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Business Profile

Genetic Testing

SneakPeek

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Genetic Testing.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a SneakPeek Clinical Test taken at ********************************** in *********, ** on October 24, 2024. I received my result on October 26, 2024. The result that was provided to me was that I was having a girl. I later lost the pregnancy on November 20, 2024 due to my child having a genetic condition. The company states that if they are wrong they have a money back guarantee. I had genetic testing done on tissue from my child and the result revealed we were in fact having a boy. I submitted emails to this company several times of the course of the last few weeks and even made a ******** comment that was deleted by the company. I submitted the documentation from ****** proving that they were in fact wrong and they refuse to refund the money. I am disappointed in a company refusing to even answer an email and delete comments when we experienced one of the worst things a parent can experience.

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product off this companys SneekPeek website. I spent extra money to have it expedited. The item is called Snap at home test kit. Fast Track I have typed my information over and over again on their website to activate my kit. It will not work and I cannot call a number to get in contact with them. I have to wait for a response from support which Ive read they dont respond too. I will not longer be able to get my test results as quick as I wanted due to having to wait for them to respond. I want refund on at least the fast track result's. If they do not respond to me especially soon I want entire refund and they can have the package back. When I went to contact them the first time it also failed to send due to to large of a file

  • Initial Complaint

    Date:06/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was excited to try out the SneakPeek product for my first child. I figured it was risk free since they advertise getting your money back if the results are inaccurate. My results were, in fact, inaccurate. I submitted the form on the website with the required information and never heard back. I then submitted the form again a month later, still with no response. I eventually completed another "contact us" form requesting a response based on a question. STILL no response. Over 4 months had passed and I began messaging them on their socials just trying to get SOMEONE to respond. Here I am, still waiting to have this resolved.

SneakPeek is NOT a BBB Accredited Business.

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