Complaints
This profile includes complaints for Lawn Love Lawn Care's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 188 total complaints in the last 3 years.
- 66 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sunday January 7, I was browsing lawn care company's in my area to hire for leaf clean up. I have no grass on my lawn- just mulch and lots of trees. The website is a true problem- a trap of sorts the likes of which Ive never seen and I am tech savvy. It requires you to put in lots of info including payment info before getting a quote with statements at the bottom of the page that you will have a quote and other info before paying or joining-NOT TRUE. After going through this rigmarole and choosing a date for service i come to a page that basically says VOILA- your cut is scheduled? I dont want a cut- and I certainly did not choose to sign up for some "3 Cut Minimum" I have NO GRASS! I was backing out of the website and trying to cancel service because the leaf clean up quote was just nuts- WAY TOO EXPENSIVE- and there is no way to cancel. Ive tried to call- the auto customer service also *****. I have emailed. I did the only thing I could manage to do which was "PAUSE YOUR SERVICE". This company is NOT FOOD. They trick you into becoming a subscriber without letting you know that is what you are doing and then charge you this 3-cut minimum- should be and may be illegal. Bad Bad Bad, Lawn Love. I have no love for you.
Business Response
Date: 01/17/2024
Hello ****,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.
Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email and left a Voicemail as we aim to make things right. We would highly appreciate it if you could respond to Megans email.
Looking forward to hearing from you.
Respectfully,
******, Lawn LoveInitial Complaint
Date:12/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Someone keeps charging my account but no one comes out to mow the lawn. The leaves are not raked up and the plants and bushes are not trimmed back and the drive way is not cleaned up and blown off. I called a ***** number and I'm not even sure it's a scam, but they should have the proper cyber security so these things do not happen. Also, we have been paying with a credit card. So it is Credit Card fraud.Business Response
Date: 01/02/2024
Hello *********,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.
Upon review, *********, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email and left a Voicemail as we aim to make things right. We would highly appreciate it if you could respond to Megans email.
Looking forward to hearing from you.
Respectfully,
******, Lawn LoveInitial Complaint
Date:11/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged for 2 lawn cutting services that were not provided by the ********* Specialist Leray. I reached out to the Lawn love representative and was simply told the services were rendered and that was the end of it. The services are a mere $40 each or $80 total. This value is irrelevant and has not been reimbursed to me appropriately. These were two unauthorized transactions as I never received the services. I work from home, my husband works from home., and my baby sitter is here sun up to Sun down and can attest, these services did not occur. I was even told that the lawn provider advised me to remove my decorations for the Halloween holiday. I am very disappointed and disatisfied with my experience.Business Response
Date: 12/06/2023
Hello *******,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.
Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email and left a Voicemail as we aim to make things right. We would highly appreciate it if you could respond to Megans email.
Looking forward to hearing from you.
Respectfully,
******, Lawn LoveInitial Complaint
Date:11/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This past week I contacted this business to get a quote for one service however they kept trying to sell me other services and asking about the maintenance on the property even though I expressed it was not my property and I only needed a one time cleanup.After she kept insisting on these things I told her I was no longer interested and they have been harassing me through phone calls and text where Ive blocked the number and they keep calling from other numbers. I told them I was going to file this complaint and they called me!!!Unfortunately I deleted all the texts after blocking them.Business Response
Date: 11/28/2023
Dear ******,
I hope this message finds you well. First and foremost, I want to extend our sincerest apologies for any inconvenience and frustration you may have experienced as a result of our recent communications. We are committed to providing a positive customer experience, and I'm sorry to hear that we fell short in this instance.
I understand your concerns about unwanted contacts, and I want to address the issue promptly. We attempted to reach out to you using the phone number provided through the Better Business Bureau (BBB) through your complaint #********, but unfortunately, the number we dialed did not seem to be yours. We apologize for any confusion this may have caused.
