Complaints
Customer Complaints Summary
- 217 total complaints in the last 3 years.
- 77 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I needed a cash advance or personal loan for emergency assistance I applied I'm assuming a 3rd party search engine and I received an email from a young man named ********************* he advised me that I was approved and that I would need to confirm the info that was done on the email. Did confirm because had done my due diligence of looking up Lightstream and reviewing the website. I also spoke with a loan offer named ******************* (which i think was fake ) and they wanted to me to confirm my pic id before they could confirm the transfer. they both were calling from TX One number was ************ and the other was ************ his name was ************************* and the other man's name was ******************* and they stated that they were with kyc Lightstream finance and they have been scamming people i have there emails that were sent as well , I thought they were legit and they have been scamming people they are both indian men they have an arabic accent. I they have a copy of my id i will also see if i can get my id replaced so they wont be able to use . please be aware . The man's number that they used ************ the man adv me that they have stolen **** from him . Lifestream they are using your name and info as a front I have provided the document below they povided.
Business Response
Date: 03/20/2023
LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security Numbers, PINs, credit card numbers, check card numbers, or other confidential information. If you have received a suspicious email, communication, or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for a password, PIN, or other confidential information. If you have additional questions or concerns, please call us at ************** for further assistance. We also accept calls made through the relay service (dial 711).Initial Complaint
Date:03/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is a scam. They claim to be a loan company and were very intrusive about getting my bank account information without ever having the intention of delivering the loan that they promised.Business Response
Date: 03/16/2023
LightStream will never send unsolicited emails, text messages, or letters asking clients to provide,update, or verify personal or account information, such as passwords, Social Security Numbers, PINs, credit or check card numbers, or other confidential information.
If you have received a suspicious email, communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for a password, PIN, or other confidential information. If you have additional questions or concerns, please call us at ************** for further assistance. We also accept calls made through the relay service (dial 711).Initial Complaint
Date:03/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had a fraudulent application done for a loan in my name. There is ZERO phone number contact info to contact this business on the internet. (A couple numbers go to busy signals)I need contact info to dispute this!Business Response
Date: 03/13/2023
For further assistance, please contact us at **************. We also accept calls made through the relay service (dial 711).Initial Complaint
Date:03/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received phone call and now a letter stating I applied for a loan. Asking me to go to a website and complete additional information to be considered for loan. I have not applied for any loansBusiness Response
Date: 03/24/2023
For further assistance, please contact us at *****************************************Initial Complaint
Date:02/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was called by a person saying they were **** ********************* your ******* branch. He told me I had to return the money once they put it in my son's account as an act of good faith. I told him I didn't want the loan. It was insane.********************* Ext- **** **************?Business Response
Date: 02/20/2023
LightStream will never send unsolicited emails, text messages or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security Numbers, PINs, or credit or check card numbers, or other confidential information.
If you have received a suspicious email, communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for password, PIN, or other confidential information. If you have additional questions or concerns please call us at ************** for further assistance. We also accept calls made through the relay service (dial 711).Initial Complaint
Date:02/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have asked to be put on the Do not Call list a thousand times . They have called me 37 times in 1 day. They are rude, when I asked to speak with a supervisor the man told me , NO and hung up , they then called back again 2 minutes later.Business Response
Date: 02/16/2023
We are unable to locate an account with the name or email address provided. For further assistance, please contact us at ***************************************** Thank you.
Initial Complaint
Date:02/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received two letters on February 6th (one dated January 28th, one dated January 29th) in regards to me submitting loans - at no time did I do this, at no time did I speak to LightStream, at no time did I contact LightStream.I have tried repeatedly to contact them, I can't find a phone number, I've called a sister company that transferred me to LightStream (and gave me their phone number prior to transferring) and it sounded like a fax number on repeated attempts.I'm not sure if this is a scam, if I have had my identity stolen, or something elseBusiness Response
Date: 02/09/2023
Thank you for reaching out. This has been escalated to the Fraud and Dispute teams for further review.Initial Complaint
Date:02/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company advertises credit card/debit consolidation loan APRs that it does not offer. When confronted, they parrot that the discrepancy is due to credit profiles & loan types. However, my statement accounts for these areas. They have a public-facing rate range that is lower than the rate chart that is only visible after approval when the applicate seeks to make changes to their offer. Both instances (public-facing & post-approval) reflect the exact same footnotes which state that the rates shown are based on excellent credit, reflect an autopay discount & are for the same loan purpose. Even the underwriter I spoke to was able to walk through both scenarios to verify my claims. This practice is unlawful & violates § 1026.24 Advertising. (c) Advertisement of rate of finance charge.
