Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Project Management Software

Workiz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Project Management Software.

Reviews

Customer Review Ratings

2.47

Average of 19 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Rana K

    Date: 09/15/2025

    I had a great experience working with the support team at Workiz. They were friendly, efficient, and helped me complete the customization we needed. Always a pleasure to work with!

    Workiz

    Date: 09/18/2025

    Hi Rana,Thank you for your kind words! Were so glad to hear that our support team was able to assist you with your customization needs in a friendly and efficient way. Its always our goal to make every interaction as smooth and helpful as possible.Knowing you had a great experience reflects exactly what we strive for every day.We look forward to continuing to support your success, and were excited for you to experience the upcoming updates weve been working on!The Workiz Team

    Workiz

    Date: 09/18/2025

    Hi Rana,Thank you for your kind words! Were so glad to hear that our support team was able to assist you with your customization needs in a friendly and efficient way. Its always our goal to make every interaction as smooth and helpful as possible.Knowing you had a great experience reflects exactly what we strive for every day.We look forward to continuing to support your success, and were excited for you to experience the upcoming updates weve been working on!The Workiz Team

  • Larina T

    Date: 08/22/2025

    Workiz support is top-tier. One of their team members went above and beyond, showing genuine care for my issues. You can tell they truly value their customers.

    Workiz

    Date: 08/25/2025

    Thank you so much for sharing your kind words about our support team. Were thrilled to hear that one of our agents went above and beyond and that you felt their genuine care for your issues. At Workiz, we take pride in providing not just reliable field service management software but also the dedicated support that helps service pros succeed every day. Your feedback reinforces our commitment to truly valuing every customer we work with. Thanks again for choosing Workiz!

    Workiz

    Date: 08/25/2025

    Thank you so much for sharing your kind words about our support team. Were thrilled to hear that one of our agents went above and beyond and that you felt their genuine care for your issues. At Workiz, we take pride in providing not just reliable field service management software but also the dedicated support that helps service pros succeed every day. Your feedback reinforces our commitment to truly valuing every customer we work with. Thanks again for choosing Workiz!

  • Remaa S

    Date: 08/20/2025

    I've been really pleased with both the Workiz platform and the support team. After trying other **** that lacked responsive service, it was refreshing to work with a team that goes out of their way to assist. Their commitment to customer care is a real standout.

    Workiz

    Date: 08/25/2025

    Thank you for sharing your experience with Workiz. Were so glad to hear that both our platform and support team have made a positive impact for you. After trying other ****, it means a lot that you found our commitment to customer care and responsive service to be a standout. Thanks again for choosing Workiz!

    Workiz

    Date: 08/25/2025

    Thank you for sharing your experience with Workiz. Were so glad to hear that both our platform and support team have made a positive impact for you. After trying other ****, it means a lot that you found our commitment to customer care and responsive service to be a standout. Thanks again for choosing Workiz!

  • Rowan S

    Date: 08/06/2025

    Workiz feels like it was made for how we actually work out here real-world smart, not corporate stiff.

    Workiz

    Date: 08/08/2025

    Thank you for sharing your feedback. We love hearing that Workiz feels real-world smart and built for the way you actually work in the field.Our goal has always been to provide tools for service pros that make day-to-day operations easier and more efficient, without unnecessary complexity. It is great to know our platform delivers a practical, on-the-job experience rather than a corporate one. Thanks again for choosing Workiz!

    Workiz

    Date: 08/08/2025

    Thank you for sharing your feedback. We love hearing that Workiz feels real-world smart and built for the way you actually work in the field.Our goal has always been to provide tools for service pros that make day-to-day operations easier and more efficient, without unnecessary complexity. It is great to know our platform delivers a practical, on-the-job experience rather than a corporate one. Thanks again for choosing Workiz!

  • Clara h

    Date: 08/02/2025

    The support team at Workiz has been amazing, super knowledgeable and always ready to assist. They clearly have helped me every time Ive needed it. Couldnt ask for better service!

