Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** Store #**** (Tehachapi, **) refuses to refund my deposit for a box application ($90.00) that was never approved on 7/3/25. I went directly the ************** office immediately where I was informed that they don't forward mail to PMBs like The UPS Store. So, I went directly back to *** Store #**** and was informed that they would contact the store manager for approval of my $90.00 refund (3 Months box rental @$30 per) and get back to me - THEY DIDN'T. I followed up this morning 7/7/25 at 8:00 AM and the claimed Asst. ******* refused my deposit request (she was the only employee there at the time). Again, the application for the box rental was never approved (the $20.00 non-refundable application fee is NOT being contested). Of course, I wasn't given a box key (box 287) on 7/3/25 because the application had just been submitted and hadn't been approved. During my follow-up visit this morning (7/7/25) the Asst. **** offered me "another key" as if I'd been given a key previously - A Direct Lie which was dishonest, unethical and unprofessional.**** ***** ************** ****************

  Business Response

  Date: 07/09/2025

  We will be reaching out to the customer and ********************** for further assistance

  Customer Answer

  Date: 07/09/2025

  TALKING ABOUT A RESOLUTION, "making it right", "looking into the matter", APOLOGIZING FOR THE TRANSGRESSION DOES NOT CONSTITUTE "RESOLUTION" IN MY MIND! RESOLUTION TO ME WOULD BE A LAWFUL, LEGAL REFUND OF MY $90.00 IN ORDER FOR ME TO CLOSE THIS COMPLAINT - INSTEAD OF TAKING IT TO HIGHER AUTHORITIES. THERE'S SIMPLY NO MORAL, ETHICAL OR LAWFUL REASON TO DENY MY $90.00 REFUND REQUEST!

  Thank You for your consideration and timely response.

  Sincerely,

  **** *****

  **************

  **************************

   

  Business Response

  Date: 07/14/2025

  PLEASE SEE STORE REPLY. CUSTOMER TO REACH OUT TO ********************** FOR REFUND AS REQUESTED. 

  Good afternoon.
  
  
  We have reached out directly to the customer and have attached a copy of our email correspondences for your reference. We are in the process of working out a resolution with Mr. ***** and are now just waiting for his response on his funding preference.
  
  Please let us know if you need anything additional from us or possess any additional questions.
  
  Thank you,

  ****** *****,
  Area Manager
  The UPS Store #****
  
  ********************

• Initial Complaint

  Date:06/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This delivery was supposed to be made on June 27th, I even paid an extra $30 for it to be delivered by that day. I paid $886 for this package and it was extremely important that I receive it on June 27th which is why I paid extra and *** committed that I would receive this package on that date. I was told based on the app that this package would be delivered by 4pm on June 27th. At around 6 the package had still not been delivered and *** has made zero attempt to correct it. When I called their customer service representative Max on June 27th at 6:24PM he lied to me twice, first saying that an attempt was made at 10:11 AM on June 27th when one never was (there was no tag left in my building lobby and the app said the package arrived at the Maspeth *** at 3:11 PM so how on earth could an attempt to deliver to my home have been made 5 hours before that?). He then lied and said they "planned on making an attempt but never did because I "changed my delivery address" when ALL I DID WAS ADD THE APARTMENT NUMBER TO MY ADDRESS. Contacting *** as a corporation is absolutely useless and contacting the Maspeth store is almost as useless. The lack of transparency when dealing with my package was absolutely atrocious. I can almost guarantee an attempt wasn't even made to deliver this package to me. This was an extremely important gift for an extremely important person and the damage this delayed delivery has cost is irreparable. The website still has not updated the status of this delivery as you can see on the screenshot I uploaded. This is an absolutely disgusting company to handle your package, and their lack of urgency or transparency is reprehensible.

  Business Response

  Date: 07/09/2025

  package was picked up by customer on 06/30/2025 // package was not processed at ***** facility. no refund to be mandated by our office.  notifying *** for further assistance

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $33 for 1 day delivery of a letter sized envelope. The link I was given for tracking didnt work, so I called to inquire. I was then told that not only was the package not delivered, but that I was "not eligible" for a refund. WHY DO I HAVE TO CONSENT TO SHARE MY INFORMATION TO FILE THIS COMPLAINT??????

