Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 18, 2024 I went to the UPS store #****, in ****** ** to ship a case that weighted 18lbs. Upon looking at the reciept it was showing that based on the dim weight, I was charged for a 30LB case. ******* at the store used his little measuring tape to make sure that he was capturing the width height and length of the box. I called the store later in the day and asked why they made a charge for a 30lb box vs the 18lb box. ******* stated that he didnt know what I was talking about and that they never do the dim and just tab through it. After a 15 minute hold, I hung up the phone.Called *** Store corporate today and spoke to a rep who was very rude and ignorant. I stated the above situation to her and she stated that its correct and that there is nothing wrong. I asked why would they charge me the dim weight vs the actual weight, she stated that they didn't and its just for the sizing of the space on the truck. I asked if they had a dim divisor in place for box under a certain size, she didn't know what what I was talking about. Further, I asked for the rate card that was used in place to calculate the rate, she refused to send me such information. She told me that I needed to talk to billing, and I asked why and she said because they would set me straight.The *** website says that the company charges what ever is greater the dim weight or the actual weight. This is wrong and its ripping off customers.

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertisement, scheduling of services with failure to execute, denial of scheduled service. I scheduled an appt online for notary services at ******* ** *** Store 3/4/24 2:30 pm. I arrived 2:15 pm and was told the owner I was scheduled with left for the day. I received email confirmation for service and appt reminder. These are time sensitive documents. ******, the staff member, refused to call the owner. Since staff cant assist the consumer and continued to ignore me and take other customers I am contacting BBB

  Business Response

  Date: 03/06/2024

  I sent an email to the customer apologizing for the experience and requesting confirmation of store address so we may look into this further. 

• Initial Complaint

  Date:03/01/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a print order with *** Store #**** on Feb 28, 2024. Upon placing that order, I received an email confirmation with a link to track order status. The website from that link hasn't shown any update to order status even though the order "due date" was Feb 29, 2024 at 1:30pm Central. When I try to call *** Store #**** to confirm the print order status, no one picks up the phone and the voicemail is always full. I've contacted *** customer service a few times, and they say the store is an independent franchise and printing services are not affiliated with ***, so they cannot track the status of my order either. Now my only option is to go to the store and hope it's ready, and if I'm wrong, waste my time doing so. Very poor way of conducting business, I definitely will avoid *** as much as possible going forward to avoid a repeat situation.

  Business Response

  Date: 03/06/2024

  An email was sent directly to the customer regarding refund for her online print order. If further assistance is needed, customer to contact our ********************** directly.

  Contact information provided. Email sent to online printing to have customers order cancelled and refund processed. 

   

  Customer Answer

  Date: 03/06/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:03/01/2024

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the UPS Store #**** located at ***************************************** on 2/12/24. I was met with an agent, while they were very helpful, they did not provide all the options to me for delivery because when I came home, and checked the alternatives, there were many cheaper alternatives available to me which the agent failed to provide to me, despite of me asking. I ended up paying about 6-10 times more, for services which I didn't really need, and cheaper alternatives would've worked just as much. Very poor experience shipping with **** will avoid doing that moving forward if agents keep scamming and lying like this. I paid $121, while I could have paid as little as $26.

  Business Response

  Date: 03/06/2024

  An email was sent to the customer requesting additional information. We will be following up with the store for their statement for further resolution as well. Customer provided direct contact for follow up if additional assistance is needed. 

  Customer Answer

  Date: 03/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that they will reach out the UPS store for the complaint received.  I will wait for the business to perform this action.
  
  Regards,
  
  Shruti S
  
   
  

  Customer Answer

  Date: 03/11/2024

  Hi,

   

  I am not sure why am I seeing the message of accepting/rejecting a response from my end. There was no further action taken and I request you to please look into this matter.

   

  Thank you for your help.

   

  Regards,

  Shruti.

   

   

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mailed a package in August 2023 from the UPS Store in ********* *******. It was a birthday gift for my 4 year old granddaughter in ********. I have mailed packages from this location several times since the Store first opened years ago. The package never arrived. Through multiple attempts I have tried to connect with the right person to find out what I needed to do (via online 800 number etc ) to find the missing package. I live 4 hours away and have tried to talk to a store manager through email without any resolution or direction. Today 2/26/2024 I was in ********* and stopped by the store to find out where the package was since the tracking number ON THE *** WEBSITE displayed that it was delivered back to this ********* location and checked in by an employee in December. The owner/ manager male that I spoke to was very rude and simply told me it wasnt his problem- and refused to give me His contact information, or help resolve the issue. Very horrible experience and frustrating dealing with someone who was uninterested in helping resolve or diffuse the situation. He became angry and Just didnt care whatsoever. I am completely shocked that a franchise would allow someone to buy into this franchise who clearly does not have a clue how to handle and resolve customer issues? Just walked away and told me wasnt his problem. Clearly doesnt know who to call or how to resolve.

  Business Response

  Date: 03/06/2024

  Sent email to customer apologizing for the experience and requesting additional information. Tracking number needed to proceed with claim assistance. Rude treatment will be addressed internally. 