    Workiz

    Date: 08/04/2025

    Thank you so much for your kind words! 

    We're thrilled to hear that our support team has been amazing and always ready to assist.

    Providing reliable, friendly help is something we truly take pride in, and it's great to know we've been there for you every time. 

    Whether you're using our field service management software for scheduling, dispatching, or staying organized on the go, we're glad it's making a difference.

    Thanks again for choosing Workiz!

  • KOilleratyty T

    Date: 07/30/2025

    The support team at Workiz has been amazing, super knowledgeable and always ready to assist. They clearly have helped me every time Ive needed it. Couldnt ask for better service

    Workiz

    Date: 08/05/2025

    Thank you so much for the kind words and support! We're thrilled to hear that our support team has been able to assist you every time and that their knowledge and readiness made a difference. Hearing that you "couldnt ask for better service" truly means a lot.Thanks again for choosing Workiz!

    Workiz

    Date: 08/05/2025

    Thank you so much for the kind words and support! We're thrilled to hear that our support team has been able to assist you every time and that their knowledge and readiness made a difference. Hearing that you "couldnt ask for better service" truly means a lot.Thanks again for choosing Workiz!

  • Igor R

    Date: 07/19/2025

    am extremely disappointed with the Workiz platform. Their cancellation policy is completely non-transparent there are no clear instructions in the user interface, the cancel option is hidden, and live chat agents refuse to resolve the issue promptly.For the past two months, Ive been trying to stop the billing. Even after changing my credit card, Workiz somehow managed to continue charging me now for the second month in a row. I canceled the subscription twice, but the system kept issuing new invoices and charging a different card, even though the original subscription should have already been deactivated.Customer support is ignoring the problem, and the whole experience feels like an intentional effort to make cancellation difficult in order to keep charging customers.I strongly do not recommend using Workiz. Its a problematic platform with questionable billing practices and poor customer service.

    Workiz

    Date: 07/28/2025

    We understand how frustrating this situation must be, and we truly apologize for the inconvenience.Just to clarify, the cancellation process is handled directly by our account management team, and unfortunately, our support line doesnt have the permissions to process cancellations. Were sorry for any confusion this may have ********* for the charges on your card, that definitely sounds unusualespecially if you had already canceled your subscription. To better understand what happened and determine if a refund is possible, wed need to involve our billing team for a thorough review.Customer response is our top priority, so please email us at ********************************** with the details of your issue, along with your full name and contact information. Our team will make sure to reach out and assist you as soon as possible.

    Workiz

    Date: 07/28/2025

    We understand how frustrating this situation must be, and we truly apologize for the inconvenience.Just to clarify, the cancellation process is handled directly by our account management team, and unfortunately, our support line doesnt have the permissions to process cancellations. Were sorry for any confusion this may have ********* for the charges on your card, that definitely sounds unusualespecially if you had already canceled your subscription. To better understand what happened and determine if a refund is possible, wed need to involve our billing team for a thorough review.Customer response is our top priority, so please email us at ********************************** with the details of your issue, along with your full name and contact information. Our team will make sure to reach out and assist you as soon as possible.

  • Cheyenne L

    Date: 06/17/2025

    BUYER BEWARE.Leaving one star only because zero isnt an option. My experience with Workiz has been extremely disappointing. The salesperson made promise after promise to get me to sign up none of which were delivered on. Once I voiced my concerns and dissatisfaction, I was ignored for months. No follow-up. No support. No accountability. And to make matters worse, they refused to cancel my contract despite their clear failure to meet expectations. Save yourself the time, money, and frustration look elsewhere.

    Workiz

    Date: 06/23/2025

    We're sorry to hear you're experiencing issues with Workiz, especially regarding the promises made during the sales process and the lack of follow-up and support afterward. We understand how frustrating it must be to feel ignored and held to a contract when your expectations were not metyour concerns are completely valid, and we deeply regret the experience you've ******* love to proactively reach out and help resolve the problem, but unfortunately, the BBB website doesnt share user contact information with us.Customer response is our number one priority, so please email us at ********************************** with details about the issue you're facing, along with your full name and contact info, and our team will get in touch with you as soon as possible. We're committed to correcting the wrongs that occurred and providing the support you should have received from the beginning.

