Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Clothing

DrJays.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Michael B

    Date: 04/05/2024

    For the pass week, I was trying to order three set of joggers. There regular size 3x is the same size as there big and tall 3x. From my understanding there suppose to be different sizes. Now Im stuck with a box of Clothes I cant where and they refuse to take it back. My first and last time ordering from them.

    DrJays.com

    Date: 04/06/2024

    Hello,

    Sorry for the confusion, unfortunately you are incorrect in your understanding. 3X is Big and Tall, and is not listed as anything otherwise. Our size chart located on our website explains this. *********************************************************************************; Please also review our return policy which is also listed on our websitehttps://www.drjays.com/content/customerservice/returns.html

  • Ryan D

    Date: 07/06/2023

    Support would not help at all, I kept getting a error when I went to check out they wanted me to wait on the phone for a hour, s**** that

    DrJays.com

    Date: 07/07/2023

    Thank you for contacting us. We're sorry to hear about your experience with us. Unfortunately we are unable to locate any transaction or account with your information. We are available to our customers by phone and chat 7 days a week. Monday through Wednesday 9am to 11pm (EST), ***************** 9am to 9pm (EST), ***************** 11am - 5pm (EST). Call us toll-free at *************************), or our alternate telephone number is858-634-5595. Sorry for any inconvenience this has caused. Please get in touch with us if you have any questions. Have a nice day.DrJays.com **************** ****************** *************

  • Robert J

    Date: 06/28/2023

    horrible customer service. selling mislabeled items and refusing to return them only a few days after receiving them. attempted to return them through *** and was told the shipping was going to cost more than I paid for the mislabeled items. tried to contact them about getting a refund just to be told I'm completely responsible regardless of the mislabeled items. do not buy from them.

    DrJays.com

    Date: 06/29/2023

    Thank you for contacting us. I am sorry to hear that the items you received do not meet your expectations. It is important to us that you're completely satisfied with your DrJays.com purchase. A prepaid *** Return Label as been sent to via email to return your product/s. Once we receive your return package a refund will be processed to your original form of payment. Sorry for the inconvenience this has caused. Thank you and have a good day.

DrJays.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.