Reviews

Review Details

• Review fromOleksandr B

  Date: 03/14/2025

  1 star
  We have signed a document in which the Privacy Policy and ****************** links are not working. Not only that, but when we said we wanted to stop working with them, they said it was impossible. They don't care if we want to work with them or not. The problem is in the operating system itself. Their functionality is very limited and their prices are unreasonably high. We asked them to get into our position, as our business does not bring us enough money to pay for the subscription. We have even asked them to reduce the functionality so that the amount we pay is less as we do not want to use their platform anymore. But they refused and insisted that we must continue to pay a fixed amount monthly and they don't care whether we use it or not. We contacted account managers, wrote to support and were told that we would be contacted and finally we were contacted only a week later. They were just stalling for the date when the subscription charge would be due. When asked to speak to a supervisor, they simply just ignored that request. I do not recommend this platform - a complete disappointment and a waste of money. Do not sign an annual contract with them as it is impossible to cancel!

  Workiz

  Date: 06/23/2025

  We're sorry to hear you're experiencing issues with Workiz, especially regarding the broken policy links, difficulty in canceling your subscription, the limited platform functionality, and the lack of timely support. We understand how frustrating it must be to feel like your concerns werent acknowledged, especially during a time when your business is facing financial challenges. You should never feel ignored when reaching out for help or trying to find a fair ************ love to proactively reach out and help resolve the problem, but unfortunately, the BBB website doesnt share user contact information with us.Customer response is our number one priority, so please email us at ********************************** with details about the issue you're facing, along with your full name and contact info, and our team will get in touch with you as soon as possible. We're committed to doing better and ensuring our customers feel heard, supported, and valued.

• Review fromKyle M

  Date: 10/07/2024

  1 star
  Horrible, lies, and deceiving!I signed up with this company for the "Lite" version as a business phone number when I'm just starting out, worked for about 2 weeks, & then got complaints of calls not going through to only be told that phone calls aren't part of the lite version. Tried getting me to buy their product as they can't offer it in the lite version. Over 500 business cards printed with the phone # to be given the run around & it's a "human error"

  Workiz

  Date: 06/23/2025

  We're sorry to hear you're experiencing issues with Workiz, particularly the confusion around phone call functionality in the Lite plan and the frustration that came after investing in printed business cards. We understand how disappointing it must have been to rely on a service you believed was included, only to later be told otherwise. You deserve clear communication from the start, and we sincerely apologize for the inconvenience and disruption this has caused your ************ love to proactively reach out and help resolve the problem, but unfortunately, the BBB website doesnt share user contact information with us.Customer response is our number one priority, so please email us at ********************************** with details about the issue you're facing, along with your full name and contact info, and our team will get in touch with you as soon as possible. We're here to make this right and support you however we can.

• Review fromEmanuel J

  Date: 06/15/2024

  1 star
  I am extremely disappointed with Workiz's business practices. While the software itself is good and works well, the company locks you into a year-long contract without clearly informing you. This deceptive practice was a shock to me.After deciding to cancel the service, I discovered they continued to charge my card despite my cancellation. This is completely unacceptable and has caused me significant frustration. **************** was unhelpful and dismissive when I tried to resolve this issue.I would not recommend Workiz to anyone due to their unethical business practices and poor customer service. Be very cautious before signing up with them.

  Workiz

  Date: 06/23/2025

  We're sorry to hear you're experiencing issues with Workiz, especially regarding the unexpected year-long contract, continued charges after your cancellation request, and the lack of support you received when trying to resolve the issue. We understand how upsetting and frustrating this must have been, and we truly regret that your experience left you feeling misled and *************** love to proactively reach out and help resolve the problem, but unfortunately, the BBB website doesnt share user contact information with us.Customer response is our number one priority, so please email us at ********************************** with details about the issue you're facing, along with your full name and contact info, and our team will get in touch with you as soon as possible. We're committed to improving our processes and doing right by our customers.

