About

Local BBB:

BBB Serving the Pacific Southwest, Central & Inland California

BBB File Opened:

6/4/2014

Business Started:

2/19/2014

Business Incorporated:

2/19/2014

Type of Entity:

Limited Liability Company (LLC)

Business Management:

Mr. Blake Schroeder, CEO

Additional Information

Refund and Exchange Policy

 – SATISFACTION GUARANTEED AND RETURN OF SALES
AIDS

 

Kannaway offers a one hundred percent (100%)
thirty-day money back guarantee for all customers and Brand Ambassadors. If a
customer purchased a product and is not satisfied with it, the customer may
request a refund from their Brand Ambassador. The Brand Ambassador will then
return the product(s) back to Kannaway for a refund of the wholesale purchase
price. If a Brand Ambassador is not 100% satisfied with our products or is
unable to sell it, he or she may return the item(s) for a refund if the
products were purchased within 30 days and remain in resaleable condition.

 

If the purchases were made through a credit
card, the refund will be credited back to the same account. The Company shall
deduct from the reimbursement paid to the Brand Ambassador any commissions,
bonuses, rebates or other incentives received by the Brand Ambassador, which
were associated with the merchandise that is returned.

 

  – Return Process

 

All returns, whether by a Customer, or Brand
Ambassador, must be made as follows:

 

I.          Obtain
RMA (Return Merchandise Authorization) from «Company_name»

 

II.         Ship
items to the address provided by «Company_name» Customer service when you are given your
RMA.

 

III.        Provide
a copy of the invoice with the returned products or service. Such invoice must
reference the RMA and include the reason for the return.

 

IV.        Ship
back product in manufacturer’s box exactly as it was delivered.

 

B.         All
returns must be shipped to Kannaway LLC pre-paid, as Kannaway does not accept
shipping collect packages. Kannaway recommends shipping returned product by UPS
or FedEx with tracking, as risk of loss in shipping the returned product shall
be borne solely by the Customer, or Brand Ambassador. If returned product is
not received at Kannaway Distribution Center, it is the responsibility of the
Customer, or Brand Ambassador to trace the shipment and no credit will be
applied.

Business Categories

Online Retailer