Payment Processing Services
Zego A Global Payments CompanyThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 57 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/10/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is an app that I pay my lease thru every month for the month 7/3/23 I paid my lease on 7/27/23 without my authorization they try to charge again for my lease I dont have auto pay so my bank is charging me plus zego is charging for not having funds when it wasnt even time to pay for my lease I called them twice already first time they couldnt help me they told me to call the next day I did and they hang up on me and they havent done nothing about itBusiness Response
Date: 08/14/2023
Hello,We take resident satisfaction seriously, and appreciate you providing feedback. Hopefully we can help provide some clarification in regards to this transaction. You are correct in that you did not have an AutoPay set up on your account. However, our logs show that your account was accessed on July 27th, and a payment submitted. When the payment was submitted, we attempted to pull the funds from the bank account you provided, but your bank would not allow us to process the payment due to insufficient funds in the account. Per the terms and conditions agreed to prior to submitting a payment, an insufficient funds (NSF) fee of $25 will be charged to the account holder should the payment be returned for insufficient funds. This disclaimer is displayed on the Review & Submit page before the payment is processed. You may opt to use or decline the service at this point, before the payment is submitted. By submitting the payment, you agreed to the terms and conditions of our NSF policy displayed below:In the event that my bank returns this transaction for insufficient funds (NSF), I authorize Zego to assess and process an automatic NSF Fee to the same account from which this payment was initiated. If you have any questions, please don't hesitate to give us a call at ************, or open a support case at *************************************************** Warm regards,The Zego TeamCustomer Answer
Date: 08/16/2023
I always pay my lease on the third of the month I never. I never use the app during 7/27/23 to make a payment and never during this three years living on the apartments Ive ever made my lease payment twice. Im not satisfied with your response. This has to be investigated. Plus Im not the only one with complaining about this.Initial Complaint
Date:07/19/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is very unethic bussiness, I got charged $70 *** fee on 05/2022. The bank I am using is **** of America, they already cancelled all the *** fee since 01/2022. This unethic businees over charged my fee and hide their term in the contract. Hope you get b*nkr*pt in the coming recession..Business Response
Date: 07/20/2023
This resident made a payment on April 2nd, 2023. Their payment returned due to insufficient funds on April 7th 2023. Per our disclaimer, stating that *** fees will be incurred, we charged them $25 for the *** fee on April 7th, 2023. We did not charge $70 for the ***. The additional charge came from either their ******************* Company or from their bank for overdraft fees which was explained to the resident on the case they submitted with our team.Customer Answer
Date: 07/20/2023
Even though you didn't charge up to $75, but you are the upstream of this benefit chain. You allow your partners to charge unethical fees and you charge them yourself as well.
You help them to collect this unethical money and promote this sinful business model. The bank itself do not charge any NSF fee, but why do you still charge them?
Those banks already confessed their sin, but you guys continue doing it. Shame of you!Business Response
Date: 07/25/2023
Thank you for your reply. The disclaimer that you agreed to at the time of payment states that an NSF fee will be charged in the event that your payment returns for insufficient funds. The additional fees were not charged by us and we are not able to see who charged those fees to you. We do not have the ability to stop a different company from charging you fees. We would be happy to reach out to you directly if you would like to discuss further.Initial Complaint
Date:06/04/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paylease took a $25 payment out of my account without my permission on May 2. I would like for these funds to be reversed since my landlord is still charging me $40 in insufficient fees. She did not receive the $25 payment.Business Response
Date: 06/05/2023
Hello,
We take resident satisfaction seriously, and appreciate you providing feedback. Hopefully we can help provide some clarification in regards to this transaction. When you submitted the payment, we attempted to pull the funds from the bank account you provided. But, your bank would not allow ** to process the payment due to insufficient funds in the account.
Per the terms and conditions agreed to prior to submitting a payment, an insufficient funds (NSF) fee will be charged to the account holder should the payment be returned for insufficient funds. This disclaimer is displayed on the Review & Submit page before the payment is processed. You may opt to use or decline the service at this point, before the payment is submitted. By submitting the payment, you agreed to the terms and conditions of our NSF policy displayed below:
In the event that my bank returns this transaction for insufficient funds (NSF), I authorize Zego to assess and process an automatic NSF Fee to the same account from which this payment was initiated.
