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Business Profile

Genetic Testing

SneakPeek

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Genetic Testing.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the sneakpeek snap test in ******* HI on 5/10/25 at a Long Drugs. It was $30 plus tax. I then took the test on 5/14/25 and paid the $69 activation fee. 05/14/25 was when I was eligible (6weeks) according to sneakpeeks eligibility calculator on their website. I got results back on 5/18/25 that we were having a girl. I decided to take another test at about 8 weeks pregnant to double check and because with a coupon I could do the lancet test for $64. That test came back 5/30/25 with results we were having a boy. I reached out to the company same day. They only have email contact so I sent an email with all the order numbers and barcodes of both test, and asked that being I got different results that they would send me a 3rd test to confirm which was right. After 4 business days of no response I sent another email. I sent a 3rd email on Wednesday 6/11/25. I have heard nothing back from the company at all. I no longer want them to send me a test, I would like a refund. I ordered a test from another company whom hopefully has better customer service

  • Initial Complaint

    Date:02/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an Early Gender SneakPeek test kit ($30) as well as the additional lab fee ($60) to run the blood sample. The sample is then sent out and once the lab has received it they promise next day results. I received an email from sneak peak labs that they did receive my sample and they would be processing and I would have my results by 5 PM Eastern standard time Tuesday, February 25. I have still not received my results February 27, and have tried to contact sneak peek several times. There is no customer service phone number you can only contact them via email. I have gotten a couple responses back saying they have emailed me the results but I do not have them. Every time I talk to them I get the runaround of excuses and get absolutely nowhere. I have gone to every sneak peek social media and it's littered with people experiencing the exact same thing I am. Sneak peek promises next day results and have not provided them to myself or many many other customers that I am seeing. They are telling each and every one of their customers that results via email were sent out yet nobody has received them. Sneak peek is getting on their social media pages and deleting customers trying to reach out to them in another way like myself. My social media comment, via ******** expressing that I cannot get ahold of sneak peek and I still have not received my results was deleted. I hope to eventually receive my results but this entire business scheme has been a bad experience. I think how sneak peek treats their customers and ignores complaints is unacceptable.

  • Initial Complaint

    Date:02/12/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for expedited results. I should have received my results by 12 AM on 2/11/2025. I have yet to receive results, after paying extra money for them to be expedited.

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This kit was received on January 21, and returned on January 22nd. It has been 5 days and it only in *********. This is ridiculous!! We have used them before and not had this problem. This is a RIP OFF!!!! I want a REFUND

  • Initial Complaint

    Date:12/22/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the fast track dna gender test kit Dec 17th which grantees same day results the day they receive the kit which would be December 18th and I didnt get my results till Dec 20th because a error on their behalf I shared the email anyhow so I asked them if they could partially refund the money that I paid for expedited delivery. Then being they had a fluke upon my dna sample arrival pertaining to the barcode I didnt trust me results asking if they could possibly send another kit so I could re-test. Ive emailed them over 20x with no response.

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business claims to have a 99.9% accuracy rating in predicting a childs gender during pregnancy. I ordered two identical tests, performed them in a sterile environment, and received two different results. Upon checking camera footage I realized the FedEx delivery driver of the second test threw the medical device across my driveway like a frisbee, thus potentially compromising the integrity of the test. Upon trying to request additional information via their website, their website form does not allow me to click submit. Contacting them on social media yields no response via direct message, but they find the time to delete my comments from videos they post claiming how accurate they are. They also claim to be recommended by doctors, and upon talking to my doctor this morning she stated shes heard several similar stories as mine which the company seems to delete negative reviews of.

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a SneakPeek Clinical Test taken at ********************************** in *********, ** on October 24, 2024. I received my result on October 26, 2024. The result that was provided to me was that I was having a girl. I later lost the pregnancy on November 20, 2024 due to my child having a genetic condition. The company states that if they are wrong they have a money back guarantee. I had genetic testing done on tissue from my child and the result revealed we were in fact having a boy. I submitted emails to this company several times of the course of the last few weeks and even made a ******** comment that was deleted by the company. I submitted the documentation from ****** proving that they were in fact wrong and they refuse to refund the money. I am disappointed in a company refusing to even answer an email and delete comments when we experienced one of the worst things a parent can experience.

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product off this companys SneekPeek website. I spent extra money to have it expedited. The item is called Snap at home test kit. Fast Track I have typed my information over and over again on their website to activate my kit. It will not work and I cannot call a number to get in contact with them. I have to wait for a response from support which Ive read they dont respond too. I will not longer be able to get my test results as quick as I wanted due to having to wait for them to respond. I want refund on at least the fast track result's. If they do not respond to me especially soon I want entire refund and they can have the package back. When I went to contact them the first time it also failed to send due to to large of a file

  • Initial Complaint

    Date:06/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was excited to try out the SneakPeek product for my first child. I figured it was risk free since they advertise getting your money back if the results are inaccurate. My results were, in fact, inaccurate. I submitted the form on the website with the required information and never heard back. I then submitted the form again a month later, still with no response. I eventually completed another "contact us" form requesting a response based on a question. STILL no response. Over 4 months had passed and I began messaging them on their socials just trying to get SOMEONE to respond. Here I am, still waiting to have this resolved.

SneakPeek is NOT a BBB Accredited Business.

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