Complaints

This profile includes complaints for National University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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National University has 26 locations, listed below.

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  National University

  9388 Lightwave Ave San Diego, CA 92123-1426

  
• 

  National University

  3975 Norman Scott Rd Bldg 3280 B114 San Diego, CA 92136

  
• 

  National University

  9980 Carrol Canyon Rd San Diego, CA 92127

  
• 

  National University

  20 E River Park Pl W Fresno, CA 93720-1551

  
• 

  National University

  26455 Rockwell Canyon Rd STE 204D Santa Clarita, CA 91355-1803

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  National University is claiming I owe $2,074.50 and has sent my account to a collections agency, **** ******** **** However, on 8/9/2022 I sent in the needed documentation to receive the Beneplace 15% tuition reduction. By the middle of November the discount had still not been applied. I was contacted b* ***** ******* on 11/15/2022 saying I qualified for the discounted tuition and asking me to send in the documentation. I informed him I had and resent the documentation to him on 11/29/2022. By mid December I had not heard anything on the status of my discounted tuition. I sent an email to ********* ****** on asking for assistance. I was told by her on 12-20-2022 that ***** had not applied the discount to my account yet and asked me to send her the documentation. I sent it to her on 11/21/2022. She replied on 1/3/2023 that she would have the discount applied to my account ASAP. I have not heard anything about this matter since, not unit I received a notice on 2/2/2023 from the collection agency. I have already made three full payments (see attached "Three Payments Made") of $1,989.00. If you add these to the $2,074.50 it totals $8,041.50. Multiply this by the 15% discount and it totals $1,206.23. Instead of the $2,074.50 National University is saying I owe, it should only be $868.27. I was only waiting till the 15% was applied to my account to pay my final payment.
  
  I would like National University to send an updated invoice to reflect the amount of $868.27 and remove my account from collections as this could negatively impact my credit score.

  

  Business Response

  Date: 03/02/2023

   

  
  Thank you for bringing Mr. ********’ concerns
  to our attention.  The discount was
  applied to the account, which it is now corrected. Please note that the Loan
  Science organization is a pre-collect company working for National University
  to make calls. They do not report to the credit reporting agencies, therefore
  Mr. ********’ credit was not affected.  The
  Loan Science organization was instructed to stop contacting Mr. ******** as soon
  this issue was brought to our attention.
  
  Sincerely
  
  ***** *******  
  

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Student ID ********* Financial Aid for years 2021/2022 and 2022/2023 **************** was quick to enroll me in courses. I received multiple phone calls from multiple people trying to enroll me in courses that started next week! I told them I would need financial aid in forms of *****s and loans to pay for school and they understood that. They enrolled me in classes so quick that my transcripts hadn't even been processed from my other schools. But I began taking classes and filled out my *****. Then I began getting e-mails from their ******************** asking for more and more proof of income, taxes, signatures on taxes, W-2's, etc for both school years. This communication went on for months. Then they said they had the wrong name and social security number and needed to correct it which would also take time. Then my 2021/2022 ***** was denied because the school took too long to process it. Now I'm in the same situation for this year. The school is sending threatening notices demanding payment and saying they will turn me over to collections if I don't pay up. But the ***** website says that I am entitled to a full ***** and the next step is to wait to be awarded by the school. That's the last update from the ***** website a few months ago. Every time I reach out to the school, it doesn't matter who I speak to, they seem to make excuses for system failures, or backups, or not knowing why something is taking this long, and they wish me luck and that's the end of it. They encourage me to keep in touch with the financial aid department at the school and keep taking classes and taking on more debt. This school doesn't seem to want to pay out the fiancial aid that the students are entitled to nor does it want to provide the students with any type of loans that the students are also entitled to. This school is running a scam and wants the students to pay out of pocket by any means necessary.

  

  Business Response

  Date: 02/14/2023

   

  The student started in 2021-2022 ***** year. Her ***** had conflicting information with her tax filing status. Because the ***** uses a 2-year prior **** (to avoid delaying a student's aid if they haven't filed yet, needed an amendment, etc)if

  the applicant's tax filing status is different on their taxes from their current marital status, the ***** will generate a comment code 367 indicating the issue needs to be corrected.  As of April of 2022, the student has a different marital, therefore

  the *****  requested to receive the 2019 tax information, where the student filed a joint return with someone who's tax info should no longer be considered on the *****, we must comply with federal regulations.

  The student was asked to provide a signed copy of their 2019 **** and the student's W2's. This way we can separate the income on the ***** to get an accurate financial picture of the student's need. 
  

   

  Sincerely,

   

  ***** Akerman