Complaints
This profile includes complaints for Lawn Love Lawn Care's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 189 total complaints in the last 3 years.
- 67 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am very dissatisfied in this app. I wish I never signed up. The first pro they assigned me to never showed up. I cancelled the service and they still sent someone else. That pro showed up around 9pm when there was no light out to see what they were doing. They cut the grass but they did a very poor job and this company had the audacity to make excuses for the company. I have requested my account to be deactivated several times and every time I submit a request its denied! Do not use this app! They do not vet their providers. You are better off finding a company on your own!
Business Response
Date: 05/03/2024
Hello *****,
I hope this message finds you well.
I am reaching out to address your Better Business Bureau (BBB) complaint #********. We sincerely apologize for any inconvenience caused.
We acknowledge your request not to receive further communication from our business. Rest assured, your Lawn Love account has been fully cancelled, and no providers will be dispatched to mow your lawn in the future. Additionally, as a one-time courtesy, we have covered the charge for the lawn mowing service at ******************* on 2024-05-02. You will not incur any charges for services rendered by us.
Should you have any further concerns or require assistance, please do not hesitate to inform us. We are committed to addressing any issues promptly and ensuring your satisfaction. One of our Experience Specialists will be at your disposal to resolve any outstanding matters.
Thank you for your understanding, and I wish you a wonderful weekend.
Best regards,
******, Lawn LoveCustomer Answer
Date: 05/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Nandi Green
Initial Complaint
Date:05/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had signed up for the three cut minimum. The driver showed up on May 1st 2024 as scheduled and did cut the grass and he did do a good job. But I also watched him leave with my 2 year old Cub Cadet SC 900 on the back of his trailer which sets me back $614.00. I queried him through the app and he said he didn't take it, even though I told him I watched him drive off with it on his trailer. The company's customer support was difficult to reach but I did finally speak with someone and they were courteous. Thanking this is a scam business though and they obviously don't screen their subcontractors.Business Response
Date: 05/10/2024
Hello ****,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.
Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email as we aim to make things right. We would highly appreciate it if you could respond to ****** email.
Looking forward to hearing from you.
Respectfully,
******, Lawn LoveInitial Complaint
Date:05/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lawn Love will not leave me alone. I cancelled with them last year because their crews never show up when you schedule them. Lawn Lawn will not stop texting and emailing me as if I'm still a customer on the schedule. ***** still show up at my house and I explain to them that I have tried to cancel Lawn Love several times. Most of the time the crew will offer to do it for a cheaper price without Lawn Love and I'll accept their services. They will tell me I am cancelled and take my cash, and then Lawn Love will relentlessly try to charge my account for full services despite even speaking to them on the phone and asking them to leave me alone. I have cancelled and they are illegally charging my card.Business Response
Date: 06/10/2024
Hello *****,
I'm reaching out to address the Better Business Bureau (BBB) complaint you filed with us, #********. We apologize for any inconvenience this has caused.
We understand that you've requested not to be contacted by our company, and we want to assure you that we've taken care of your Lawn Love account. As of April 14th, your account was fully cancelled, and we will no longer send our lawn care providers to the property. You will not incur any further charges on this account.
We hope this resolves your concerns, but please let us know if you require further assistance. We're more than happy to have one of our Experience Specialists reach out to discuss this further with you.
We look forward to hearing back from you and appreciate your understanding.
Best regards,
******, Lawn LoveCustomer Answer
Date: 06/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:05/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 27th I found Lawn Love through the Thumbtack app. I immediately set up an appointment to have my lawn mowed for the 29th. I also requested quotes for tree trimming and yard clean-up. *************** from A Rate Preservation, LLC (who was assigned through Lawn Love) denied my quote requests and only agreed to mowing. My date was changed to April 30th at that time (not by me). I was annoyed because the 29th had already been agreed upon, but I went with it. And let me just say that it was required to put all of my residential and billing information in FIRST AND FOREMOST which should have been a red flag in hindsight! So then, a representative from lawn love called to confirm the appointment and informed me that the window of them showing up was actually April 30th thru May 1st. Needless to say that no one showed up on any day! I tried chatting with the lawn *************** who never responded back. That was on the 30th. I started feeling the red flags setting in, so I tried canceling my service. To my surprise they denied my request. So at that point, I just waited to see if someone would show up on May 1st. I wasn't surprised that no one did. The weather was warm and sunny both days, so there was no excuse. And NO ONE contacted me with an explanation in advance nor the days of as to why they would not be coming. At that point my desire for ANYTHING ELSE TO DO WITH LAWN LOVE WAS NULL AND VOID!!! So I again attempted to cancel my subscription on May 2nd, and to my dismay, they had reset the mow date to May 2nd without my authorization!! Your site is purposely set up to block cancelations and they FORCE unwanted schedule dates! I want my SUBSCRIPTION CANCELED AND ALL OF MY BILLING INFORMATION DELETED! I don't want any kind of service on May 2nd or any other day! They should have showed up when they were scheduled! YOU ARE SCAMMERS!Business Response
Date: 05/10/2024
Hello ******,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.
Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email as we aim to make things right. We would highly appreciate it if you could respond to ****** email.
Looking forward to hearing from you.
Respectfully,
******, Lawn LoveInitial Complaint
Date:04/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cancelled my service prior to ever receiving it. Cancelled multiple times via the app. They do not cancel it even though the app says they did, then they just reschedule and continue to try to provide service I do not want. I had to cancel my CC to prevent fraudulent charges from them.Business Response
Date: 04/30/2024
Hello *******,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.