• Review fromVanessa B

  Date: 05/31/2024

  1 star
  They are a predatory company - do NOT use them. We were reducing our account to the free version temporarily. Our account manager stated he would reduce our plan down and he did not. We kept getting alerts from our bank that Workiz was trying to pull nearly 2k. We kept emailing and contacting Workiz to stop these payments and reverse them immediately. They claimed they would. Then our account manager who should have canceled this transaction and moved us down to the free version emailed us asking if we are positive we would like to cancel... he was supposed to do this a while ago!!! Predatory move to try and get us to stay. The 2k ended up pulling and they are absolutely useless in their customer service department. I do NOT recommend them. We are now working with our bank to reverse the transaction. Horrible predatory experience and we will not ever recommend them.

  Workiz

  Date: 06/23/2025

  We're sorry to hear you're experiencing issues with Workiz, particularly around the mishandling of your plan downgrade, the unexpected billing attempts, and the delay in addressing your cancellation request. We understand how upsetting and stressful it must have been to face unexpected charges after clearly communicating your intent to switch to the free version. You should have received prompt and clear support, and we sincerely apologize for the frustration and inconvenience this ********** love to proactively reach out and help resolve the problem, but unfortunately, the BBB website doesnt share user contact information with us.Customer response is our number one priority, so please email us at ********************************** with details about the issue you're facing, along with your full name and contact info, and our team will get in touch with you as soon as possible. We're committed to addressing concerns like yours and making things right.

• Review fromZoe T

  Date: 01/19/2024

  1 star
  The absolute worst. My subscription ended on December 26, *************************************************** into another year of subscription! I spoke to my account manager one month before the end of my subscription and he confirmed that it will be ending December 26, 2023 and that I will not be charged. The biggest scam artists they will get you to sign and won't let you cancel your subscription. Use someone else they are sneaky and liars!

  Workiz

  Date: 06/24/2025

  We're sorry to hear you're experiencing issues with Workiz, especially regarding the unexpected renewal of your subscription after being assured by your account manager that it would end on December 26, 2023. We completely understand how upsetting it is to be charged after receiving confirmation that your subscription would not continue. You deserve clarity and honesty, and we truly apologize for the frustration and inconvenience this has ********** love to proactively reach out and help resolve the problem, but unfortunately, the BBB website doesnt share user contact information with us.Customer response is our number one priority, so please email us at ********************************** with details about the issue you're facing, along with your full name and contact info, and our team will get in touch with you as soon as possible. We're committed to making this right and improving our communication moving forward.

• Review fromHunter B

  Date: 11/26/2023

  1 star
  Does not allow you to cancel subscription and does not call back or message back. Been over a month and still not helping. Was a customer for over 2 years and now they are absolutely no help. The do not communicate and constant reschedule phone calls.

  Workiz

  Date: 06/24/2025

  We're sorry to hear you're experiencing issues with Workiz, especially with the difficulty in canceling your subscription, the lack of communication, and the frustration of repeated rescheduled calls. After being a customer for over two years, you should have received the timely and respectful support you deserve, and we sincerely apologize for the inconvenience and delays you've ********* love to proactively reach out and help resolve the problem, but unfortunately, the BBB website doesnt share user contact information with us.Customer response is our number one priority, so please email us at ********************************** with details about the issue you're facing, along with your full name and contact info, and our team will get in touch with you as soon as possible. We're committed to making this right and ensuring you feel heard and supported.

• Review fromJim J

  Date: 08/20/2023

  1 star
  I sent in a cancellation to Workiz over 2 month prior to the renewal date. I contacted someone through the support portal and was told the request was registered.A month later a rep named ******************* reached out to me for a onboarding chat. I told him that I already requested that the account be canceled. He didnt take any action because I started seeing charge attempts from Workiz. Luckily I moved funds from that account.I called in and spoke to someone about why Im still being charged. On the phone I was told my cancellation was processed 2 weeks ago (which I know wasnt true). He told me that my dispute was escalated to *************************. This morning I saw another attempt to charge my account. I dont know what is going on at this company, but apparently they dont honor these cancellations.