  Business Response

  Date: 07/09/2025

  We will be reaching out to the customer for more information to assist further in this matter. 

  Customer Answer

  Date: 07/09/2025

  I have not received ANY  communication from the business nor do I expect to

  Business Response

  Date: 07/14/2025

  Forwarded original email requesting additional information from customer to proceed. 

  From: UPS US TUPSS CRG [**********************************************************************]
  Sent: 7/9/2025 2:39 PM
  To: ****************************************
  Subject: C-0310201808 - ***** ******* / C-0310201808 [ ]
  
  
  Thank you for your email. Please provide additional information about your concern including the store location and tracking number, so we can review this further. 
  
  Thank you for your time.
  
  Sincerely,
  Monic Sampson 
  Customer Relations 
  Phone **************   
  Web *****************************************

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/24/25, at approximately 11:30am ET, I entered *** Store #**** to open a mailbox. I provided two forms of identification in the form of my current lease agreement and my drivers license. I am here visiting for 3 months and I have an out of state drivers license. The representative said that the address on my drivers license needs to match the address on my lease and refused to open a mailbox for me. This is impossible, as I am only here for 3 months and will not be changing my drivers license just to open a mailbox. They stated that this is a requirement by the **** in order to complete the form 1583. This is a flat out LIE. Im very familiar with the form 1583 and it clearly states the following: ..confirm that the applicant resides or conducts business at the home or business address listed in boxes 7 or 10, and that the identification in box 8 is VALID. Hence my provided lease agreement is entered in BOX 7 and my NON-EXPIRED and VALID DRIVERS LICENSE from OUT IF STATE entered in BOX 8. This locations refusal to open a mailbox for me is a flat out violation of my right to be free from discrimination and right to privacy! Unfortunately, this location is also the closest and most convenient one for me to get to at the moment. Additionally, I have opened up TWO other *** mailboxes for both business and personal use in other locations with out of state IDs and have ZERO issues! This leaves a horrible tarnish on my relationship with *** and makes me think twice about using them in the future! However unfortunately, I need a mailbox so that I can conduct my personal affairs accordingly.

  Business Response

  Date: 06/25/2025

  We will be reaching out to the customer and the ********************** for further information and resolution. 

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day,I am writing to you regarding a very unprofessional experience I had at the UPS store #**** on June 14th, 2025 at 3:47pm. There were 2 male employees that displayed very rude and unprofessional behavior. As I prepared my Amazon returns the pair began laughing and making rude remarks. One even went so far as to put his head down on the computer for a matter of time. I have never been so offended and feel you should be notified as to how your employees are treating your customers. It appears that they do not value your patrons or their jobs, as at many places such behaviors would constitute termination of employment on the spot. I have video footage I took with my cell phone camera that they were too aloof to notice me taking. I hope you are able to view my video and perhaps your store camera in order to speak to them about proper employee behavior. Feel free to reply to this email if any further information is needed. Warm Regards,(Un)Valued Customer

  Business Response

  Date: 06/17/2025

  We will reach out to the customer and the ********************** for further assistance

  Customer Answer

  Date: 06/19/2025

  I received an email from **************** that they would pass the complaint on, but no resolution or follow up.

  Business Response

  Date: 06/23/2025

  Our apologies. Any disciplinary actions taken against the store is not public information. We have addressed this concern with the store owner directly, as well as the local area office so this is not repeated. We appreciate your feedback and your time. This case is closed. 

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 7 packages shipped through *** and 2 of them say delay for no apparent reason for several days. There is no movement on the packages for over a week. I contacted *** and was connected with an oversees agent who told me I need to cancel the labels.I am astonished at the level of incompetence that exists at this company and the type of employees that they hire to do a job.The packages were very large packages and there were not a needle size packages to be lost.I need the packages located and delivered as addressed.This is ridiculous to tell a customer to go ahead and cancel a label after *** takes possession of packages and the tracking data shows delayed. I need the packages found as soon as possible and delivered.

  Business Response

  Date: 06/09/2025

  we will be working with the store and the customer to get the claim processed for the missing package. 