We went ahead and made sure that your Lawn Love account is now fully cancelled and have peace of mind that it will not reactivate or reschedule for another service until you do so. We would also send you an email that confirms it has been cancelled. One of our Experience Specialists will reach out to you to confirm this.
Again, we apologize for the inconvenience and let us know if you need further assistance. Thank you and have a lovely day!Respectfully,
******, Lawn LoveInitial Complaint
Date:04/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Repeatedly, I turned off their service via their mobile and desktop website, only for two of their contractors to show up and cut my grass on the same day. ARE THEY BLIND? I had already cut it myself. Apparently, they didn't get the memo. I want my money back or I am suing them. Do yourself an immense favor and never let these jokers step one foot on your property unless you enjoy having your time, money and yard utterly destroyed by so-called "professionals." I'm off to find a reputable lawn service and suing these guys for damages - wish me luck!Stop outsourcing your support to the ***********, it's a JOKE! Inaudible and unintelligible are the words I would use to describe those women.Business Response
Date: 05/06/2024
Hello ****/******,
Warm greetings!
I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.
Upon thorough examination, we've verified that our Experience Specialist, *****, has already been in touch with you regarding your concerns. She has informed us that she processed a refund of $67.40 to the card on file. Kindly allow 7-10 business days for the refund to reflect in your account.
We'd greatly appreciate it if you could let us know whether *****'s assistance and resolution have met your satisfaction. Your feedback is invaluable to us, and we're eager to hear if she has successfully resolved the matter to your expectations.
Looking forward to your response.
Best regards,
******, on behalf of Lawn LoveInitial Complaint
Date:04/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed up for service and understood the 3 cut minimum. The representative on the phone said I was permitted to discuss the deal with my wife and could cancel service prior to first cut if I didn't want to move forward. I did this. I cancelled. I called and verified with TWO DIFFERENT PEOPLE that the account had been cancelled. They keep sending lawn people out and are trying to hook me for the 3 cut minimum. SCAM company if I've ever seen one.Business Response
Date: 04/15/2024
Hello ***,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.
Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email and left a Voicemail as we aim to make things right. We would highly appreciate it if you could respond to ****** email.
Looking forward to hearing from you.
Respectfully,
******, Lawn LoveCustomer Answer
Date: 04/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. After phone conversations and emails with several reps, the account was finally cancelled and my card never charged. No further action is needed and the issue has been resolved.
Regards,
*************************
Initial Complaint
Date:04/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
04/01/2014 $57.37 Was charged the price for a front and back yard cut when they only mowed the front. The company knew it ahead of time and still charged me for both. They offered a $15 credit because they said they cannot reverse the fee. Nothing but problems from the start.Would like to be refunded $35 because the front yard was $20.Business Response
Date: 04/12/2024
Hello ********,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.
Upon review, ********, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint and refunded you $57.37 to the card on file. She also advised you to allow 7-14 business days for this to process.Are you satisfied with the assistance and resolution you have received from her? We would love to know if she was able to make things right. Looking forward to hearing from you.
Respectfully,
******, Lawn LoveCustomer Answer
Date: 04/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
Date:03/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my concerns regarding the design of the Lawnstarter app for providers. I have noticed some issues related to the automated triggers that are affecting my schedule and earnings negatively. One major problem I have encountered is the automated removal of properties from my schedule based on a "potential problem" that has not actually occurred. This results in a financial loss for me as I am not able to service these properties and therefore lose out on potential income. Furthermore, this automatic removal of properties triggers a "cancellation metric" that increases my cancellation rate. This escalating cancellation metric could potentially lead to financial penalties or even the loss of income if it reaches a certain threshold. I believe that these automated triggers and their consequences are unfair and are impacting my ability to earn through the Lawnstarter platform. I would appreciate it if these issues could be reviewed and addressed promptly to ensure a fair and transparent experience for providers like myself. Thank you for your attention to this matter. I look forward to hearing back from you soon and working together to resolve these issues.Business Response
Date: 03/26/2024
Hello *******,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.Upon review, *******, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint, but she did not receive any response from you. We hope you could reply to her emails and VMs. Thank you! Looking forward to hearing from you.
Respectfully,
******, Lawn LoveInitial Complaint
Date:01/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sunday January 7, I was browsing lawn care company's in my area to hire for leaf clean up. I have no grass on my lawn- just mulch and lots of trees. The website is a true problem- a trap of sorts the likes of which Ive never seen and I am tech savvy. It requires you to put in lots of info including payment info before getting a quote with statements at the bottom of the page that you will have a quote and other info before paying or joining-NOT TRUE. After going through this rigmarole and choosing a date for service i come to a page that basically says VOILA- your cut is scheduled? I dont want a cut- and I certainly did not choose to sign up for some "3 Cut Minimum" I have NO GRASS! I was backing out of the website and trying to cancel service because the leaf clean up quote was just nuts- WAY TOO EXPENSIVE- and there is no way to cancel. Ive tried to call- the auto customer service also *****. I have emailed. I did the only thing I could manage to do which was "PAUSE YOUR SERVICE". This company is NOT FOOD. They trick you into becoming a subscriber without letting you know that is what you are doing and then charge you this 3-cut minimum- should be and may be illegal. Bad Bad Bad, Lawn Love. I have no love for you.Business Response
Date: 01/17/2024
Hello ****,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.
Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email and left a Voicemail as we aim to make things right. We would highly appreciate it if you could respond to Megans email.
Looking forward to hearing from you.
Respectfully,
******, Lawn Love
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