If you have any questions, please don't hesitate to give us a call at ************, or open a support case at ***************************************************
Warm regards,
The Zego Team
Initial Complaint
Date:05/06/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** took money from my bank account without my knowledge and permission. Used my card number and removed my money From the bank account on 5/5/23 in the amount of ******. I did not have any knowledge of it until I saw the charge at my bank. It was fraudulently taken from me.Business Response
Date: 05/08/2023
Hello,
We sincerely apologize for any inconvenience or frustration. We take security matters very seriously and are eager to resolve this issue. Please give us a call at your earliest convenience at ************, (option 1) and ask for Tier 2 support. Our support team will be able to identify who submitted the payment through our system and assist with initiating a refund. We look forward to hearing from you & helping to resolve this.
Warm regards,
The Zego TeamInitial Complaint
Date:04/11/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** rent company is trying to charge my bank account again they took money out of my account on the 3 of April then return my money and now they are trying to charge me a 20 dollar fee I have email s from zego saying I paid twice I see they have other complaints from other customersBusiness Response
Date: 04/14/2023
Hello,
We take resident satisfaction seriously, and appreciate you providing feedback. Hopefully we can help provide some clarification in regards to this transaction. When you submitted the payment, we attempted to pull the funds from the bank account you provided. But, your bank would not allow us to process the payment due to insufficient funds in the account. Per the terms and conditions agreed to prior to submitting a payment, an insufficient funds (NSF) fee will be charged to the account holder should the payment be returned for insufficient funds. This disclaimer is displayed on the Review & Submit page before the payment is processed. You may opt to use or decline the service at this point, before the payment is submitted. By submitting the payment, you agreed to the terms and conditions of our NSF policy displayed below:
In the event that my bank returns this transaction for insufficient funds (NSF), I authorize Zego to assess and process an automatic NSF Fee to the same account from which this payment was initiated.If you have any questions, please don't hesitate to give us a call at ************, or open a support case at ***************************************************
Warm regards,
The Zego Team
Initial Complaint
Date:03/28/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My property management firm gave notice back on November 1st that we wished to cancel the payment service that we use for credit card processing. We were told there would be a $16,000 early termination fee but that we could finish out the last five months to avoid that.Well fast forward five months we emailed them to remind them about this date coming up at the end of March and they are saying we needed to let them know 60 days ago that we were planning to leave before the end of the contract term. So now they are trying to extort $18K out of us. We aren't paying and I have already filed a claim with the *** for unethical business practices. I am putting this out there so others can see how they conduct themselves.Business Response
Date: 03/29/2023
Hello,
Thank you for taking the time to provide feedback. We sincerely apologize for any miscommunication on our end. As a third-party payment processor, we facilitate payments to your property management firm. However, our services are completely optional. And if you have an automatic payment set up through our system, you can cancel it for free at any time. We are not a property management company. So for questions about your lease or early termination, you would need to contact your property management company directly.
If you have any questions about making a payment or canceling an AutoPay, please don't hesitate to give us a call at ************, or open a support case at ***************************************************
Warm regards,
The Zego Team
Customer Answer
Date: 03/29/2023
I am the property management company. We are cancelling our services with you and you are trying to extort $18K out of us even after we gave notice back in November of 2022.
Read the email. I have been dealing with ***************************** who has been abominable.
Your company is unethical and the stuff you're trying to pull off should be illegal in my opinion.
Business Response
Date: 03/30/2023
We sincerely apologize for misunderstanding your initial complaint. We have alerted our client support team, who is diligently looking into this.
Our team does not have a record of a notice of non-renewal from your firm on November 1st. Would you please send a copy of that notice to ****************** as soon as possible?
Thank you,
The Zego Team
Customer Answer
Date: 04/03/2023
At this point I'm not going to debate this any further.
