Reviews

Review Details

• Review fromMichael H

  Date: 10/23/2025

  1 star
  WATCH OUT ! SCAM TACTICS ! I clearly indicated that I only wanted a ONE MONTH SEARCH by checking the proper box. I received an email stating that I would be charged every month from now on. I had to spend a significant amount of time trying to cancel this c*** Plus, the results were vague at best.
  

  Truthfinder

  Date: 10/24/2025

  Thank you for taking the time to share your feedback, *******. Were sorry for any frustration this experience caused and appreciate the opportunity to clarify our billing and cancellation process.Consistent with applicable laws, all material terms including billing details and automatic renewal terms are clearly disclosed before submitting payment information. Each user is required to check a box separately acknowledging and agreeing to these terms before being charged. Our registration page and Terms of Use clearly outline our billing terms, and customers receive a confirmation email for all orders made on the site.Please note that TruthFinder does not offer a one-month-only option. The checkbox you mentioned serves as acknowledgment that customers understand the subscription is recurring and can be canceled at any time.We also offer several convenient ways to cancel:Logging into your account and canceling through Membership Settings Calling our automated phone system or speaking directly with a representative Using our online chat system for immediate assistance We can confirm that your account has been successfully canceled. If you have any additional questions, please dont hesitate to contact our ************* team at ************. Were available Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support Team

• Review fromWendy L

  Date: 10/21/2025

  5 stars
  I have read a million terrible reviews for truthfinder and have to say that I feel sorry for this company since NO WHERE do they claim its FREE and you literally have to check the boxes to continue to payment BEFORE being charged . These people writing the awful reviews CLEARLY did NOT read ****** agreeing to payment . If truthfinder was the **** these insufferable ignorant people claim they are i can ASSURE you they absolutely WOULD NOT reply to every review with the CORRECT information that the lazy jerk who wrote the bad review DID NOT COMPREND !!! I cannot believe how courteous the team at truth finders have been to these AWFUL people AND give them FULL refunds . ****MERS do NOT give replies like they do OR refunds so use some discerment before believing these NASTY people leaving bad reviews .
  

  Truthfinder

  Date: 10/22/2025

  Hi *****,Thank you so much for taking the time to share your feedback. We truly appreciate your thoughtful and understanding review. Our team works hard to provide clear information throughout the sign-up process and to ensure that our members know exactly what theyre signing up ****** means a lot to hear your recognition of our transparency and dedication to helping customers especially when it comes to responding to reviews and resolving any concerns that may arise. Were glad that our efforts stood out to you.If you ever need assistance in the future, please dont hesitate to contact our Customer Support team at ************, available Monday through Friday, 7:00 a.m. 4:00 p.m. PT (10:00 a.m. 7:00 p.m. ET).Sincerely,TruthFinder Customer Support Team

• Review fromChristy L

  Date: 10/21/2025

  1 star
  I had unwanted contact from someone I have not seen or spoken to in years. It was a uncomfortable interaction that left me concerned about my safety from potential predators/stalkers. I found out the individual in question was able to find my contact information online so I did a search and found my address, phone number, and other personal information on Truth Finder. This has me concerned about my safety and the risk of potential future harassment or harm from individuals who are able to find out my contact information and where I live through a quick search. Websites that make personal information like this so publicly available/accessible really put victims and survivors of domestic abuse/violence, harassment, stalking, etc in danger. People may not even know their information is being shared on these websites (so that they can request for it to be removed) until something happens and by then it might be too late. I have requested for my information to be removed and received confirmation that was request was received so I am hoping my information is actually removed and that it is permanently removed. I am worried that my information may end up reappearing on the website in the future without my knowledge unless I diligently check for it myself throughout the future.
  

  Truthfinder

  Date: 10/21/2025

  Dear *******,Thank you for reaching out and sharing your concerns. We truly value your feedback and understand your worry regarding personal information and safety. We appreciate the opportunity to explain how TruthFinder works and address your request.The data found in TruthFinder background reports is sourced from publicly available recordssuch as government databases, public filings, commercial data providers, and other publicly accessible sources. While we cannot remove individual records from these original sources, we do offer the option to suppress your entire background report from appearing on our website.Based on the information you provided, weve successfully located your background report and processed your suppression request in accordance with our Terms of Use. This suppression will take effect across all people search sites within the same corporate family, including ************, ********************, and USSearch.com.Please be aware that this suppression applies only to our platforms and will not remove your information from its original sources or from other third-party sites. Additionally, your name or related information may still appear on certain public records, such as *** offender registry data, or in phone or email lookup results.We understand the importance of privacy and security, and we want to reassure you that we are here to assist you. If there is anything else we can do, or if you have additional concerns, please dont hesitate to contact our support team at ************ or email us at ********************************* We are available to assist you during regular business hours, Monday through Friday, 7:00 a.m. 4:00 p.m. Pacific Time (10:00 a.m. 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support Team

• Review fromMelanie W

  Date: 10/18/2025

  1 star
  I was disappointed. They don't provide much more information beyond what you might know or find on your own.
  

