Business Profile

Medical Equipment

ResMed Corp

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for ResMed Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

43 total complaints in the last 3 years.
14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/22/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received Resmed Cpap machine. After first night could not access sleep data as instructed on cpap machine screen. Communication with Resmed was fraught with incorrect data, incorrect websites for info and problem solving. Resmed support data and portals need to be updated but have not been.
Business Response
Date: 07/23/2025
Hello,
I have sent the PT the following email:
Thank you for reaching out to BBB in regards to the issue you have been having with accessing your data.

On your CPAP devise under Sleep View, you can see how many hours you slept and your mask status. If you cannot see this, please reach out to your dealer as they can contact their tech team to troubleshoot the issue.

If you looking for more in-depth data, myAir is the better tool to use. This App gives you four key metrics on each nightly session, coaching tips, and videos to make your sleep better. If you have issues seeing date there, please reach out to *************************************** with you name, DOB, and serial number of your devise along with what you question/concern is.

I hope this answers your data concerns and please do not hesitate to reach out to us.

Customer Answer
Date: 07/23/2025
Ive already emailed and stated multiple times to your IT and CEO that there are technical issues that made it difficult to connect to and download sleep data
1. The APP is not listed anywhere I guessed it exists and found it in App Store FIX THAT!!
2. The url or website listed in the **** machine screen for accessing data is incorrect FIX THAT!
3. The process for accessing data with involvement of Apple Health is unclear FIX THAT!!
4. My providers instructor misled me on how to obtain sleep data. Not sure whose fault this is but Ill bet some of the responsibility lies with Resmed IT FIX THAT!
it appears with your response you believe theres nothing wrong on your side. That is completely incorrect.
Business Response
Date: 07/23/2025
Called and spoke to ****** and we were able to talk through the issues she encountered getting her data. Apologized for all the missinformation she received & gave her our ***** to call for help
Customer Answer
Date: 07/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
The representative appreciated my struggles to register my machine and acknowledged they were real Im satisfied

Regards,

****** *****
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been unable and unsuccessful for several years contacting Resmed even through their email about updating my email so I can get a password resetcode because I cannot access the old email associated with my machine or account, they are very hard to get a hold of Ive sent several messages Over the past several years I just sent them a message earlier this morning, but to their track record they probably will not contact me. I just want to get back into my freaking account that is all
Business Response
Date: 06/09/2025
We will inform the reporter of the next steps and information we require to complete their request
Initial Complaint
Date:04/14/2025
Type:Sales and Advertising Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My CPAP supplier is ResMed. Ther is no possible way to contact anyone by telephone or by email. I've been trying for more than 8 months to get new supplies. I use a full-face mask but was sent (ONCE) a nose pillow. When I call i get sent into a automated system that tells me to go to their website that won't allow me to order the correct part. I've called spoke to *****. She can't find my name, phone number or email address even After receiving an email from ResMed today! She couldn't provide anther phone contact or advice. This company is the worst I've ever dealt with. I expect nothing from this complaint.
Business Response
Date: 04/14/2025
We will be directing the patient to a Resmed dealer to order supplies
Customer Answer
Date: 04/14/2025