We canceled the agreement on 11/1 and kept the account open for the final 5 months of the contract.
We are at the end of the five months so we are leaving. End of story.
What a terrible way to try to do business.
Initial Complaint
Date:01/04/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THIS COMPANY PROCESSES PAYMENTS FOR MY PROPERTY MANAGEMENT BUSINESS. I CAN NEVER GET A HOLD OF A LIVE PERSON. YOU ARE ON HOLD FOR HOURS AND IF YOU CHOOSE YOU CAN OPEN UP A CASE IF YOU CAN FIGURE HOW TO BUT ONCE YOU HAVE DONE THIS THEY DONT RESPOND FOR DAYS AND THEN WHEN THEY DO, THEY HAVE NO IDEA OF WHAT YOUR ISSUE IS. MY CLIENTS TRY TO CALL THEM TO SET UP NEW RENTAL PAYMENT ACCOUNTS AND THEY REFER THEM BACK TO ME. I DONT WORK FOR ZEGO NOR DO I KNOW THERE SOFTWARE. THEN, MY RENTS WERE PROCESSED AT 9:00 AM AND I STILL CAN NOT GET TO THEM. I EMAIL MY ONLY CONTACT **** WHICH I DEALT WITH WHEN I SIGNED UP FOR THIS HORRIFIC COMPANY AND SHE REFUSES TO REFER ME TO A SUPERVISOR AND TELLS ME TO CALL CUSTOMER SUPPORT. I WILL BE SENDING A CERTIFIED LETTER TO THE *** AS WELL AS LOOKING FOR A NEW PAYMENT PROCESSING COMPANY. DO NOT DO BUISNESS WITH THIS COMPANY. THEY ARE MORE CONCERNED WITH THIER "PRO NOUNS" THEN CUSTOMERS. ***************************** ***** **********************************, *****, **Business Response
Date: 01/11/2023
Hello *****,
We take our clients' satisfaction very seriously, and we appreciate you providing feedback on your experience. We strive to provide excellent support, and are deeply sorry we missed the mark ***** One of our client support team leaders will be reaching out to you personally to help resolve any outstanding issues. Again, we sincerely apologize for any inconvenience or frustration.
Warm Regards,
The Zego Team
Initial Complaint
Date:01/03/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello. I am a resident of Leisurton South located in *****, ********. The condo that I live in is managed by ************************************. I have been overcharged a $25 dollar Miscellaneous debit from pay lease on January 3, 2023. My account was already charged a $25 fee for insufficient funds on December 30, 2022. I want my $25 dollars returned to my savings account immediately or I will file a lawsuit. Please give explanation and reason as to why my account has been charged an extra fee.Business Response
Date: 01/03/2023
Hello,
We sincerely apologize for any confusion, and hopefully we can help provide some clarification on this issue. Per the terms and conditions agreed to prior to submitting a payment, an insufficient funds (***) fee will be charged to the account holder should the payment be returned for insufficient funds. The Zego system will attempt to debit the *** fee from your account twice (if the first attempt is unsuccessful), and if it is unsuccessful in its second attempt to retrieve the fee then it will stop immediately.
In this case, it looks like we tried to collect the $25 *** fee twice, but were denied by your bank both tries. Any debit will have been from your bank or property management company, since Zego could not collect the *** fee.
Please note that for a returned payment, there may be charges from other parties involved such as your property, and your bank.
If you have any further questions, we encourage you to reach out to your bank. If you would like to speak with a Zego representative, you can always give us a call at ************** (select option 1 and ask for Tier 2 support), or open a support case at ***************************************************
Thank you,
The Zego Team
Customer Answer
Date: 01/03/2023
A feeBusiness Response
Date: 01/04/2023
Hello,
It looks as if your follow-up response may have been cut off. But we would be happy to speak with you over the phone or via email. Please give us a call at ************** (select option 1 and ask for Tier 2 support), or open a support case at ***************************************************
Thank you,
The Zego Team
Zego A Global Payments Company is NOT a BBB Accredited Business.
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