  Truthfinder

  Date: 10/20/2025

  Dear *******,As disclosed in our Terms of Use and within our reports, we compile the information from a variety of third-party data providers and publicly accessible sources. Information from those sources may not always be complete or fully accurate, and discrepancies can occasionally occur. For this reason, we encourage our members to use our reports as a helpful starting point for their own due diligence and to conduct any additional research they feel necessary.We have cancelled your membership and issued a refund back to the payment method used at enrollment. Please allow 35 business days for the refund to process, depending on your financial institution. No further charges will be incurred.If you have any additional questions, our customer care team is available at ************, Monday through Friday, 7:00 a.m. 4:00 p.m. PT (10:00 a.m. 7:00 p.m. ET). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support Team

• Review fromBroderick V

  Date: 10/18/2025

  1 star
  Just like everyone else here, they say it is free but it isn't. You have to sign up for a certain amount of time.

• Review fromZeigh W

  Date: 10/14/2025

  1 star
  A scam and a waste of time, I have no idea why they have such a good rating with predatory business practices like they do
  

  Truthfinder

  Date: 10/16/2025

  Dear Zeigh,Were sorry to hear about your concerns regarding TruthFinder. Our customer support team is always happy to assist; however, we were unable to locate an account associated with the information provided in this review.We want to assure you that TruthFinder is a subscription-based public records search service, and all account activations require customers to acknowledge and accept the billing terms before any charges are processed. We take feedback about our practices very seriously and are committed to addressing any concerns directly with our customers.We encourage you to contact our Customer Support team at ************. Our representatives are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.) You may also reach us by email at ******************************** We would be glad to work with you to review and resolve this matter collaboratively.Sincerely,TruthFinder Customer Support Team

• Review fromJonas B

  Date: 10/14/2025

  1 star
  Truthfinder is a joke! There is no real information that is available through them that you cannot find on the web. Thankfully they have issued a refund of my subscription. May I say, "Never again!!"
  

  Truthfinder

  Date: 10/16/2025

  Dear Jonas,Were sorry to hear that you felt dissatisfied with your TruthFinder experience and did not find the information useful for your needs. While some information available on our site may also be found through various public sources, our service is designed to provide a convenient, consolidated platform that compiles data from hundreds of records in one place. Many of our subscribers find this valuable when searching for public information quickly and efficiently.That said, your membership was recently identified as being used for a prohibited purpose under the Fair Credit Reporting Act (FCRA). Please be advised that TruthFinder is a public records search service; our services are not to be used for any business purpose or **** purpose, including: to make decisions regarding the hiring, promotion, reassignment, or continuation of any individual, including current or potential volunteers and household employees such as childcare workers, contractors, or home health aides; to make decisions regarding the rental or sale of a house, apartment, or other residential property; to make decisions regarding the lending of money or the extension of credit; in connection with the underwriting of insurance; for any purpose related to eligibility determinations about a person; or for any other purposes that would necessitate FCRA compliance. We maintain a strict zero-tolerance policy for such use.For more information, we encourage you to review our Terms of Use here: *************************************************** have canceled and refunded this account back to the payment option used at enrollment, and no further charges will be incurred. Additionally, the account has been disabled to prevent any further access.If you have further questions, please contact our Customer Support team at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support Team

• Review fromThomas H

  Date: 10/12/2025

  1 star
  On August 5 I got an alert through ****** results about me that I had something on the Internet with my information I opened it up I looked at it I had it removed and I closed it and then I was charged $28.99 and $9.99 by truth finder I never clicked on anything I never hit pay and everyone touched the thing you fraudulently charge my ****** account this is not acceptable I followed a report ****** and even emailed you guys never heard back from you ****** said they settled it and now I got the charges put back on my account you fraudulently charge me two different amounts on the same day I want
  

  Truthfinder

  Date: 10/16/2025

  ******,When a user activates an account with **********************, they must provide an electronic signature authorizing us to charge their payment method as described on the registration page, including for automatic renewals. Our billing terms are clearly disclosed at sign-up and in our Terms of Use, and customers also receive a confirmation email for any orders placed.Please note that TruthFinder does not create accounts on behalf of individuals. Before any billing can occur, customers must actively agree to the membership terms and acknowledge the charges. In fact, when using ******, there is an additional verification step requiring the customer to confirm and approve the charge directly through their ****** account.Our records confirm that this account was used to perform searches for a couple of names. The associated charges were later disputed through ******, resulting in a chargeback. Once a chargeback occurs, the matter is considered under dispute with the financial institution, and any refund requests must be handled directly through that institution. Following this, the membership was canceled and deactivated, ensuring no further charges would be incurred. Due to the dispute status, access to the account is no longer attainable.If you have any additional questions or concerns, we encourage you to contact our Customer Support team at ************. We are available Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support Team

• Review fromDeborah A

  Date: 10/11/2025

  1 star
  This is a scam. They advertise over and over you can access some information for free. But once you go through the process you can access nothing without signing up for automatic monthly fee.
  

