Business ProfileforBay Park Moving

BUYER BEWARE! One star is not a low enough rating for Bay Park Moving. This is the first time that I hired “professional” packers/movers for a residential move, and what I experienced was upsetting, stressful, very costly on many fronts, and frankly shocking. I am particularly horrified as I selected this company based on a referral from family members that used Bay Pay Moving several years ago. There are too many disturbing details to describe herein, but I will summarize key facts. If you have read this far, PLEASE DO NOT USE THIS COMPANY. If you want to know why, PLEASE READ ON. Prior to the move, the Company President and owner, Doug Hackley, SAID multiple times that their company considers and handles everything as if it were fragile. Below is a description of what they DID. This is a listing of damaged items (including descriptions of the damage): 1) Expensive, unique, antique floor lamp (smashed glass column such that several large chucks of glass were broken off, socket and switch were broken off the base, dented pole, made lamp nonfunctional); 2) Vintage wood nightstand (chipped left front top and bottom and several scrapes on right side); 3) 5-shelf bookcase (Broke chunk out of the front right leg); 4) 2 Glass teapots (smashed infuser to pieces on one and chipped the spout on the other); 5) Metal frame for glass dining room table (chipped the top of one side); 6) 6-drawer wood dresser (multiple gashes on one side); 7) Leather and chrome La-Z-Boy recliner/rocker chair (leather scraped off a section in the middle of one side and off both square top corners); 8) Large one-of-a kind artwork (multiple corners dented and damaged); 9) Woven basket (caused unravelling because was packed unprotected under other items); 10) Straw hat (rim damaged due to packing); 11) Long-spout ceramic art/glaze pouring pitcher (the only thing I found was the broken off spout [in 3 pieces] IN A BOX PACKED BY ERIK); 12) New, unused, still in package high-density art foam pad (completely dented and rendered unusable BECAUSE ERIK PACKED IT AT THE BOTTOM OF A LARGE BOX, WITH MULTIPLE HEAVY ART ITEMS STACKED ON TOP OF IT); 13) New, unused, still in package regular-density art foam pad (completely dented and rendered unusable BECAUSE ERIK PACKED IT IN THE MIDDLE OF A LARGE BOX, WITH MULTIPLE HEAVY ART ITEMS STACKED ON TOP OF IT); 14) 6 hangers (broken into numerous pieces); 15) 1 wooden bookcase plug (lost). MY 2 GLASS TEAPOTS WERE DISCOVERED IN 2 DIFFERENT BOXES THAT WERE PACKED BY JUNIOR, USING MY BOXES. The teapot with the infuser that was smashed into pieces was in a box that had no labeling on it at all, and had been loosely packed only using paper. The box in which I found my other glass teapot with the chipped spout was labeled, “DISHES FROM WOOD SHELF” in Junior’s handwriting. Although I showed Doug, in person, both my damaged teapots and the boxes in which they had been packed, in his first letter he said that the “…packer’s state they did not pack, you packed.” Doug revealed to me that my antique floor lamp was broken before the movers had left the house from where I was moving. NO VINTAGE LIGHTING EXPERTS HAVE EVER SEEN A LAMP WITH MY DESIGN. I HAVE CONTACTED EXPERTS, GLASS MANUFACTURERS, AND GLASS ARTISTS AROUND THE GLOBE AND NO ONE CAN REPLACE OR EXACTLY REPLICATE THE SMASHED GLASS PIECE ON MY ANTIQUE FLOOR LAMP, SO WHAT THEY BROKE IS IRREPLACEABLE. On moving day, I witnessed Donnie roughly flipping up the shelves on a wood shelf causing wooden plugs to fly around the room. When I asked him what he was doing, he made a rude, inappropriate comment and Erik, the “supervisor,” then told him to wrap the whole unit in plastic. Here are the reasons, as written in final letter from Doug, for denying some of my claims. My claim for the damage to my La-Z-Boy chair was denied “…as the alleged damage you indicated in your pictures appear to be from normal wear and tear…”. Leather scraped off a section in the middle of one side and off both square top corners of a chair is not normal wear and tear, and that damage was not present until after my chair was handled by Bay Park Moving movers. The claims to my 2 pieces of art foam were denied because “…they both appear to be in the original wrapper and any indentations would not have occurred by being packed, it appears to be from years of having something placed on it. Also, there was nothing to be seen for the plastic pitcher you allege was damaged. You…showed a pitcher of just that in the bottom which would never be the case on a box that was packed by Bay Park Moving. We always use unprinted news print in our packing and there was none to be seen and you said it was by itself in a bottom of a box, does not sound like a box packed by Bay Park Moving.” My pictures had included ones of the only pitcher remains found in the bottom of a box Erik packed (i.e., the broken off spout [in 3 pieces]) and of Erik’s handwriting on the outside of that box.