Complaints
This profile includes complaints for National University's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 47 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Katsia Gutter
Business Response
Date: 04/22/2025
Thank you for bringing Ms.Gutter-Allis concerns to our attention.
We investigated the issue and identified the cause of the confusion with her transcript requests. Although the student had submitted a request for official transcripts, the system used to process them did not recognize one of her student ID numbers. This occurred because she completed coursework under two different ID numbers, which led to the initial cancellation notices.
Weve resolved the issue and processed the requested transcripts. On April 17th, the official transcripts were sent to the email address Ms. *********** provided.
We appreciate the opportunity to address and resolve this matter.
Respectfully,***** *******
****************
Initial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Teachers did not actually teach but sent pre made quizzes every week. Lectures were only recorded and professors BARELY answered questions. This is 100 percent a face food college, I could have googled and learned more. Not having access to professors is insane to me.Business Response
Date: 10/16/2024
Our apologies for the delayed response.
The claims made by former student ****** **** do not correspond with our records. Ms. **** successfully completed multiple courses,which required participation in discussion boards, submission of assignments,and completion of exams to earn her grades. Due to ***** regulations, we are unable to disclose personal information in a public forum, such as the BBB site. The Associate **** of Students reached out to Ms. **** several times to discuss the allegations but did not receive a response.
Sincerely,
***** *******
National University
Initial Complaint
Date:06/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a graduate student at ** for about a year. I took a Leave of Absence and then had to re-enroll in my program. I spoke with an advisor on May 8, 2024, and was told I would be re-admitted. I was told a Financial Evaluation had to be completed by the Registrar and that this would take about 3 weeks. We set a tentative start date for May 20, 2024. This date had to be pushed back to June 3 because my Financial Eval still has not been completed. I have submitted all documentation that is required. I checked in with my advisor on June 5th because I still have not heard back, and I was told that the evaluations were "backed up" and that we would yet again set a tentative start date of June 10th. June 10th has come and gone with no update. At this rate, I will never finish my master's degree, and I am only three courses away from finishing! I feel totally baited and switched, hung out to dry. The lack of communication and transparency is shocking. I'm finishing my master's and running. This is just rude, discourteous, and flies directly in the face of NU's supposed "Support the Whole You" attitude. The student support just isn't there; it's a lie.Business Response
Date: 10/16/2024
To BBB,
I apologize for the delayed response.
Employees who are also students understand from the moment they enroll in classes that they are responsible for certain fees. At the time Mr. ******* filed his complaint with the BBB, the outstanding balance was verified and deemed valid.Sincerely,
***** *******
National University
Initial Complaint
Date:05/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My issue is with nonresponsive financial aid advisors. Secondly, when I apply for financial aid specifically for cost of living via GRAD plus loan, as a student 5 courses from finishing my program NOT a new student, I'm being told it will take 3.5 months for them to process an APPROVED loan and disburse funds plus anther 14 days for refund. *************** that those funds were requested because I would be out of work due to traumatic eye injury and having surgery, and they use a first come first served processing system that's why it would be nearly 4 months to receive money. I will have taken 4 more 4 week classes in the time. Emails for clarification take week plus for response, like is there no staff? No dedicated financial aid department?Business Response
Date: 05/21/2024
Dear *******************************,
Thank you for bringing your concerns to our attention. We apologize for any frustration you may have experienced regarding the processing and disbursement of your loans and appreciate your patience in this matter.
Our records show that a refund was sent to ********** today, and you should see it in your account in the next few days.
Please be assured that we are actively working to address the issues you have raised. If you need further assistance, please dont hesitate to contact the ****** of ******* Affairs at **********
Sincerely,
***********************;
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