About

Local BBB:

BBB Serving the Pacific Southwest, Central & Inland California

BBB File Opened:

1/9/2014

Business Started:

2/7/2012

Business Incorporated:

2/7/2012

Type of Entity:

Corporation

Alternate Names:

SpaAndPoolStore.com

Business Management:

Mr. Rick Rowland, President

Additional Information

Refund and Exchange Policy

Our contact information

Spa and Pool Store.com
5710 Kearny Villa Road, Ste C
San Diego, CA 92123

Phone:
1-888-571-9020
Monday – Friday, 10AM-5PM Pacific Time

Email:
[email protected]

Shipping
Policy

Standard ground shipping to address in the contiguous 48
states. Shipping usually takes 3-5 days after receipt of your order, but may
take 7-10 days. Special order products or made to order items (like spa covers)
may take 1 to 2 weeks for production prior to shipping. The majority of orders
are shipped via FEDEX. We reserve the right to select the shipping method deemed
appropriate for any order.

Shipping restrictions: We can not ship to a
Post Office Box. We can not ship to Alaska, Hawaii or any foreign country We can
not ship to any military base or local, state or federal government facility.
All shipping is by ground shipment only. We can not ship overnight or by air
shipment.

Responsible Packaging

Spa and Pool Store recycles
boxes from our vendor to package your order. We keep the good boxes and we ship
your order using the same boxes that our vendors used. This way it helps to keep
costs down and it is good for the environment.

Return Policy

Most items are returnable for a full refund of the item price,
as long as they are returned within 30 days of your receipt. They must have
their original packaging and be unused.

The exceptions to the above are
Non-Returnable items due to the nature of the products. These items can not be
returned for a refund: Portable spa/hot tub units, Spa covers, filter cartridges
that is used or has been wet, spa equipment packs, heaters and any electrical
items (such as circuit boards, spa control panels, contactors, switches,
sensors, transformers, pumps and motors). Manufacturer's warranty still apply
and can be returned for warranty only. Maximum manufacturer's warranty on
electronics is 3 months.

On non-defective merchandise, customer is
responsible for the cost of return shipping and insurance. Handling charges and
special shipping charges, if any, are not refundable for non-defective
merchandise return. All sales on clearance items are final.

To return an
item, please call us at 1-888-571-9020 (Monday – Friday, 10AM-5PM Pacific Time)
for a Return Merchandise Authorization number (RMA). You can also email us at
[email protected]. Include your order number, name, the item number for
the item you are returning. We will then contact you with a RMA Number and
shipping instructions for your return. We will also help you determine the best
method for shipping your return. PLEASE DON’T SEND A PACKAGE BACK WITHOUT AN
RMA. To receive full credit, items must be shipped within 10 days from the day
the RMA Number and shipping information were provided.

If an order is cancelled once the item has shipped, our standard return policy applies. You
will need to accept delivery of the item, obtain an RA Number and ship the item
back. If delivery of an item is refused, the return shipping costs will be
deducted from the issued credit. Second-Day and Next-Day shipping costs will not
be credited if delivery of the item is refused.

Once the item is received, we will credit the credit card used for the purchase. If you paid by
check or money order, we will issue a check within two weeks.

if any item is defective, or damaged in shipping, please call us at
1-888-571-9020 (Monday – Friday, 10AM-5PM Pacific Time) or email us at
[email protected]. We will arrange for the item to be picked up, and you
will be credited with both the purchase and shipping costs.

Business Categories

Hot Tub Parts