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          Needle & Shears Custom Decor has 1 locations, listed below.

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            Business ProfileNeedle & Shears Custom Decor

            Pillows

            Contact Information

            6051 Business Center Ct #4-8189

            San Diego, CA 92154

            Visit Website
            Email this Business
            (877) 325-5154

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers furniture slipcovers, dining chair slipcovers and cushion and pillow covers.

            Business Details

            Location of This Business
            6051 Business Center Ct #4-8189, San Diego, CA 92154
            Email this Business
            BBB File Opened:
            6/19/2013
            Years in Business:
            24
            Business Started:
            3/1/2000
            Business Incorporated:
            3/1/2000
            Type of Entity:
            Corporation
            Alternate Business Name
            • Needle & Shears
            • Todo Es Inc
            Business Management
            • Ms. Sallie Siegal, Owner
            Contact Information

            Principal

            • Ms. Sallie Siegal, Owner

            Customer Contact

            • Ms. Sallie Siegal, Owner
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            04/04/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I ordered a slip cover for my couch plus a "pet shield" plus extra material. The slip cover does not fit (is too small in some areas) and part of it is pilled, the pet shield does not fit as described and is partially pilled as well.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jean M

            06/10/2023

            Ordered sofa snd chair slip covers- when received they had plenary of give , I almost thought too big. After a year or so I decided to wash per the instructions cold water air dry. The slip covers shrank considerably but were usable. I reached out and customer service said I either measured wrong or washed wrong. Well 6 months later I wash again and I cannot even fit the covers on my furniture. The fabric is supposed to shrink less than 1%. Will never use snd would not recommend.

            Needle & Shears Custom Decor Response

            06/13/2023

            ******************** contacted us on Dec. 17, 2022, to tell us that the slipcover that she received in Oct. 2021 had shrunk in the wash. We promptly responded 2 days later telling her that our restoration service might be able to restore her covers. She responded that she expected us to offer a refund. We are sorry to hear about the damage to Ms. ********* slipcovers but it is not our policy to make refunds for damage that occurred after the customers received it over a year and a half ago.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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