We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clothing

DrJays.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Reviews

Customer Review Ratings

1

Average of 5 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Michael B

    Date: 04/05/2024

    For the pass week, I was trying to order three set of joggers. There regular size 3x is the same size as there big and tall 3x. From my understanding there suppose to be different sizes. Now Im stuck with a box of Clothes I cant where and they refuse to take it back. My first and last time ordering from them.

    DrJays.com

    Date: 04/06/2024

    Hello,

    Sorry for the confusion, unfortunately you are incorrect in your understanding. 3X is Big and Tall, and is not listed as anything otherwise. Our size chart located on our website explains this. *********************************************************************************; Please also review our return policy which is also listed on our websitehttps://www.drjays.com/content/customerservice/returns.html

  • Ryan D

    Date: 07/06/2023

    Support would not help at all, I kept getting a error when I went to check out they wanted me to wait on the phone for a hour, s**** that

    DrJays.com

    Date: 07/07/2023

    Thank you for contacting us. We're sorry to hear about your experience with us. Unfortunately we are unable to locate any transaction or account with your information. We are available to our customers by phone and chat 7 days a week. Monday through Wednesday 9am to 11pm (EST), ***************** 9am to 9pm (EST), ***************** 11am - 5pm (EST). Call us toll-free at *************************), or our alternate telephone number is858-634-5595. Sorry for any inconvenience this has caused. Please get in touch with us if you have any questions. Have a nice day.DrJays.com **************** ****************** *************

  • Robert J

    Date: 06/28/2023

    horrible customer service. selling mislabeled items and refusing to return them only a few days after receiving them. attempted to return them through *** and was told the shipping was going to cost more than I paid for the mislabeled items. tried to contact them about getting a refund just to be told I'm completely responsible regardless of the mislabeled items. do not buy from them.

    DrJays.com

    Date: 06/29/2023

    Thank you for contacting us. I am sorry to hear that the items you received do not meet your expectations. It is important to us that you're completely satisfied with your DrJays.com purchase. A prepaid *** Return Label as been sent to via email to return your product/s. Once we receive your return package a refund will be processed to your original form of payment. Sorry for the inconvenience this has caused. Thank you and have a good day.

  • Latay P

    Date: 11/09/2022

    Order I'd number ******* in the amount of ****** USD. 4 items purchased online Oct ***** with 2 day shipping. Product said delivered but I never received it. I called Dr.**** spoke to costumer rep who put in an investigation and claim for refund. Told me to wait for email on the 9th. Today is the 9th I woke up to an email from the claims department with 2 emails one was a supposed proof of delivery from *** which provided no signature no picture or note ... It just states the delivery timing and my address along with a tracking number.First I ordered 4 outfits for a child for the price of 189.99$. I also paid an extra 37.99$ for 2 day shipping. In total I spent ******$ online at dr.jays.com October 24th. They were regular clothes. I never received my package not even a notice. Okay and I live in a building. They either drop packages at my door or outside the building. I saw nothing got nothing. My neighbor brings my package to me if she catches the mail man herself. She claims to have not received anything or she would be at my door. I called dr.****... they said to wait on their claims department. Today is Nov. 9th. I just received my claim. The first document just states that *** delivered it to my door properly and denied ********* The second one is a basic email telling me because of the claim they can't help me any further. I replied to them after calling customer rep again who told me to reply to the email. I told them I want a refund to the original form of payment. I do not understand how my money just disappeared like that and I don't even have what I purchased. They're just taking money ... In ridiculous amounts. And claim they can't do anything if the package goes missing which I know they can. The online shopping is a scam save your money and go into a store or a company who cares about you as a consumer. I would like a refund to it's original form of payment and will never shop online again at Dr.****.

    DrJays.com

    Date: 11/10/2022

    Thank you for contacting DrJays.com. Sorry to hear about your unfortunate situation. After further review we have processed you a full refund in the amount of $227.98 to the original form of payment. It may take your card issuer approximately 3-5 business days to post your credit. If you have any questions, please feel free to contact us.

  • Allan S

    Date: 10/01/2022

    Sizes are not true to size. I got my XLs and they fit like ***. Won't be ordering from them again which is a shame cause I like the look of their clothing.

    DrJays.com

    Date: 10/03/2022

    Thank you for you comments. I am sorry to hear that the items you received do not meet your expectations. It is important to us that you're completely satisfied with your DrJays.com purchase. We accept returns for up to 30 days after delivery of your purchase. Return items must be sent in their original condition, with store tags attached. DrJays.com is a 3rd Party Clothing Retailer. Sizing may vary between different brands as we do not manufacture our inventory. We carry numerous Brands. Depending on the manufacture, sizing varies by brand and style. We also have size charts that can help you with this. Click here: http://www.drjays.com/content/customerservice/size-chart.html

DrJays.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.