, TruthFinder compiles reports using data from third-party providers and publicly accessible sources. Because we do not create or verify this information ourselves, some reports may contain inaccuracies or outdated details. For this reason, we encourage members to treat a report as a starting point and pursue any additional research they feel is necessary.Please note that TruthFinder is a public records search service. Our reports may not be used for any business or Fair Credit Reporting Act (****) purpose. This includes employment, housing, credit, insurance, eligibility determinations, or any other use requiring **** compliance. We maintain a strict zero-tolerance policy for such uses.We have canceled your membership and refunded the most recent months charge to the original payment method. No further charges will be incurred.If you have additional questions, please contact our ************* team at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support Team

• Review fromMatthew P

  Date: 09/11/2025

  1 star
  They lull you into a false sense of their service being FREE. Sat and filled out forms and waited for over an HOUR for them to "compile all the data" then when it was finally "done" they hit you with a pay wall, minimum monthly membership fees, etc. Absolute waste of time, and a very shady company.
  

  Truthfinder

  Date: 09/12/2025

  Dear *******,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,TruthFinder Support