• Initial Complaint

  Date:05/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two days ago my wife dropped off a package in the morning and paid over $100 for overnight delivery to our daughter in **. But the UPS store sat on the package until 5:44pm before handing it off to *** (the shipping company) we'll past the 4pm cutoff. As a result the package was delivered a day late. No apology. No responsibility. No refund or even a partial refund to reflect the 2 much lower 2 day delivery price. The guy literally said he doesn't care why our package is late. If you need a package delivered on time, go to anybody else.

  Business Response

  Date: 06/02/2025

  Store was advised to file the ****************** Refund request as the delayed delivery was caused by a late trailer.  Ww will reply directly to the customer as well. 

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** store **************** #**** I was told a package would be $1100 to send. I went in, in person as well as an email an hour after I left. This package has to be insured for $22,000. I'm a professional Canon Member and I can only insure $10,000 through my job which we use *** and are a professional shipping facility. This lens was a loaner from ***** which had to be received by Monday June 2nd. Or Im liable for the full $22,000. In the store I was treated unprofessionally and rude. I asked was there any other options the lady looked at me like I was bothering her. She said thats the only option. She tried to make me pay before leaving. I decided to go home. Upon going. Home a hour later seeing the owners email. I explained my package is 26x15x14 16lbs and needs $22,000 insurance. He said my measurements dont make sense to him itll be $1100. I then went to ****************** store. (Great Store) They were able to ship it for $700 less!! $700!! Super nice very professional and caring. Even next day air the price wasnt even close to $1100 not even $600 I then reached out to a lens rental company and they verified they would never charge anywhere near that. The store is spotless and well organized. So I wrote an email to the Huntington store Im on the line for $22,000 lens, thanking them. I wrote a review essentially what I told you. The store is pretty dirty faded paint etc. The professionalism from the other store was outstanding. This store could thrive if it followed these store practices. The owner responded stating its impossible its $700 less. My review is taking away customers. He then flagged it to hide it from view. I was about to pay the $1100 which is 214% increase from what I ended up paying. Other ****** reviews show prices were higher than advertised. The photos are the stores email, chat gpt of cost my ****** reviews and the email I wrote to the good store. Im not sure what the resolution should be, but I would have been robbed of $700.

  Business Response

  Date: 06/02/2025

  We will be reaching out to the store and the customer for resolution to this matter. 

  Customer Answer

  Date: 06/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ****
  
   
  

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok on May 7 2025 went in *** in ********************************* to have 2items ship which were Iphones to my Grandaughtter my u I told him that make sure u put apt 1 which is the driveway because there is other Apts that's up stairs which or 2,3,and 4 the driver didn't do that he took the package and put it up stairs which he didn't put it at no apt number he just open the gate a d threw the package on ground so when u come up the steps there's the package so that's mean any could of pick it up that came up knowing it wasn't there but besides all I went back to the store to let them know what happen even got a police report and the picture where the driver drop the box off which was the wrong place so they say was goner look it to it but never did was lying to me the whole time giving mev the run around so I'm calling just about every other day trying to figure out what's going on then they say they was goner put in a claim never did that until i called around yesterday I finally got a claim number which they never provided me with I'm so furious with this store and they way they handle situation I need my back that was there careless and lazy self to take the time to see u put in thst place not just throw any where and u deliver it not wrong place the running around and lying g to me telling u took care which u knew u didn't must of thought I will not investigate my self I paid money for those phones I work hard not for someone to just take from me

  Business Response

  Date: 05/27/2025

  We will reach out to the customer for further assistance. A claim has been filed and is under review with an adjuster. 

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the UPS store today, the 16th, to return an Amazon item. It clearly says on the Amazon site that it is a no level k*** box, but the *********** employee said that I had to buy the box and that I could not return it unless I bought it. However, I clearly returned the exact same item to the UPS store on *************** a week ago and the employee accepted my return without any issues, but the *********** employee here? I am already in the process of buying a second box. I think this needs to be fixed. I hope you respond *********** store Address *********************************************

  Business Response

  Date: 05/19/2025

  We will be reaching out to the customer and the ********************** for resolution to this matter.