I acknowledge your preference not to be contacted by Lawn Love, but we genuinely want to make things right. In order to do so, we kindly request a valid phone number where we can reach you to discuss your concerns and find a resolution that meets your satisfaction. Your feedback is crucial to improving our services, and we want to ensure that your experience with us is a positive one.
If you could provide a suitable contact number or any alternative method of communication that you're comfortable with, we would greatly appreciate it. Rest assured, we are committed to addressing your concerns and resolving this matter promptly.
Thank you for your understanding, and we look forward to the opportunity to make amends.
Best regards,
******
Lawn LoveInitial Complaint
Date:11/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I am an account holder and had a service scheduled for 11/20 -11/21. The company no called and no showed. Despite talking with customer service , there has been no apology or a credit to make things right for this issue. . I took off both days to accommodate the appt.Business Response
Date: 11/30/2023
Dear ****,
Warm greetings!
I'm contacting you regarding your Better Business Bureau (BBB) complaint #********. We sincerely apologize for any inconvenience caused.
After careful review, our Experience Specialist, *****, has already reached out to you to address your concerns. ***** will remain in communication with you, working diligently to ensure we resolve the matter to your satisfaction.
Respectfully,
******, Lawn LoveInitial Complaint
Date:11/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi,I contacted Lawn Love for a service - fall clean up, mowing, and shrub cutting.I agreed to a window of Friday November 10th and Saturday 11th. I never received my services and it is now Monday November 14th. I called to cancel the service since ethe agreed upon date has passed with no service.It took 2 hours to reach anyone and I was told that my service extended to Monday since their contractors don't work weekends. This was not the explained and made no sense when the dates agreed were Friday and Saturday. They also said that I don't have to be home to approve any services and they refuse to cancel my services.I will not be working with a company that has shady practices like this and that does not honor their word. I have requested multiple times to be removed from this service and they refused.Business Response
Date: 11/21/2023
Hello Tigi,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.We sincerely apologize for the inconvenience you've experienced with our service scheduling and communication. One of our Experience Specialists has been notified of your situation and has reached out to you via email to addr ess your concerns and find a resolution. We understand the importance of timely and transparent communication, and we appreciate your feedback. Please take a moment to check your email and respond to our team's message so that we can work together to make things right. We value your business and want to ensure your satisfaction with our services.
Respectfully,
******, Lawn LoveInitial Complaint
Date:11/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is a huge scammer. Once they get your credit card number, they force you into recurring billing and refuse to stop charging you. First off - Lawn Love lied to me when I called for service. I was told that I would have to pay a minimum of $147.60 for 3 cuts, minimum. It is now November, we have snow on the ground in ****, the grass does not need to be cut, and they just billed me a SECOND time for $147.60. I don't even think they know what they are billing me for. I certainly don't. This company is a nightmare!Business Response
Date: 11/13/2023
Hello ****,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.
Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email and left a Voicemail as we aim to make things right. We would highly appreciate it if you could respond to Megans email.
Looking forward to hearing from you.
Respectfully,
******, Lawn LoveCustomer Answer
Date: 11/15/2023
In October 2023 I was lied to by Lawn Love. The salesman who took my call promised that I would not be paying for having my grass cut in late October or November. He assured me that the cut would be delayed until the spring, when grass season would be resuming. Instead of honoring that verbal agreement, Lawn Love ignored me and continued to cut the grass that did NOT NEED TO BE CUT. I asked for a QUOTE to trim the bushes. I NEVER authorized that service. Now, Lawn Love says they get to charge me for that. I still don't know what they are trying to bill me for. Best case scenario - Lawn Love is very deceptive and does not respect their customers. Worst case, they lie to people and commit fraud. I really do not have time for this.
I will never have anything to do with this company again and I will never have anything good to say about Lawn Love - ever. Just stay away from me and do NOT call me.
Business Response
Date: 11/15/2023
Dear ****,
I sincerely apologize for the frustrations and dissatisfaction you've experienced with our service. I want to express my deepest regret for the breakdown in communication and the subsequent service discrepancies that occurred.
