Customer ReviewsforProvident Solutions

I believe this company misrepresented their service verbally when contacted by the customer. I also signed their agreement but was told another story regarding what would happen to my debt. When applying for a loan, I found out that we still owed the debt despite paying this company over $6000 several years back. I am not sure how to proceed at this point but am seeking legal advice. I believe they took advantage of an elderly person who had a stroke and was unable to fully comprehend what was going on.

The client enrolled into the program on July 23, 2019. At that time the client signed an agreement and completed a Quality Control Call to ensure the client understood the services we render. During the quality control call the client was asked a series of questions, one of them being, Do you understand Provident Solutions is not a debt consolidation, debt settlement company or credit restoration company and that we are not attorneys nor are we attorney backed?, to which the client answered YES. The client was also asked, Do you understand Provident Solutions DOES NOT pay off your alleged creditors with the funds that you pay, rather those funds go directly to our fees?, again the client answered YES. The client was then sent a Welcome letter to read at their own leisure. Over the course of the program we prepared and sent out 4 documents on accounts enrolled and the client was spoken to monthly. We did complete work on the account and asking for all her money back when services were rendered here is not something the company can entertain. Furthermore the client was finished with her scheduled fees in January 2021. Even though clients finish their scheduled fee schedule we still work on the clients account should they receive something new. The client is still active here and should she wish to speak with us directly she can call us Monday- Friday 7 am 5 pm pacific Standard Time.

I was contacted by this company to assist with debt consolidation. They told me they contact people to assist when they have large balances. They set me up on a monthly payment i could afford. In doing this i was with the understanding this company would pay off my debt to the creditors that the debt was created with. They even asked me to provide them with the creditor names, amounts and addresses for payoff. After paying off all of the money due to Provident Solutions, and providing them with any correspondence from the creditors, I received a summons for court 3 years later. When I called to speak with someone at Provident Solutions concerning this matter, I was asked to send them a copy of the summons. At this time they let me know they were only a document preparation company and do not pay creditors off. This statement completely took me by surprise as I feel I was mislead. I asked what they did with my money and they let me know that those funds were used to prepare documentation to try to reduce the amount I would owe the creditor and possibly get it completely taken care of. This is totally unexceptable!! I am now out several hundred dollars and am being sued!!

The client enrolled into the program on July 20, 2018. At that time the client signed an agreement and completed a Quality Control Call to ensure the client understood the services we render. During the quality control call the client was asked a series of questions, one of them being, Do you understand Provident Solutions is not a debt consolidation, debt settlement company or credit restoration company and that we are not attorneys nor are we attorney backed?, to which the client answered YES. The client was also asked, Do you understand Provident Solutions DOES NOT pay off your alleged creditors with the funds that you pay, rather those funds go directly to our fees?, again the client answered YES. The client was then sent a Welcome letter to read at their own leisure. Over the past 4 and a half years we prepared and sent out 14 documents on accounts enrolled and the client was spoken to monthly. We did complete work on the clients account and asking for all her money back when services were rendered here is not something the company can entertain. In specific circumstances clients are due a refund, for this clients case she fell under this category. The client was sent a document that requires her attention to receive this refund on October 5, 2022 and has still not signed it. We have reached out to the client as well as resent the document that requires her attention. The client is still active here and should she wish to speak with us directly she can call us Monday- Friday 7 am 5 pm pacific Standard Time.

I started the program with Provident Solutions in February 2021, made payments of$388.98 per month, was told they were contacting my creditors for proof of my debt when ************ sent me a summons for collection, so I dropped them from my account and they lowered my payments to $372.47 after 18 payments of $386 and resolving nothing, all creditors stated they complied with addiquit information, l ended up having to claim bankruptcy and them not giving me any refund at all, going to take them to small claims court, they are a dishonest SCAM

This client enrolled into the program on February 10,2021. At that time the client signed an agreement and completed a quality control call where the client was asked a series of questions to ensure she was fully aware of the services we render. The client was asked, Do you understand Provident Solutions is not a debt consolidation, debt settlement company or credit restoration company and that we are not attorneys nor are we attorney backed?, to which he answered YES. He was also asked, Do you understand Provident Solutions DOES NOT pay off your alleged creditors with the funds that you pay, rather those funds go directly to our fees?. The client answered YES. He was then sent a welcome letter on 02/18/2021 via mail for him to read at his own leisure. We attempt to make sure the clients fully understand the services we render. The client was issued the refund due as he stated and that matter is closed here in our office. The client chose to file for Bankruptcy and had his Bankruptcy attorney request a refund, our office received an email on 08/27/2022 stating ( included below) Whom it may concern,Please be advised by this email, that our firm represents **************** in regards to Chapter 7 Bankruptcy filing. Please immediately cancel any debt consolidation program and refrain from taking any funds out of our client's account.Please email back to confirm receipt of this letter.Warm regards,--********************************** Attorney at Law ********************** ************** Office ************** Fax ************************************************************ www.************. The attorney was responded to with a formal letter dated 09/09/2022 and advised there was no refund due, we consider this matter closed here in our office.