  Truthfinder

  Date: 10/13/2025

  Dear *******,Thank you for sharing your feedback. To clarify, TruthFinder does not provide its services for free. We compile public record information from a variety of data sources at a cost in order to provide comprehensive reports. While this information is publicly available, it requires significant financial resources to maintain a platform that efficiently collects, organizes, and presents the data in an easy-to-read format.Our goal is to make this service available at a reasonable and budget-friendly cost, allowing members to quickly access the information they are searching for. All membership pricing and billing details are clearly disclosed before registration, and can also be reviewed anytime at *******************************************. Additional information is available in our Terms of Use here: *************************************************** you have further questions or would like additional assistance, please feel free to contact our ************* team at ************. Our team is available Monday through Friday from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support Team
  

  Truthfinder

  Date: 10/13/2025

  Dear *******,Thank you for sharing your feedback. To clarify, TruthFinder does not provide its services for free. We compile public record information from a variety of data sources at a cost in order to provide comprehensive reports. While this information is publicly available, it requires significant financial resources to maintain a platform that efficiently collects, organizes, and presents the data in an easy-to-read format.Our goal is to make this service available at a reasonable and budget-friendly cost, allowing members to quickly access the information they are searching for. All membership pricing and billing details are clearly disclosed before registration, and can also be reviewed anytime at *******************************************. Additional information is available in our Terms of Use here: *************************************************** you have further questions or would like additional assistance, please feel free to contact our ************* team at ************. Our team is available Monday through Friday from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support Team

• Review fromAlan G

  Date: 10/07/2025

  1 star
  I started a transaction on Truthfinder.com to search for info on me. After that, I could not locate the report. After calling them, I logged back in to their site in an attempt to delete all information they gathered on me. There was information on the page showing a cancelled payment from a credit card I cancelled years ago. I would like to know how they got that credit card data and how I can be sure they deleted all data on me and that they will not sell or otherwise use my data for advertising or nefarious reasons. This may not be important, but the person I spoke with has a heavy foreign accent.
  

  Truthfinder

  Date: 10/08/2025

  Hi ****,Thank you for reaching out and for sharing your concerns. We take your privacy seriously and truly appreciate the opportunity to clarify the process.Based on our records, it appears you had an account with us back in 2016, which is why you may have seen an older card number associated with that profile. Please rest assured that this card is not active, you have not been billed, and you do not have an active subscription with us at this time.Weve also submitted your request to delete the ********* that ********************** maintains for you. This request specifically applies to the data TruthFinder collects directly from userssuch as information you provided when interacting with our website or creating an account, as well as site usage details like your IP address, browser type, and activity while on our site.Once your request is processed, you will receive a confirmation email based on the outcome:If your email address is associated with a registered customer account: youll receive instructions to log in and complete your request. This step ensures your account security, since deleting ********* will also cancel your account and any active subscriptions.If ********* is connected to your email but not tied to an account: youll receive a link to verify your identity, followed by a confirmation once the request is complete.If no ********* is associated with your email: youll receive confirmation that no data was found.Please note that TruthFinder may retain certain limited information as permitted or required by lawfor example, to detect and prevent fraud, enforce billing agreements, preserve legal records, or maintain secure system backups.This request does not apply to public records data that TruthFinder collects to generate reports. If youd like to take action regarding public information, you can use the ************************* tool in our *************** ************************************************* .Lastly, regarding your note about the representative you spoke with: we want to assure you that all of our agents are trained to provide clear, respectful, and professional assistance. Were proud of the diversity of our team and remain committed to making sure every customer feels supported and understood.If theres anything more we can assist you with, please contact our support team at ************. Were available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support Team
  

  Truthfinder

  Date: 10/08/2025

  Hi ****,Thank you for reaching out and for sharing your concerns. We take your privacy seriously and truly appreciate the opportunity to clarify the process.Based on our records, it appears you had an account with us back in 2016, which is why you may have seen an older card number associated with that profile. Please rest assured that this card is not active, you have not been billed, and you do not have an active subscription with us at this time.Weve also submitted your request to delete the ********* that ********************** maintains for you. This request specifically applies to the data TruthFinder collects directly from userssuch as information you provided when interacting with our website or creating an account, as well as site usage details like your IP address, browser type, and activity while on our site.Once your request is processed, you will receive a confirmation email based on the outcome:If your email address is associated with a registered customer account: youll receive instructions to log in and complete your request. This step ensures your account security, since deleting ********* will also cancel your account and any active subscriptions.If ********* is connected to your email but not tied to an account: youll receive a link to verify your identity, followed by a confirmation once the request is complete.If no ********* is associated with your email: youll receive confirmation that no data was found.Please note that TruthFinder may retain certain limited information as permitted or required by lawfor example, to detect and prevent fraud, enforce billing agreements, preserve legal records, or maintain secure system backups.This request does not apply to public records data that TruthFinder collects to generate reports. If youd like to take action regarding public information, you can use the ************************* tool in our *************** ************************************************* .Lastly, regarding your note about the representative you spoke with: we want to assure you that all of our agents are trained to provide clear, respectful, and professional assistance. Were proud of the diversity of our team and remain committed to making sure every customer feels supported and understood.If theres anything more we can assist you with, please contact our support team at ************. Were available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support Team