A tv commercial aired around 12/27/22 advertising rates starting at 6.04%. Their website shows 7.89% & up. The rate chart that’s only visible post-approval (but not applicant specific) shows 11.99% as the lowest rate. All instances supposedly based upon excellent credit, autopay discount, & the same loan purpose.
Using their calculator, I was quoted a 9.74% fixed APR for a 60-month $14K credit card/debit consolidation loan (subject to excellent credit - which I have with a 788 score - & autopay discount). On 1/30/23, I applied for $13,995 & was subsequently approved for 12.74%. The approval email had a hyperlink to “Complete Your Loan.” This landed on a sign-in page followed by options to accept, reject or request changes. The webpage to “Request New Loan Terms”, included a hyperlink to “View Rates / Terms.” Unlike their website “rates/terms” links which route back to the calculator, this one took me to an actual rate chart that had the same footnotes as the calculator. However this rate chart’s lowest rate was 11.99% regardless of term length. Despite alerting them to this & sending pictures & details info, they still have false rates advertised.Business Response
Date: 02/13/2023
The advertised interest rates on our website is a range. Interest rates are determined based upon the loan purpose, loan amount, loan term, and the applicants credit profile. As LightStream loans are all unsecured, our lending guidelines are more stringent than other lenders.Customer Answer
Date: 02/13/2023
This response doesn’t account for the different rate range that’s seen after approval. As seen in these attachments, the rate range seen post-approval does not reflect the low rates advertised to the public.Business Response
Date: 02/14/2023
The lowest interest rate listed on our website is not guaranteed to be offered. It is a guideline of what interest rate could be offered if the application is approved for an applicant with excellent credit.Customer Answer
Date: 02/17/2023
Am I not communicating clearly? You don’t seem to be addressing the point. Let me try to reword it. Why does the Rate/Term chart show 11.99% as the lowest possible rate while the calculator shows 7.99% as the lowest possible rate? Same loan purpose, same amount, same premises in all aspects. Yet general higher rate ranges are shown after application approval.
You dangle a low rate on the calculator, a person with exceptional credit does their due diligence to research the legitimacy of your company & scours your website to ensure all relevant footnotes & disclaimers are accounted for in their decision making process. The applicant applies after careful consideration to the different factors. The applicant knows their creditworthiness isn’t reflected in the subsequent offer they’ve been approved for. Even LightStream’s limited credit review records label this applicant as having excellent credit. The applicant calls & talks to an underwriter who walks through these two same-loan scenarios that result in different rate ranges. The underwriter validates the applicants claims after getting the same results. Yet here we are going in circles while you continue to advertise these misleading - at best - rates on your website.
Again, these are the exact same loan purposes, same amounts and both are quoted based on excelled credit profiles. I repeat both the rate range that starts at 7.99% & the rate range that starts at 11.99% are for the same loan purpose, same amount, same excellent credit profile, same auto discount…you name it, it’s all the same. The only difference is that you have a chart that shows higher rate ranges & only show this chart after someone applies & is approved.
Initial Complaint
Date:01/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692CBusiness Response
Date: 02/13/2023
We have previously requested that you contact us directly for assistance.Initial Complaint
Date:01/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was trying to take out a loan from Light Stream Funding or Lending to pay my bills for the month and the company deposited fraudulent mobile checks into my account. I was told to take out money from a ATM machine and loan target gift cards for Light Stream to take the money and give me the loan amount of $5,000. My bank acounts are on hold or locked until a complaint is made.Business Response
Date: 02/07/2023
LightStream will never send unsolicited emails, text messages or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security Numbers, PINs, credit or check card numbers, or other confidential information.
If you have received a suspicious email, communication or believe you may be the victim of a possible scam, please ignore and delete unexpected messages asking for password, PIN, or other confidential information.
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