I seriously doubt that anything will become of this complaint. I will be posting my
experiences with ResMed on social media (Their Home page) I noticed I'm not alone in my
unhappiness with this company.
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ******* ***** I have been a Cpap user for a few years. A few nights ago, I woke up feeling unable to breathe. I checked my new Resmed F20 full face mask, which I had been using for two weeks, and I noticed a black substance in the elbow joint. When I looked closer, I noticed a piece of foam inside that I was only able to remove with a fork. To my shock, the entire foam piece was covered in what I believe to be mold. I followed the manufacturers instructions on cleaning exactly. It says to soak all pieces, including the elbow, and let air-dry. The problem is that the foam inside the elbow is enclosed and can not dry properly. Not the mention, the elbow is attached to the cpap tube where humid air travels from. The elbow is also attached to the mask very close to the mouth, allowing condensation from your breathing to further dampen the foam. The fact that the elbow is so close to your mouth and the thought of how many mold spores I may have inhaled worries me. This is an unacceptable dangerous design flaw that may be and may have been affecting many people without them even knowing since it is difficult to even see the foam and it can not reasonably dry or be removed. I hope to have this dangerous issue fixed as I have seen others having similar experiences online as far back as 2019. I have talked to many people recently who have had the same issue as me. I have also contacted resmed who have not taken this issue seriously.
Business Response
Date: 03/25/2025
Hello,
We have reached out to the patient & have advised him that all his concerns for the AirFit F20 medium mask, with the pictures and screen shots have been forwarded to our Quality team.
Any inquiries similar to these are sent to the Quality team, including ones from our Social team.
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company hired me and used my Social Security number to open an EIN and company name and then asked me to go to three different banks and open three different business accounts using that EIN in business name. I did not do this. this is a scam. These people are trying to launder money or something.
Business Response
Date: 03/19/2025
Have contacted the complainant & reviewed the situation of possible fraud/scam towards our company.
she has contacted her State to advise of the situation & I'll be sending to the appropriate department here
Customer Answer
Date: 03/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* ******
Initial Complaint
Date:02/13/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Worst customer service you have to choose from rediculous amount of pre recorded options which ultimately lead you to send and email.I called so many time and try different prompts, once I got a Human and their answer was send and email and gave me the address.Get another brand ......
Business Response
Date: 02/14/2025
We have spoken to ******** and have been able to resolve her myAir registration issue.
Initial Complaint
Date:01/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a CPAP machine in May 2022 but was hospitalized and had to move closer to family. As a result my machine was transferred to a new supplier who did not track usage and is now refusing to provide sleep supplies unless a sleep study is completed in a facility.I am 92 years old, homebound, legally blind with mobility issues. I just went through major surgery and radiation and am weak and recovering from that. I am a fall risk and cannot complete an out of home sleep ******** CPAP machine malfunctioned and was replaced 1.5 years ago. I tried to obtain the historical sleep usage information from 2022 through the resmed app but am unable to because the machine was repurposed. I called Resmed to obtain the historical information but was told I could only get this by email. I requested this information from ResMed via email, explaining the situation. I have sent 10 emails over the last 2 weeks to ResMed. They are refusing to provide the information, insisting I try to obtain it from the doctor or sleep provider who does not have it, as I have explained multiple times.This is my data and I have a right to it. It is desperately needed. My CPAP machine is a life saving device and I have not been able to use it for over a month because of this.I need all the data from my machine for June-October 2022.Machine Information:airsense 11 apap *********** serial number 323 device number This agent at ****************** has repeatedly refused to help: ******, Your MyAir Support Team Case ********
Business Response
Date: 02/05/2025
we will reach out again and advise patient of the process for getting sleep data
Customer Answer
Date: 02/05/2025
As my BBB complaint stated, I need the historical sleep data from the machine. ResMed has this data but is refusing to give this to me. Instead ResMed tells me to get this data from Apria or my doctor, neither or which have it. Resmed has also told me to ask Apria to ask Resmed for this data.
Please give this data to me as soon as possible.
Resmed has yet to respond to my request. Their response did not address the complaint request
Business Response
Date: 02/06/2025
Will inform patient a 2nd time of the process to get their sleep data
Customer Answer
Date: 02/12/2025
As my BBB complaint stated, I need the historical sleep data from the **** machine. ResMed has the historical data to qualify the **** machine but is refusing to give this to me. Instead ResMed tells me to get this data from Apria or my doctor, neither or which have it. Resmed has also told me to ask Apria to ask Resmed for this data.
Please give this data to me as soon as possible. THE **** MACHINE IS A LIFE SAVING DEVICE. I CANNOT USE IT UNTIL RESMED PROVIDES THIS DATA TO SATISFY ******** REQUIREMENTS
Resmed's response does not address the complaint request
Initial Complaint
Date:12/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was evaluated for CPAP machine fall of 2024. I escalated some concerns to my health care professional about break outs on my face where it comes in Contact with the device. I purchased covers for the portion you can cover. But the skin irritation from the silicone persists. I tried to reach out to Resmed and they are TOTALLY unresponsive. In the interim my email changed and I tried to update on their site. If you call the 800 number it directs you to send an email. I have sent multiple emails in October and November. I no longer have access to the data on the app. I have deleted it and readed the app to no avail. No one will return my emails. No one answers their phones. I reached out to the dealer and they said Not it contact Resmed. This is THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. The dealer gave me the email of the area representative. He does not respond. If I did not have so much money invested I would ***** it in the harbor. I hope someone takes pity on me from the company and reaches out. I. The meantime I would not recommend this product as there is ZERO SUPPORT.
Business Response
Date: 12/11/2024
We have sent an email to the patient to get more information. Could not call as there was a missing digit.
Customer Answer
Date: 12/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* *******
Initial Complaint
Date:11/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've had my ResMed CPAP device for just under 2 years. The motor/pump went bad so I returned it for repair under warranty. I sent the unit back to the retailer where I bought it, ******** on 9/3/*********** did a good job of tracking and keeping up with the repair status, but considering this is a medical device I was shocked to have to wait EIGHT WEEKS for repair/return. 9/3/24 - 10/25/24.THIS IS UNACCEPTABLE!!!ResMed needs to sharpen their game, or get out of the medical products industry. Absolutely ridiculous haveing to wait so long.
Business Response
Date: 11/18/2024
We have responded to this patient regarding the time period it takes to get the devise from the customer, repair it, and then return it back.
Repairs are made on a first come first worked and his devise would be worked in sequence. Repairs without traveling time, does **** *-8weeks, depending on the extent of the repairs.
Initial Complaint
Date:10/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started using the Resmed **** M20 cushion mask 3 years ago. It started causing a skin rash on each side of my nose. I had to quit using it to stop infected sores on my face on each side of my nose. Insurance provided the **** machine and supplies. I'm concerned that the same issue that was caused by the ******** masks, causing cancer, is now being affected by the Resmed masp.
Business Response
Date: 10/17/2024
The Patient will be responded back to and gathered more information on their specific BBB case

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

ResMed Corp is NOT a BBB Accredited Business.