  • Devin D

    Date: 06/06/2025

    We are a small startup company that has unfortunately fallen on hard times, as a result we have wanted to cancel our account. We have yet to get anyone on the phone to help us out in a meaningful way, and when we do they claim we signed a contract (which we never did) and they suddenly can't find any proof to be able to send to us. We were told we'd speak with a manager, which has also yet to happen. After looking at the supposed contract I found online via a ****** search, I see that it allows cancellations for business that are ceasing "normal business operation" exactly what we are doing. Why make it SO difficult for a small business who is already struggling, absolutely a scam. Never recommending. Talk about pouring salt in the wound. 2.5 weeks later and still no response from anyone. We have gone to our credit card to dispute the monthly charge since they never give us time of day, atleast they are on our side and willing to protect us since these scammers aren't.

    Workiz

    Date: 06/23/2025

    We're sorry to hear you're experiencing issues with Workiz, especially during such a challenging time for your business. We completely understand how frustrating it must be to feel ignored when trying to cancel your account, especially after being promised a manager follow-up and not receiving clarity regarding your contract status. You deserve better, and we sincerely apologize for the stress and confusion this situation has ********** love to proactively reach out and help resolve the problem, but unfortunately, the BBB website doesnt share user contact information with us.Customer response is our number one priority, and were actively working to improve our procedures to ensure that past issues like this are addressed properly. Please email us at ********************************** with your full name, contact details, and a brief summary of the issue, and our team will get in touch with you as soon as possible to make things right.Thank you for your patience, and again, we're truly sorry for the trouble you've experienced.

  • Jesus S

    Date: 05/20/2025

    Throughout the last year, we were assigned roughly six different account managers. Only two or three of them formally introduced themselves. In most cases, we didnt even know our account manager had changed until we needed support and discovered someone new was assigned to us.Our biggest ongoing issue was with the phone system. For the entirety of our time with Workiz, we dealt with calls coming in where we would hear hold music, but no one was on the other end. We reported this multiple times, but support consistently told us nothing was wrong.After realizing Workiz wasnt the right fit, we made the decision not to renew. We reached out proactively to our account manager, ****** *******, asking to be downgraded to the Lite plan to allow us time to port our phone numbers and transfer our data before the contract ended.That didnt happen.Instead, our account was fully deactivatedcutting off access to our phone lines, app, and all client data. We emailed ****** immediately, but this happened on a Friday. On Saturday, I called Workiz support 71 times before finally getting through to someone. They told me no one who could help would be available until Monday.On the fifth, everything was restoredbut only after over 100 calls, follow-up emails, and unnecessary delays. Im writing this because I believe in transparency, and I wouldnt want another small business to go through the same thing.Other frustrations we experienced include:No unlimited phone plan Most FSM platforms offer this. Workiz doesnt, even though its one of the most requested **************** automations Even on the Ultimate plan, you were still limited to a certain number of automatons you could set up. Unreliable mobile app The app frequently froze or crashed, requiring us to force close and restart ************ short, Workiz might work for some businesses, but based on our experience, we cannot recommend it.

    Workiz

    Date: 06/23/2025

    We're sorry to hear you're experiencing issues with Workiz, particularly with the frequent changes in account managers, unresolved phone system problems, and the disruption to your account during the transition period. We understand how stressful and frustrating it must have been to lose access to your phone lines, app, and client dataespecially after taking proactive steps to prevent that. You should never have had to go through so many calls and follow-ups just to get *********** love to proactively reach out and help resolve the problem, but unfortunately, the BBB website doesnt share user contact information with us.Customer response is our number one priority, so please email us at ********************************** with details about the issue you're facing, along with your full name and contact info, and our team will get in touch with you as soon as possible. We're committed to learning from experiences like yours and correcting the missteps that occurred during your time with us.

Workiz is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.