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Business Profile

QuickBooks Support

QuickBooks Supports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in QuickBooks Support.

Complaints

Customer Complaints Summary

  • 83 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a QuickBooks desktop version in July of 2022. Cost for a year subscription was $400. I never used it because I couldn't figure it out. I've tried canceling my subscription and they keep telling g me I'm not authorized user. Their call center is not in the US, at least the people I communicated with. Sounded like they were from *****. I'm not even trying to get my money back.

  • Initial Complaint

    Date:01/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    QuickBooks is holding my payments is been more than a month and I need get the payment from my clients ASAP

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke to a lady on November 11, 2022 & requested to speak to a manager, the lady she'll make a ticket & a manager will call me in 24/48 hours. I did not hear from anyone, I called back on November 16, 2022, was told the same thing about the ticket, call back 24/48 hours, they weren't sure why I never received a call. Did not receive that phone call & called back November 22, 2022, guess what.... no call back.... I want a call from a manager, I need to discuss my account & I'm going back to QuickBooks Pro, although I'm thinking about not doing business with them. This is by far the worst customer service I have had in running my own business. I better get a phone call from a manager.

QuickBooks Supports is NOT a BBB Accredited Business.

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