It is disheartening to hear that the promises made during your initial call were not upheld, and I understand the impact this has had on your trust in our company. We take your concerns very seriously and are thoroughly investigating the matter to prevent similar issues in the future.
We respect your request not to be contacted further, and I want to assure you that your preference will be honored. I apologize once again for any inconvenience caused.
Best regards,******, Lawn Love
Customer Answer
Date: 11/17/2023
I want a full refund and credit for the extra cuts after the initial cut in early October. I think $50 for that cut is fair. But that is it. I want the rest of the money refunded.Initial Complaint
Date:11/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested to have my lawn mowed from Lawn Love. They came and took pictures of my grass and quoted me over $160 to mow my lawn due to the long grass fee. I declined the service and did it myself. I was still charged over $30 even though no service was done. Then it scheduled me for monthly service. I cancelled the appointment on the app and it showed on the app that it was cancelled. After it was cancelled, I got an automated text and email that someone was coming to mow the lawn. I had just had a new driveway put in the day before which cost $16,800. There was caution tape over the wet concrete driveway and a construction vehicle parked on the lawn. The app did not work properly and so the service being cancelled was not properly put into their system. The worker, instead of contacting me or taking pictures and leaving, walked their mower all over the wet concrete, and around the construction vehicle leaving MASSIVE DAMAGE ON MY NEW $16.8K DRIVEWAY. I put in a property damage claim (#********) in which they say they are not liable for any of the damage and that only the independent contractor is liable. They should be responsible for damage that their contractors do. When I tried to cancel the service it said I needed to have a 3 mow minimum. When I called to complain they finally cancelled the service. This was the 1st time they had mowed my lawn and caused thousands of dollars worth of damage. DO NOT HIRE THIS COMPANY FOR ANYTHING.Business Response
Date: 11/10/2023
Hello *******,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.
Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email and left a Voicemail as we aim to make things right. We would highly appreciate it if you could respond to Megans email.
Looking forward to hearing from you.
Respectfully,
******, Lawn LoveInitial Complaint
Date:11/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lawn Love committed to providing two separate services. First, a lawn mow on 7/9, which was completed and I paid $166 for. Second, a debris clean up to be provided on 7/14. The crew did not show, however marked that they did. I reached out to Lawn Love and explained they did not show up and they rescheduled. Again, the crew did not show up and marked the job done. I was charged $182. After disputing this in email, they agreed to a partial refund for the clean up service. I did not receive any refund and disputed the charge with my bank. Lawn Love has sense provided fraudulent statements to my bank stating that I am making false statements, that the service was completed and I am not *********** any refunds. They provided misleading photos taken from 7/9 to support their allegations that the clean up service on 7/14 was provided. I have photos clearly dated and showing that the service was never completed. They have already received these photos and continue to provide misleading statements. The debris are still in my backyard as of 10/28/2023.Business Response
Date: 11/10/2023
Hello Alyssa,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the terrible experience you had with one of our services. Upon review, one of our Experience Specialists ***** handled your concern. Can you please let us know if ***** was able to resolve the issue? Are you satisfied with the resolution she offered?
We will sit tight and wait for your reply. Thank you!
Respectfully,
******, Lawn LoveInitial Complaint
Date:10/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
LawnLove forced service upon me twice without my prior consent. I tried to cancel service 10/03 and 10/10 and was ignored both times. The first time, I was trying to cancel a mow, and I'm not sure what they did as the reason I was attempting to cancel is because my grass isn't growing. Then, on 10/15, they showed up despite me trying to cancel on them twice for a lawn cleanup. I did NOT want them to do this service, as my mother in law and I made plans to spend the day doing this together instead. They are blaming me, but I have proof of several messages going through and the pro ignoring them.Business Response
Date: 10/18/2023
Hello *******,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.
Upon review, *******, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. Are you satisfied with the assistance and resolution you have received from her? We would love to know if she was able to make things right. Looking forward to hearing from you.
Respectfully,
******, Lawn Love
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