  Workiz

  Date: 06/24/2025

  We're sorry to hear you're experiencing issues with Workiz, particularly regarding the cancellation of your account, the continued charge attempts, and the confusion around communication from our team. We understand how frustrating it must be to feel that your cancellation request wasn't honored despite your efforts to follow the correct process in advance. Thats not the experience we want any of our customers to have, and we truly apologize for the inconvenience this has caused.We want to acknowledge that we are aware your account has already been canceled. Our intent in following up was simply to touch base and offer assistance with anything else related to Workiz that you might needwhether its related to data transfer, past billing, or general *********** love to proactively reach out and help resolve the problem, but unfortunately, the BBB website doesnt share user contact information with us.Customer response is our number one priority, so please email us at ********************************** with details about the issue you're facing, along with your full name and contact info, and our team will get in touch with you as soon as possible. We're here to help and ensure everything is properly resolved.

• Review fromMr. Junk M

  Date: 07/14/2023

  5 stars
  Workiz - Saves me time and is one of the easiest computer program that I have to deal with every day. Simple to use, easy to get information to the team, really easy payments for our customers, you cant go wrong with this amazing system. Also, every time that I have a problem and I am old school and like to speak with someone they contact me very promptly and their staff are the best. They help me every time, make it much easier for me to understand and they are always so pleasant to deal with. Their ************ staff are EXCELLENT. Thank you Workiz for making my job so much easier.******** *********, *******

  Workiz

  Date: 06/24/2025

  Thank you so much for the kind words and for sharing your experience with Workizwe truly appreciate your thoughtful feedback and your continued business with us!We want to apologize for the delay in getting back to you, but please know how grateful we are to have customers like you. It means a lot to hear that Workiz has helped make your day-to-day operations easier, from communicating with your team to processing payments with ease.Were especially glad to hear that our support team and call service staff have made a positive impression. We take pride in offering personable, reliable service, and were thrilled to know that its made a difference for you.Thank you again, Mr. **** of *********, *******, for being a valued part of the Workiz family. We're here for you anytime you need us!

• Review fromGeorge S

  Date: 05/10/2023

  1 star
  1. We have made several attempts to terminate our subscription with Workiz. On a prior occasion, a sales representative indicated that payment for the current quarter would result in the cancellation of the subscription for the same quarter. However, Workiz has refused to cancel our account despite having fulfilled this payment obligation, stating that an additional quarter's payment is necessary, and the subscription will only be canceled in August. Moreover, the expenses incurred in using Workiz have surpassed the revenue generated, resulting in a net loss for our business. 2. Misrepresentation: We believe that Workiz misrepresented the products performance, user experience, and functionality during sales presentations and marketing materials. As a result, we entered into the contract based on inaccurate information. Regrettably, the actual performance and user experience have not met the expectations set by these representations.2. Performance Issues: We have found that the Workiz platform does not meet the fundamental expectations of a ************************ and CRM Platform. Its inability to deliver the services or benefits as represented has negatively affected our business operations.3. Breach of Implied Warranty of Fitness for a Particular Purpose: We trusted Workizs expertise in providing a ************* and CRM Platform tailored to our specific business needs. We believe constitutes a breach of the implied warranty of fitness for a particular purpose.4. Difficult User Experience: The challenging user experience was not disclosed beforehand and has adversely impacted our business operations, resulting in financial harm.5. Unreasonable Chargeback Request Restrictions: We find the clause restricting refunds after the first 30 days of the annual subscription to be unreasonable and unduly restrictive, especially given the platforms failure to meet our expectations and the negative impact on our business.

  Workiz

  Date: 06/24/2025

  We're sorry to hear about the experience you've had with Workiz, particularly regarding the challenges you've faced in canceling your subscription, as well as concerns related to product performance, user experience, and the expectations set during the sales process. We fully understand how frustrating and disappointing this must have been, especially when your trust in our platform was based on the belief that it would meet your specific business needs.We want to acknowledge that we are aware your account has already been canceled. Our intent in following up is not to prolong the matter, but rather to offer assistance with anything you may still needwhether it's related to account data, billing clarification, or feedback you'd like us to escalate further. Were here to help ensure everything is closed out properly and with care.Customer response is our number one priority, so please email us at ********************************** with details about the issue you're facing, along with your full name and contact info, and our team will get in touch with you as soon as possible.We sincerely regret the inconvenience this has caused your business and appreciate you taking the time to share your experienceyour feedback is essential as we work to improve both our product and service moving forward.