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is now my sixth attempt to file a complaint with the UPS store as my first attempt has not been responded to since my submission on January 30th. I have since submitted 3 additional complaints through the UPS Store website "contact me" page which states a representative would follow up with me within 2 business days. All 3 submissions were never responded to. I also filed a complaint against the local store through a BBB complaint and that was ignored. I messaged the *** of the UPS store through Linkedin.com and that was also ignored. I sent a letter to *** headquarters and that was ignored. I've never experienced such intentional avoidance of a complaint with any company in my life. On January 30th, I received a written quote directly through *** (using ******** Messenger) to ship 4 unboxed car tires. One of the 4 tracking number is 1Z6E966A0378661674. The other 3 end in ******, ****** and ******. I sought the *** quote because there is not an option to ship unboxed tires through their online services. The quote was returned with an estimate of $19.25 per tire. The next day, I received a ride to the store to ship my tires as I do not own a vehicle large enough to hold the tires. The UPS store rang up my tires with a price of $84.73 to $93.37. I showed the representative my quote directly from *** and they could not figure out why there was such a significant difference. The tire weight and dimensions matched the quote I received directly from ***. At this point I had no choice but to ship as my ride had left.I called *** and was told that sometimes *** "stores" have different pricing, but this is nearly a 400% increase. My complaint is due to the fact that a consumer would not know the difference between *** and *** store as they both bear the same name, same logo and same colors. This is a deceptive sales practice that even the *** employees are unaware of. I am requesting a refund of the difference

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (Tracking Numbers - 1Z69776XP254427671, 1Z69776X0387761467)I writing to report an incident that occurred on 02/09/24 at *** store #****. I had two envelopes addressed to recipients at the same location. The clerk " #****** asked for my phone number but seemed confused because he couldn't find my information after submitting my phone number in the system. He seemed confused and a bit inexperienced. He proceeded to ask for my address which I provided. He immediately turned the screen around and asked if the address was correct I said yes after he displayed my address. He printed and ************** to the envelopes, I paid a total of $29.44. On 02/10/24 both envelopes arrived at my home. I returned to the store on 02/12/24 and asked if I could have a refund or if I could pay the difference to correct the transaction. The clerk asked the manager, who was at the next register if I could have a refund. He never got a chance to say the second option because she completely lost it and began to say I wasn't getting a refund in a rude, unprofessional, disrespectful manner. I tried to explain the error but she loudly over talked me becoming more adamant and started taunting me with "Good luck with that refund because your not getting a refund." She never attempted to ask the circumstances of my original transaction. I said I dont want to disturb your transaction but she never stopped taunting me while helping her customer! At one point she walked to the back with her customers package while still shouting at me! I was so embarrassed because she kept shouting in front of customers in the store and her employees Enclosed is a copy of my receipt, both envelopes, and the store manager's business card. I had no idea I was paying $29.44 to have these items mailed to my home. I will gladly pay the difference, if possible to have these envelopes sent from my address in ************, **. to both recipients in ****************, **.

• Initial Complaint

  Date:02/12/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfullfilled contract requirements

• Initial Complaint

  Date:02/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold the Gaming Pc online at Mercari and shipped to ************** the Buyer payd 35$ for shipping cost Package weight **** lb not the first time I sending and always was fine this time *** changed weight to 54 lb and took all the money from ****** deducted ****** $ living me 2.70$ The tracking number is 1Z4265840379755945 please I need your help to fix this problem and refund my money back please

  Business Response

  Date: 03/05/2024

  Dear *** Customer, 
  
  Thank you so much for the information provided, We have contacted 
  
  *****************************
  **************************************************************
  Daytime Phone: **************
  E-mail: ******************* 
  
  In regards to the complaint filed against ***, we explain that the customer must contact ******* in order to file a dispute on the actual weight charged for this shipment. 
  
  Call made on 02/27 to ************
  
  ****
  *** ************* Supervisor. 
  

  
  

• Initial Complaint

  Date:01/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped a set of 20 oversize Magic the Gathering collectible cards. These are 26" x 36" versions of the popular card game on a foam board backing. They are worth at least $500 per card. I paid $481.15 to The UPS Store at the *********************************************** on ********************** on April 10, 2023 to have the box of 20 cards shipped to my apartment at *******************************************************************************. This amount included a fee under the *** Declared Value program to cover $10,000 of insurance on the package. In my shipping order it states the following: "Liability for loss or damage is limited to Your actual damages or $100 per parcel, whichever is less, unless You declare a higher value and pay the applicable charge for a higher authenticated value (under the Declared Value Program)." The cards were sent in a snug cardboard box which was well-sealed with packaging tape. When the package arrived at my apartment in ********, there was new tape covering one of the long seams. When I peeled back this new tape, I discovered that my original tape had been slit open along the entire seam. Removing the new tape, I could open the box cleanly and at that point discovered that all of my collectible cards had been severely scored at the middle. I also noticed that the cards must have been completely removed from the box because they were now flipped from the way I had put them in the box. It's difficult to imagine exactly how this happened accidentally, but that is irrelevant to my case. The simple fact is I insured the goods to protect myself from shipping damage, they were damaged and the insurer denied my claim. Tracking number: 1ZV285V94242087167 Claim ************* filed on June 9, 2023 Note that the name on the shipping order, *************************, is my girlfriend. She paid for this with a credit card I gave her under my account. Also note *** failed to provide documentation of what happened. There were no pictures or explanation given, despite the suspicious circumstances.