We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Wine

Sip Whiskey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Wine.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a specific whiskey bottle set from sip whiskey and after waiting nearly 2 months the incorrect bottles were delivered. I reached out to the company to resolve the issue and all communication from their end has stopped. I ordered the ******** crme brle whiskey and was provided the ******** architect which is a much cheaper bottle and not what was specified. I would either like a refund or the correct bottle be provided.

  • Initial Complaint

    Date:05/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an expensive bottle of whiskey from this retailer on line and order never shipped.

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company for my upcoming wedding, no one responds to the chat they have online and when i called the number they have listed a guy just answered with hello, he was very sketchy stated they would ship my item out that day and it was not shipped. I see online that this company is sketchy and has alot of negative comments with regards, The product will no longer get here on time and most likely they will never shipped it out from what I can see.

  • Initial Complaint

    Date:02/19/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed and order with them on Jan 11th for $405.33. I understand they have a 3-10 business day period to ship. I emailed them several times trying to find out where my delivery was. On Feb 8th, the ************************************** any information on why it was delayed, I requested the order be cancelled and refunded. Their response on Feb 11th was they apologize the order never shipped but can't guarantee cancellation as all sales are final at the time of purchase and they would send my request to the fulfillment team. By the 14th I had not heard from them so I responded with the below, this is the exact email I sent."At this point this is just ridiculous! I reached out to you on Tuesday and it is now Friday. In 2025 I find it absurd that a company does not offer refunds, especially for goods never shipped! Below is a timeline of events for clarity.- Order placed on Jan 11th for $405.33.- First email send Jan 23rd, 8 business days after order placed. Received response that typical shipping is 3-10 business days. No problem.- Second email sent Jan 31st, 14 business days after order was placed. Email was sent to internal team for follow up.- Third email sent Feb 8th, 19 business days after order was placed! Received response on the 11th stating cancellation/refund was not guaranteed. As I am typing this email, we are now at 24 business days since I placed the order!So as a consumer, you're telling me that you can do what ever you want, and take as long as you want, and there is nothing I can do about it. That is unacceptable! I have already purchased the items in this order form another site and have received them. I need this order cancelled and refunded immediately. My next course of action is contacting the BBB and reporting this to my bank."I have received no response from them.

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Place an order on January 21 and paid $30.55 for *** (ground 3 to 4 days)States it will only be delivered February 14.If a company y can not fulfill an order accordingly then they should not be using *** or any other company that should delivers fast. I sent an email on February inquiring on why I paid for a service that was not accomplished. Got a response today stating there were too many orders and carrier limitations. And gave me the tracking order that I already have since the label was created on 1/22 June should get a full refund on the shipping costs because they were not fulfilled as stated on the order when placed.

  • Initial Complaint

    Date:02/03/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I orded bottles of tequila as gifts for Christmas. I got an email it was delivered and I never got the package. I email for help and they said they could not help me and to talk to **** *** could not get in touch with the business. Sip Whiskey has deferred blam and will not make this right, by refunding the money or sending a replacement

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Dec 21. They charged me >400 for the order immediately. On Jan 5th I emailed them since my order still hadnt shipped. They responded on Jan 6th that they were surprised it hasnt shipped and they would look into it. Since then Ive emailed 4 more times and had no response. Its obvious they dont intent to respond to my emails or fulfill the order.Ive now disputed the transaction with my cc.

  • Initial Complaint

    Date:12/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The packaging provided for the product was insufficient and had no chance of being delivered without damage. It is also unclear if the bourbon delivered is authentic. The outside box was open at the bottom and smashed at the top.The bubble wrap around the bottle had been opened.The top of the bottle is wrapped in plastic wrap, and the alcohol was spilled out into the plastic wrap and fabric bag.There was a dirty bottle of detox supplements inside of the box with the whiskey.

  • Initial Complaint

    Date:12/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase, to be shipped, on 11/13/2024 and was charged $183.76 to my account. I got an email that it was shipped on 12/5/2024 with a *** tracking number. I have checked the tracking number up until 12/16/2024 and *** says they have not received the package yet to ship. I have contacted Sip Whiskey twice by phone and twice though their contact mechanism on their site. I have had no response.

  • Initial Complaint

    Date:12/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered specific product from website and received wrong product. Contacted supplier and they initially stated they would send me the product ordered and a label to return the incorrect product. I have not had a response or received anything in weeks and supplier will not respond to my attempts to contact them. I even ordered their separate insurance.

Sip Whiskey is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.